The Manhattan at Times Square Hotel

Ellie Burdette

The location was good and near to everything we wanted to see. However, we had many issues. Our room was on the 22nd floor directly next to construction in the room next to us. We would loudly awoken at 7 am to literally drilling in our connecting wall.When we called the front desk they said they had no control over the construction and took no action. AC in room did not work well and room was extremely warm despite being set on low. Shower had poor pressure. Of the 5 elevators in the hotel only two worked making it take forever to go up or down. We wanted to store our bags at the hotel and the bellhop was rude and demanded a tip. We only had small backpacks and didn’t even require help to our room. I understand that it is usual to tip and planned on doing so but verbally demanding a tip is unprofessional and treating people unkindly when you don’t think they are going to tip you is rude and ridiculous. Having a complete attitude change after I hand you cash is completely unacceptable. Overall, not a good place to stay and would not stay again.

Kate S

When I arrived at the hotel lobby, it was very new, but the elevator was very old. When I arrived at the room, it was even older. The bathroom was dirty, like a cheap room. The bathtub was so dirty that I didn't dare to soak in it. When I tried to shower, there was no soap added at all. It was very bad. As far as I've ever been, the air conditioning was old, but it was good that it was still cool. Location is good.

Richard Rico

Stay somewhere else! Pick another spot unless this is a deal. The bed is hard and you can feel the springs in it. We started with dirty sheets, dirty bathtub, and dusty looking decorations. The door going into the room was impossible to open, so much so, that my girlfriend couldn't even get it opened. Unfortunately this also applies to every other room, as to close it, doors need to be slammed which can be heard throughout the floor. They only operate 2 out of 4 elevators for some reason, and it goes from Top to Bottom. So if you get a low floor like we did, be prepared to watch multiple passes as they come down full. The only upside to this place is that it's in a good location. Being where it is made everything very accessible. I don't know why they say it's a four star hotel. The nicest thing about this place was the lobby. If I could give 0 Stars I would.

Kelli Maloney

Stayed in a newly renovated room/floor, but not impressed. They got rid of the hallway carpet which was the only thing providing sound deading. You hear every elevator ding and footfall in the hall. Location is great, but no fridge in the room, and qualy of renovation is meager at best. Plumbing is reversed, lights are wired to all one switch so you can't have only bedside lights on, and impossible to open the bathroom door from the inside. Location, cleanliness, and view were good so 3 stars overall.

Margarita

I came to New York to celebrate my birthday, and my boyfriend booked this 4 star hotel as a surprise. The location is the only real advantage. It’s within walking distance of Times Square and Central Park, which is very convenient. The lobby looked nice and modern, and the staff even allowed us to check in early, so my first impression was positive. Unfortunately, everything changed the moment we entered our room. If I could give this hotel 0 stars, I absolutely would. The room looked nothing like what you would expect from a 4 star hotel. In fact, it was worse than a $40 per night hostel. The photos you see on Google may be accurate for some renovated floors, but that was definitely not the room we received. The carpet was so dirty and sticky that it was impossible to walk barefoot. It literally felt like something was stuck to your feet. The room smelled strongly of dampness and mold. The wallpaper was peeling off the walls, everything looked extremely old and neglected, and I honestly wouldn’t be surprised if there was mold behind the walls. To make matters worse, the bathroom sink faucet kept dripping even after it was turned off. The hair dryer was broken, and there was no shampoo in the room when we checked in. Housekeeping eventually replaced the hair dryer and brought shampoo after we asked, but these are basic things that should have been checked before guests arrive. We paid around $700 for two nights, which is completely unreasonable for a room in this condition. On top of that, we were charged an additional mandatory facility fee of about $50 per day for the gym and other amenities that we never even used. Be aware that you’ll have to pay this fee regardless. I was really disappointed because this stay was supposed to be part of my birthday celebration. For the price we paid, I expected a clean and comfortable room, not one that looked abandoned for years. I would not recommend this hotel to anyone. The location is great, but that’s the only positive thing I can say. Everything else was a huge disappointment.