X10 KhaoLak Resort

Géraldine M.

We stayed at X10 Khao Lak for 6 nights as a family and had a wonderful experience. The hotel is very family-friendly, yet maintains a calm and pleasant atmosphere that makes it equally enjoyable for couples and other guests. The staff were always attentive, warm and professional. The entire resort is beautifully maintained and thoughtfully designed. The multiple pools are a real highlight – because there are so many, it never feels crowded and there is always a relaxed place to swim or unwind. The beach is stunning and the sunsets are absolutely breathtaking. The food at the hotel was excellent and even more affordable than some of the nearby restaurants, which was a very pleasant surprise. One small improvement could be a more frequent shuttle service, even just up to the main road. Overall, a fantastic resort that we would happily recommend and would love to return to.

wiaam khater

A Honeymoon Nightmare – I’ve seen better organization in a hospital! We chose this hotel for our honeymoon during peak season, paying a very high price, expecting a 5-star romantic experience. Instead, we got a noisy, disorganized, and frustrating stay. If you are a couple, stay away. The "Sunstroke" Breakfast Experience: The management of the dining room is a disaster. Every morning, we had to wait in a long, slow-moving line outside under the burning sun just to get a table. Even in a hospital, I don’t have to wait in such lines under the sun! Being forced to stand in the heat, surrounded by the non-stop screaming and crying of children, is not how anyone wants to start a honeymoon morning. Rude Staff & Feeling Insulted: The service is far from 5 stars. At the egg station, when I asked for a specific omelet, the female staff member got angry and started mumbling in Thai. It felt like she was cursing at me, which made me feel extremely uncomfortable and unwelcome. Although another chef eventually stepped in to help, the damage was done. I shouldn't feel insulted while asking for breakfast on my vacation. Poor Maintenance: We even had to call the lobby to beg for towels because the cleaners didn't leave any. This is basic service that I paid for! Furthermore, the pool was constantly dirty with leaves from the trees, and the water itself did not look clean. It was clear that the pool wasn't being maintained or cleaned properly. Bottom line: On our final day, we checked out without breakfast because the food and the atmosphere were so bad. This is a playground for families, not a resort for couples. We wasted a lot of money and our honeymoon was ruined. If you want a quiet, clean, and respectful vacation—do not book here.

Anna-Bertrand Pivaty

Fantastic hotel which improves every time we stay there (this was our 4th time). Excellent value for money for larger families. Great free amenities for families with children including several pools, a kids club, free meals for children eating with adults and more. We love the kids suite with separate rooms for parents and child-friendly rooms for kids. Outstanding food choice & quality for breakfast and (buffet) dinner. This year (even) more healthy eating options were added. The food is delicious, handled safely (there is an open kitchen which looks impeccably clean) and so reasonably priced that we never eat outside. Cleaning is of an exceptional standard. The hotel grounds are quite compact, but beautifully maintained and efficiently planned. Even when the hotel is full it does not feel crowded. Older children can be easily left unsupervised. There is also plenty to do for adults between the beach, adult pool, gym, spa, group sports classes and more. But what stands out the most are the hotel staff, who are so welcoming and do their utmost to make guests happy. They seem to genuinely love working there (also the hotel managers seem super kind and service-oriented, and by now we know them all personally), which is very nice to see. We also appreciate it that the staff does not change and they now feel like part of family. It is hard to name everyone without excluding someone, but my children have formed an especially close bond with Bell, Katay, May, Opor and Nanny, my mother appreciated a lot the support from Maxim, and my father loved aqua aerobics classes with Bilel. Also I have been coming to Thailand since 25 years and in my view it has much improved in terms of infrastructure, sustainability, animal cruelty and working conditions. This hotel is a good example of this improvement.

Hannah B

What a wonderful stay! Our family loved this resort - well appointed and clean rooms, comfy beds and pillows, warm and welcoming staff, awesome breakfast buffet and great family friendly fun (pools, kids club, etc). The location is pretty good though it's a hot 8 minute walk up to the main street. There are taxis on your doorstep though with prices starting at 200 baht. The only small request would be to make it clear the swim up bar is in the adult pool as this was one of the reasons I booked the hotel but we couldn't use it as we have children. Other than that, a great stay and would definitely return

David Low

Just coming to end of a fantastic 15 night stay. Hotel superb, staff brilliant, ten minutes walk to bars and restaurants. Hotel food good and reasonably priced for hotel, particularly the Thai dishes. Hopefully will come back in the future, absolutely recommend the hotel, lovely pools and garden dens. Getting busier now approaching Xmas but staff working hard to keep guests happy.