Iberostar Selection Paraíso Maya Suites

R S

We had a fantastic stay at Iberostar Selection Paraíso Maya! The resort is beautiful, with stunning grounds, brilliant pools, exciting water slides and excellent facilities for all ages. There is so much to enjoy, whether you want to relax in the sunshine or make the most of everything the resort has to offer. The food was amazing at every restaurant we visited, with plenty of variety and excellent quality throughout our stay. There was always something delicious to look forward to! All the staff were super attentive, friendly and welcoming, which really added to our experience. A special shout-out to **Franco**, who genuinely made our stay extra special, and **Valentin**, who was absolutely lovely. The entertainment team put so much effort into their activities and shows, and it really showed! Overall, a brilliant resort with fantastic facilities, incredible food and wonderful hospitality. We made some amazing memories and would happily recommend it to anyone considering a holiday in Mexico.

Jean Vossen

Franco was an absolutely fantastic entertainer and dancer. I had so much fun dancing in the pool while he danced like I’ve never seen a wonderful dance talent before! It was fantastic! His egg-beater moves were utterly incredible! He is a kind and thoughtful person who asks astute questions. I respect his honesty and openness. I appreciate him very much.

Kofi Tsinkorang

My Family and I recently visited Iberostar Maya Suites. It was a great experience. From the water area (pool/wave pool/waterslides/spray park), to the restaurants, to the rooms everything was nice and comfortable. The food was great, with many selections that all age groups would enjoy. Best Restaurant's in my families opinions were the Japanese and Seafood restaurant's. The service provided by the workers was great. Everyone was a great host. But the Concierge workers were amazing. Always were willing to help or point us in the right direction. One lady in particular stood out to our family, and her name was Iliana. She met and helped us starting on our second day there. She was very professional and very knowledgeable on the inner workings of the resort. She helped us find our way around the resort the the first few days, and continued to make sure we had no issues throughout the rest of our vacation. People like her definitely make a vacation experience like this much easier and comfortable. This is a resort my family and I would highly recommend to anyone looking for an amazing all-inclusive experience.

J S

I had the pleasure of staying here for 6 nights and I’ll start off by saying I wish I had stayed longer! This resort gives you nothing short of a 5 star experience! We had arranged to be picked up from the airport which was a huge plus! The staff is very very friendly and very attentive to their guest. The rooms were very clean, the pool was awesome with their cave swim up bar. We caught the foam party at the pool and it was out of a movie! Everyday there are activities for the guests. They also give free scuba diving lessons. The drinks were amazing as well. We took a boat to Isla Mujeres for a day and that was another unforgettable experience! The dining experience was also top notch. From breakfast to dinner time.I recommend this resort to everyone!

John G

TL:DR - Had a great time at the Maya resort. Service was superb, food was decent but a bit lacking in the sit-down experiences in regards to food quality. Pools were refreshing and beach/pool bar service was great. Wish the entertainment were more Mexico/culture themed vs circus or Addams family, etc. Price gouging onsite was excessive. The rest of the story -- This was our second time ever going to Mexico and the first time to this area/region. On our first trip, we stayed on a much smaller resort, so this was quite a switch, because the Iberostar Paraiso Maya + adjoining resorts is HUGE. Although there were trams, we opted to walk most places and we averaged 18k-20k steps/day. The service was absolutely tremendous. Everyone seemed to go out of their way to make our stay enjoyable... just the little things... nearly every worker would say hi/hola as we passed in the hallways... from the landscapers and housekeepers to the concierge staff. The meals were on point. I will say that, overall, we preferred the buffets options vs the sit-down options. We did 4 sit-down meals during our stay -- L'Etoile (French - first come, first served), La Marina (Seafood - first come, first served), Olivetti (Italian - reservations required), La Geisha (hibachi Japanese - reservations required). Of those, I would say La Geisha was our favorite. The other options were good, but overall fell a bit short. The steaks were often undercooked related to request -- Ie: we would order as medium-well, but steak would be cooked as Medium or Medium rare. The rooms (Maya Junior Suite) were great and stayed very cool during the day with 2 ceiling fans and A/C. The pools were great and bar service was on point. The beach was overtaken by sargassum during our stay, but staff worked hard to try to clean it up, but it was just coming in such great quantities to stay ahead of. Nonetheless, the beach was fun to sit at and relax. Only 2 criticisms to address -- 1) I would make was that the entertainment was sometimes lacking for cultural appeal. There was entertainment every night in the main theater, but of the 5 nights we were there, only one was more of a cultural experience. The others were a Circus-theme, Addams Groove Experience. Those ones were, at best, ok. But we did thoroughly enjoy the Mexico-themed performance. 2) The price-gouging in the onsite shops is extreme. A few examples : $45+ usd for a bottle of regular-sized, Banana Boat sunscreen spray. $50+ usd for a cheapo, waterproof phone pouch, $30+ usd for pepto-bismol