Four Points by Sheraton New York Downtown

Alicea Catuccio

This is a safe, clean, no frills Marriott property for budget travelers. Know that this is a heavy traffic hotel with a small lobby and limited frills. The room itself was tiny with no closet or places to unpack and put clothes. That said, it was all we needed for 3 nights in the city. The bed and linens were clean and comfortable. Bring ear plugs as there were lots of people coming back to their rooms late at night and it seems some guests don’t know the etiquette rules of being quiet past 11pm. We enjoyed the complimentary coffee in the lobby in the morning and loved that we were a short walk from Apollo Bagels. I do not recommend eating at the rooftop restaurant as it was mediocre at best and mostly a party spot for younger guests and visitors. It would be fun for drinks if you are in your 20s and don’t mind a somewhat tacky atmosphere. The worst part about this property is the giant pile of trash right outside that grew throughout our stay. On our 4th day, it was still there. I’m guessing this is a city issue but was pretty gross and off putting. The hotel staff were lovely and super hopeful and kind. Overall, we will try to find another Marriott property if we return to NYC.

Michael Dudley

Subtracting a star because our bathroom door had glass with a semitransparent film that didn't provide enough privacy. We didn't want to turn on the bathroom light while people were sleeping because it lit up the room. Stayed with a family of 4. Our double queen room was cramped but the hotel location was convenient and quiet. One set of bed sheets was worn and had a tear in it. The air conditioner worked well and we had no issues with the shower or hot water. The bathroom sink faucet splashed a lot. The complementary coffee in the lobby was good. One elevator was out of service and the other repeatedly failed to open it's door at our floor.

Katia Sukhotskaya

Unfortunately, this was the worst hotel stay of my life, and I never thought I’d say that. Check-in, check-out, and luggage drop-off were extremely smooth and quick, and the staff I interacted with were phenomenal. The room was very small, with barely enough space to open a suitcase. But the biggest issue was the noise. Right outside the room was what sounded like an industrial AC unit or mechanical system that was unbelievably loud. It would alternate between a loud buzzing and an intense vibrating sound that actually made the room feel like it was shaking. After flying internationally for 10 hours, I was desperately looking forward to a good night’s sleep, but the room was almost as noisy as the airplane. I have genuinely never experienced anything like this in a hotel. The location is close to the subway, which is convenient, but if you’re planning to save money on taxis and walk with luggage, be aware that the sidewalks are very narrow, uneven, and difficult to navigate with a suitcase. Maybe a room on a higher floor or facing a different direction would be a completely different experience, but unfortunately, my stay was extremely disappointing.

Abbie A

I cannot fault this hotel at all - we arrived after a long flight and were swiftly checked in. The customer service was amazing - they were knowledgeable and always on hand to help with any questions. The room was incredible - very spacious for New York City where it was spotless and was rigorously cleaned by housekeeping staff. The temperature control in the room was also perfect considering when we went, it was not the warmest! The hotel is located 3 minutes away from Fulton St subway which makes it super easy to get around the city. They also have luggage storage for placing your bags. The price was very fair - we booked three weeks before due to our previous accommodation being cancelled and I can honestly say it was worth every dollar. I would return in a heartbeat.

bakmustafa

It is completely disaster every voice from rooftop is in your room until 3 am and I am still awake. They didn’t change my room. In this room there is absolutely no sound isolation. I don’t recommend this hotel if you need to sleep.