Margaritaville Island Reserve Riviera Cancun

Jennifer Revell

All Margaritaville Resorts are NOT equal! We stayed at the Cancun Adults Only in 2025 and it was far superior to this one (family Cancun), which we stayed at in Feb 2026. We got in late the first night due to travel delays and only had 20 minutes to grab a bite at the non-reservation restaurant. The service was almost non-existent then and for the next couple of days. It improved once the waitstaff recognized us (and we were tipping). The food was mediocre at best (though the 2 reservation-only restaurant quality was better). The main eatery is open-air so there were always birds flying through, landing on tables, chairs, and the worst on overhead lighting, pooping into food, etc. Pool lounge chairs were grabbed up first thing in the morning by other guests and "held" as theirs by towels, books, etc, even though many weren't occupied for most of the day. Never enough pool towels available, had to ask for them and wait many times. The central bar always had music blaring, which could be heard throughout the resort ..no place to get away from it. And the bartenders didn't know how to make several drinks that I asked for ( the ones I did have from their menu were like Kool-aid). One redeeming factor was the concierge butlers we were assigned: Joel and Alberto. ( we upgraded to get them) They were both superb and looked after us extremely well, going above and beyond to make sure we were satisfied ( the Balinese beds on the beach were fabulous). Fatima was also excellent at keeping our room clean and tidy. The room was spacious (again an upgrade) however there is no handle on the outside of the balcony door so we always had to leave it slightly ajar when we were out there. (Further note: Not to do with Margaritaville, but if you purchase a liquid at Cancun airport duty free, make sure they vacuum seal your bag if your flight is not direct - USA customs in Dallas confiscated my vanilla as the bag only had a zip tie on it and I had a connecting flight. )

Carolyn

Margaritaville cancun coffee shop was excellent, the staff, day or night offered excellent service, the coffee, snacks and sandwiches were always fresh and delicious. Our stay at the resort was fantastic, from the moment we walked in we felt welcome. The resort is spotlessly clean, the food and drinks are excellent and the beach is marvellous. The staff here really made our trip, from our server at the beach house Emilio, the activity coordinator Betsy, our housekeeper Olga, our concierge Miguel and a real hero the concierge valet Angel who promptly called us a taxi to the airport when our shuttle MTS (speedy shuttle) went to the incorrect hotel and then refused to come get us. Angel handled it immediately with ease and we are grateful to him and all the staff for making our stay wonderful. We give this resort 10/10 stars and hope to come back. Carolyn E. And Doug H

Lindsey Sebastian

Just finished a 7 night trip to Margaritaville Riviera Cancun ( not the adult only sister property). We had a two bedroom swim up suite with 2 adults and 3 children, and we LOVED it ! The rooms were fantastic, as a party of five we had plenty of space and as an added bonus the walk to the beach took all of 3 minutes from the room. Compared to other resorts in the area it was small but honestly I loved that it was so easily walkable to everything on site. And with it being smaller the resort never felt crowded, there was never a wait for dining and we were always able to fine lounge chairs by the pools. Onto my favorite part, the service and the staff. Let me say that we had all good interactions, from the wait staff, to the room attendants and even the grounds staff. Hands down a really fabulous staff here, and again because of the size of the resort you ran into the same staff multiple times a day. Miss Esther and Antonio from the Beach House restaurant were charming and really kind to our kids. Norma and Reina from the spa staff took excellent care of my girls with their mani/ pedi day. Jose was our room attendant for the entire week and did suck a wonderful job of keeping the rooms looking excellent. Marcos was our personal concierge and took care of any requests we had and made sure to check in daily to see if there was anything else we needed. And Miss Tana that does the morning activities by the Blended bar, thank you for your patience with my kids, they loved getting to paint and make bead bracelets with you! This was our first trip to this Margaritaville and we are already planning on a second visit by the end of this year, I’d definitely say for our family it was a 10 out of 10 .

Melissa Garcia

Loved our stay! The resort is smaller which is a great thing. No reservations needed for any restaurants and we always got seated right away. Entertainment crew and all of the events were super fun. I especially enjoyed the Casino night (not real money so you can have fun and no stress and the card tricks were a fun touch!) The room was huge and clean and the bed was great! The beach was beautiful and mostly clear other than the first day. Pools are great but a little cold. Overall the staff is what made it a great experience though. Antonio has been amazing for breakfast and lunch each day at the Beach House. Emilio is amazing at both Beach House for breakfast and Rita’s for lunch! Armando kept the drinks flowing and took great care of us all week at 5 OClock Somewhere Bar. I don’t remember everyone’s names but all of the staff here is fantastic.

Josephine Tildesley

We had 10 nights here and it was fantastic. The staff are lovely. Emilio went above and beyond and was always smiling and happy to see us! Hotels walks straight out onto the beach. Unfortunately the hotel is down an extremely extremely long road so you cannot walk anywhere from the hotel so have to uber everywhere. Overall was great and we had an amazing time