Hotel Alameda

Kritik KH

Amazing Hotel Experience! ⭐⭐⭐⭐⭐ This hotel gave me everything I needed for a wonderful stay! First of all, I want to mention the staff. I have never experienced such helpfulness, kindness, and genuine hospitality at a hotel before. The receptionist was incredibly helpful and went above and beyond to make sure we had everything we needed. Unfortunately, I don’t know her name, but I am truly grateful for all her help and support. The rooms are really nice, unique, and beautifully designed. They are perfect for both couples and families. The rooftop bar is also amazing! It has a beautiful view of the Empire State Building, and the interior design is very interesting and stylish. Overall, we had a fantastic experience and would 100% recommend this hotel to anyone looking for a great place to stay!

Jenifer Green

We booked direct 5 months ahead. When we arrived to check-in one of our rooms was ready but the other was not. We were told to come back and the other room would be ready when we returned. When we came back and the front desk person told us that there were no rooms available and the hotel had overbooked. They offered us a room with no air conditioning. It happed to be 90 degrees in the city and the room was close to 100. We had come in to NYC for business and got 2 rooms, one for our employee. Because there was no room available with air the front desk offered an air mattress which we had to set up ourselves. We had to request sheets and pillows. The air mattress would not hold air, went flat in the night and our business associate had to sleep on a tiny couch that was in our room. The entire experience was uncomfortable and inconvenient. 3 people using the same bathroom, dressing for work, not sleeping, ect. The interior enclosure of the shower in the room is glass and see through, so you can imagine that was awkward. I saw a homeless man come into the lobby to get water from the bar Fixtures in bathroom loose and secured with clumps of yellow foam. Not a 4 star hotel, more like a 1 star. When I asked to be compensated for the inconvenience, the manager Tristin said they did not charge us for the room we did not sleep in and we were upgraded to a bigger room, which we did not ask for. I asked for a partial refund for compensation, but the manager Tristin said the upgrade that I did not ask for was compensation.

Camila Lopes

I received very bad costumer service at the hotel. They gave me a room with broken blinds. They knew the room was defective and still rented it. Zero privacy. They offered no solution to my problem, no relocation, no discount, and no accountability. The manager was nowhere to be found and the front desk lady was not helpful and not even friendly. I chose to check out and seek a refund with the booking company. Now I am in NYC 10pm with no hotel and they do not care.

Chelsee Smith

Had the best stay at Hotel Alameda! It was clean and cute and even the music was nice. We loved the area! The shining star of the hotel was Martin! It is rare to meet people who truly embody the meaning of hospitality, but he has mastered it! He is as helpful as he is kind and clearly dedicated to guest experience. He gave us great advice and suggestions about the neighborhood and the rest of NYC. He’s a real gem and so is Hotel Alameda.

Caroline Hough

Edited: Thank you management for your prompt response. Pros: Affordable, Close to High Line, and Friendly Staff Cons: Incredibly noisy late night event and $35 per night amenity fee Upon arriving, there was an event for a running club being held in the lobby and it was packed. The front desk staff was efficient in getting us checked in however. When giving our card for incidentals we were informed that there was a $35 a night fee for amenities. This was not disclosed in the Capitol One portal we booked through. The staff was very friendly, held out bags for us, and gave us an umbrella to borrow. Free coffee and water in lobby was nice as well. However, the trouble started with a private event in the basement that went on until 2am. We were on the 5th floor and could hear the base incessantly thudding. We are heavy sleepers and in our 20s so not easily bothered by noise, but it was so loud I stuffed my ears with toilet paper and could still hear it. I called the front desk to inform them and was placed on hold. The gentleman told me that the event would end at 2am and that he was just on the 3rd floor and heard nothing, but would do a round to check on it since it could be something else. He was clearly deflecting and unapologetic. Meantime in the background, I can literally hear someone calling down with the same complaint, “It’s too loud.” Nothing was done about it and the noise continued until 2am.