New York Hilton Midtown

Cody Weikel

Ney York Hilton Midtown is right in the middle of the action and is walkable to many attractions close by. Our room was on the 47th floor and had a great city view. Our room was very spacious and clean. We had someone come in to convert the sofa bed into the bed and they made it look great. We were able to walk to many places to grab some food, check out central park, and see the lights of Times Square. Security in the evenings is great and made us feel safe.

Christie Cavorsi

Four stars because the rooms are dated. But felt inclined to write this review because location was perfect, and staff was fabulous! I read some reviews prior to arriving that made me nervous but everyone we met was more than accommodating. Especially Ali (bell hop), who helped us with our luggage during check out. 11/10 customer service! So kind and helpful. Other than that, yes the elevators were annoying at times but overall were manageable. Just had to wait a few minutes during peak hours and this was with the hotel sold out for the US open. Really wasn’t end of the world like some of these reviews make it to be. Overall- I would come back and stay just for the quality of the staff alone. Upgrade those rooms to Hilton quality and this would have been a 5/5 stay.

Lisa Bergener

First time visiting. The staff was amazing, aside from the pushy Hilton honors people who try to accost you as you’re walking through the lobby. The beds were mediocre, and had I had a say in where we stayed, this would not have been it. The bathroom had zero ventilation, so anything put in there was consistently damp from the shower, even with the door left open. The towel rod was coming out of the wall and no matter how far away we placed the bath mat, it always got wet, because the ADA accessible shower did not have correct sloping. Speaking of ADA, the seat for our mobility challenged friend was hard to get down and she never put it back up because she was afraid she wouldn’t be able to get it back down. The elevators were sketchy, sometimes they worked, sometimes you got kept from using them completely. They were working on them throughout our entire 4 nights there and one of those nights we got blocked from using the elevators that go to our specific floor. We were happy to use the service elevators, that we had been assured we could use at any time, and that was the only moment we had any attitude or pushback from any staff. We were on the 23rd floor with a mobility scooter and he tried to tell us we could not use them but changed his mind when we pushed back. The AC unit needed a filter change and they put four of us in a room that should have been for two, according to the AC maintenance person. He was lovely and got a fan sent up, which helped, but the room never cooled down enough to be comfortable, especially in the sticky heat outside. It may have just been the one room, but it was not a great experience for me or my roommates and I hope they consider doing some upgrades, considering how much they charge for rooms, even in midtown.

Snježana Majcan

Great stay in the heart of NYC! ​We had a wonderful stay at the Hilton New York Midtown! The location is absolutely perfect for exploring the city. ​Our room on the 29th floor was spotless, clean, and very comfortable. A special shoutout to the housekeeping team—they were fantastic, so kind, and always had a smile on their faces! The breakfast staff was equally lovely and welcoming, and the breakfast itself was very good. ​Regarding the elevators: despite reading some previous reviews about long wait times, we had no issues at all! The elevator renovation process seems to be working really well. ​If I had to give one small suggestion for improvement, adding a microwave to the room would be a great touch. Other than that, everything was a solid 5/5. ​Highly recommended!

Michelle M

Very disappointing experience, especially considering the price. I booked through T Mobile and was quoted about $120 in fees at check-in, but was ultimately charged $300 instead. For how much more expensive this hotel is compared to similar ones in the area, I expected a much higher level of service and overall quality. Unfortunately, the hotel did not live up to that expectation. The rooms are dated and don’t feel like what you would expect from a hotel at this price point. The elevators also take forever, which became frustrating during busy times. The one thing that initially stood out was being told that we could store our luggage for free before check-in. However, when we returned to pick it up, the employee made a point of saying “It’s free except you must tip me.” This was especially off putting because he had done the bare minimum…he didn’t even greet us or offer a smile. His first words to us were asking the phone number we put the luggage under, without saying hello and then just proceeded to demand a tip before handing our luggage. That left a very bad impression. It feels so tacky and unprofessional to explicitly demand a tip, but it’s especially astonishing to have the audacity to do it after providing such bad service. Overall, we thought staying at a Hilton and paying extra would be worth it, but it really wasn’t. There are other hotels in the area that are cheaper, offer the same convenient location, and provide a better overall value. Save your money and consider staying somewhere else.