Grand Oasis Palm

Michael Reeks

I was concerned after booking when reading recent reviews, had no bad experience at all. Stayed from Feb 19-26, 2026 and had a wonderful stay. Room was cleaned regularly, food was great, buffets had plenty to offer(getting in quick is all about timing) I suggest going shortly after opening between 6-7pm for supper. Property was cleaned every morning, beach raked of seaweed and debris. We had a standard room with 2 fairly comfy double beds. Beach was busy with families but expected. Some shared amenities with The Sen's Wich was fantastic. Nightly free shows in the Grand Ballroom which were fantastic and free. You have to go in the Pirate Ship, the show and view of the Turquoise water is great, sea turtles, fish, and more. I would book again and recommend. Only suggestions are to try and book a spot early in Oasis App for a la cart restauranta and bring your own travel cup for drinks, they're always running out of drink cups for alcohol. Bring plenty of American dollar bills for tips, some hard working and fantastic staff.

Gia Kaur

I stayed at this hotel in Feb 2026 as all inclusive. It was a pre birthday celebration and I’m so glad I did not stay here on my birthday. The hotel is meant to be 4 star other than the facilities and location there isn’t anything 4 star about this. The rooms were comfortable and had most of the basic amenities (no kettle!). The hotel has a great choice of pools and the location is excellent - right by the beach. It is a family orientated hotel so not suitable for couples or adults only. The service is extremely poor, and I wouldn’t recommend this hotel for vegetarians. - expect to wait over 30-40 mins to be seated for dinner unless you get there at opening time - requesting hot water at breakfast took an extra 20 mins after asking 3 different waiters - the staff do not speak English so Google Translate will be very useful - we asked for vegetarian food on day one and didn’t receive a vegetarian meal until day 4 (our last day) we asked every evening for a vegetarian option and didn’t receive anything, there are some choices such as salad and rice for vegetarians but not a main dish or meal - on one of the days when requesting vegetarian options the chef was very rude - the all inclusive doesn’t include all restaurants around the hotel (there are different levels of all inclusive we were on the mid range which included certain restaurants only) - my friend requested a special birthday package pre-arrival via email and no one got back to her, then asked again on arrival and they mentioned they can arrange a package and no action had been taken for this which meant no pre-birthday celebration - the shower and toilet in the room is extremely small and I’m a petite person. Overall the hotel has some good things about it but what’s most important for me when on holiday is the service and this is where the hotel falls short. Would not recommend for vegetarians as an all inclusive package.

Erin Schellenberg

Very slow check in experience. Took over an hour in check in line, with only 5-6 groups ahead of us. Vents in the lobby were dripping condensation on floor making it very slippery. Safe in my room was broken. Took 3 times of adcising at front desk before someone came. Multiple lights in bathroom/shower were burned out, and no exhaust fan in bathroom. Long wait for elevator, only two slow/small elevators. There was a raccoon above us in the rafters in the restaurant, and the servers didn't seem too bothered by it. Several power outages during our stay making wifi not work. Food: Sooooo many lines. We were never able to get a reservation at any of the non-buffet places, and any time we wanted to eat it was about 15-30 minute wait in line for one of the two buffets. Almost never any place to sit by the pool, majority of people take the loungers out to the beach. We often just had to put our things directly on the ground. Most days people were still cleaning the pools even when they were supposed to be open. So loud in the evenings. We were on 4th floor, facing the pool area where there is a stage, and it sounded like the bands/performers were directly in our room every night. Mini fridge supply was never replenished during 7 day stay. The map in the app doesn't show where everything is on the property (only restaurants/bars I believe). So when looking for entertainment spots it wasn't clear where we would find them. There was a Disney-tribute show one night that was fantastic for kids. I also heard the Michael Jackson performance was well done. Despite having thermostat set lower, Our room never got below 23.5 degrees celsius. Staff were all very friendly.

Petra

My husband and I stayed at this resort for 7 days. The staff work very hard to ensure everything runs smoothly here! The food is good and the beach is beautiful (if a little busy). The Bartender at th Cantina bar, Hernon, was EXCELLENT and went above and beyond to make sure his customers were happy. The Cantina bar is definitely the place to be! Great experience overall.

Charlyse Anthony - Bankhead

I rarely leave negative reviews, but families deserve an honest account before booking here. We stayed at Grand Oasis Palm in February 2026 expecting a family-friendly all-inclusive resort experience. Unfortunately, our stay involved multiple safety and cleanliness issues. The most serious incident occurred at 4:30 AM when a large wall-mounted decorative panel fell from above our beds while my family was sleeping. It struck both me and my 8-year-old son, leaving him with a facial injury and triggering a severe migraine for me that required medical evaluation. No guest should ever experience a mounted object falling onto them during sleep. Beyond that incident, the overall condition of the property was disappointing: • We observed bugs behind wall décor and a roach in the room. • The bathroom lacked a shower curtain or full door, causing constant flooding; my 5-year-old slipped due to water on the floor. • The spa area appeared run down and poorly maintained. • After using the jacuzzi, I developed a widespread rash and persistent itching, raising serious sanitation concerns. Dining logistics were also difficult, with limited availability unless competing for reservations or relying on buffet options. Some individual staff members were kind, but the resort overall did not feel clean, safe, or aligned with what was advertised. I hope management takes these issues seriously because families should not have to worry about safety hazards or sanitation while on vacation.