Stella Gardens Resort & Spa

Elen Waheed

The place is decent overall, and the water park is large with plenty of attractions and activities. However, there were several issues that negatively affected our vacation. First, we had a major problem with the reservation office. We arrived at the hotel at 9:00 AM and had to wait until 1:00 PM because they claimed there was no reservation, even though the mistake was on their side. It was clear that the hotel was extremely overcrowded and operating well beyond its capacity, while the number of staff was insufficient to handle the volume of guests. As a result, service was slow and some employees appeared stressed and were not particularly friendly in their interactions. Another downside was the restaurant. The food was repetitive, with almost the same dishes being served every day. This became very boring and is something I have never experienced at other hotels. The overcrowding was also very noticeable in the restaurant, making the dining experience less enjoyable. The evening entertainment was also very poor and not worth spending even a few minutes watching. Finally, the level of cleanliness was below expectations and does not reflect the standards of a five-star hotel. Overall, the hotel has good potential because of its large water park, but significant improvements are needed in customer service, food variety, cleanliness, organization, and crowd management.

Mostafa Gaber

Despite some negative online reviews, our stay from June 8th to 14th in Room 555 was absolutely great value for money. The Positives: The Brand New Nonya Aqua Park Incredible, modern, and a massive highlight for the trip. The smart Wristband Access: The coolest and most convenient feature your room key is integrated into your bracelet, it’s photo attached. Excellent Room & Service: Our room was recently renovated, fresh, and very comfortable. The room service was consistently good throughout our stay.( thank you Mohamed the housekeeper) Food Variety: There was a great selection and variety of food at every meal. Special Thanks: A very special thank you to Mr. Ahmed Khames, the Hotel Reception Manager. His outstanding hospitality, professionalism, and helpfulness made our stay truly excellent. The Negatives: The Beach & Sea: For 4 days of our trip, the beach experienced an extremely low tide. Swimming directly from the shore was completely impossible, not just hard. The only available solution to swim in the sea was walking all the way to the end of the marina. Guest Etiquette & Rules: The hotel needs to enforce its policies much more strictly. Many guests did not respect the restaurant dress code, and others were entering the pools and aqua park wearing regular cotton shirts instead of proper swimwear. Crowds: The resort was crowded, though this wasn't a major issue for us. Overall, it was a memorable vacation and we highly recommend it

Abdullahi Abdi Ali Hoshow

I truly had an amazing stay during my time at this hotel. Everything was perfect from start to finish. The bar entertainment and dancing were extremely enjoyable and created a wonderful atmosphere every night. The food was delicious with a wide variety, and the quality exceeded all my expectations. The room was very comfortable and clean, making it perfect for relaxing after a long day. I also really enjoyed the swimming pool it was clean, spacious, and ideal for both relaxation and fun. Overall, it was a fantastic experience in every way. I highly recommend this hotel to anyone looking for a great vacation, and I would be very happy to come back again!

Nehad Radi

Heads up if you are going for a vacation: • If you are a woman, The housekeeping will enter your room without knocking to watch you changing your clothes. The housekeeping entered my room without knocking while I was changing my clothes. Same happened to my friend, who woke up to two men standing in front of her bed and watching her... On two separate days. • You will go to the lobby to scream about it. Management will do nothing about it. Like in the video attached. • You will get food poisoning, like 3 of my friends had severe food poisoning. Fever, throwing up, the whole package. One person is a mistake... 3 people on three different days? Not a mistake. • You might get diarrhea like I did, with severe stomach ache. 2 days ruined. • Your bag will be broken. They broke my bag, and broke my friends laptop. • You will wait 20 minutes in the queue in restaurant to get your food, just to get that food poisoning. • You can't change or return your beach towel mid day. Keep it soaking wet or dry it yourself. • Cups are dirty, and the bars only offer stale soda and powdered juice. Alcohols if you drink. Don't expect anything more. • Horrible treatment from the staff. Horrible. If you are angry you are ignored or told to lower your voice. My whole family, my friends and their families have had continuous fights just to get basic rights and were met with rudeness. Oh and the aquapark is super cool. That's the only good part, if you survive the food poisoning, allow the housekeeping to watch you changing your clothes, and are okai with returning with broken luggage and zero accountability from their end. Horrible.

Kate Bucknall

Just returned from this fantastic hotel! Not sure where the bad reviews come from! We are a family of 5 (2 adults, 3 children aged 16, 13 and 5) and we all had a great time! We had interconnecting rooms, which are big and spacious with 2 bathrooms! The hotel grounds are consistently being cleaned, we didn’t see one bit of rubbish! All the pools were clean also! The staff are absolutely lovely, extremely attentive, friendly and respectful! We all felt very safe and comfortable. The waterpark was fantastic, again, super clean and the lifeguards are super vigilant! The food wasn’t the best all inclusive we’ve had but there was certainly nothing wrong with it! Plenty to choose from and none of us were ill once! The only downside was the staff walking around the pool trying to sell you the spa, activities, salon etc, I understand they have a job to do and need to make money but no means no and at that point they should stop asking! we felt constantly hassled by them on a daily basis to the point we decided to go sit around the waterpark purely just to avoid them! Other than that we had a great time!