Hotel Alameda

Nelly Kim

This hotel is advertised as a 4-star property, but it has consistently failed to provide even the most basic services expected from a hotel of this category. During my stay, I have experienced the following issues: * I paid for a reservation that clearly stated breakfast was included. However, upon arrival, I was informed that on Saturdays and Sundays the hotel does not serve breakfast at all. Instead, they only offer brunch from 11:00 a.m. until 6:00 p.m. This information was never disclosed during the booking process. This schedule is completely impractical for guests who leave the hotel early in the morning, especially those who specifically chose and paid for a reservation with breakfast included. * Even during regular breakfast service, there are simply not enough staff to operate it properly. This morning, there was no one available to assist guests, and I had to leave without being able to get breakfast for my daughter before taking her to her two-week summer program at Chelsea Piers. * The hotel repeatedly has no clean towels available. When I requested towels, I was told there were none because it was Sunday and the laundry service had not delivered them. This is completely unacceptable for a hotel advertised as 4 stars. * Every Friday, Saturday, and Sunday the rooftop hosts very loud parties with virtually no soundproofing. The music is extremely loud late into the night, making it very difficult to rest. * Only one elevator is functioning, causing long delays and inconvenience. * The front desk received packages delivered for me but repeatedly told me that nothing had arrived, only for the packages to be found later. Tonight, at approximately 10:20 p.m., a staff member came to my room demanding that I move to another room because I extended my reservation through Booking.com and the extension was apparently booked under a different room category. I understand that the room category may differ. However, I immediately offered to pay the price difference so that I could remain in my current room. The room they want to move me to has a non-functioning air conditioner, which is not an acceptable accommodation, especially during the summer in New York. Despite my willingness to pay the difference and resolve the matter reasonably, the hotel insisted that I move rooms late at night. When I declined to open my door at 10:20 p.m. because I did not feel comfortable moving rooms at that hour with my daughter, the staff member threatened to call the police. I find this behavior completely unacceptable and intimidating. I have cooperated throughout my stay and have tried repeatedly to resolve these issues directly with the hotel. Unfortunately, the hotel management has been entirely unhelpful. I have spoken with other guests who expressed similar frustration and told me that management simply does not address complaints or attempt to resolve problems. The only reason I did not leave this hotel after the first day is because it is the only property conveniently located near Chelsea Piers, where my daughter is attending a two-week summer program. Relocating during this period would have been extremely difficult. I booked this property relying on the quality standards represented on Booking.com. The reality has been completely different from what was advertised.

Chelsee Smith

Had the best stay at Hotel Alameda! It was clean and cute and even the music was nice. We loved the area! The shining star of the hotel was Martin! It is rare to meet people who truly embody the meaning of hospitality, but he has mastered it! He is as helpful as he is kind and clearly dedicated to guest experience. He gave us great advice and suggestions about the neighborhood and the rest of NYC. He’s a real gem and so is Hotel Alameda.

Valley Rich

I’m obsessed with this hotel, I stay here every time I’m in Chelsea. Martin and Diane are incredible hosts along with all of the other staff. They seriously made me feel like I was at home and went out of their way to make my stay better. They have brunch on the rooftop, good food, snacks and a full bar. I love the rooms, and the bathrooms. Oh yea they also had a little market here one day and I got to buy really cute stuff!

Caroline Hough

Edited: Thank you management for your prompt response. Pros: Affordable, Close to High Line, and Friendly Staff Cons: Incredibly noisy late night event and $35 per night amenity fee Upon arriving, there was an event for a running club being held in the lobby and it was packed. The front desk staff was efficient in getting us checked in however. When giving our card for incidentals we were informed that there was a $35 a night fee for amenities. This was not disclosed in the Capitol One portal we booked through. The staff was very friendly, held out bags for us, and gave us an umbrella to borrow. Free coffee and water in lobby was nice as well. However, the trouble started with a private event in the basement that went on until 2am. We were on the 5th floor and could hear the base incessantly thudding. We are heavy sleepers and in our 20s so not easily bothered by noise, but it was so loud I stuffed my ears with toilet paper and could still hear it. I called the front desk to inform them and was placed on hold. The gentleman told me that the event would end at 2am and that he was just on the 3rd floor and heard nothing, but would do a round to check on it since it could be something else. He was clearly deflecting and unapologetic. Meantime in the background, I can literally hear someone calling down with the same complaint, “It’s too loud.” Nothing was done about it and the noise continued until 2am.

Andi Sutter

Hotel Alameda was a nice one night stay for my partner and I, but we were a little underwhelmed by a few things. There’s a $35 “resort access fee”, and when I asked what we had access to the reception said that we had complimentary water filling station in lobby, coffee until 1 pm, and high speed wifi. To me, this is a baseline of expectations when staying somewhere. Then, in our room we had a fridge and coffee maker but no outlets to plug into and there was only one towel. Bed was comfy though. A great thing is that their location is fantastic, being in Chelsea, near Moynihan train hall, and short walk to the Hudson Riverwalk is amazing. All that to say, I would stay again most likely if these things could be improved.