Hyatt Ziva Jardín Tropical Tenerife

saskia yendell

The most beautiful hotel! I’ve been coming here most years since I was about 8 years old, and I honestly couldn’t recommend it enough. ❤️ It’s in such a great location, and the sunsets are absolutely amazing. Everything about this place is lovely, from the hotel itself to the atmosphere and, of course, the amazing staff. Everyone is always so friendly and welcoming, and nothing ever feels like too much trouble. The rooms are always kept beautifully clean and well looked after. I genuinely couldn’t fault this hotel and always look forward to coming back. It feels like a home away from home, and I wouldn’t want to stay anywhere else! ✨

Greg

Our first holiday as a family of 3, we booked the Preferred Club Suite on a Half Board basis. Upon arrival, we were very impressed by the building - a real gem amongst its competitors in the area. Due to arriving later in the evening, we missed the evening meal/sitting, however the staff had arranged a cold platter in our room - very much appreciated after a long day of travel. We thoroughly enjoyed our stay. The hotel is immaculate and the staff are very friendly. I wouldn’t recommend the Babbo American Grill based on our experience, the quality of the entrecôte steak (included in the HB menu) was poor. The rest of the facilities are first class. On the last day, I was able to extend our checkout for €10/hr. Very helpful with an evening flight home and a 7-month old baby. I’m sure that one day we will return!

Nina Hamidian

We had a wonderful holiday at Hyatt Ziva Jardín Tropical Tenerife and really enjoyed our stay. The staff were absolutely amazing, always friendly, helpful, and welcoming, and they made us feel very comfortable throughout our stay. The hotel has a beautiful tropical atmosphere with lovely gardens, palm trees, relaxing outdoor areas, and a very calm holiday vibe. The pool area is especially nice, and the whole hotel feels spacious and well maintained. We also really liked the location. It’s very close to the coast and within easy walking distance of the beach, which made it perfect for seaside walks and enjoying the ocean views. Overall, we had a fantastic holiday here. Beautiful surroundings, a great location, and most importantly, wonderful staff. We would definitely be happy to come back.

Hayley Sullivan

We stayed in a Preferred Club Ocean view room with two children, 4 and 8, for a week on the luxury all-inclusive package. This suite is great so you can have two separate rooms. Overall food and drink quality was excellent in all restaurants and bars. Service and staff also very good overall. Felt we could have been given more information at check-in, but we figured things out. I think room service options could be much clearer for the package we were on too. Also, as a family with two young children we wanted to enjoy a bottle of wine on our balcony together once the children were asleep as we can't stay out late with them, but you can only order by the glass which didn't really work, and you have already poured out white wine warming up instead of enjoying it staying cool in a bottle. Felt a bit restrictive on such an otherwise luxury package. We were also confused about the mini bar as we thought maybe the beer was only on arrival and then charged as per the app stated, but then later in the week they seem to restock it more and realised it was probably included. Anyway, only small things really! The pool was a little cold after the villa pool we had just come from, but really lovely, and the whole hotel is beautifully designed and a really tropical feel throughout. I think they are making it less of a hotel for families with young children then previous, but it would have been nice to have a couple of child friendly activities fornthem, other then just the little kids club which they weren't keen on. We had booked thinking there was a kids disco etc but this turned out to be old information online, maybe from before it changed over to a Hyatt. I would however definitely recommend and stay again! It is excellent and the best hotel we have stayed at so far on the island.

Hollie Williams

We stayed at this hotel a year ago and absolutely loved our experience, so we were really looking forward to returning this year. We had such a beautiful room on our first stay — room 619 — and when booking many months in advance, we requested the same room. We completely understand that room requests cannot always be guaranteed, and we appreciate that the hotel does their best to accommodate them. Unfortunately, this stay was a very different experience, and we left feeling really disappointed. We were celebrating our anniversary, so we were especially excited about returning. We were given a room on a lower floor with a similar view, which initially we were perfectly happy with. However, we were disappointed to find that the room had twin beds rather than a double. The beds were also extremely uncomfortable to push together, and we actually found that we would fall into the gap between them, meaning we couldn’t even comfortably cuddle or sleep together. This was particularly disappointing when celebrating a special occasion. We also had ongoing problems with the air conditioning. The hotel very kindly sent an engineer to our room straight away, and we followed all of the advice we were given, but unfortunately the lowest temperature we could ever get the room down to was around 25°C. It was incredibly hot and uncomfortable, especially at night. We remembered our room from the previous year being around 17°C or even lower, so the difference was very noticeable. Another issue we experienced was ants in the room. We found lots of tiny ants on the desk, inside the wardrobe and around the bathroom sink. We are very clean people, so having them appearing in different areas of the room was understandably quite unpleasant and frustrating. There were also some disappointments at breakfast. The juices were extremely sour and not very enjoyable, while some of the other breakfast items appeared to be very watery and runny, with water actually separating around the edges. On a positive note, the rest of the hotel was clean and the staff were friendly and pleasant throughout our stay. We also appreciated the quick response when we reported the air conditioning problem. What makes this review particularly sad for us is that we genuinely loved this hotel last year. We returned because we had such a wonderful experience the first time, and unfortunately this stay just didn’t live up to those memories. Perhaps we were simply unlucky with our particular room and our experience this time, but sadly, after this stay, we wouldn’t return. It’s a real shame because we had been so excited to come back.