Phuket Graceland Resort & Spa

Michaela Webb

Stayed here and hands down, Graceland is the best hotel in Phuket. I’ve been travelling to Thailand for over 15 years and stayed in many places, but this resort truly stands out. The buffet breakfast will absolutely ruin you for all others. Every nationality is catered for, so take your time and explore. The multiple pools make you feel a little bit elite, and the facilities are next level. From the café with an incredible array of cakes, to the bowling alley, pool tables, day spa, and nail salon, there’s so much to enjoy while still feeling completely relaxed. It’s perfect for large family stays. You get space, comfort, and plenty of opportunities to actually spend quality time together and make real memories. I had an amazing experience tagging along when my brother booked the resort for his family of four. Step outside and you’re at the best end of the beach, the quiet end, with restaurants, pizza, and street food all around the hotel. Everything you need is right there. Honestly… I wish I was there right now.

Jacquie

Fabulous resort, with amazing staff! From reception, to the restaurants, cleaners, and servers, they all do an outstanding job.Loved everything about this place, especially my room upgrade, for my 50th Birthday! All food, drinks, were absolutely delicious, and delivered with a smile. Thank you Graceland Resort, for making myself and my friends feel so welcome. Highly recommend. Oh and the band in the front bar, at night, we're fantastic 😍

shombre

First time guests at Phuket Graceland and we had a fantastic time. It's about an hour from the airport. The location is brilliant as many other reviews have stated, with particular highlights being walking distance to Patong beach, restaurants and numerous laundry options, the closest of which will deliver your washed and ironed clothes back to reception! The pools are huge and well maintained, and yes, it is difficult but not impossible to get poolside seating. Plenty of delicious options at the breakfast buffet. There are a lot of negative reviews for the "Standard" rooms but honestly, we found them to be fine and the caveats (frosted windows which won't open, mainly) are disclosed upfront at the time of booking. Air-conditioning worked well. The rooms, while older, were spotlessly maintained. There can be a musty smell but it's negligible and passes quickly. The bathrooms were likewise very well maintained and everything worked. The muezzin is not intrusive at all, and the rooms are overall very quiet. All that said, of course the poolside rooms looked great. High occupancy rates meant we couldn't try them this time. The hotel WiFi is fine, including poolside - enough to stream to a tablet without interruption. Contrary to other reviews, every single staff member we encountered was unfailingly enthusiastic, helpful and professional, even when dealing with the full spectrum of human behaviour. Likewise, checking in and out was very fuss free. This is not the cheapest place to stay but very comparable to other hotels of similar size and amenity.

Jenni

A really nice hotel, the area and rooms are large, several pool areas and quite many sun beds. Attention has been paid to responsibility in cleaning and guests can decide, for example, whether to change towels and sheets daily. Some signs of aging on the surfaces of the rooms, but no major problems - perhaps I would add a more thorough cleaning to the rooms from time to time, for example under the beds (this is quite common problem anywhere on hotels). There was some noise in room from passing party cars outside in the evenings, but not too much to disturb. The hotel is in a good location, directly on the beach and there is also access from the area to the beach promenade (the gate is closed in the evenings, which is a good thing). The breakfast is quite varied too. I can recommend hotel to those holidaying in Patong! ☀️🙏🏼

Steven Pritchard

We're not staying here till August 2026 and already we have problems. We booked a pool view room for 2 weeks in August on the belief that they are all on the ground floor next to the pool. They don't advertise that this is not the case and some pool view rooms are on other levels. We paid extra for a pool view room and they can't guarantee we will be on the ground floor. We needed to be at ground level next to the pool as we are elderly and walking the extra distance is troublesome. We may as well have booked a room $300AUD cheaper if the pool view room is not going to be on the ground floor. I really don't think it's to much to ask to give us a ground floor room. When I emailed about this the reply I got from Ms. Wichuta Kamkom (Joy) Senior Assistant Reservation Manager was blunt and cold. Dear *********, Thank you for your email. Your special request is noted in our system with non-guaranteed and are subject to availability upon arrival. At this stage we may well look at another hotel that will be able to accommodate an elderly couple.