Close

Call us
Favourites
My Account
Menu

Call Our Travel Experts

Receive tailored travel advice and book the perfect holiday of your dreams.

Trustpilot

For After Sales please contact:

Click for Customer Service

Opening Hours

Please note that bank holiday hours may vary and might not align with these standard timings.

  Back Home Destinations Caribbean Mexico Hyatt Zilara Cancun   
Search
phone icon
Located In: Mexico

Hyatt Zilara Cancun

Google Logo 4.6 Google reviews (3936)
Best Price From €1899pp
Jun 2026
€2829 pp
All Inclusive
Jul 2026
€2649 pp
All Inclusive
Aug 2026
€2209 pp
All Inclusive
Sep 2026
€2179 pp
All Inclusive
Oct 2026
€2359 pp
All Inclusive
Nov 2026
€2449 pp
All Inclusive
Dec 2026
€2579 pp
All Inclusive
Jan 2027
€2989 pp
All Inclusive
Feb 2027
€2999 pp
All Inclusive
Mar 2027
€2919 pp
All Inclusive
Apr 2027
€2669 pp
All Inclusive
May 2027
€2649 pp
All Inclusive
Up to 15% Off
Overview
Accommodation
Facilities
All-Inclusive
Dining
Offer Details
Hotel Reviews
More...
Overview

Overview

Wake up in paradise as you watch the sunrise over the Caribbean Sea at the 5-star Hyatt Zilara Cancun. Located directly on the shores of a white sandy beach in Mexico, this fabulous adults-only resort offers impeccable service from your sun loung...

Wake up in paradise as you watch the sunrise over the Caribbean Sea at the 5-star Hyatt Zilara Cancun. Located directly on the shores of a white sandy beach in Mexico, this fabulous adults-only resort offers impeccable service from your sun lounger. Enjoy a game of beach volleyball, a relaxing yoga session or an energising workout at the state-of-the-art Sky Gym. The sensational Hyatt Zilara Cancun invites you to indulge in massages on the beach, delicious gastronomy, captivating entertainment and live shows, and of course, unforgettable holiday fun.

How far is the nearest beach?

Hyatt Zilara Cancun boasts a stunning location beside the beach.

Distance from resort centre

A variety of shops, restaurants, cafés and bars can be found within a short walk of Hyatt Zilara Cancun

Distance from airport

Cancun International Airport is approximately 21km away from Hyatt Zilara Cancun.

Pools
Restaurant
Gym
Beach
Golf
Spa
Wifi
Adults-Only
Bar
Parking
Restaurant
Click to read more
Accommodation
Junior Suite King
  • Furnished terrace with hammock and ocean view
  • King-size bed
  • Double hot tub
  • Bathroom with rainfall shower and luxury amenities
  • Television
  • Telephone
  • Work desk
  • Free Wi-Fi
  • Air conditioning
  • Special welcome drink
  • Minibar restocked daily with water, beer, soft drinks and snacks
  • Nespresso coffee maker
  • Bathrobes
  • Hairdryer and hair straightener (upon request)
  • Safe
  • Iron and ironing board
  • Evening turndown service
Ocean View Junior Suite Double
  • Furnished balcony with hammock and ocean view
  • 2 double beds
  • Double hot tub
  • Bathroom with rainfall shower and luxury amenities
  • Television
  • Telephone
  • Work desk
  • Free Wi-Fi
  • Air conditioning
  • Special welcome drink
  • Minibar restocked daily with water, beer, soft drinks and snacks
  • Nespresso coffee maker
  • Bathrobes
  • Hairdryer and hair straightener (upon request)
  • Safe
  • Iron and ironing board
  • Evening turndown service
Oceanfront Luxury Suite King
  • Wraparound furnished balcony with hammock and panoramic ocean views
  • King-size bed
  • Double hot tub
  • Bathroom with rainfall shower and luxury amenities
  • Television
  • Telephone
  • Work desk
  • Free Wi-Fi
  • Air conditioning
  • Special welcome drink
  • Minibar restocked daily with water, beer, soft drinks and snacks
  • Nespresso coffee maker
  • Bathrobes and slippers
  • Hairdryer and hair straightener (upon request)
  • Safe
  • Evening turndown service
  • Exclusive access to Zen Water Journey (once per stay, reservation required)
  • Connecting rooms available
Ocean View Swim-Up Suite King
  • Direct access to semi-private pool
  • Split-level
  • Furnished balcony with hammock and ocean view
  • King-size bed
  • Double hot tub
  • Bathroom with rainfall shower and luxury amenities
  • Television
  • Telephone with complimentary unlimited domestic and international calls
  • Work desk
  • Free Wi-Fi
  • Air conditioning
  • Special welcome drink
  • Minibar restocked daily with water, beer, soft drinks and snacks
  • Nespresso coffee maker
  • Bathrobes and slippers
  • Hairdryer, hair straightener and iron
  • Safe
  • Evening turndown service
  • Exclusive access to Chef’s Plate gourmet restaurant (oncer per stay, reservation required)
Presidential Suite
  • Expanded terrace area with patio furniture, hammock and ocean view
  • Spacious bedroom
  • Living room
  • Dining room
  • Double hot tub
  • Bathroom with rainfall shower and ocean view
  • Luxury bathroom amenities
  • Television
  • Telephone with complimentary unlimited domestic and international calls
  • Work desk
  • Free Wi-Fi
  • Air conditioning
  • Special welcome drink
  • Minibar restocked daily with water, beer, soft drinks and snacks
  • Nespresso coffee maker
  • Bathrobes and slippers
  • Hair straightener
  • Safe
  • Evening turndown service
  • Reserved exclusive beach cabana (amenities not included)
  • Exclusive access to Chef’s Plate gourmet restaurant (oncer per stay, reservation required)
  • Connecting rooms available (subject to availability)
Facilities

Facilities

  • Infinity swimming pool
  • Restaurants
  • Bars and lounges
  • Sky Gym
  • Spa (local charge)
  • Sauna room
  • Steam room
  • Yoga
  • Pilates
  • Scuba demonstration lessons
  • Non-motorised water sports
  • Water aerobics
  • Water volleyball
  • Ping-pong
  • Trivia
  • Spanish classes
  • Culinary classes
  • Nightly live entertainment (including cultural performances and themed parties)
  • Beauty salon (local charge)
  • Alchemy workshop (local charge)
  • Pool/beach cabanas (local charge)
  • Ballroom
  • Free parking
  • Concierge
  • Meeting rooms and facilities
  • Wedding and event services

*Please note that charges may apply to some activities and for the use of some facilities.

All-Inclusive

All-Inclusive

The Hyatt Zilara Cancun all-inclusive package includes the following:

  • Unlimited dining at a range of restaurants
  • Unlimited alcoholic and non-alcoholic beverages and snacks served at lounges and swim-up bars
  • In-room minibar restocked daily
  • Non-motorised water sports
  • Unique daytime and nightly activities
  • Evening entertainment featuring live music and performances
  • Access to the fitness centre, land sports, water sports and infinity pool
  • Beach butlers
  • Romance concierge
  • Poolside and oceanfront beach cabanas
  • Wi-Fi

Please note that details, including times and benefits, may be subject to change without notice. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities. You will be provided with full details of the all-inclusive programme on arrival at the hotel.

Dining

Dining

Asiana

  • Asian fusion cuisine cooked in traditional teppanyaki style
  • Serves dinner
  • Dress code: Casual-formal

María Maríe

  • Regional and national cuisine
  • Serves dinner
  • Dress code: Casual-formal

Cantina La Adelita

  • Mexican cuisine
  • Serves dinner
  • Dress code: Casual-formal

Chef’s Plate

  • Multi-course meal of haute cuisine
  • Serves dinner
  • Reservations required
  • Dress code: Casual-formal

Spice

  • Buffet dining with diverse theme nights
  • Gourmet cooking station
  • Serves breakfast, lunch and dinner
  • Dress code: Dry casual at breakfast and lunch, casual-formal at dinner

Punta Vista

  • Seafood prepared in a Caribbean fusion style
  • Serves breakfast, lunch and dinner
  • Dress code: Dry casual at breakfast and lunch, casual-formal at dinner

Casa Del Café

  • Gourmet urban-style café
  • Serves pastries, desserts and ice cream
  • Dress code: Dry casual

Habaneros

  • Serves pizzas, hamburgers and hot dogs
  • Dress code: Dry casual/swim attire

24-hour in-suite dining with chef’s specialties and romantic moonlit dinners are also available.

Offer Details

Up to 15% Off

Up to 15% Off
Up to 15% Off when travelling between 01/05/2026 - 20/12/2026.

All discounts, offers and upgrades are already applied to the applicable prices, rooms and boards shown, please ensure you select your required room type or board basis at the time of booking. For example, if there is a board upgrade from 'Half Board' to 'Half Board Dine Around' available for your selected dates, please select 'Half Board Dine Around' as your chosen board basis. **Blackout Dates Apply
Hotel Reviews
Google Logo 4.6 Google reviews (3936)
Angela Harmison
We had a great time at the resort. The part that stuck with me most was the staff. It felt like everyone was family. I didn’t see the resort prior to the renovation but it was fantastic. It was comfortable and not stuffy or pretentious. Eat at Pier 12, especially breakfast. Skip the buffet for breakfast. Air by the pool and during lunch, use a to go box to make a light lunch. The Mexican restaurant was gorgeous and not like any all inclusive I’ve seen before. The food was unique at each location and NOT the same thing over and over but called something different. Sandy is a part of the activities team. She is bright, fun, energy filled but not obnoxious. She gave the vibe of truly loving her job. The pool was a little warmer than desired but definitely didn’t sway us away. Nature was grumpy. The sorgassum seaweed was in full force. Wished they cleaned it a little better. We couldn’t access the water. You could go in but I wasn’t going to walk through it. Overall I’d totally recommend the stay. Food was great. Drink options were very good. (Patron, Titos, Buffalo Trace, Bombay Sapphire, etc)
J Rod
I’d like to start the review by stating that we have waited over 14 months since our last stay waiting on the renovations to be completed. The hotel itself exceeded our expectations and was well worth the 14 months. Although my wife and I did not believe the hotel needed any renovations, As we loved the hotel as is. The changes were well received by both of us. The addition of the Italian restaurant is definitely a huge plus. I would also like to emphasize the kindness of all of the workers at the hotel that have been employed throughout the 14 month hiatus that all recognized us. This is a true example of an employer that cares about his employees by ensuring they brought back as many employees as possible. I would like to highlight some of the associates that made our visit extremely joyful. The following list are the associates and the locations they worked at: I would like to make sure they get recognize for their kindness and hard work; José from highlights Ligia from the bar Edwardo Mgr Clemente (Reyes) Erick Miguel bar Felipe bar Wilson Maria Maria Miguel bumgambulia I highly recommend this hotel to anyone that’s thinking twice about where to stay. I would simply state location, location location on top of great food and great accommodations to include all the employees that work there. I also want to make sure I recognize Delfino. My wife and I were outside of Maria Maria and we’re contemplating going in for dinner and considering the long wait that it normally takes for us to get our meal. Delfino, a random employee walked up and engaged us out in front of the restaurant, not knowing that he was the head chef of the entire establishment. He asked us about our dinner plans and after a brief conversation regarding the wait time, we decided to go in and sit down for dinner, knowing it would take some time before we would have our plates served. Soon after sitting down we saw a completely different level of service and attentiveness. Within 20 minutes we had our appetizers and soon after our main course. We obviously were extremely surprised by the quick service only to see Delfino walk up and inquire about the service we received. Not knowing all along that he was the Head Chef of the hotel! Very surprising, and definitely very impactful. Thank you Delfino for a great dinner experience. See you all soon as we will return in August.
Elkiosko Tomball
Extremely disappointed with our experience with Hyatt Hotels. My wife booked this hotel a month in advance for our 5-year anniversary, and we were genuinely excited for this trip. At 2 AM—just hours before our arrival—we received an email stating the hotel was not ready and that we had been moved to a “sister property” 45 minutes away. That completely defeated the purpose of booking this location. We requested a refund since we did not agree to the change, but what followed was incredibly frustrating. It took over 4 hours to get any kind of resolution, and during that time, calls were repeatedly disconnected. Customer service was extremely disappointing and unprofessional. We ended up having to book a last-minute stay elsewhere at our own expense just to remain in the area we originally planned. Thankfully, we chose Le Blanc Spa Resort Cancun, and the experience there has been amazing so far. It’s unfortunate because we’ve always been big fans of Hyatt, but this situation completely changed our perception. This was supposed to be a special anniversary trip, and the way it was handled was unacceptable.
Jamie ginther
I had the pleasure of staying at the Hyatt Zilara for 10 days as I was having major surgery in Cancun. I don't even know where to begin to rave about everything and everyone. I had the extreme pleasure and luxury of having butler service. Jorge was my hero and went over and above. From my first day back at the resort from major surgery, Jorge made sure the Chef could make me something I could eat from room service. He would walk with me holding my arm around the resort and up to my room on the 8th floor room so I wouldn't fall. He even chased a guy selling blankets on the beach down so I could buy one. He also made sure I got my medicine delivered to the resort as I don't speak Spanish. As I have never had butler service before, this all seemed over and above. The staff even left me flowers and a get well soon card when I returned. If it wasn't for everything Jorge did for me, I don't know how I would have gotten by. Brandon was also my butler who helped me out when Jorge was off duty. The entire staff from the bellmen, to management to the pool side staff were amazing. I was extremely humbled & so appreciative by everything. The food was amazing everywhere we ate. It was so clean and beautiful. Since I wasn't allowed in the pool after surgery, Sandy made sure I was able to be included in some activities. I am already wanting to plan another stay for Day of the Dead and would give anything to Jorge, Brandon and the entire staff to show my heartfelt thank you for treating me with so much respect and understanding. I honestly believe they all deserve a raise and all the praise in the world. I will never stay anywhere else. Jamie
CodesByMikey
hyatt zilara cancun is hands down one of the best resorts i’ve ever been to. from the moment we arrived, the service was on point — every staff member was warm, welcoming, and went above and beyond to make the trip stress-free. the rooms were spotless, spacious, and had that luxury feel without being over the top. the food and drinks were excellent, and the atmosphere across the resort made it impossible not to relax and have fun. what really stood out to me was the vibe — it wasn’t just a vacation, it felt like an experience. everything from the pools to the nightlife to the little details in hospitality made it a trip i’ll never forget. i’ve stayed at nice resorts before, but this one set a new bar. highly recommend for anyone looking to unwind, meet great people, and create memories that stick with you.
More...

BEST PRICE FROM Flight & Hotel
€2179pp
Jun 2026
€2829pp
All Inclusive
Jul 2026
€2649pp
All Inclusive
Aug 2026
€2209pp
All Inclusive
Sep 2026
€2179pp
All Inclusive
Oct 2026
€2359pp
All Inclusive
Nov 2026
€2449pp
All Inclusive
Dec 2026
€2579pp
All Inclusive
Jan 2027
€2989pp
All Inclusive
Feb 2027
€2999pp
All Inclusive
Mar 2027
€2919pp
All Inclusive
Apr 2027
€2669pp
All Inclusive
May 2027
€2649pp
All Inclusive

PLEASE WAIT...

Oops something went wrong...
SIMILAR HOTELS

Here are some similar hotels that might interest you...

x
Request a Quote