Palms Casino Resort

Korinna Chavez

Went to the buffet and it was amazing so so good we loved it service could use an Upgrade. We were there for 3hrs and she only came to th e table once, second was because we had to call her or flag her down for more drinks so just mi or tweaking and retraining needed. Other than that it is a great place to eat at. The fresh grilled steak is so good I was able to cut it with a butter knife. Delicious 😋

Kacie Morgan

Let me make this clear staff is fantastic! The main issue is the hotel, hotel cleanliness and just lack of access to anything around it. Hotel lost all AC then all heat it was 86 then 60. No rebate, no blankets, not even an oops sorry. Hotel room was missing blankets, and office chair, the photo above yeah that's the bathroom faucet and that layer of grime is hardened. The flooring was laid incorrectly and the carpet has an almost wavy to pot hole leveling it's hidden by the design but not always easy to walk on if you have joint issues. Never stayed at a hotel that charged for basic coffee fyi a standard kcup will cost $3.50 on a microchip. I wasn't able to use mine since the coffee maker leaked and never brewed a cup. The food options here are limited and there's not much here it's mainly across the strip. The only way to get there anymore is by public bus since there is no shuttle to strip anymore. While the service here is a solid 4 stars nothing else was with how dirty the room was and yes this was after I requested the sink faucet cleaned 1 star at best.

Michael W.

I have stayed in the Palms Casino Resort a few times. Also, I often enjoy my meals there and gamble. I like that their resort is located off the strip. It is less crowded than the casinos on the strip or downtown Las Vegas. The parking lots are huge. I never have any parking issues.

Emerson Picazo

Awesome Resort Casino! Came here for a weekend trip, overall had a great time. We stayed in the one bedroom penthouse. It was awesome! It was easy to connect the phone to the rooms speakers to play music. It was spacious and felt very catered to making one feel like they are in one's own home and not at a hotel! The service from the all staff was exceptional. Thanks for making our trip even more amazing. The check in experience was also easy and fast.

R L (Ronnie MIller)

Casino - table games are pretty much to lure in young novice players and older crowd. Every blackjack table uses an automatic shuffler (ofc, it’s $5-$15 tables). Their shuffler for Pai Gow also has been messed with, I haven’t seen anyone won Pai Gow here. Not sure about their roulette and craps tables. When it comes to slots, it seems like this is one of the least paying jackpot casinos in Vegas, not sure why the gaming commission says it differently. I walked through the floor for hours and maybe seen 3 or 4 people with hand pay throughout my four days here. Service (gaming) - let’s start with gaming. You could spend and lose thousands here and there casino won’t give you any kind of food comp. Only way that you “might” (the word they used) get food comp is if you used up all your comp points, on a losing streak per calendar month, or if you have a host—the host also will not give you comp btw, they can only do it if you’re staying at the hotel and they’ll have you charge it to the room…”and we’ll figure it out at checkout.” Also, if you play high limit, your betting doesn’t count towards this “ranking” system they have. Dealers don’t know how to count correctly. Dealers will (not beg) ask for tips. If they mess up, the pit boss will ask the players to pay them back; if you don’t, then I guess you’ll get escorted out. Service - front desk is horrible. They don’t greet. They don’t explain. I asked for late checkout during out when I checked in, the woman asked if “noon is okay”, I said yes. Found out the day I checked out that the late check out was never inputted because I had housekeeping knocking twice. I had a meeting to attend and kept on getting disturbed. Called to front desk and they told me they don’t do late check out and, if anything, it needs to be requested the day of checking out, not checking in. Room - clean, but a musky smell. Bed is way too damn soft for a 4-star hotel. Carpets dirty. Towels are rough. Housekeeping never answer calls. They don’t bring water to the room. You’d have to come down and get it from the front desk, who’d only give you two small bottles. For someone who is a frequent to their Yaamava Casino and Resort in California and have stayed there and play there 4-5 days a week, I can promise you that Yaamava is 25x better than Palms when it comes to front desk, dealers, rewards team, rooms, housekeeping,…actually in every category. Comparing to other hotels I’ve stayed at, I’d take Harrah’s or Golden Nugget over Palms. When it comes to gaming, the only place that Palms is beating is probably gas station slots.