Meliá Caribe Beach Resort

Gereon Wiese

Do yourself a favor and pick another hotel for your vacation in this otherwise beautiful part of the world. - Cleanliness in the pool areas is questionable. Tiles in the pool are broken, moldy patches are everywhere. The pools are also not frequently cleaned. - Food: both the main restaurants for Level and regular guests as well as the “speciality restaurants” serve food that is borderline inedible. Almost nothing has flavor. We are not expecting a lot from an all-inclusive resort, but this is way worse than we would have expected. - Reservation system: to even be allowed access into the speciality restaurants (that are advertised on the website as part of the experience here), you need to get into a long line of frustrated guests to make reservations. Your reservation is NOT guaranteed. Some people never manage to get access to these speciality restaurants. We did, but the process of obtaining the reservations was lengthy (standing in line and being told that you can only make reservations for the coming three days, not your entire stay). If you do get access to the speciality restaurants, the food is very bad - like at the main buffet restaurants. - Sales seminars: guests are being aggressively approached by staff who are looking to bring you to a sales seminar for their loyalty buy-in program. We eventually said yes, it was a very uncomfortable and unnecessary experience when all one wants to do here is relax. - Some rooms (like ours) are a 15 minute walk from the beach even though they are part of the more exclusive Level package. Most of the time you see a shuttle (that are being operated quite frequently), it will not stop for you even though there are empty seats. There is a language barrier but the drivers are also not really trying to explain why they won’t let you on. Overall, a very disappointing experience and we will not be back. Staff is friendly though and the grounds look beautiful. The cocktails are tasty and the swim-up bars are wonderful (including the staff).

rylie olson

Everything was so beautiful and fun. I had the best time here. I don't have time meeting some of the best friends, especially the people who work here. Julio from the lobby bar. Hery, Ninja, Gerard from activities made sure we were taken care of and had so much for us to do. You can tell everyone here really cares about the guests. Luis and Allerie from the pool bar, everyone here gave us an unforgettable vacation and I feel so sad to leave the people especially. I love Melía Caribe Beach Resort

Théo Larger

We stayed at this hotel with high expectations, but unfortunately our experience was very mixed. Positive points: • The hotel is very beautiful and well maintained. • The rooms are always very clean; the housekeeping staff does an excellent job. • The buffet is quite good and offers a nice variety. • A special thank you to Mackendy at the spa, who was very friendly and accommodating. Negative points: Unfortunately, several aspects were absolutely not up to the standard of a 5-star hotel. • The table service was really poor: we had to ask up to three times just to get cutlery or even water. • We felt like you had to be a regular family guest or give tips in order to receive proper service. • In our room, the air conditioning was leaking and the door was squeaking loudly. We reported these issues, but nothing was done. • At the pool and on the beach, you have to arrive at 7 a.m. to get a sunbed, as guests leave their towels all day to reserve them. On top of that, we were approached on the beach and asked to pay for a bed that is supposed to be included in the hotel amenities. • Staff constantly ask guests to leave reviews, which probably explains why the hotel has such a high rating on Google. Conclusion: The hotel is objectively very expensive for the level of service and amenities provided. Despite the beautiful setting, the service quality and overall organization are clearly not worthy of a 5-star hotel. We will not return and would not recommend it.

Jessica Gagnon

We had a wonderful experience at Riviera. The food was delicious, beautifully presented, and full of flavor. The portions were generous and the overall atmosphere was relaxing and enjoyable. A special thank you to Yohana, who is radiant with joy and provides outstanding service. She is warm, attentive, and truly makes guests feel welcome. Her positive energy really elevated our experience. We highly recommend Riviera and will definitely be coming back!

Naomi Bula

Overall, a wonderful choice. The rooms are pleasant and the location and atmosphere are fun but tranquil. We did have a poor experience with our first night; we required a third bed which was not in our room when we arrived, and had not yet been set up when we returned from dinner. We needed to ask several times and wait until after we were ready to call it a night before we got our extra bed, and didn’t get any kind of apology. However, the beach is gorgeous, the food delicious, and the rooms comfortable. The spa is wonderful and the gym is good, though some equipment needs to be updated. Finally, the biggest highlight is definitely the staff. They are friendly and thoughtful. The activities are very fun, too, without being too loud or disruptive to the experience. We enjoyed a rum tasting that was generous and informative, and they also offer dance lessons, yoga, etc. I would stay here again!