Sun Palace

Andrea Albertini

The resort is small, beautiful very clean. The aparence is great. The food is not good. The List was very limited. The high end liquor was mostly not available to purchase. They seem to cater more to members people who buy their club timeshare that they try to sell when you first check in. Drive he tried to book the restaurants there was no reservation available until after 8 PM some of them after 8:30 PM. I tried to rent a chair with an umbrella they give the preferences to again the members to buy into the club. The Employees treat you depending on the color of your bracelet. There has been times that the employees help the people with the members bracelet before me was not a member, but I was there first. Chairs in pool or beach are limited to none members because most of them are reserved to the members. I try to Pay for those particular chairs and they told me I could not. I could try to find one that is empty and not reserved.. You’re not allowed to get up in the morning and reserved your chairs with your personal belongings either. I think that’s fair. properties, beautiful very clean. Well my day even the toilet paper smells very good.. it just needs some changes The things that I mentioned.

Tonyzee

4.5 star luxury resort, 300ish rooms, really close to airport, all rooms are ocean view, free nightly entertainment, worth the money. All rooms are amazing, so don’t worry about which room to pick from. Great service from all staff, special thanks to Christian (concierge) who has been incredible to deal with. There are 4 restaurants, Thai, Italian, International (mostly Mexican cuisine), and Fuego (grill). Thai being the smallest so it’s hardest to get reservations for. Hotel being luxury it tend to cater to an older demographic, as a number of nightly shows contain 80s/90s themes. Average age of guest is probably 47. For first time guests, one advice is to check in and go relax. Skip the vacation planner, public relations desk and skip the presentation person for another day as those three can take a very very long time. Unlike other major hotel chains where you earn status from frequent stays, at Palace Resorts you have to buy status and their sales team can be extremely aggressive. So come back to them once you are rested. Guests are entitled to resort credits but they come with a lot of asterisks and exclusions so dont feel like you have to use them. If I do have a complaint it would be the resort credits. Palace, stop making it so hard to spend them!!!

Alana Corey

We had such a lovely stay here! There are tons of hotel options to choose from, but we are glad we stayed at Sun Palace. First thing to note in the hotel itself - it’s recently updated and the room was very nice. It wasn’t crowded so we didn’t have to fight for pool chairs and could move between the pools as we wanted. The quiet pool was our favorite, but we liked also going over to the party pool and doing some of the fun games. They keep the beach really clean too. The service is outstanding across the board. They really want you to feel special loved. Hot towels when you enter, bell service. Our pick up/drop off to/from the airport, even though we booked the shared shuttle, they gave us a private shuttle, which was really lovely. Highly recommend you book a shuttle through the hotel as there’s a ton of scams and ripoff taxis right outside immigration. Pool service were so attentive and quick. Servers were so sweet! For restaurants, we loved Fuego with our server Kevin and we loved Trattoria with our server Abel. The servers go above and beyond! The food is generally pretty good for an inclusive, but Fuego’s food we think was by far the best. Outside of this, throughout our stay, hotel personnel consistently asked us how we were doing. There were multiple times to give feedback on our experience and they were open and willing to hear everything that we had to share, which mostly was good things. The rooms are nicely updated - we loved the hot tub in the room, which is their base level room. Hotel gym had everything we needed. Drinks were not watered down here by any means, and there was entertainment every single day and every single night throughout the night to ensure that you had something to do in the hotel. Overall, this was a really fun stay and we are sad to leave. This was definitely a relaxing way to refuel ourselves before the new year. We didn’t do any day trips, tours, or any of the special offerings because they were a little bit on the more expensive side, but we still had a great time nonetheless. Would highly recommend some palace for your trip to Cancun!

Lola Sanchez

I wanted to write a real review. 1. Service :lacks mostly in cleaning and restaurants they are rude and take forever. 2. Food taste: food is bland did not enjoy lunch options or dinner only breakfast was nice and café would definitely recommend best coffee and crepes 3.location: good location and beach beautiful. 4. Front staff are okay at service but definitely better than waiters or cleaners. Now I’m leaving my overall rating for 1 star because food is half the fun and service. I would not go back keep in mind if it was a cheap hotel I would not care but for me and my husband charging $600 a night and having horrible food and service is not okay.

Nate Litterio

Sun palace Cancún was the perfect place to celebrate our honeymoon. Between the spa and beauty salon, we had the best experiences with staff there. Beatriz, Valeri, Marta, and Deysi were all amazing. Valeri was very nice and started fun conversations. Beatriz was so funny and was a great teammate with Valeri during our mani/pedi. Lizabeth was our favorite waitress while at the pool and beach. Perfect vacation.