Comfort Suites Maingate East

Marco

**Not a Good Option for a Military Family** My family and I stayed at the Comfort Inn in Orlando at 2775 Plaza Place, and unfortunately, this was not a good experience, especially for a military family looking for a clean, safe, and comfortable place to stay. First, we were surprised to find out that parking on the premises was not free and cost $35. That should have been made very clear before arrival. We also had to switch rooms twice because the air conditioning unit was leaking water onto the carpet, which caused a mildew and mold smell in the room. The pull-out couch had old sheets on it that had clearly not been changed before we checked in, which was very disappointing and unsanitary. During my child’s shower, the shower faucet came off and hit her foot. That was not only upsetting but also a safety concern. The hallway was also covered with spilled drinks, and it did not appear that hotel staff cleaned it in a timely manner. The refrigerator in our room was broken and had to be swapped out. What was even more concerning was that the broken refrigerator appeared to be moved into another room instead of being properly removed or repaired. Overall, this stay was very disappointing. Between the cleanliness issues, safety concerns, broken appliances, room changes, and unexpected parking fee, I would not recommend this hotel for military families or families traveling with children.

Maria Triminio

The location was great and the room I received was pretty large. My only concern was the hallways and elevator floors. They seemed dirty. I made a call for mess clean up because the floors were sticky and again the next day. 🙃 This hotel is centralized in a heavy commute area. The access to Old Town is in walking distance and the parks are 15 mins away. Great breakfast and nice pool area. Would recommend it.

Stephanie Moore

Check-in was easy. Room was super clean. Kevin at the bar is an absolute asset!! Such a friendly bartender. You are lucky to have him. Only complaint… you HAVE to bring chairs back at the bar!! We enjoyed drinking and hanging out but had to stand the whole time.

Ebony Rhinehart

This hotel was very nice ! Our room was clean , didn’t have a smell or anything . I loved the pool bar and our bartender KEVIN was 🔥. He was extremely nice and made good conversation. The front desk staff were great except for one . I don’t know her name but she is a woman with dark hair with blonde lowlights . She is heavy set . She has the WORST “I don’t wanna work here “ attitude . Very lazy and non accommodating when we asked for more towels around 1130pm on 6/19. She has this constant annoyed look on her face and speaks to us like we are stupid . It’s not my fault she hates her job but that’s on her . Everyone else is as amazing! Next time we need a Disney off property hotel we will be choosing this one ❤️

Meghan Ortiz

We loved the 24-hour pool and hot tub, the hot breakfast, convenient location, and great value for the price. The beds and pillows were very comfortable, and once the room cooled down, it was a very enjoyable stay. Our reservation was initially “lost,” which was concerning, but the manager handled the situation and got us taken care of after about a 20-minute wait. We appreciated being placed in a room with a great location and a nice view. The pool chairs became extremely hot in the sun and were uncomfortable to sit on without a towel or cover. It literally burned my leg. We were also disappointed that the bar was not open for lunch on weekends. It didn't open until after 4 on Saturday. When we first arrived, there was a slight musty smell in the room, but it improved after the room cooled down and we settled in. Overall, we would enjoy coming back to stay and recommend it to anyone needing to stay in the area. The pros outweigh the cons and we had a great trip.