Samala Hotel Bangkok

RAM Bhole

The hotel is modern and comfortable, and once I got into the room, everything was clean and well set up for a good rest. When I arrived, there was a wait before the room was ready, as housekeeping was still preparing rooms. Quite a few guests were waiting in the lobby with luggage, so it seemed to be a busy check-in period rather than anything personal. The staff were polite and did their best to manage the situation. I had an early checkout for a flight, and later there was a small room-service charge that needed to be settled after departure, which was resolved. Overall, the stay was comfortable and the hotel has a pleasant atmosphere. With smoother coordination around room readiness during peak times, the arrival experience would be even better. I would consider staying again.

Ronald Salm

I had a very pleasant stay at Samala Hotel. The hotel offers great hospitality, very clean and comfortable rooms, and a warm and welcoming atmosphere. The staff are friendly, attentive and always willing to help. The location is also excellent, with many restaurants, shops and attractions nearby. Overall a very enjoyable experience and I would definitely recommend staying here when visiting Bangkok.

Mghygtg

This hotel was generally good but not worth the price. The location is excellent with great transport links and it’s useful having a 711 next door. The room was pretty good but at ~£69 GBP per night, I had higher expectations. The room wasn’t spacious at all, kettle had significant limescale, one shelf was very dusty and the bathroom frequently had a bad smell. The Wi-Fi also isn’t reliable and I had to use data a lot (I don’t expect super fast speed but I couldn’t even browse sometimes). The TV also had some kind of a bug and it would stop working and act strangely. The hair dryer wasn’t safe to use due to loose wiring and no toothbrush or toothpaste provided. If people think me fussy, please understand, I have stayed in 14 hotels in Thailand and I currently am staying at one for less than half the price that is much better and doesn’t have any of these problems. The pool is nice but the number of sunbeds is wholly inadequate for the size of the hotel. I also dislike how I was treated at the pool bar. When we ordered food, we had to eat separately as there was a 20 minute gap between dishes ordered at the same time. The waiter asked that I pay when we weren’t even leaving the pool area, didn’t show me the bill. I paid, deciding to trust them, even though it seemed ฿200 more than expected (I had calculated the VAT and service charge). After paying the bill, I decided to look at the menu afterwards and the guy got all funny with me, offered to show me the bill and I just said I was looking at the menu for tomorrow, there was no problem. He thought I was coming to complain but I never said anything, it was very strange. He was also funny with me the next day, showed me the menu and then walked off before I could order so we decided to not order again. I don’t know if people have complained before, run off without paying or if it was some kind of snobbery but I have had 10x better service eating at places for ฿100 so I expect basic respect when paying ฿1800. I also object to the high deposit of this hotel. Although it was returned to me without issue, most hotels don’t charge a deposit and it’s usually far less. (1/4 of this) To be honest, I’ve stayed at 4 star hotels before for less and normally, staff treat you practically like nobility ( I don’t expect that but I’m just explaining what people usually get at this price point). I was disappointed with this place. Usually good service and nice surroundings but a few problems here and there and shouldn’t be present at a 4 star hotel at this price. I can’t say it was very bad and to avoid at all costs but I’d look elsewhere.

Phoenix-Zara Whitby

We stayed for 4 nights and had the best time, amazing location, walking distance to trains, bus tops and Terminal 21 ASOK. We received a free room upgrade which made the whole stay even more enjoyable. Very friendly staff, amazing breakfast with a large selection of delicious food. 10/10 would highly recommend, when we come back to Bangkok this is where we’ll be staying!

J

The hotel, aesthetics and location are nice but unfortunately our room was dirty. Upon walking into our room we noticed hair all over the floor which wasn’t ours and even worse hair all over the sheets and blanket. It almost looked like duvet cover hadn’t been washed at all. Was filled with hair, makeup and stains- it completely grossed us out. I had let front desk know and asked if the cleaning staff could clean everything and they assured us that they would. When we got back, the room was serviced but they didn’t clean up any of the hair on the floor or change the sheets. If the actual room was clean and the bed was clean then this would absolutely be a 5 star hotel. The staff were wonderful - especially the front door men!