Hard Rock Hotel at Universal Orlando

Tanner D

Location Location Location— We stay almost every year at Portofino bay which finally now after some construction is much better and you can actually get a view vs a blacked out window and view of scaffolding. This year though we chose to mix it up and do the Hard Rock simply for its proximity to the park. Now Portofino and Hard Rock are really two massively different experiences. Portofino is transporting and makes you feel like your in Italy or a theme park version at least.. while Hard Rock feels like a fairly standard large hotel/ resort. The rooms were ok, we stayed in a club room which gives you access to food snacks and free drinks..it was very underwhelming. The club room is very small and the options incredibly limited. I wouldnt pay the pretty big upcharge for club level for just these amenities again. The hotel room was fine, dated feeling tub shower, but all the standard things you may need in the room. House keeping was excellent and very accommodating. The Pool was the star of the show in my eyes, my kids loved the pool and water slide and what a fantastic place to decompress after a day at the parks. Overall its a very good hotel, 5 min walk to Studios, 10 to Islands of Adventure, excellent pool, easy to navigate hotel, good food on property. I would happily stay here again.

Kayla Brown

We stayed 4 nights this past week and we loved the hotel. The rooms were clean and comfortable, and more spacious than we expected (deluxe 2 queen/comes with pull out couch). The pool area is AMAZING. We spent all our free time outside the parks in the pool. The bar at the pool makes great food as well. Everything was convenient and well maintained. No complaints at all.

Jamie Kouba

Everything about this hotel met our needs. Clean, great beds, great service, excellent service. Unfortunately our stay ended on a sour note. Due to a cancelled flight, my son and his wife needed to stay in our room the first night of our visit. Trying to be honest, we let them know at the front desk. They issued them keys and said there would be a $55/person fee for their one night stay. No problem; they turned in their keys the next morning and never entered a park. Upon checkout, there was $110/day charge for the entirety of the stay. When I went to the front desk to clarify, I was told that the charge was for the express passes associated with the stay. This was NOT explained when we got the two extra “keys” for my son and his wife. I presented proof that the two had departed that next morning without entering a park. I went through three levels of management trying to work this out and was met with a hard no each time. I will be opening a credit card dispute for the $330 that was charged without my consent.

Malissa Stritikus

Place is great, more of an adult vibe. Families with kids staying there were not distracting at all. The room I had was very nice, but I truthfully expected it to be nicer. The room was like any typical Hilton Garden Inn in terms of "nice". The bed was comfortable which is a plus. Enjoyed having the option to use the water taxi or walk into CityWalk. I held a team meeting at the property and the arrangements for my business meetings were top notch with catering that actually had food that not just looked good but tasted good, also an impeccable service team always present for anything we needed.

JDZ HR

Our family enjoyed our stay at this property. AJ was so kind and helpful in getting us checked in and made sure that our son’s birthday celebration was memorable. His customer service is what every employee should strive to achieve. We were assigned room 7010 which is by an exit and the view is a rooftop and a lil bit of the Universal Studios theme park. AJ did tell me that he wishes he could select the room for the guests but that the system does not allow them to do that. If I had a choice that room is not in a great viewing area and not an ideal location on their property and you have to walk a long way to get to the lounge and elevators. Also to get some ice for your drinks was extremely far away. They only have 1 ice machine on the 7th floor. The property is conveniently located right beside Universal Studios so it was nice to just walk over to the theme park when we went. It took us less than 10 minutes. The club lounge area was always stocked and clean for the guests. The bartender on this floor was very kind and friendly. The different musicians displays throughout the property was cool to see!