Universal Terra Luna Resort

Rachel Gonzales

Nina at the front desk was able to have our room ready before check-in time. She customized our anniversary buttons to say 11 years together. She was kind, informative and truly has a passion for the role. Thank you, Nina for setting the tone of our stay. Everything else was great. Resort was clean, pool was great and drinks at the bar were strong. Michelle at Guest Services granted us a late check-out extension which allowed us to leave the room comfortably. Staying here was one of our best experiences at Universal Resort living here for the past seven years. We will only stay at this resort for as long as our annual passes gives us the discount!

Maria Flores Ramirez

The personal check-in was really helpful, and they always made sure we were comfortable. We loved the food and beverages; there were enough options for us to try something different every day, and everything was delicious. My daughter especially loved the chocolate pancakes for breakfast. We enjoyed relaxing by the pool and in the hot tub after long days at the parks. My kids loved the roomit was clean , and the beds were comfortable. Overall, we truly enjoyed our stay at Terra Luna.

Hermes Javier Marrero Gonzalez

This is a very nice hotel, the receptionists were always a delight, all of them. Would love a restaurant inside of the building but the area has plenty of restaurants nearby. The room was perfect, very clean and comfortable. I normally don't rest well at hotels but it wasn't the case this time. The pool is clean and big but I would love a deeper part in it. The shuttle to the Volcano bay was great, clean, fast and on time. I totally recommend this hotel to anyone. The outside of the building was something completely out of the ordinary.

Shikha Sinha

We spent 4 days, 3 nights at the hotel. It is such a pretty multi colored tiles hotel. It is inviting to the eyes and a breakaway from the monotony of hotels. It is a budget hotel, but exceeds expectations. The lobby is spacious and nice. The staff are warm and welcoming. They have a marketplace, a bar area and a merchandise place in the lobby. There is a vacation planning desk and a luggage desk in the lobby as well. The rooms are clean and themed on space. However, housekeeping happens every alternate day. The rooms have a mini fridge, a smart TV, hair dryer and standard beds. They provide shampoo conditioner, face soaps, but no shower gel and moisturizer- make sure you carry your own. The pool is nice too. The luggage service area also helps charge your electric scooters overnight, other than storing your luggage. Staff are polite and welcoming. They are knowledgeable too if you need help with planning your days at the theme park.

Josette, obviously.

The hotel has very nice and friendly desk staff. We checked in without any issues and left our luggage in the room before heading out to a park. We didn’t realize there was a cleanliness issue until the late evening when we returned from the park. There were crumbs on the carpet and on the built in sofa. The floor had a sticky pink substance that I stepped on barefoot by accident. The beds and bathroom were clean, and we were checking out in the morning, so we stayed. I did really enjoy the shampoo and conditioner… smelled like Halloween. We did notice that the elevators get very busy in the morning, so plan accordingly… especially if you’re trying to get to the buses to take advantage of early park admission. There are Blink EV chargers in the parking lot, and it was extremely convenient to walk out to a fully charged vehicle. Make sure you have the adapter and locking attachment if you have a Tesla. I would definitely stay here again, but I would do a room check when first arriving.