Grand Oasis Palm

Michael Reeks

I was concerned after booking when reading recent reviews, had no bad experience at all. Stayed from Feb 19-26, 2026 and had a wonderful stay. Room was cleaned regularly, food was great, buffets had plenty to offer(getting in quick is all about timing) I suggest going shortly after opening between 6-7pm for supper. Property was cleaned every morning, beach raked of seaweed and debris. We had a standard room with 2 fairly comfy double beds. Beach was busy with families but expected. Some shared amenities with The Sen's Wich was fantastic. Nightly free shows in the Grand Ballroom which were fantastic and free. You have to go in the Pirate Ship, the show and view of the Turquoise water is great, sea turtles, fish, and more. I would book again and recommend. Only suggestions are to try and book a spot early in Oasis App for a la cart restauranta and bring your own travel cup for drinks, they're always running out of drink cups for alcohol. Bring plenty of American dollar bills for tips, some hard working and fantastic staff.

Gia Kaur

I stayed at this hotel in Feb 2026 as all inclusive. It was a pre birthday celebration and I’m so glad I did not stay here on my birthday. The hotel is meant to be 4 star other than the facilities and location there isn’t anything 4 star about this. The rooms were comfortable and had most of the basic amenities (no kettle!). The hotel has a great choice of pools and the location is excellent - right by the beach. It is a family orientated hotel so not suitable for couples or adults only. The service is extremely poor, and I wouldn’t recommend this hotel for vegetarians. - expect to wait over 30-40 mins to be seated for dinner unless you get there at opening time - requesting hot water at breakfast took an extra 20 mins after asking 3 different waiters - the staff do not speak English so Google Translate will be very useful - we asked for vegetarian food on day one and didn’t receive a vegetarian meal until day 4 (our last day) we asked every evening for a vegetarian option and didn’t receive anything, there are some choices such as salad and rice for vegetarians but not a main dish or meal - on one of the days when requesting vegetarian options the chef was very rude - the all inclusive doesn’t include all restaurants around the hotel (there are different levels of all inclusive we were on the mid range which included certain restaurants only) - my friend requested a special birthday package pre-arrival via email and no one got back to her, then asked again on arrival and they mentioned they can arrange a package and no action had been taken for this which meant no pre-birthday celebration - the shower and toilet in the room is extremely small and I’m a petite person. Overall the hotel has some good things about it but what’s most important for me when on holiday is the service and this is where the hotel falls short. Would not recommend for vegetarians as an all inclusive package.

Юлия Дорошенко

The positive parts: the beach was beautiful, there were kids’ areas, the rooms were more or less comfortable, and the evening shows were really nice — that was probably the best part of our stay. However, this is supposed to be a 4-star hotel, but with this level of service it honestly feels more like 2 stars. The food was very repetitive every day and often cold. In the mornings, no one made coffee or tea for you — you had to stand in long lines yourself. We were never able to visit the restaurants that required reservations because their online booking system didn’t work properly. It always showed available times, but it was impossible to actually book anything. The weather wasn’t great, so most people stayed inside eating, which caused huge lines — about 30 minutes just to enter a restaurant. When you finally got in, sometimes the tables weren’t ready, and other times staff simply ignored you when you needed something. The waiters were clearly overwhelmed — there were far too few of them for the number of guests. During the last days of our stay, my child got sick, and I urgently needed water for drinking and making tea. Water was not delivered to our room. At the coffee station, the staff looked very unhappy because there were long lines there too. My husband waited 30 minutes just to get tea, and they told him there was no water. At that point I was extremely upset — he had to go to a store to buy water because the hotel couldn’t provide it. My recommendation to this hotel: either hire more staff so your guests feel comfortable and leave good reviews, or stop overbooking the hotel. Even outside, there was nowhere to sit.

Xua Moua

Grand Oasis Palm Resort was, unfortunately, one of the worst resorts we’ve ever stayed at. We’ve been to Mexico a handful of times and never had any issues, but this one left all us a bitter taste in our mouth. We were done with this vacation after acouple nights in. And all so happy to be back home in the cold. From the moment we arrived at around midnight everything went downhill. The first receptionist told my mother that her room wasn’t ready yet, but that it would be in the same building as us, just on a different floor. We were all given blue bracelets, and then she told my mom to go to a different lobby to check in. This made absolutely no sense especially at midnight, when rooms should already be cleaned and prepared, and when the rest of us had just been checked in without issue. When we went to the other lobby, the receptionist there was completely confused as to why my mother had been sent over. After checking the system, they told us that her room had actually been ready the entire time, and that the first receptionist had simply given her the wrong color bracelet. At that point, we asked the second receptionist to double-check our information as well thankfully we did. It turns out the first receptionist had given us a room number that doesn’t even exist. We came as a group of 11, and getting restaurant reservations was impossible. Reservations had to be made through an app, and every single day, all of us tried booking the moment they opened only to be rejected every time. Reservations were supposedly available 24–48 hours in advance at 8:00 a.m., and we literally watched the clock go from 7:59 to 8:00 just to get denied again. Extremely disappointing and frustrating. The buffet food was the exact same every day, and the pictures are completely deceiving. There were long lineups everywhere, even when there were empty tables. To top it off, during our entire 7-day stay, we were never served once. Oh, and to top it all off, the water in our rooms smelled like death. Absolutely unacceptable.

Tyrone

This has been my 5th time in mexico and of all the times I've visited this beautiful country, this was by far the worst resort I've been to by far. I feel as though they are drastically understaffed and mismanaged, resulting in extremely poor service for guests. During my week long stay, it quickly became very clear that there is an absurd wait time for everything. When at the beach, they only had one server distributing drinks, easily creating 30+ minutes wait times to acquire drinks. There was also a lack of foldable chairs for the guests and the shore is not swept. Back to wait times, it is drastically worse when attending the buffets. Wait times easily exceed an hour. When you are finally seated, more often than not, you are not provided any form of service. The dumbest thing my group and I noticed is that despite the numerous amounts of people that wait in line, a good quarter of the tables would remain vacant. These tables were not for special reservations or anything along those lines, so when people were waiting in line, these seats could easily be filled. On the topic of restaurants, attempting to book reservations is next to impossible. You are required to use their app to book reservations, which opens at 8am. At exactly 8am, my group and I were unable to book reservations. Youre able to book a reservation two days in advanced, but numerous guests at the resort, as well as the group I traveled with were unable to make reservations for the most part. This would result in limited options as far as where you can eat. If you are staying at the grand oasis palm, you have an option of two a la carte restaurants to choose from, IF youre able to reserve it. There are several a la cartes to choose from if youre staying at the grand oasis palm, BUT you have to pay for it. If you are staying at the Sens, you have more variety, but it is still a challenge to make a reservation. There are so many other resorts to choose from. This is not the place to go unless youre a fan of poor service and long wait times