Comfort Suites Maingate East

Matthew McAdam

I stayed at the Comfort Suites Maingate East recently, and while the breakfast was great and the rooms were very large (and mostly clean), the lack of basic service and maintenance was frustrating. The Shuttle Issue (Avoid if you don't have a car!) If you are booking this hotel specifically for the "shuttle service" to the parks, rethink it. The schedule is extremely inconvenient; out of my 8 transits to and from the parks, the schedule was only usable once. The "shuttle" itself is a very old school/army-style bus. The driver was rude and didn't even recognize the name of the hotel when I first spoke to him. If a hotel advertises a shuttle, it should be a functional, professional service—this was neither. Service & Room Maintenance Front Desk/Supplies: The service was disappointing. There was no regular coffee in the room, only decaf. When I asked the front desk for regular coffee, they said they didn't have any at all. They also couldn't provide a simple extra box of tissues. Elevator: In a 7-floor hotel, one of the two elevators was broken, making the one working lift incredibly slow. Cleanliness: Despite the room being large, the sink and toilet were dirty upon arrival. Pricing: Watch out for the lobby prices—$6.45 for a Gatorade is a bit much. The Verdict: The room size and breakfast are the only reasons this isn't a 1-star review. Between the non-existent shuttle convenience, broken facilities, and a front desk that can't provide coffee or tissues, I won't be staying here again.

Real Reviewer

We’ve stayed at this hotel twice in less than a month, each visit for three nights. Our first stay was on the 5th floor, where the entire hallway had a strong mildew smell. Thankfully, the odor didn’t carry into our room. The breakfast was decent, and while the bed was on the harder side, it was manageable. During our second stay, we brought our son. Even though our reservation noted three guests, the room was only stocked with towels for two. We had to call the front desk, but to their credit, they brought extra towels immediately. We also used the pool and hot tub this time. The chlorine level was extremely strong—better than not enough, but definitely overwhelming—and the “beach towels” provided were very small and thin. Only one elevator was working during our second stay. With seven floors (us staying on the 7th floor the 2nd time) and a fairly large hotel, this meant long waits at times. Luggage carts were also limited, and we struggled to find one at checkout on both visits. Location-wise, the hotel is convenient. It’s about a 15‑minute drive to Disney, and the free parking is a big plus. There’s a Fun Spot park directly across the street. We didn’t visit, but it was loud. During our first stay, our room faced the front of the building, and we could hear the screams and ride noises clearly. Our second room was on the back side, and it was much quieter. Overall, the hotel is decent—some issues, but nothing that would keep us from returning. Front desk staff was nice and pleasant. We’ll stay here again, especially for the convenience to the parks.

Gabby Lemus

My Overall Rating for this is a 3. There are several things to factor when choosing what hotel best fits your needs at time. For us the best need for this trip was bang for buck, however after arriving and spending the first night there I wished I would have spent $200 or so more to get a nicer hotel. We are a family of 5, and spent a crap ton on tickets for Disney. So I was looking for a hotel that could accommodate 5, and had free parking. Most hotels around Disney Area you had to pay overnight parking fee, and for me thinking of paying a fee to park there everyday and pay to park at the parks seems to add a huge cost on top of stay, something I would rather saved at time. CONS- The hotel seemed to be big and would think nicer but, was not. -The rooms are out-dated and not the cleanest. I felt like I was staying in a cheap motel. - The breakfast was mid. -The beds didn't seem clean and pillows smelled weird. -Pull out sofa was dirty and dingy like it needed to be shampoo'd. -Iron fell apart on us. -Restroom toilet had the worst pressure and clogged up literally every flush. It would make a crazy sound as well for minutes after flushing. -Worst toilet paper ever. -Smelled so weird and old in the room. -Stained up tub, with a shower curtain that was torn and ragged, that didn't even fit the shower so half the shower was open the whole time you are showering. -The elevators took forever, as they probably have over 100 rooms and only two elevators for the whole hotel. -They claim a free transportation to Disney parks but have a very inconvenient schedule that just doesn't seem flexible. -Hotel staff are not friendly and not helpful. PROS- -Very close to parks and never ran into traffic -Has a cute little amusement park and tourist area right across the street from the hotel. -Free Breakfast -Close to fast food and other food places. -Sufficient parking -Pool was there but we did not use it as it is winter time. Again for the budget I needed, this fit at the time. But in hindsight I would have picked a better more expensive hotel. I paid an average of about $100 a night before tax, so I would say for what I paid it fits. But again next time for comfort and accommodations I will spend a little more to go along way.

Azn

The location of this hotel was great. It is close to all the things you want to go to get what you need like food or things at the dollar tree store. It was very convenient and close to the Disney park we went to and the drive and traffic wasn't as bad. The traffic gets bad later on in the evening. But other than that it was a pleasant location. The service was good during the breakfast time. The food was good the entire stay. It was never just your basic breakfast of just pastry and cereal. We never did check out the poolside daiquiri bar. It seems to be open more in the evening but we never had the time because we're tired already from all the walking. As far as rooms goes. We had to switch rooms because the shower head was dirty and the tub was like never cleaned with clorox or bleach. Pretty much the hotel is ok. Not perfect for everyone but always room for improvement.

Emmy V

Our stay at this hotel, which lasted about four days, had several disappointing aspects. From the moment we entered the elevator, it was clear that cleanliness was an issue: the elevator floor was filthy. Upon reaching our floor, the hallway carpet was equally dirty, and a strong, unpleasant musty smell lingered throughout the corridor and even into the room. It was difficult to breathe at first. Inside the room, the carpet was also very dirty, the curtains were grimy, and the bathtub was not clean either. This raised concerns about the overall hygiene of the place. On the positive side, the room was quite spacious and included a separate area with a sofa, which was a nice touch. Additionally, the breakfast was quite good and tasty, which was definitely a highlight. However, the lack of cleanliness overshadowed these positives.