Waldorf Astoria Orlando

Gunika Singh

Stayed here for a week and we couldn't stop feeling like something was missing. I expected better from a hotel of this caliber. The breakfast staff was great (shout out to Lizzy & Oscar) and so was house keeping. Everything else lacked. Our check in was horrendous. Felt like a hustle, the Concierge kept trying to up sell us. Made us feel extremely unwelcomed for booking through amex FHR. Told us that they would not honor any hilton honor benefits because "too many people come to their hotel through amex". Very unprofessional. We were about to upgrade to a larger suite and pay substantial $$$ but that comment completely turned us off and we decided not to, thank god! The lady checking us in was full of crap. Told us that our original suite was labled disney view but really wasn't because it was only the 4th floor and real disney view is 8th floor and above and she doesn't consider our balcony "disney view". We had perfect firework views from our balcony on the 4th floor, from 2 separate parks!! The food at peacock alley was gret the service was lacking. The sushi at the hilton next door was the worst I've ever had, rolls were falling apart and full of rice. The coffee was excellent at the hotel. Pool side food was decent. The cocktails were sugary and not well balanced at all, for $30+ a drink they should have mixologist not basic bartenders. There was a conference during our stay and the staff was not trained to handle the crowd at all. The facilities could not accommodate their guests at ANY restaurant! We were forced to leave the hotel in pouring rain to go to a restaurant. If hosting a conference the hotels should be equipped to manage all guests not turn them away, at least give us warning to make prior reservations. Everything was a hit or miss. We made the most of it and had a good time with the family but not sure I'd return with this type of service.

Jessica

Our family just stayed 5 nights on a Disney trip. We are seasoned WDW folks and had never stayed off property before. Our stay at the WA was absolutely lovely. The accommodations, the service, the food…all great. Our dinner at Bull & Bear was fantastic! We were so pleasantly surprised at how quickly anything we requested to the room arrived. The bus schedule was a tad difficult to get used to if you’ve been at Disney resorts before but we settled in just fine by day 3. It was a very nice vacation, and we will be back! Thank you!

Vijay Thakkar

We recently stayed here and were blown away by the level of service, comfort, and top-tier amenities. From the moment you arrive, greeted at the entrance with cold towels and complimentary fresh water, the red-carpet treatment begins. Whether you are looking to relax, hit the greens, or explore the area, this property delivers on every front. Their chat assistance via Hilton App was 10/10. The rooms are spacious, immaculate, and thoughtfully designed. The beds offer pure comfort with high-end linens, ensuring a fantastic night’s sleep. We particularly loved the views, deep soaking tub, and prompt housekeeping staff who kept everything spotless throughout our stay. The pool complex is top-of-the-line! In addition to the property’s serene on-site pools, having full access to the adjacent Hilton Insignia’s lazy river pool was an absolute highlight. Floating down the lazy river with poolside service made for the ultimate relaxing afternoon. If you play golf, this property is absolute heaven. The pro shop staff was super welcoming, and booking tee times and renting high-end clubs was completely seamless. There’s also plenty of room for practice sessions and just hitting the ball. This is the first time I ever played golf, I was scared and felt hesitation but the staff made me feel comfortable. The culinary options on-property exceeded our expectations. From a relaxed breakfast with fresh, made-to-order options to high-end fine dining for dinner, every meal was top quality. The mushroom pasta was outstanding and craft cocktails made dining on-site a true highlight. The complimentary shuttle service was a total game-changer for getting around hassle-free. While there is a resort fee of $50/night and self-parking is $40 per night, the convenience, immaculate grounds, seamless transport, and access to incredible amenities like the lazy river and Disney make it feel well worth the cost. The location strikes the perfect balance between high-end seclusion and easy access to local hotspots. Having world-class attractions, shopping, and regional points of interest just minutes away via the shuttle made planning daily outings effortless. **You will get early access to Theme Park. Earliest shuttle to Epcot is 7:35am, right outside the entrance.

Fiona M

Anniversary Getaway to Remember My husband and I recently celebrated our anniversary at the Waldorf Astoria Orlando, and it was nothing short of exceptional. From the moment we arrived, we felt welcomed, valued, and completely taken care of. The resort is absolutely beautiful, with stunning grounds, luxurious accommodations, and a relaxing atmosphere that made it easy to disconnect and enjoy quality time together. One of the highlights of our stay was the outstanding customer service, especially from Sarah at the front desk. Sarah greeted us with such warmth and kindness that she immediately made us feel at home. She was professional, attentive, and genuinely cared about making our anniversary celebration special. It’s rare to encounter someone who goes above and beyond with such a positive attitude, and her hospitality truly made a lasting impression on us. We also loved the pool area, the beautiful surroundings, and the overall attention to detail throughout the resort. Every interaction we had with staff members reflected the high standards and exceptional service that the Waldorf Astoria brand is known for. Thank you, Sarah, and the entire Waldorf Astoria Orlando team, for helping make our anniversary so memorable. We left feeling refreshed, appreciated, and already looking forward to our next visit. We highly recommend this resort to anyone looking for a luxurious and unforgettable getaway.

Hendrik Behnisch

We stayed in a Deluxe Suite with a Disney view, and the room was very clean, spacious, and comfortable. Room service was also good, and the shuttle service to the Disney parks was a convenient added benefit. We booked through Amex Platinum benefits, which included early check-in if available and guaranteed late checkout. Unfortunately, early check-in was not available, and our room was only ready at the very last minute, which was a little disappointing, though we understand this can happen. Late checkout, however, worked perfectly without any issues. As expected for a five-star hotel, food and drinks are on the pricier side. The staff were friendly overall, although the level of service felt a bit inconsistent at times. For example, one staff member at the champagne service made the experience feel slightly awkward when I went for a second glass, while the person who delivered our room service was exceptionally friendly and welcoming. Overall, we enjoyed our stay and can recommend the Waldorf Astoria Orlando, especially for the comfortable rooms, Disney views, and convenient park shuttle.