Westgate New York Grand Central

Paulo dos santos

We had an exceptional stay at the Westgate New York Grand Central! The hotel is ideally located, perfectly situated for exploring New York. Everything is easily accessible on foot or by public transport, making our stay even more enjoyable. The staff is truly outstanding: always attentive, smiling, and extremely efficient. Every request was handled promptly and with great professionalism. We felt welcomed and valued from beginning to end. The room was comfortable, clean, and very pleasant after long days exploring the city. We highly recommend this hotel and will gladly return on our next trip to New York!

Mario Perez

My family and I recently stayed at the Westgate New York Grand Central, and our experience was made truly special because of Jose. From the moment we arrived, Jose was warm, welcoming, and genuinely interested in making our stay memorable. He went above and beyond by recommending a fantastic restaurant and even called ahead to let them know we were coming. The recommendation turned out to be one of the highlights of our trip. In a city as large and busy as New York, it's easy to feel like just another guest, but Jose made us feel personally cared for and valued. His professionalism, kindness, and attention to detail exemplify true hospitality. Thank you, Jose, for helping make our family's New York vacation so memorable. The Westgate is fortunate to have someone like you representing their hotel. Highly recommend this hotel, and if you have the opportunity, be sure to say hello to Jose!

Mark Gamble

Hotel has charm. Service is even better. Christina at check-in was perfect 24 hours. Security got a chance to learn about the history of the hotel from Peter. Fantastic place to stay when you are on the lower east side. Also great espresso and coffee in room. Tony in house keeping made it spotless! Michael and Tony made for a great check out. Highly recommend.

Tracey Frye

Great location, not far from MTA or FDR express. Staff was great, especially Matthew and Sha’fiq who were exceptional in the customer service. Room was spacious and clean - great value for price paid.

Michael Badillo

It was a great place but the lack of service provided by the bartender was horrible and ruined our entire experience. First morning it was as if he didn’t want to sell us a muffin for my son and asked if we had a voucher. I said no I have cash and it was as if it was an inconvenience to him. Secondly on the 3rd night We had leftover pizza from Joe’s ($80 pie) and I wanted to warm some slices for my family. The area to purchase food was closed off along with access to the two microwaves. I asked the front desk if we could use them but they advised the bartender would be putting one out shortly. My son and I waited for 40 min and finally asked the bartender (who only had 2 patrons) for an update. He said he would get to it. I waited 20 more minutes within eyesight of the bar before going back to my room with cold food. I called the front desk to ask for a courtesy call when the microwave was available. They apologized and said that a microwave was just placed out for use. It was extremely frustrating as it was my son’s Birthday and we had to spend the last hour and a half of it waiting around for a microwave.