Hilton Orlando Lake Buena Vista - Disney Springs Area

Iunia Dinu (Greeniunia)

We came here for a week of fun at the theme parks and this hotel did not disappoint. Jean from the front desk took the absolute best care of us! It was my birthday and he not only was kind and helpful at check in but incredibly informative and gave us the best tips for our Disney adventure, Jean truly went above and beyond. Thank you! Special shoutout to Christopher as well for being so responsive over the Hilton app. This hotel offers good food options, we stuck to the 24 hour market and the in-room dining. All affordable and good family friendly options. The market also offers breakfast / dinner options à la carte if you need something fast or missed the breakfast buffet. They have an espresso machine at the market 24/7. This hotel is the perfect location if you are going to any of the Disney parks. They also offer shuttles which is what we used to get to and from the parks.100% recommend the shuttles, book it a night in advance. Disney Springs is a walkable 5 mins away and houses a variety of activities on off days or travel days. Universal is about 20 minutes away and we had no troubles finding Ubers. The rooms are very clean, well stocked and the showers are HOT. Overall, a great stay. We will absolutely be returning to this Hilton on our next Orlando adventure. Thank you Jean and team!

Cathy O

I recently stayed at this hotel while attending a conference, and the service and accommodations were truly exceptional. Since I was attending only one week after surgery and using a wheelchair, I was especially grateful for the kindness and attention I received from the staff. A special thank you to Bashir, the Banquet Captain, and Lourdes, one of the servers, who went above and beyond during lunch service to make sure I was comfortable and well taken care of. Their caring attitude, attentiveness, and willingness to assist made such a difference during my stay. The level of hospitality I experienced exceeded my expectations, and it was clear that the staff genuinely cared about their guests. I highly recommend this hotel for both conferences and personal stays. Thank you again for such outstanding service!

Zach McGovern

The staff was outstanding. They were very friendly, helpful, and made sure our stay was great. The rooms were clean, but a little dated. The pool was nice and clean. We utilized the free resort shuttles to get to various Disney parks and they were very useful and always on time. Disney Springs is just a short walk from the hotel.

Stephanie A Tuomey

We booked at the last minute for a quick trip to Disney World. Since we were getting in after 9pm and missed the parks, we booked a Disney Springs hotel so we could go over for a few hours and not waste the whole evening. Xavier at the Front Desk was outstanding! He was professional whole being personable. He was patient and answered my questions while still keeping an eye on the line. He was by himself for a while and never showed a sign of stress. Great job to Xavier! The rooms need an update, but they were very clean. I was surprised a full-service Hilton property didn't have streaming available on the TV. Ice machine broken on 5th floor. Annoying little things. The good: very clean lobbies and room. Water pressure and temp were outstanding. Parking was easy and convenient, though EV chargers are surprisingly not offered. The location couldn't be better in relation to Disney Springs. Easy quick drive over to Magic Kingdom. Finally, they have a great market/coffee shop/Cafe that's all stocked. Overall great stay!

Kristie Carr

I stayed one night as a wheelchair user, and while there were genuine highlights, the accessible room fell short of what I'd expect from a Hilton property. Let's start with the positives. The location is fantastic — an easy walk to Disney Springs via a footbridge, with an elevator to get you there. The hotel provides a coupon booklet for Disney Springs, which is a nice perk. The on-site café is good for coffee, and the room had a lovely view. Staff were consistently friendly and quick to help. The room itself was clean, and the bed height was ideal for transferring from a wheelchair without being awkward for standing guests either. In the bathroom, the grab bars were all solid and secure, the toilet flush was on the correct side for easy reach, the handheld showerhead was well-positioned for use from the bench, and the shower curtain had enough weight to stay in place — something that really matters when you don't want your wheelchair getting wet. Unfortunately, the accessibility issues were hard to overlook. The accessible door does not open automatically from the outside when you scan your key card, and the automatic button on the inside doesn't work either. The door is heavy — I could not enter or exit independently. That alone means this room does not meet the standard of a truly accessible room. There is also a sizeable threshold lip at the room entrance that was a challenge for my electric wheelchair. Other accessibility concerns: the tile just outside the bathroom is extremely slippery — even with socks on. The shower floor is slightly bubbled up, which could be a trip hazard for guests who shuffle or have difficulty lifting their feet. The bathroom mirror is too low to see your head when standing — not all guests who need a roll-in shower are unable to stand, and some travel with companions who can't bend. The elevators are slightly small; scooter users will need to enter at an angle — manageable, but worth knowing if you're not a confident driver. Beyond accessibility, the bed was hard, pillows flat, and sheets rough — I woke up with shoulder, back, and neck pain. Soundproofing was poor; I could hear everything from the next room. There's no TV streaming capability, which feels outdated in 2026. The smoking area near the entrance triggered my asthma — it should be relocated away from doors and walking paths. The closet is inside the bathroom behind the door, so clothes pick up shower steam, and a large ironing board blocks it anyway. I did not raise these issues with management during my stay — nothing was severe enough in the moment, and the staff were responsive when I asked for extra pillows and a blanket (which should have been in the room already). But without a meaningful renovation to the accessible rooms — ideally designed with input from disabled guests — I would not book here again, and I would not recommend this hotel to my disabled clients. Hilton usually sets a good standard for accessibility. This property has some of the right instincts, but needs significant work to back them up.