JOIA Rose Hall by Iberostar

James Durant

Donavan took such good care of us at the beach. Pleasant attitude and made us truly feel welcomed! Alain and Andre were our butler's and we would swear they have clones. They found us all over the property with drinks food, trip advice. It was a true joy to be able to relax and let them take care of us. I do not think anyone could do it better! Because of the service vibes and over relaxing atmosphere we already plan to return in January! One small note I wish the old plates and drinks in the hallway were cleaned faster. Small compliant but noticeable

Myotte Cesar

I stayed at Jiao Iberostar for a week to celebrate my sister's birthday during our first trip to Jamaica. The location itself is beautiful .The pools, beach, and variety of activities on the resort kept us entertained throughout the stay. Unfortunately, the biggest issue was the staff, especially some of the female staff members. We experienced rude behavior and felt racially profiled during our stay. It was very noticeable that white guests were treated with more respect, received quicker service, and were given far more attention than we were. What made this even more disappointing is that I have previously stayed at Iberostar in Mexico, where the experience was absolutely breathtaking. The staff there treated us like queens everyone was friendly, kind, welcoming, and always willing to go above and beyond. Because of that experience, I expected the same level of hospitality in Jamaica, which is why I chose this resort in the first place. It's truly a shame to feel racially profiled by our own people while trying to enjoy a special family vacation. During checkout, a member of the guest services team asked us to leave a review of the property, and we agreed. She then asked to see my phone so she could show me where to leave the review, but instead she began writing a 5-star review herself. She said, “I want to make sure you review us.” our stay had not been great at all. The experience made me question how many of the 5-star reviews were actually written by staff members rather than guests.

Mish the Fairy FOODMother

From the time we arrived Joia felt like home, a breath of fresh air, you can feel the pulse of the culture here! Everyone was so warm and welcoming! And from someone who has traveled to almost every continent, this is easily in my top 5 resorts. I want to shout out Teresha and Chantal at the front desk, they made check in seamless! Our bellhop, Raheem was so personable and even gave us a tour of the property on the way to the room! We're looking forward to an amazing stay to celebrate by my 40th birthday Would highly recommend this resort, due to the warmth of the people, the views, food, and overall accommodations Angel, Lady D, Twinkle and Trini (especially Angel) are the most amazing Entertainment Coordinators ever!!

Jackie Satenberg

My husband and I had a great time. Our butlers Rohan and Orain were awesome. Always checking in to make sure we had everything we needed. We were celebrating our anniversary while we were there and Rohan made sure our room was decorated for the occasion and had champagne and cake waiting in our room. They both were extremely accommodating and always had a smile on their face. This was our first time to this resort and we hope to be returning in the future.

Daphney Cesar

I wanted to love this resort because the property itself was beautiful and the food was honestly one of the best parts of the trip. The restaurants served delicious meals, and the chefs clearly put effort into the dining experience. Unfortunately, the overall stay was ruined by the way I was treated by 90 % of female staff members. I experienced behavior that came across as prejudiced, dismissive, and unnecessarily rude throughout my stay. Simple questions were met with attitude, and I noticed a clear difference in how other guests were treated compared to me. My sister and I experienced blatant racism at the French restaurant. It made me feel uncomfortable and unwelcome during what was supposed to be a relaxing vacation. However, the bellmen and the tour guide staff (which were males) were so nice. Hospitality should make every guest feel respected regardless of who they are. While I appreciate the good food and some pleasant employees, the negative interactions left a lasting impression and overshadowed the experience. Management seriously needs to address professionalism and customer service among certain staff members.