Waldorf Astoria Las Vegas

Michelle Hernandez

We had a wonderful stay! I went with my friend for a girls trip and we had a great time. Great hotel, clean, staff always attentive and friendly. Location was the best, we were able to walk to everywhere we had plans to. We had breakfast and it was delicious. Edward was our waiter and was exceptional. Housekeeper Denise serviced our room and was excellent. Big thank you to Daniela and the front desk team who were able to accommodate early check in. Thank you, will definitely come back.

Luc A (Luc)

I’ve stayed at many Waldorf Astoria properties worldwide (Dubai, Jerusalem, NYC, Maldives, Chicago, Beverly Hills, Cancun, Amsterdam, Rome, Bangkok), so I arrived with clear expectations of the brand. This Las Vegas property, while in a good location and with some strong physical attributes, did not come close to the standard I’ve consistently experienced elsewhere. Overall, it felt more like a standard four-star hotel operating under a luxury name. Check-in came with no recognition of my Diamond status and no upgrade, and there was no gesture of appreciation in the room… no note, amenity, or welcome of any kind. Prior to arrival, my interactions with the hotel via text set an unfortunate tone: responses felt curt, defensive, and heavily policy-focused rather than guest-focused. The hotel offers a texting number for convenience, but the way it was used made the experience feel transactional and, at times, confrontational instead of welcoming. Elite benefits and “Waldorf-level” touches were largely absent. Breakfast was not included, there was no welcome gift or snack, and even a simple request like removing the minibar came with a proposed $50 fee. The daily credit structure was also poorly communicated: the $50 credit resets at midnight, which meant the first day’s credit effectively expired just a few hours after check-in. Only when I asked directly was this made clear; to their credit, the hotel granted a one-time exception, but it should never require a complaint for a guest to understand and fairly use a stated benefit. Operationally, several issues added up. Housekeeping did not consistently respect the “Do Not Disturb” indicator and entered my room anyway on multiple days, which is not acceptable at any level of hotel. The message light on the phone blinked throughout my stay, despite repeated assurances that it would be fixed. Requests for items like extra water, towels, or daily cleaning were often acknowledged with a smile but not reliably followed through. The pattern was one of polite words at the front end and weak execution on the back end. Billing and follow-through at checkout raised further concerns. The hotel had agreed not to charge the $50 minibar removal fee, yet the charge still appeared on my bill and I had to catch it after raising this same issue multiple times during the stay. Likewise, the additional $50 credit they offered for the first day was “forgotten” at checkout and only corrected when I pointed it out. It is difficult to ignore that both of these “oversights” happened to be in the hotel’s financial favor, which leaves a very uneasy impression. To be fair, there were positives: the bathroom and shower were very nice, the bed and pillows were comfortable, and once I pressed the issue, staff did eventually provide water and coffee. The location is another strong point. It’s close to the Strip and neighboring properties like Cosmopolitan and Aria, yet relatively calm and safe. However, when even a simple breakfast for one person exceeded $77 without ordering anything special like alcohol or sides. So, despite a $50 credit, it’s hard to feel that the guest is genuinely being looked after. In the end, I chose to check out early and move to other five-star hotels in Las Vegas that offered better service at a fraction of the price. This stay would have been acceptable at a normal, mid- to upper-tier hotel, but at Waldorf Astoria pricing and under the Waldorf Astoria name, it was a disappointment. With more transparent communication, genuine recognition of loyalty, accurate billing, and a renewed focus on basic hospitality and follow-through, this property could align more closely with the rest of the brand… but it is not there yet.

Patrice F

Location is far from the strip but close to Aria and Cosmopolitan. The cleanliness of the rooms wasn’t the best but the bell men outside and Julian at the front desk made my stay worthwhile. The fitness center is small not much equipment. I guess I’m an anomaly because I love working out on vacation. Additionally, I called three separate people for coffee pods and they all made excuses. I think most of the service staff will cater to you if you’re giving out tips. Even gave a tip and my coffee pods were not delivered. Ultimately, I moved to the Fontainebleau hotel. The fitness center is world class and they have really great food options. This was first time at a WA as a Diamond member and I don’t plan to visit this location again. I prefer Conrad properties.

Rich Ferguson

Our Valentine's weekend at the Waldorf Astoria Las Vegas was flawless. From the stunning Strip views to relaxing in our private pool cabana, every moment was pure luxury. The in-room dining, as well as the restaurant meals, were delicious, and the service was impeccable. This hotel is a serene escape from the hustle of the Strip. As someone who travels the luxury world, I can say the Waldorf Astoria Las Vegas exceeded every expectation. Special shout out to Sarah at front desk for her gracious welcome and thorough explanation of the property's Goldilocks elevator system. Thank you!!!

Paul Wiggin

This was one of the best rooms I’ve stayed during hundreds of business and family trips. Everything was well designed and worked, from the layered automatic window shades to the large bathroom. Despite being downtown, my room was quiet. I was in Vegas for a funeral rather than entertainment, so I particularly appreciated the extra courtesies extended to me (e.g. to rest in the 23rd floor lounge without pressure to order anything).