The New Yorker

Natalie

We stayed at The New Yorker Hotel for two nights. While the location is absolutely fantastic for getting around NYC, the actual room experience left a lot to be desired. If you are looking for a comfortable place to relax, you might want to consider other options. The good is an unbeatable location. If your primary goal is convenience, this hotel delivers. It serves as a great, central base camp for exploring the city, with easy access to transit and major attractions. The bad, cramped space & missing amenities. The room itself was incredibly disappointing when it came to size and basic features: Zero Elbow Room: The rooms are exceptionally small. After we put our luggage down, we barely had enough room to move around. It felt tight and restrictive. There is no mini-fridge in the room, which makes it impossible to keep drinks cold or store quick snacks. The bathroom layout and plumbing caused a lot of frustration during our stay. The water pressure in the sink was intensely hard, but because the sink didn’t drain properly, the water backed up instantly. It resulted in water splashing everywhere, turning the bathroom into a total mess. The Verdict: If you only care about a good location and literally just need a bed to sleep in, this place is fine. But if you value room comfort, functional plumbing, and space to breathe, keep looking.

Stephen Grieve

Ideally located in Midtown and opposite Penn Station, this is one of New York's iconic buildings and a great place to stay. Very comfortable and spacious room, well maintained and with a great outlook onto the city. Friendly staff. The Tick Tock Diner on the ground floor is a must for breakfast, as you watch the bustle outside. The Banker & Butcher steakhouse in the former basement vault is quirky and serves great dishes, but can be expensive. The Trattoria Bianca on the ground floor offers tasty, mid-priced dishes.

Jordan Lewis

Recently stayed here in the Basic Metro Queen Room for 8 nights. Before arriving, I was a little worried after reading so many negative reviews. Yes, the hotel and rooms are definitely old and a bit dated, but I actually ended up having a really pleasant stay. The room was on the smaller side, but there was still plenty of space to move around, with a wardrobe and bedside tables providing enough storage for our belongings. The room and hotel in general was nice and clean and tidy. Despite being in such a busy part of Manhattan, the room was surprisingly quiet, making it easy to get a good night’s sleep. The location is one of the hotel’s biggest strengths. You’re within walking distance of so many of New York City’s attractions, and there are excellent public transport connections right outside the door, making it incredibly easy to get anywhere in the city. Every member of staff we encountered was friendly and helpful. A special mention goes to the housekeeping team, who happily worked around our schedule and accommodated our requests without any issues. Our stay also included a daily voucher for a snack and drink at the Tick Tock Diner located just off the hotel lobby. This was a nice bonus each morning. The staff there were so funny and welcoming, and if you fancy something more filling, there’s a great menu with plenty of options available to purchase. The biggest concern for me before booking was the sheer number of reviews claiming guests were wrongly charged a $500 smoking fee despite never smoking. I don’t smoke and had read so many stories that I genuinely considered cancelling and booking somewhere else. Thankfully, I can only comment on my own experience, and I’m pleased to say this never happened. We weren’t hit with any unexpected charges at all, and check-out was completely straightforward. If you want a clean, comfortable place to sleep in an unbeatable location, with friendly staff and excellent transport links, I wouldn’t hesitate to stay here again.

Sandesh Chille

⭐⭐⭐⭐⭐ Exceptional Stay & Outstanding Service I had a fantastic experience during my stay. A special thank you to Mohammed, who went above and beyond to make my visit memorable. He kindly arranged an early check-in for me, which was incredibly helpful after my journey, and also upgraded me to a beautiful room with an amazing view. The room was comfortable, well-maintained, and offered stunning views that made the stay even more enjoyable. Mohammed’s professionalism, attentiveness, and genuine hospitality truly stood out and made me feel valued as a guest. Overall, the service was exceptional, the hotel exceeded my expectations, and I would highly recommend it to anyone visiting the area. Thank you, Mohammed, for making this such a wonderful experience. I look forward to staying here again!

Ines Watson-Pascoal

We had a lovely time in NYC. Hotel is in a great location, right next to Penn station, madison square gardens and 10 min walk to Times Square. We had a nice room, albeit small and a bit dated, but with a view to die for. We had a little issue with the room, as it was a bit noisy, and that issue was sorted within 30 minutes and we were given a new room. That’s great service. Shout out to the person responsible for that, we didn’t get his name, I believe he was the manager in charge of customer experience (?). Room cleanliness was decent. Security team was friendly. Things that could be improved: little small touches like a few complimentary bottles of water on arrival would be nice. Bit unnecessary to pay fee to store luggage, as never experienced such thing, either in great hotels or more modest ones (5 dollar per item). All in all, it’s all about location and comfort , location was great, bed was comfy, bathrooms could have been more modern but they did the job, the only issue we encountered was resolved promptly. View was pretty magical. All in all, we had a great time in NYC and this hotel was a nice choice. Loads of restaurants, bars and shops nearby.