DoubleTree by Hilton Hotel at the Entrance to Universal Orlando

Marilyn Frias

Nice big beds , great location right next to universal and multiple restaurants amazing that the pool close late and they have access to food even at night. Although it was nice I would have like a cleaner bathroom and the shower was really low pressure water even the carpet didn’t feel clean but everything else was great be advised though the walls are then you can hear next door neighbors. Also wish they had access to refill water bottles because the water bottles are expensive here.

Aaron Arizmendi

Location is great (specifically for universal but not the city itself). It’s not really at the entrance to the park. They offer a free shuttle service that takes you to the actual entrance of the theme parks. It’s reasonably close, but walking there for 20 minutes in oppressive weather is counterproductive as you’ll be walking a lot at the parks. Service is basic. They provide two small bottles of water on arrival — but not daily with housekeeping. I’ve never seen this before, most places provide daily water in the room, especially if it’s crazy hot outside. Definitely very low-tier hotel experience in this regard. Room had no trash bin in the restroom, and the toilet spins the water for a long time before actually flushing. Seems wasteful. Service was ok overall. I asked for a 1 hour extension, so I could check out at 12 p.m., and they granted it — but housekeeping was knocking on my door at 11. I don’t know why they don’t communicate these things. I had two double beds in my room, and one one the beds made me itchy so I moved to the other one, and it was fine. Hope there wasn’t anything sinister lurking in those sheets. Given the volume of visitors, the place feels worn and dated, and there’s a lot they could improve for customers, but given the large number of tourists, they seem to cater to a demographic and provide a basic basic and forgettable experience.

shivonne deangelo

My overall experience was ok. I checked into the my room at 2am. The room smelled moldy. The next morning when I got up I noticed that there was mold in the bathroom by the exhaust vent. Guest services was able to get me a new room. (No smell/ no mold) The toilets drain very slowly upon flushing. The Hotel only had 1 elevator working which was a huge inconvenience. When I switched rooms, the room key didn’t work so I had to return to guest services. The property does have parking but you have to use your room key to get in AND out. Getting out was an issue especially since the parking attendant wasn’t available to buzz you out. Also my new room key didn’t work at the parking gate so I had to return to guest services for my parking services to be added to my new room. The parking lot capacity doesn’t have enough spaces to accommodate all the cars that pay to park there so I found myself driving in circles in search for a parking spot. Hilton do better!

Katrina

This location has always been our go to when we're traveling to Orlando. This has been such an amazing stay here on our honeymoon. The hospitality and customer service is outstanding. On each stay, the room was very clean and the bed was comfortable and a pleasure to sleep in. We always come here at least twice a year.

zackariah mulkey

Almost everything sucked, the room was falling apart, very loud. Did not live up to the Hilton name. The blanket was very dirty. They only good thing was the pool and hot tub, until they was gay with the rules. ( They shut it down if lightning is in a 10 mile radius. ) I've stayed in way better hotels for cheaper with free breakfast and free parking. Housekeeping did not House keep. Had to ask many times for things. Elevators took forever to come to the floor and was not up to code same with the windows in the rooms, ( if a little kid pushed a little on the windows then they would probably break and fall. ) They charge you for almost everything even the little things. It's not worth what you pay, you can go right around the corner and stay at a lot of better hotels for way cheaper. Don't waste your money thinking it would be easier to stay at the Hilton DoubleTree hotel because you're going to Universal, save your money to buy more things at the park then stay at the hotel.