Royalton Bavaro, An Autograph Collection All-Inclusive Resort & Casino

Shanna-kay Wright

Starting with the pros, The entertainment overall was very good. All the bands were nice and Ricardo from entertainment was also good. Our butler Michael was excellent, and deserves a raise. He made all our reservations and even decorated the room for our birthday without us even asking. The property was beautiful and the staff was very friendly we had a very good time despite the negative reviews we saw online. Now for the cons, the housekeeping staff did not do a very good job of cleaning, the rooms were not dirty but could have been cleaner. Additionally the food could use some improvement. The Japanese restaurant was the best food we had, our chef Carlito and server Daniel were very nice. Additionally David from the Ocean Side restaurant was also very nice. All in all it was a good experience for the price, and I would recommend booking the diamond club for a great experience.

Tara Davis

Extremely Disappointed – Would Not Recommend Royalton Bavaro Resort Our group had a very disappointing experience at the Royalton Bavaro Resort, and I would not recommend this property to anyone considering a group trip or event here. To begin, about 50% of the staff were unfriendly or unhelpful, which immediately set the wrong tone for our stay. The resort did not honor the written contract we were given. We were promised one free room after every 10 rooms paid in full and a room upgrade after every 15th room. We also had a dedicated booking link for our group, but many people experienced booking errors. I immediately reported these issues by email and phone, but communication was difficult due to the language barrier. Despite several emails and calls, the resort insisted that only a few of our group members used the link, even though I personally helped at least 10 couples book through it. Our group reserved around 20 rooms, and it was clear that we were all traveling together, yet management refused to honor the free room or upgrade as outlined in our contract. We spent hours at the front desk trying to resolve this with no success. The manager said he would investigate but never followed up. The problems didn’t stop there. Many of our group members did not receive the room type they paid for—several booked King Swim-Out rooms and were instead given Double Bed rooms or non–swim-out rooms. The resort also smelled strongly of mildew, and even now, our backpacks still smell like it. When checking in, we discovered that the resort tried to charge our deposit again even though it had already been paid. The deposit policy was clearly stated in the contract, yet the staff couldn’t figure out how their own system worked. I can’t help but wonder how many guests have been overcharged in this way. On the positive side, our maid did a great job, and our butler was okay, though he seemed stretched thin and we rarely saw him. Unfortunately, our group also experienced health issues during the trip. Almost everyone suffered from diarrhea, and one person even had to be rushed to the hospital for food poisoning. To make matters worse, the water was out for about 10 hours in most of our rooms one day, in 80–90°F weather. Overall, this was a frustrating, disorganized, and disappointing experience from start to finish. For a resort that promotes itself as luxury and group-friendly, their lack of professionalism, poor communication, and unwillingness to honor agreements is unacceptable. Save yourself the headache and choose another resort.

Rachel Crawford

I wanted to write a review on our experience traveling with our 11 month old, we came for a week at the beginning of october. I didn't see many reviews regarding little ones before we came, so hopefully this will give good insight to those traveling here with littles in the future! We were treated so well, I can't relate to the negative reviews some people have had. Food was great, there were highchairs at each restaurant and the staff was exceptional and always accommodating. Alot of the staff made fun animal sounds to make my baby girl laugh and it really added to the experience for us. The locals were a highlight in general for sure. The pools were beautiful, but usually warm because of the constant exposure to the sun. For the best shade and cooler temp., you'll want to stick with the lazy river. We also brought a baby floatie she was able to sit in which was 100% worth it. You'll definitely want to bring a stroller to get to and from the beach/pools/restaurants, etc. We stayed in a family room which had a sliding wall - this was nice for when baby had her naps and could have a dark space to sleep. They also had good sized and comfortable cribs, but make sure to bring bedding aside from sheets. I was worried about the water quality in terms of washing and having enough filtered water for her bottles, but we got an abundance of bottled water whenever we requested it and it was more than enough. We also were given a kettle for sterilizing which was perfect. It's always nerve racking traveling with babies, but the royalton bavaro really made our experience smooth and seamless. I would definitely come back and would recommend this resort to all types of family dynamics. Special s/o to Adonis, Evert, Diego, the omelet chef, Teofino and Sam - they all gave truly exceptional service

Dawn Pepper

Service has been great. Rooms need to be cleaner - a good deep clean Butler service in diamond Club was fantastic. Both of our butlers Francisco and Jesus went above and beyond! Fernando and Raynor the beach servers were amazing! Such hard workers and great service! Ricardo and yojanny from entertainment was the first person to ask me how I feel about the resort! He is amazing.

BigPoppaPolak

First time ever staying at a resort. Max my butler was phenomenal and helpful, thank you Max. The service was great. However, other patrons mentioning the roaches are true in fact. There weren’t any in my room (that I noticed) however I did notice a couple near my building’s elevator and as well as the hallways. It’s a resort, so food is hit or miss. The Brazilian restaurant was the best. I was here primarily for a work trip, and staff treated my coworker and myself with kindness and understanding.