SBH Costa Calma Beach Resort

Stu

Lovely resort. Very helpful staff (who accommodated my child when she got poorly by allowing food into the room), nice rooms with full air-conditioning, decent food with a good choice and daily rotating dishes. Many pools to choose from, lifeguards on duty around the pools, great choice of drinks and different activities to do in the day and entertainment at night. I Highly recommended staying here.

Jessica Grime

Hotel was great. Staff were all incredibly helpful and welcoming. My only 2 suggestions for improvement would be to have bottles of water more widely available on all inclusive as in the heat with alcohol flowing dehydration and health issues are a real concern that access to water is required for at all times and secondly having so many bars but having them not open most of the day is very limiting and really increases queue times. I’d personally have the inside bar between reception and pool areas open most of the day plus others as viable

Fomica Tv

Very disappointing stay – definitely not a 4-star hotel Unfortunately, our 7-day stay at this SBH hotel was a very disappointing experience. In my opinion, this hotel does not deserve 4 stars — maximum 2. There were large cockroaches on the 1st and 2nd floors, which was extremely unpleasant and unacceptable. The food selection was very limited, and the quality was not what I would expect from a 4-star all-inclusive hotel. The drinks were also very poor quality, and despite having an all-inclusive package, there was no self-service for drinks. Our room had a strong smell of mould. During the entire 7-day stay, the only thing that was changed regularly was the towels. The bed linen was dirty and was not changed, and proper room cleaning was not provided. The internet did not work at all during the last 3 days. The reception staff kept saying that the problem was caused by the wind, which was not a satisfactory explanation. The service at the bar was another major problem. If you wanted a drink, you could sometimes wait around 30 minutes. I went to get a beer approximately 5 times a day — that’s potentially 2.5 hours per day waiting, or around 17.5 hours over a 7-day stay just waiting for drinks. That’s an unacceptable amount of time to lose on holiday. After 6 PM, there was only one bar open, with just two staff members serving everyone. The waiting time could therefore be even longer. Tables were also not cleared properly. On our last evening, there were around 20 used glasses left on one table, which was extremely unpleasant to see. Overall, I do not recommend this hotel and I will definitely not return. I could hardly wait for our holiday to be over and to leave. This hotel is not a 4-star experience — in my opinion, it deserves no more than 2 stars.

Andrea Camber

We had an amazing holiday at this resort! Its at the great location,next to the beaches.Pools are great,clean,well maintained,kids pool at the perfect temperature. Food was very good,lots of variety,fresh,tasty and we were full after every meal. Rooms were cleaned ,even tought hotel has few outdated bits to replace for better impersion. And definitly the best part were animation team!Vivian was brilliant with kids in Mini Club! Filipo was making sure that we are entertainmened with activities,and other ones like Francesco and Anna were super friendly. They helped take our holiday to the next level. We left with great memories and hopefully its wasnt our last time!

Damien

I would strongly advise against staying at this hotel. I booked an 8 day stay with my partner which went from bad to worse. On our first night we discovered that there were cockroaches coming in and out of gaps in the wall of our room as well as the air con not working. We immediately notified reception and requested a room change. We were told they had no other rooms available and the hotel has cockroach’s everywhere so if they were to change our room there would likely be many more as we were currently on the top floor (5th). I spent the following days reporting these issues as well as making the hotel aware my partner was asthmatic and 6 months pregnant meaning the conditions were a risk to her wellbeing. Despite this no resolution was provided. The hotel later said they do not provide air conditioning to the rooms outside of the peak summer months and if I had an issue with this I had to take it up with my holiday provider as there was nothing they would do. Additionally as mentioned by other guests the hotel has been poorly maintained with multiple facilities not working or not existing, such as the gym. Throughout our stay the urinals in the bathrooms around the hotel would often overflow flooding the bathrooms in urine. Finally if you have any dietary requirements or allergies, be very careful eating in the hotel as the food labelling is extremely poor. I found they would routinely put meats and fish in pasta and salad dishes but not list it as such.