Turyaa Kalutara

Lakshitha Nilupul

My stay was a mixed experience, but it ultimately turned out to be a pleasant one thanks to the efforts of Umasha and the overall quality of the hotel’s facilities. Upon arrival, the first impression was not as positive as expected. The welcoming staff appeared inexperienced and inconsistent in their service. While some guests were offered refreshing towels upon arrival, others, including us, were overlooked and had to request them. In addition, the rooms that had been requested were not ready on time, resulting in an unnecessary wait before we could check in. These issues created frustration and affected the overall arrival experience. Fortunately, Umasha stepped in and handled the situation professionally. She listened to our concerns, addressed the issues promptly, and ensured that our stay improved significantly. As a thoughtful gesture, we were offered a late checkout, which was greatly appreciated and helped make up for the initial inconveniences. Beyond the service concerns, the property itself is excellent. The food was enjoyable, the views were beautiful, and the pool area provided a relaxing and refreshing atmosphere. The hotel clearly offers a high standard of facilities and has invested heavily in creating an attractive environment for guests. However, I believe there is room for improvement when it comes to customer service and staff training. Aitken Spence has invested substantially in the construction and amenities of the property, and a similar investment in developing staff service standards would elevate the guest experience considerably. Thankfully, Umasha’s professionalism made a significant difference; without her intervention, the overall experience would have been much less satisfactory.

Pahasaranie Neelawala

We recently stayed at Turyaa Kalutara on a full board basis, and overall it was a very good experience.The rooms were spacious and comfortable, which made our stay relaxing. When it comes to the food, there weren’t many choices available at times. However, the dishes that were provided were fresh and tasty, which we really appreciated. The staff were friendly, welcoming, and always ready to help, which made our stay even more enjoyable. We truly enjoyed our time here and would definitely recommend this hotel to anyone looking for a pleasant and hassle-free getaway.🥰

Iroshani Rathnalanka

We had a wonderful one-night full board stay at Turyaa Kalutara. The staff were extremely friendly and supportive, always welcoming us with genuine smiles. A special mention to the chef, Jayaneka for the delicious breakfast, lunch, and dinner buffet—every meal was truly enjoyable. Mr Thilina, F&B Manager also a humble person who personally check and care about us. The beach view, greenery, courts, and pool created a very relaxing and comfortable atmosphere. The rooms were spacious and clean, making our stay even more special. We were also pleasantly surprised by the beautiful bed decoration with natural flowers and leaves—it was such a thoughtful touch. Overall, a memorable and delightful experience!

wasantha Bandara

Wonderful experience at Turyaa Hotel! We had an amazing time, and a big part of that was thanks to Hiruni from the reservations team. She was incredibly attentive, polite, and went above and beyond to ensure we were well looked after. Exceptional hospitality—we will definitely return!

Kavindi Habaragamuwa

I had a wonderful stay at Hotel Turyaa and would highly recommend it to anyone looking for a relaxing getaway. From the moment I arrived, the hospitality was exceptional. A special mention goes to Shakila from the front desk, whose warm and welcoming nature truly made a difference. She was incredibly friendly, attentive, and ensured that our check-in experience was smooth and pleasant. Her genuine care for guests really stands out. The rooms were clean, comfortable, and offered a beautiful sea view, which made the stay even more enjoyable. We also really appreciated the hotel staff accommodating our request to upgrade from twin beds to one large bed without any hassle—such thoughtful service adds so much value to the experience. Overall, a fantastic stay with excellent service, and I look forward to visiting again.