Holiday Inn Club Vacations at Orange Lake Resort

Lacy Smith

We recently stayed in a 2bd/2ba villa here and I cannot speak highly enough about it. I will say, from the outside look, I thought it was going to be dated, but it was not. Beds were comfy. I loved having a full kitchen and full sized washer/dryer. I loved being able to do my laundry before I went home. We didn't get to use much of the resort as we were there for Disney, but I've heard great things about the pool area and we can't wait to return. Loved being close to so many eating establishments and we had the convenience of a walgreens just across one of the entrances. Felt very safe and was quiet, with the exception of hearing something on our first night and then realized it was Disney's fireworks. We couldn't see them, but they were done and we were off to sleep just after.

JD W.

It’s a nice property and has some great amenities, but it was eclipsed by our dreadful check-in experience. We were caught in traffic for three hours, while our ill/elderly in-laws arrived on time They were both registered on the reservation and attempted to check in, but were refused entry. The only advice given at the front desk was for our in-laws to remain in the car and wait 3 hours after their lengthy journey until I personally arrived. I contacted the resort and tried to provide my payment details over the phone, but they declined to accept them. I requested a secure payment link or a credit card authorization form, and they informed me that such options were not available. I contacted the corporate IHG office, which confirmed that there was no problem with processing the payment remotely and permitting my in-laws access to the unit. I am aware of this because I have successfully done it multiple times. We were then redirected back to the hotel/property to complete the transaction, where they essentially disregarded IHG's policies. Subsequently, we were connected to a member of the management team who was exceedingly rude, stated that there was nothing they could do, and then hung up on us. IHG corporate later reached out to follow up on the situation, and mentioned that they would initiate a case to investigate the issue, which, at that point, we found irrelevant. They assured us that the hotel would at least offer priority and expedited check-in upon our arrival. Unfortunately, that did not occur. We were then instructed to go to another desk to 'activate' our keys, which they were unable to do. I informed the staff member that I had no interest in tickets, timeshare tours, or similar offers. Our sole desire was to get everyone settled into the unit after hours of travel. Despite this, they persisted in pressuring us to purchase additional items, while they tried to activate our keys - which for some odd reason seemed to be a significant challenge. Once we finally navigated the arduous check-in process, we arrived at our unit. It was impeccably clean, well-stocked, and situated in a beautiful part of the property. The wifi was pretty terrible so we ended up using our phone hotspots. The lazy river, pools, and other facilities are all very clean and well-maintained. The restaurants were as expected - just OK. Unfortunately we had one waiter dump soda on one of the members of our party by accident, then a totally separate waiter drop our son’s cheeseburger on him. Anyway, overall the place is nice, but it’s not great. I have been at other properties in the Orlando area that far surpass this one.

Daniel Stiefel

We had a great stay at Holiday Inn Orange Lake Resort in Kissimmee and would happily return. The room was spotless and very spacious, with a full kitchen, dining area, washer/dryer, and a screened-in porch, which made the stay extremely comfortable. The living space was beautiful and well designed. The on-site activities are excellent. We really enjoyed the pools and lazy river. While we didn’t personally use the water slides or miniature golf, they looked really fun too. A few minor notes: the pillows and blanket could have been larger and fluffier, and there was a sharp metal edge on the shampoo rack in the shower that caused a small cut—something that would be good to address. Overall, a fantastic resort with great accommodations and amenities, especially for families or longer stays near Disney.

Amber Handy

Orange Lake Resort was a wonderful experience for our family! The two-bedroom condo was clean, spacious, and perfect for our family. The resort itself is massive, with multiple water parks, activities, and dining options. Our kids (5 and under) had an amazing time, and the hospitality team was responsive and communicative throughout our stay. We did have a required timeshare presentation which was informative but ran much longer than expected, which did impact our plans. Overall, though, the resort exceeded expectations and was very family-friendly. We would definitely consider staying here again with more time to enjoy everything it offers.

Kallandra Campbell (June)

Cons: Master suite with the king size bed had a nice bathroom which included the option of bath or shower. I had the queen size bedroom, it only had a shower. My biggest problem was that it wasn't lit properly in the shower (no light), the hair dryer affixed to the wall did not work and the shower only had a handle on the outside. The shower also had a gap between it so water got on the floor. It was difficult to navigate to find the room. Pros: Good sized room, lots of scenery even inside the room. Great that there's a variety of pools. Close to many destinations nearby. I got to even enjoy seeing some wildlife that is pictured below. If you can find the direction of the fireworks from Disney, you can also see them from the resort. Nearby many restaurants that offer several selections. I really enjoyed my first time at Cava.