The Salil Hotel Sukhumvit 57 - Thonglor

Prakasit s

⭐ 1/5 — Very Disappointing Customer Service I had a very disappointing experience with this hotel’s customer service. My friend originally made the reservation but was unable to stay. The guest name on the reservation had already been changed to my name before I contacted the hotel. I called simply to confirm the details and ask a few questions regarding my upcoming stay. While I was asking for clarification, the staff member suddenly raised their voice at me and said, “Can you ask one thing at a time?” in an impatient and disrespectful tone. I was genuinely surprised by this response. I was not arguing, shouting, or demanding anything unusual. The reservation was already under my name, and I was simply trying to make sure I understood the arrangements correctly before arriving. If the staff member needed me to ask my questions one at a time, they could have politely said so. There was absolutely no reason to raise their voice at a guest who was simply asking for information. For someone working in hospitality, basic courtesy, patience, and professionalism should be expected. Unfortunately, this interaction made me feel unwelcome before I had even arrived. If this is how a confirmed guest is treated simply for asking questions before check-in, it makes me seriously concerned about the level of service I can expect during my stay. I hope the hotel management takes this feedback seriously and reviews how their staff communicate with guests. Guests should be treated with respect, even when they have several questions to ask. 8/7/2026

Keith Chan

From the check in onwards everything was amazing. Great staff all around, reception, door man, housekeeping etc. And the room was just so beautiful and cosy, perfect for a romantic couple stay. Not forgetting the complimentary Thai costume rental, allowing us to capture some magical memories. The location to BTS was also relatively close with a couple of nice noodle shops and a 7 eleven just right the corner. I would highly recommend this hotel for nice relaxing stay. Sincerely thankful for the awesome experience!

Tina Chang

We had Dear help us through the traditional Thai dress experience and photo shoot, and she was wonderful! She did an amazing job with my hair, and the whole experience was definitely one of the highlights of our stay. I would highly recommend this service to anyone interested.

Dine in KL

We had a wonderful stay at this hotel. The interiors were beautiful, and the complimentary Thai dressing service was such a unique and memorable touch to the experience. What truly stood out, however, was the exceptional service. Every staff member we encountered was warm, attentive, and welcoming. A special shout-out to Dear, who assisted us with the Thai dressing service. She was incredibly kind, patient, and knowledgeable, taking the time to explain everything and making the experience even more enjoyable. Overall, it was a lovely stay, and we would happily return.

Diana Woodruff

My daughter and I had an amazing time here. Breakfast was 5-stars! Service was incredible as well. We got to do a hands-on Mango Sticky rice experience as well as a traditional Thai Dress-up photo opportunity. “Dear” was the staff member who helped us with the Thai dress up opportunity.. it was so fun thanks to her! She is so good at her job! Also loved the fridge and microwave in the suite. It was full size and very convenient to have while traveling. Found a laundry service 50 meters away that did a MASSIVE bag of laundry… wash, dry and fold for 400 bht. Such a great deal!