The Sens Tulum Riviera

Stacey Elaine

We had an excellent week at the Sens Oasis resort in Tulum. It is a beautiful location and the focus on ecology is evident. Their activity directors are great with the kids and adults hosting wild games for the kids, yoga and Zumba classes, painting and craft lessons as well as hosting karaoke and getting people on the dance floor into the night. Gabby and Julio really stood out as going above and beyond all week. Tons of variety at the food hall and the restaurants are great. No foam parties or wild stories to share but if you are looking for a week away in luxury - this is a great option. The beach is beautiful, the water was rated red all week but lots of people were snorkelling without any problems.

Kate Ann

The good- Location is gorgeous. It's quiet, and not the typical annoying party place you see down south. Food has been mostly great. Mostly never an issue getting chairs (more on that later). Staff has been friendly and helpful. The bad- Construction- and I mean breaking up tile floor construction- in the room beside us on the second to last day we were here. A note from the hotel the day before letting us know this would be happening would have been nice so we could have planned accordingly. Especially when you have paid a premium for that specific level of room. Management- A SIMPLE NOTE LETTING GUESTS KNOW THEY WILL BE LISTENING TO HEAD SPLITTING MACHINE GRINDING ALL DAY IS SUCH A SIMPLE THING TO DO. DO BETTER. Don't waste your money on the Sian Ka'an rooms unless you really want ocean views. We never got any bonus Sian Ka'an room amenities (jacuzzi, plunge pool) because 'they weren't available', we actually were checked in over an hour later than the regular check in and we didn't get late checkout at all, and then the private area that is supposed to be for Sian Ka'an guests can actually be bought for at the hotel day to day by any guest leaving the ones who actually paid for it in advance s.o.l. The only good thing was having an ocean view room, but I feel like you can get that without paying for the extra crap. It felt a little scammy. The good thing is they are pretty good about keeping kids out of that private pool area anyways. There is a larger pool behind the main hotel with louder music and more 'fun' for those into that sort of thing. Overall, it was a quiet resort which we liked, but we definitely regret paying an extra $400 each for an experience we never got.

Kristi P

Had a wonderful trip! The grounds and rooms were beautiful! Anytime I had a problem the staff took care of it right away. The beach is small but has beautiful fine sand, when you go in the water it is rocky, but being able to snorkel and see fish and rays is worth it! Had a really great vacation there and would go again!

Mike Smith

I came here for a peaceful week of relaxing with my girlfriend and was pretty happy with my experience. All of the staff were PHENOMINAL! They were all very courteous, went out of their way to help you, and seemed to really care about their jobs. I want to give a shoutout to the bartender Esau for taking the time to remember our drink orders and Nelson at Mirabar for always being welcoming and also remembering us every morning. All of the front desk staff were energetic and seemed to always know what to do to help you. Although the staff are great, it seems like they are a bit understaffed. When the bartender ran out of ice, he would need to leave the bar unattended for a while while he went to get ice which caused large lineups. This in addition to the fact that alcohol bars would cease at about midnight and not start again until 11AM in the morning. The restaurant food was great! But there were 1 or 2 servers scurrying around to wait on 12-13 tables. All of the staff work hard, but the staffing levels seemed to affect the experience by a bit by leading to long wait times. Next, we paid for the Sian Kan Junior experience and were generally satisfied with the results, given that we have exclusive access to 2 pool spaces and bars, and a room with a jacuzzi. We were thoroughly disappointed with our first room. The mirror looked oxidized, the lights were coming out of the ceiling, and the jacuzzi dripped water all night. Worst of all, the toilet didn’t work. Upon going back and forth with the reception staff and maintenance personnel, they kindly offered to relocate us to another room the following day. The next room seemed well taken care of, but I am disappointed that we had to go through that experience. Additionally we were disappointed to come back to the room one night to see housekeeping had made up the bed with dirty sheets with yellow and brown stains on them. We contacted reception and they quickly rectified this. However again, I think this should be more carefully vetted. Overall the facilities are beautiful and the footprint of the resort is pretty small so it is easy to get around. There were activities throughout the day to keep guests entertained. The whole beach is a snorkelling zone that is very rocky so I highly encourage you to bring water shoes and a snorkel as there are none to rent. Overall the next time I come back, I’d definitely spend that extra little bit for the Sian Kan master suite. Thank you for making my Mexico experience special!

Krisha Palang

I think all reviews before Dec 2025 need to be disregarded. My stay at The Sens was great! It’s on the beach and the hotel is gorgeous. Room: I stayed in the adults only (Sian Ka’an) section, in the Master Suite, and omg I barely left my room. It had amazing views and a private plunge pool and great sun loungers. There’s also a rooftop for the adults only section with beds and several plunge pools as well (so you don’t really need the Master Suite to get the same amenity). Restaurants: The Miramar (seafood/grill) and Careyes (gourmet) restaurants were sooo good. The buffet is okay, typical for an all inclusive; not great, not bad. Activities: They had daily yoga and other small daily activities. The vibe here was definitely more on the chill side. Service: Everyone I came in contact with was super friendly! They give you a map with basically all the info you need. They also have a WhatsApp to reach the front desk if you need (although i just used the room phone). It did take a while to get water bottles sent to the room so just keep that in mind. Definitely would stay here again!