Universal's Cabana Bay Beach Resort

Barbie Paredes

Had a wonderful stay at Universal's Cabana Bay Beach Resort! The large family suite was spacious, comfortable, and perfect for our family. The service throughout the resort was very friendly and welcoming, and we loved having so many food options available without needing to leave the property. One thing that really stood out was the recreation center team — when it suddenly started raining, they quickly organized a fun pop-up activity indoors so families could still enjoy themselves. That extra effort made us feel genuinely accommodated and taken care of. It turned a rainy moment into a really positive memory for our kids. Overall, a fun, family-friendly resort with great energy and thoughtful staff. We’d definitely stay again! ⭐️⭐️⭐️⭐️⭐️

Protective Dad Pranks

I recently stayed at Universal’s Cabana Bay Beach Resort and unfortunately my experience was pretty average overall. The one bright spot during my stay was the customer service. Every team member I interacted with was friendly, professional, and genuinely helpful. They did their best to address concerns, and I appreciate their efforts. That said, I would only recommend this hotel if you’re specifically looking for a budget-friendly option near the parks. The retro decor wasn’t really a selling point for me. Rather than feeling trendy or nostalgic, much of it came across as an inexpensive way to decorate a large resort. The property also seemed to be in need of significant maintenance. The hallway carpets were consistently dirty throughout my stay, which gave the hotel a worn-down appearance. On two separate days, our room wasn’t stocked with towels, which was frustrating after long days in the parks. Another issue was the laundry facilities. The one time I used them, the cold water setting was actually dispensing hot water, making it difficult to wash clothes properly. One stand out feature was the shuttle service to the parks. Extremely easy to use running about every 10-15 minutes. While the location and customer service are positives, the cleanliness, maintenance issues, and lack of attention to basic amenities made this stay disappointing. There are better options available unless your main priority is keeping costs down.

Robin Johnson

We spent a week here and got a good feel for the place. The room was neat, the decor at the entire resort was neat. The food is mediocre at best and the staff that we encountered were less than friendly. The dining area and food area as well as the pool/lazy river could use a good cleaning. We utilized the bowling alley and again that was neat, definitely needs some maintenance done though and it also could use a cleaning. We encountered more unfriendly staff there. A couple things I feel should be published is that yes, while there is a lazy river, no where did I read that you have to purchase tubes to use to actually "be lazy". Also, if you forget something and require an Amazon or other delivery, you are required to pay the bell desk in order to pick up your item. We also struggled with get this resort to show up on our Universal app even though we purchased the stay through Universal.. well it's not actually a Universal resort, it's owned by Lowes Corporation and therefore does not link with anything Universal. Would we stay again? Probably, as we enjoyed the retro vibe and it was on the more affordable side but honestly, we aren't in a hurry to stay again.

María Teresa Guerrero Rojas

The hotel is amazing! The pools are beautiful, both for kids and adults. It’s very safe, peaceful, and in a great location. There are plenty of dining options. I’d give it a 20/10! My only complaint is about housekeeping. They don’t clean the room as thoroughly as they should. They only take out the trash, make the beds, and replace the towels. For housekeeping, I’d give them a 3/10.

Kristina

I have stayed at 2 other Universal Resorts that were both fantastic. I will NEVER EVER stay here again. The rooms were so disgusting! Our bed sheets had what looked like blood and a stain on one of the pillow cases. Asked for new sheets after a long day at the parks and pool around 1130pm. Had to call multiple times and when they final came after almost 2 hours I was handed sheets and no pillow cases to put on myself. I've never had a hotel not assemble the sheets for you. Also never received pillows cases until housekeeping came the next day. On another occasion we requested room service because we woke up late. They never came. Our door was broken day 1 had to call for repairs. The shower handle and faucet were falling off and the shower was so goss with hair all over the bathroom floors. The carpets hadn't been vacuumed in what looked like months. We had to wipe our feet with towels before getting into bed so we wouldn't drag all of the crap on the floor into bed. After complaining of our experience we were offered a room change but at this point we were almost done with our stay so we accepted the 150 credit. We also had a 300 dining credit as part of our package and I would call daily for the balances and was never advised until our last day that the balance they were giving me was only calculated from the prior day. So we went over the balance of course 😒. Most of the staff were rude and miserable. The food is worse than school lunches. The only good things about this hotel was the Starbucks and the pools were nice along with the plants. Also could never enjoy the hot tubs as they were jam packed every night. I wish I didn't waste my money here.