Playacar Palace

Derek Lorbiecki

Wonderful resort, location, staff, food, and rooms, would recommend to anyone without hesitation. My wife and I had a great time relaxing by the pool or by the ocean on the plentiful recliners, while the kids really enjoyed the activities and being able to sneak up to the coffee shop for sweets whenever they wanted! Beautiful, clean grounds, and the staff were incredibly welcoming and fun! I liked that it was smaller than other resorts I have stayed at and felt far more relaxed than others. Special shout out to the staff at the pool bar and grill who were hustling all day and to Sebastian, the resort photographer who gave us the best (and most fun) family photos we have had in 25 years together. We have already booked our stay for next year!

Amisha Gupta

We have been to different Moon Palace resorts and Playacar Palace is among few of our top favorites so far. Its a boutique style resort in Playa del carmen and has so many positives about it. The service here is unmatched. The staff is so good and does everything possible to make your stay memorable. Whether its the staff at the restaurants, or the staff at the pool side, bar, kids day care or at the spa everyone gave their 💯% and made sure we are having a good time and getting good service. The location of this resort is unmatched. As soon as we step out of the resort, we are at 5th Avenue which is filled with amazing shops , restaurants, a nice mall and ferry to Cozumel island is steps away as well. It felt like we are right in the center of all fun. Its so safe to step outside as its all touristy area and police presence is there in that area. Car rentals like Hertz were also steps away. So we were able to rent car and do certain excursions like cenotes ourselves. If you are planning to do cenote during the stay our favorite is Cenote Azul. We also did a day trip to Cozumel and visited Cozumel Palace through ferry which was also quite easy and fun. The restaurants at the resort were nice and the nightly entertainment was also good. Rooms were good size with jacuzzi and we had the perfect ocean view from room. The pool here was not as big as other moon palace resorts as well as not too deep to swim properly so that could be considered as a small negative. But we were still able to enjoy it fully. Again the swim up bar was great and the staff kept planning some activities at the pool as well. Hot tub was nice and everyone enjoyed it. Beach was really nice and to our surprise had no Sargassam when we visited. So we were pleasantly surprised with the nice Beach. Overall if you like boutique size resorts with amazing food and service, this could definitely be a place for you. Its perfect for couples as well as families that enjoy stepping out of the resort without worrying about safety as overall that whole Playa del carmen 5th Avenue area feels very safe and perfect for tourists. We will definitely be returning back again!!

Mr. L. Byrd

The stay was truly amazing, great waiters/waitresses, great food selection and the views are great.. I have to give this resort a ⭐️ due to the trust & confidence I’ve lost in the safety of leaving items in the room.. The way the situation was handled by the public relations manager onsite on October 8, 2025 was purely unprofessional. I could not speak with a General Manager on site about the situation. This truly made me feel as if I’m lying about what was missing. I remained cordial, respectful during the process.. The internal “investigation” was never properly updated nor closed with me personally prior to my departure which meant that it was conducted for customer appeasement and at the end, it was truly unprofessional for these actions to occur. It was offered to contact the local police authorities.. However, I put my trust and confidence that the managers of this resort will due it’s diligence in this case to rectify this issue. As of October 10, 2025, No one has verbally contacted myself personally to close out the investigation properly as E-responses are written on this review about what was offered which again, is truly professional. I solicit to future travelers, please be cognizant of your stay. I am not writing this review out of anger, just expressing my experience.. At this time, I will not recommend this resort.

Kylie Zoe

Like always, the Palace Resorts never ceases to amaze me! It is a brilliant all-inclusive resort with a variety of food and drink options and the service is very great! Even though it’s smaller than some of its sister locations, it’s still a great place to stay at. Can’t go wrong with the Palace Resorts!

Dan H

Beautiful location, great views. Friendly staff, clean rooms. Excellent location, with shopping and city life just steps away, without being disruptive in the resort itself. Smaller than some mega-resorts, but we found that appealing.