Hyatt Regency Orlando

Sarah Abuali

I appreciate how management is very responsive, professional , and patient with guests. That is the main reason why I am giving a 5 instead of 4 star review . 1. When we arrived at the hotel after a very long drive two bellman were not very helpful. One told me to just take my luggage to my room myself . And the other one allowed our stuff to drag off the luggage cart . Being a Hyatt Explorist and having visited other Hyatt regency hotels I was not used to bellmen responding in this way , however , management was very understanding and accommodating. And after observing while staying here it just may be at this hotel that everyone takes their luggage themselves , but I assumed that a 4 star Hyatt regency would provide this service given that the bellmen are here, standing , and available . 2. I did not like food offering here . The Italian and sushi restaurants are only open for dinner. It would be nice if they were also open for other meals. 3. I enjoyed my spa experience . They had a facial holiday special . The environment was very soothing . The spa has a secluded outdoor whirlpool area and a lounge with adult coloring books and refreshments. Staff were friendly and helpful . There was a steam room but no sauna . 4. The regency club lounge was inconsistent with their policy . The first day they allowed three adults to enter ; the next they said only 2 adults and 2 kids are allowed to enter without paying an extra $15. Again management was accommodating and helpful which I sincerely appreciate. 5. They have a nice outdoor pool with waterfall and water slide 6. studio 2 queen beds suite was refreshing with an amazing view and it was worth using my Hyatt points to book it

Madison Allred

I was just here for a conference. The conference rooms were clean and spacious. The bathrooms were maintained very clean! I loved stopping in at “the market” for coffee and a snack! Close to the parking garage (the rate with $45 a day) and I loved that it had an elevated breeze walk to the OCCC.

SZETANG WONG

Our 3-day stay at Hyatt was fantastic, all thanks to Dalina! She provided such warm and thoughtful service with a constant bright smile. We arrived early and she kindly arranged an early check-in for us. We used a Goh award for this stay and were delightfully surprised with a suite upgrade. What a lucky treat! The hotel’s location is super convenient for Universal Studios, and the shuttle service from the lobby made getting there easy. Our room was clean, cozy, and very comfortable. We truly enjoyed every moment and will cherish this happy stay!

Tracy Bedsaul

We enjoyed our stay here. The rooms were large and comfortable. I wish they had balconies but the floor to ceiling windows let in great light. Our room was impeccably clean and I appreciated that they offered daily maid service. We enjoyed their regency club for breakfast as well as the pool. Self parking was inconveniently located next door and it was always a bit tricky to drop off passengers. There were always cars parked in the drive and I often had to wait to get through. We would definitely stay again but probably not for a Disney world trip, the travel time was 20-40 minutes depending on traffic.

lonnie hairfield

My partner and I stayed at this hotel for one night on Sunday this past weekend and could not be any more impressed with this hotel. We live in St. Petersburg and visit this area often to go to SeaWorld and Universal Studios and have been checking out different hotels when we visit. Out of the many hotels we have stayed at, this one has surpassed them all in every way possible. Our great experience started when we pulled up to the hotel with the valet outside and a supervisor out there with them. We were not too sure what to do, but we were quickly greeted by a very friendly person in charge who directed us and made it very easy. From there, it was check-in, which was super fast and very friendly. The room, was one of my favorite rooms we have ever stayed in and we absolutely loved having the balcony and the view! Parking was great and they had a lot of electric vehicle charging stations that were free! Some of these hotels literally have 1 to 2 spots and this one had many. Check out was super smooth as well we were informed of charges and as of today the pending charge from checking out on Monday has already cleared. Again, this has been the best experience we have ever had at a hotel when visiting the area. I know everybody had their own experience, but this was ours and we were very thankful for it. I’m looking forward to staying here more often as we visit the area. And hoping to stay more than one day next time when we visit. I just wanna say thank you to everybody. We came across while staying at the hotel. And with our first time at a Hyatt Regency hotel you have definitely gained a new customer moving forward.