W Las Vegas

Cole Nisson

The all-suite tower at Mandalay Bay has a completely different feel — more boutique, more modern, less casino chaos. The suites are genuinely spacious with separate living areas. The lobby is sleek and the Skyfall Lounge on top has one of the best views in Vegas. The private pool area is quieter and more upscale. If you want the Mandalay Bay resort amenities without the overwhelming size, Delano is the move. Felt like a completely different hotel.

Kimberly Humphreys

Beautiful hotel but definitely not 5 stars. Pro's: - Beautiful decor - Super clean rooms - Comfy beds - Easy access to the Mandalay Bay mall with tons of shops/restaurants - On the south end of the strip. Pro for the quiet, but con I guess if you are wanting a shorter trip to the high energy part of the strip. Con's: - As others reported, check in is a NIGHTMARE. I'm at a loss as to how the check in process can possibly take so long. This coupled with the fact that there is rarely more than 1 person at the front desk, means you will stand in line for 30-60 minutes even if there's only 1-2 people in front of you. We eventually aborted the line and downloaded the MGM app (there's a little sign at the far end of the check in desk that describes this option as a way to skip the line with mobile check in via the app). We heard guests complaining at the desk about the wait and the front desk person encouraged the guest to include that in a review which makes me think that the staff are as annoyed by the situation as guests are. - I called room service to see if I could get a set of silverware sent to the room so we could eat some food we purchased outside of the hotel. I was told that this would cost $2.50 plus a $9 service fee. For disposable silverware. Talk about taking advantage of guests. - At times there is a water station set up in the lobby (cucumber and lemon water in dispensers). But those disappear at different points during the day and the only way to get water (without paying for a water at a coffee shop) is to make the 10-minute walk to the convention center where they have airport-style water dispensers in the hallways. Just silly.

John Lee

I stayed at the W Hotel Las Vegas and had a mixed experience. On the positive side, the room itself was very nice. I had a sizeable suite with good separation between the living and sleeping areas, which made it comfortable for both work and rest. The location was also convenient to the Mandalay Bay area and noticeably quieter than staying directly at Mandalay Bay, which I appreciated. Unfortunately, the service issue completely outweighs the positives and is the reason I would not return. I checked out at 5 AM and accidentally left a charger and charging cable on the nightstand, items that cost over $100. I called the property at 8 AM the same morning, well before housekeeping would reasonably have cleaned the room, specifically to retrieve the items and arrange shipment back to me. After being directed to Lost and Found, I was routed into an automated system with no ability to speak to a live person thereafter. I was later told the items could not be located. Given the timing, the fact that I was the sole occupant, and that I described exactly where the items were left, that explanation is simply not credible. Housekeeping found and kept my property. What makes this worse is that I left a generous tip on the table before I checked out. Between the lack of accountability, the inability to reach a human being, and the loss of my belongings, this experience left a very poor impression. A nice room does not make up for that level of service failure.

Melvin Seid

Hotel room was large, very clean and updated. The beds are luxurious and comfortable. The only negatives are that the minibar fridge is packed so there is no room to put your own items inside. If you take anything out it will automatically charge you. The bathroom toiletries are not the W toiletries found in other W Hotels it is the same MGM stuff as all the other properties that has been refilled into W Hotel bottles.

Alicia G

We were able to stay for free on Marriott points - nice surprise in the room typed we booked, a suite, there was a half bath inside the door! The extra sitting space and padded headboard made for a very quiet stay. Great room/spaces overall. We planned this trip specifically to stay close in the area as it's a big off the main action. The front desk staff was great as was security. Our key wouldn't work in the elevator one trip up and the line for the front desk was Long. Security asked what elevator we tried - turns out what gives them trouble sometimes - she helped us try another elevator and walked us to our room to make sure the key worked - very accommodating!