Waldorf Astoria Las Vegas

The Romneyc

So thrilled this beautiful property is now under the Hilton brand! We had a fantastic two-night stay. The location is unbeatable, the food and drinks are top-notch, and our room was impeccably clean (a huge relief for my mold allergies). ​Despite its size as a 47-story high-rise, the hotel manages to hold onto a warm, boutique-like feel. The staff truly sets this property apart. Special thanks to Doug at the Concierge desk for springing into action when an item went missing at drop-off, and to the camera team who went above and beyond reviewing exterior footage to help track down the driver. Front Desk Supervisor Jadyn also handled a private matter with genuine empathy, total respect, and proactive leadership, going out of his way to make sure it won't happen again. ​Their teamwork and stellar care made this a true five-star luxury stay. We will definitely be visiting more of Hilton's locations worldwide and look forward to this same level of consistency!

Luc A (Luc)

I’ve stayed at many Waldorf Astoria properties worldwide (Dubai, Jerusalem, NYC, Maldives, Chicago, Beverly Hills, Cancun, Amsterdam, Rome, Bangkok), so I arrived with clear expectations of the brand. This Las Vegas property, while in a good location and with some strong physical attributes, did not come close to the standard I’ve consistently experienced elsewhere. Overall, it felt more like a standard four-star hotel operating under a luxury name. Check-in came with no recognition of my Diamond status and no upgrade, and there was no gesture of appreciation in the room… no note, amenity, or welcome of any kind. Prior to arrival, my interactions with the hotel via text set an unfortunate tone: responses felt curt, defensive, and heavily policy-focused rather than guest-focused. The hotel offers a texting number for convenience, but the way it was used made the experience feel transactional and, at times, confrontational instead of welcoming. Elite benefits and “Waldorf-level” touches were largely absent. Breakfast was not included, there was no welcome gift or snack, and even a simple request like removing the minibar came with a proposed $50 fee. The daily credit structure was also poorly communicated: the $50 credit resets at midnight, which meant the first day’s credit effectively expired just a few hours after check-in. Only when I asked directly was this made clear; to their credit, the hotel granted a one-time exception, but it should never require a complaint for a guest to understand and fairly use a stated benefit. Operationally, several issues added up. Housekeeping did not consistently respect the “Do Not Disturb” indicator and entered my room anyway on multiple days, which is not acceptable at any level of hotel. The message light on the phone blinked throughout my stay, despite repeated assurances that it would be fixed. Requests for items like extra water, towels, or daily cleaning were often acknowledged with a smile but not reliably followed through. The pattern was one of polite words at the front end and weak execution on the back end. Billing and follow-through at checkout raised further concerns. The hotel had agreed not to charge the $50 minibar removal fee, yet the charge still appeared on my bill and I had to catch it after raising this same issue multiple times during the stay. Likewise, the additional $50 credit they offered for the first day was “forgotten” at checkout and only corrected when I pointed it out. It is difficult to ignore that both of these “oversights” happened to be in the hotel’s financial favor, which leaves a very uneasy impression. To be fair, there were positives: the bathroom and shower were very nice, the bed and pillows were comfortable, and once I pressed the issue, staff did eventually provide water and coffee. The location is another strong point. It’s close to the Strip and neighboring properties like Cosmopolitan and Aria, yet relatively calm and safe. However, when even a simple breakfast for one person exceeded $77 without ordering anything special like alcohol or sides. So, despite a $50 credit, it’s hard to feel that the guest is genuinely being looked after. In the end, I chose to check out early and move to other five-star hotels in Las Vegas that offered better service at a fraction of the price. This stay would have been acceptable at a normal, mid- to upper-tier hotel, but at Waldorf Astoria pricing and under the Waldorf Astoria name, it was a disappointment. With more transparent communication, genuine recognition of loyalty, accurate billing, and a renewed focus on basic hospitality and follow-through, this property could align more closely with the rest of the brand… but it is not there yet.

Ben Flannigan

It's the little things the staff do that make this place amazing. We were treated very well. Located on the strip, right next to the CVS so you can purchase your essentials. The room was perfect for what we needed. Very clean, and the cleaning staff were very sweet. I ordered a burger from the late night room service menu and it was cooked to perfection.

Daniel Mason

Just excellent. Really great rooms with a separate bath and shower with a very decent sized room. The hotel is beautiful as well with the design super aesthetically pleasing. The biggest draw of this hotel is that it doesn't have a casino and is non smoking, which is rare on the Strip and definitely a plus. The location is probably it's strongest asset, which is saying something considering everything is so good about this hotel. Right there for T-Mobile arena and near the F1 paddock and turns 14, 15, and 16. It also has a house car (BMW 7 series) which is super helpful if you want to get dropped off somewhere on the strip. The strip view rooms are so nice and the restaurant has amazing floor to ceiling windows with views of the strip. The tea time was another highlight and something that you should definitely try if it's available. The pools are on the small side, especially for Vegas, but like everything else here, it's quality over quantity. Secluded dual infinity pools with a jacuzzi and views of New York, New York, the Aria, and Caesar's Palace. This is definitely one of, if not the best, hotel in Las Vegas and definitely recommend.

Julian Miranda

I had the best experience at the Waldorf Astoria — easily one of the best properties in Las Vegas. First off, the location is beautiful, and the staff is amazing and extremely attentive to any needs you may have. Upon check-in, we were informed about the different amenities on the property, so we decided to visit the spa while our room was getting ready. The spa is beautiful, personal, and offers incredible views of the Strip. After my massage, I was informed that my room key had been delivered to the spa — what an amazing touch and attention to detail. When we got to the room, the experience kept getting better. Room service was outstanding — my sunglasses were even placed on a Waldorf microfiber cloth 🤯 Such a cool and thoughtful detail. We started our night at Hard Shake, and it didn’t disappoint. Some of the best-tasting cocktails of our entire trip 🍸🔥 I highly recommend this hotel. Thank you, Waldorf Astoria Las Vegas, for showing what luxury truly means. ⭐⭐⭐⭐⭐