Conrad Las Vegas At Resorts World

D Dozer

Been to Resorts World three times, first time spending the night. This was a staycation for my wife and me. They have a quite a few nice selections of restaurants for just about everyone's taste and budget. Went to see a concert in their areana, very nice, organized well for entering and exiting it. Went to their speakeasy, nice and intimate, good selection of whiskeys, beer n wine, not too loud. Very good selections of gaming and table games. Bars with video poker were nice. All staff that we interacted with, were friendly and professional. The room was awesome, we upgraded to a suite, well worth the upgrade. Free parking for locals which is very nice, wish MGM and Ceasars properties would get a clue on that. Will definitely be back.

Maurice Burge

Guest Recovery Request and Concern Regarding Recent Experience Dear Resorts World and Conrad Guest Relations Leadership, It is with sincere disappointment that we write regarding our recent experience at the Conrad Las Vegas at Resorts World. Following our stay on June 5, 2026, we had planned to return June 19–21, 2026. Unfortunately, after interactions with both front-line staff and management, we made the difficult decision to cancel our reservation. Upon arrival at approximately 1:00 AM following a lengthy flight delay, we encountered the only male front desk representative working at that time. During a discussion regarding accommodations and upgrades, we were told, “If you were Silver Status,” and “We don’t have suites here.” We were further asked, “You do realize you’re staying at the Conrad, right?” The tone felt dismissive, unwelcoming, and inconsistent with the hospitality standards we have historically associated with the Conrad brand. Following our stay, I contacted management regarding the experience and our upcoming reservation. Rather than receiving empathy or assistance, I was advised, “This has nothing to do with Hilton; these are Resorts World policies.” When I requested further escalation, I was told, “No, I’m not making any other calls. This is final.” What makes this particularly disappointing is our family’s longstanding history with Hilton and Resorts World properties. Prior to the financial hardships many families experienced during the COVID-19 pandemic, we were active American Express Hilton Honors cardholders and frequent guests. During those years, requests regarding accommodations, upgrades, parking, dining credits, and guest services were consistently handled with professionalism and hospitality. While we understand that policies exist, our concern centers on how the conversations were handled. The interactions left us feeling that our loyalty, history, and patronage no longer carried value. When guests choose Resorts World, they invest in far more than a hotel room. A residency of the visit includes dining, entertainment, shopping, gaming, and the overall resort experience. Luxury hospitality is defined by service, recognition, and creating memorable experiences regardless of status level. Given the circumstances, we respectfully request consideration of a guest recovery package that would help restore our trust and confidence in the Resorts World and Conrad brands and rebuild the positive relationship we once enjoyed with your property. As a gesture of goodwill, we would be grateful for consideration of: • A premium King Suite (approximately 1,100 square feet) within the Conrad Tower on a high floor with panoramic Las Vegas Strip views. • Five complimentary room nights that may be utilized across future visits rather than consecutively. • Waived pet fees for Reece and Chanel during those stays. • Complimentary self-parking or valet parking. • VIP access to Allē Lounge on 66 during future visits. • Four complimentary dining experiences or dining credits redeemable at participating Resorts World restaurants. • Four complimentary entertainment or event tickets for Resorts World performances or attractions. We remain hopeful that leadership will view this matter as an opportunity to restore goodwill and reaffirm the guest-centered service standards that luxury travelers have come to expect from Resorts World and the Conrad. Loyalty is built through exceptional service, meaningful recognition, and a commitment to making things right when expectations are not met. Thank you for your time, consideration, and commitment to guest satisfaction. Namaste, Mr. Enockishad Maurice & Lisandro Burge Proud Pet Parents to Reece and Chanel

Jacob Funke

We stayed at Conrad for 3 nights and had a wonderful time! Our 2 queen room was very nice and had a great view facing the Strip. Housekeeping each day was great and serviced/cleaned our room nicely! Check in and check out were both quick and easy. We arrived around 12:00pm and our room wasn’t ready yet so we checked our bags with Bell Services and ate lunch and did some gambling while we waited. About an hour and a half after arriving we received a text letting us know our room was ready, which was really nice and convenient. Overall, we had a great experience at Conrad and really enjoyed our stay. We’d definitely come back on our next trip to Las Vegas!

rafal lukasik

Watch out—scammers. I booked a room at the Conrad Las Vegas at Resorts World for August 21–24. When I made the reservation, I paid an extra $20 per night for the "Conrad Summer Pool Package." I used this on Saturday, August 22nd, at the Agave bar (an employee told me what I could order). I ordered the complimentary package items—Prosecco, chicken tenders, and a taco bowl ($137.75)—expecting the cost to be charged to my room (and subsequently waived under the promotion). However, I also ordered other items and handed over my credit card; they charged the entire transaction to my card instead of billing the room. They took money from me that they never should have. I called and emailed them, but got nowhere. I feel completely ripped off; I paid an extra $60 for something I never received, and on top of that, they charged me another $137.75. And this is supposed to be a 5-star hotel. A word of warning: always check your pool bills. They added two extra drinks to my final bill, and when I pointed it out, all I got was a "sorry about that" 😐. I still haven't received any response from them. It's a disgrace. Is this how a secluded hotel with hardly any guests treats its customers? Never again. It's a shame. Read the owner's response to mockery

Joe Goebel

This resort is great. We love the amenities and variety of food and shopping. Gaming is fun with a lot of choices. The only downside is that it is all the way on the north side of the strip. So definitely not walking distance to anything. If you don't plan on leaving the resort or are ok with getting a ride to other sites, it's a great place to stay. I definitely recommend it.