Conrad Bangkok

Tony K

⭐️⭐️⭐️⭐️⭐️ We are truly grateful and happy to have stayed at this hotel. From the moment we arrived by taxi, through check-in, and during our entire stay, everything was absolutely excellent. The staff were professional, friendly, and always smiling. The service was top-class, and the cleanliness throughout the whole hotel was superb. You can really feel that they care about their guests and take pride in what they do. I am the type of person who reads every review carefully before booking, and this review is written with complete honesty. If you are traveling to Bangkok, I highly recommend booking this hotel, you will not be disappointed. We stayed in room 1819, and our experience was nothing short of amazing. Thank you for a wonderful stay!

Yousef A. Almubarak

Great facilities and services. Warm greetings and smooth check in. The room has nice tough and nice views equipped with everything. The staff are really great everywhere. The gym is spacious and has so many machines. The sauna and steam room are great. The swimming pools are nice. The breakfast has wide variety and good service overall. ( halal food ) The executive lounge has nice selections throughout the day. It was a nice touch they actually brought the food to our room during the cocktail hour since it’s not permitted to have the kids The location is great and connected to small mall having all the essentials.

Lee

🇫🇷🇪🇪 4-night stay in a Superior Room on one of the highest floors of the hotel. We were really excited to stay at this hotel and arrived with high expectations. Unfortunately, the check-in experience was disappointing. The front desk man was not welcoming at all and practically ignored us when we tried to check in. He was rude and unpleasant, so we eventually approached another colleague who was much kinder. We were offered welcome drinks but they felt like they had been sitting there for hours which gave a strange first impression. Once in the room, things improved significantly. The room is spacious, very comfortable and truly feels like home. The view is beautiful and the bed is great, although we only had two large pillows and didn’t notice the different pillow options the hotel claims to offer. Lighting controls were not very intuitive and we experienced a power cut followed by the AC breaking down. A technician came quickly and fixed the issue but still not what you expect from a 5-star hotel. We ordered room service for dinner one evening and the food was actually good. It was nice to enjoy a quiet and relaxing evening in the room. However, we found it quite strange that used food trays were left outside guests’ rooms throughout the entire night. You can cast from your phone to the Tv and play music too and they have super cool speakers in the bathroom ! Loved it ! The hotel itself is very large and has direct access to the adjacent mall, which is extremely convenient for late-night grocery runs at 7-Eleven. The pool area is lovely and the staff there was helpful and friendly. However, the pool bar felt quite sad and uninviting. We also saw cockroaches running around the pool area at sunset, which was quite unsettling. On a more positive note, the hot jacuzzi is excellent and very relaxing after a long day. The gym is brand new and fantastic and we really enjoyed it. There is also a small sauna which was nice but the hammam had an unpleasant smell. We didn’t use the tennis or pickleball courts, as traveling with equipment is uncommon and renting gear for 600 baht per person felt unnecessary. Breakfast offered a wide variety of options and was generally good. We unfortunately saw cockroaches around the open food and immediately informed the staff who didn’t seem surprised. On our last day the breakfast room was full, so we were redirected to the Japanese restaurant. It was much quieter which was very pleasant but with fewer food options. Drinks were ordered from staff which took a long time and often didn’t match what we had requested, making the experience less enjoyable. Overall, the stay was pleasant but it didn’t meet our expectations for a 5-star hotel. With so many better options available in Bangkok, we wouldn’t choose to come back.

Finn Phua

Khun Gift, executive lounge manager, is sooo lovely. She remembers me from my previous stays and always so cheerful and bubbly in her interactions with all guests. She is also fluent in Chinese and English. She made my stay a lot better and more enjoyable. Well-equipped gym, big pool, sauna and steam room. The BEST part of the facilities is the heated outdoor jacuzzi. Pressure is strong and it is really warm. I love it so much.

Benjamin

Considering the consistently kind and attentive service throughout our stay, I hesitate to rate this hotel lower. The breakfast deserves special mention for its excellent variety, including extensive dietary options, and the gym is very well equipped with modern new machines. That said, a few aspects felt below the standard one would expect from a Conrad property. The building itself is rather old, which in many ways adds to its exclusive and professional atmosphere. Unfortunately, some of the bathroom fittings felt outdated and not in line with today’s luxury standards. At breakfast check-in, although we understand the hotel was very busy, the interaction felt somewhat impersonal and rushed. As a Hilton Diamond member, I would have expected a warmer and more attentive welcome. The Executive Lounge is spacious and pleasant overall. However, the evening food selection was slightly disappointing — items such as nachos felt out of place in a lounge of this category. A broader selection of lighter and healthier options would be a welcome improvement. Once again, I would like to emphasize that the service was generally excellent, especially during check-in. In particular, I would like to commend Mr. Boss, who was exceptionally professional, proactive, and genuinely kind. His attitude truly made a difference and represents the high standard of hospitality one hopes to find at a Conrad hotel. I share these comments in the hope that they may help further enhance an otherwise very enjoyable stay. We ultimately chose to cancel our most recent reservation and stay instead at the Hilton resort near Bangkok Airport, as we were looking for a quieter environment. This was a personal preference rather than a reflection of the hotel’s quality. Thank you for the kind service.