Conrad Las Vegas At Resorts World

Jackie Ritchie

We have just arrived after a very long journey from the Middle East. We booked a BA holiday package with a Premium King Strip View room. Upon checking in we’ve been advised they have no rooms available of the type we have booked (and paid for). Instead we were offered an ‘upgrade’ to a 2-bedded queen room with a city view. This turns out to be a view of the convention centre - absolutely not what we were expecting. And definitely not an upgrade in any way. After going back to reception and the check-in clerk liaising with his manager, we’ve been offered a move to a king room tomorrow. Very poor service, and as a Diamond Hilton member very disappointed with our experience so far. Conrad you need to do much better than this. I acknowledge the response below. However, I’d like to add that whilst we do have the room we booked, and insisted upon, I was surprised to note that there are no complimentary robes/slippers provided. This is an oversight on my part for not checking the details before travelling. Unfortunately, due to the crumbs/food debris on the carpet along with plastic clothes tags, hair, etc from previous occupants I’m now having to wear outdoor shoes around the room to avoid walking on them in bare feet. I very rarely complain, nor leave reviews, but this experience is so different to the last Conrad stay in Bahrain and Hilton stay in Hua Hin and is hopefully limited to just this hotel.

Xianchu Wen

I am very shocked that this hotel is rated as a five-star hotel. Based on the actual experience, it feels like a four-star hotel at best, and there are many problems. First, there was a serious problem with the front desk. I was waiting in the line for Gold and Diamond members. When it was my turn and I was the only person standing there, the front desk staff member simply walked away without turning back, without saying anything to me, and without acknowledging me at all. She had just finished checking in the previous guest, and after that she just left to take a break and completely ignored me, leaving me standing there alone in the line. I believe this was racist treatment because I am Asian. Second, the room does not even provide a kettle. I cannot even get hot water if I want to drink some, which is very inconvenient. Third, the towels in the room do not feel fresh or clean. They have the kind of texture that feels like they have been used many times and repeatedly washed, but still never feel truly clean. Normally I would only experience towels like this in a cheap motel or budget hotel, but I was very surprised to encounter the same kind of towels in a supposedly five-star hotel.

necole hammond

This was our first time staying at The Conrad, and it was such an amazing experience, we definitely will be coming back. It’s beautiful, clean, and the service is exceptional. Our first encounter when checking in with Edward was memorable. He was so kind and friendly. Every employee that we talked to was very nice and helpful. Our room was so nice we didn’t want to leave.

Kaylin

Third time staying here and it’s still one of my favorite spots in Vegas. We came for the Sphere Illenium show and wanted somewhere that felt upscale but still fun, and this place delivers every time. The pool area is beautiful, rooms are modern and clean, and the whole property just feels elevated. It’s definitely on the expensive side, but you get what you pay for. Great vibe, great location, and perfect for a special trip or event weekend. Already know we’ll be back again.

Heather Craytor

A couple friends and I stayed here for a girls' trip to see the Backstreet Boys at the Sphere over Super Bowl weekend. We booked third-party through AMEX using the Hotel Collection program. Overall, our experience was wonderful. They were able to check in the friend that arrived a couple hours ahead of me (I had to call AMEX to contact the hotel on my behalf because it was a third-party reservation if anyone is in a similar situation). Our room was large and clean. We had a few minor complaints about our bathroom: the shower water temperature would fluctuate between the fires of hell (what we were each going for) and warm without any adjustment from us; the toilet is in its own closet, but the water closet door is a frosted shower door that will slam shut in the last few inches of its swing if you don't hold onto the handle; and it's all a bit echoey, which can create some awkward bathroom moments depending on how close/comfortable you are with whoever is sharing your room. None of those issues were collectively enough to take a star off our rating though. The best part were the front desk staff, particularly Amanda and Layla. I was able to use both the AMEX and Hilton Gold at Conrad benefits for this stay, so we received $50 per day + $100 flat F&B credit, which Amanda very thoroughly explained for me (which outlets they could be used at, which bill portions the credits applied to, etc.). Layla was able to arrange late check-out for me the night before I left since I decided to take the red-eye home and further extended it for me by half an hour when I came back to get my bags and couldn't get back into my room. Though the property is somewhat isolated near the north end of the Strip, the location nonetheless worked pretty well for us since it's a Zoox pick-up/drop-off point, and it's across the street from one of my favorite Vegas restaurants, Peppermill Restaurant and Fireside Lounge. One friend used the gym one morning and said it was nice, specifically the cardio machines with their individual screens that let you set running scenery, but I didn't personally check it out. We didn't make use of the other amenities (pool, spa, etc.) because we were running around so much during our short stay. The bit of North Strip between Resorts World and the Wynn can feel a little sketchy, but we felt completely safe day and night while walking around.