OYO Times Square

Benjamin

Checked into our hotel today and got up to our room to find the room was not cleaned properly. I went to the front desk to see if they had any available rooms that we could move to. Maria was the one helping us and she is the real deal! First of all, she checked us in and gave us a great New Yorker welcome and when I went down to change rooms she helped me again. She was on it! Dennis also helped her and he was super nice as well. They have a great front desk staff who are ready to help however they can. Thank you so much Maria & Dennis! -Ben

Patrycja Cieplinska

Unfortunately, our stay at this hotel was very disappointing. The room where I stayed with my children had neither a wardrobe nor a dresser for clothes. From check-in to check-out, we had to keep all our belongings in our suitcases. During our stay, the bed linen was not changed even once. The room was vacuumed only around the edges, just enough to make it look superficially clean. The overall cleanliness was far from acceptable. The reservation was for three people, but we were given only two small towels. When I asked for an additional towel for the third person, I was told that there were not enough available. In the bathroom, we had to wait about 10 minutes for hot water in the shower. Even worse, the bathroom was dirty, and during cleaning the staff used our body towel to wipe the floor and sink. It took only a few seconds and was extremely unhygienic and unacceptable. Additionally, the room had an unpleasant smell. It was one of the worst and smelliest rooms I have ever stayed in. Unfortunately, I cannot recommend this hotel, especially for families with children.

Carl Perry

Front desk and maid service was very good and even the maintenance staff were very pleasant. We were not happy with the room, the bed, the amenities and towels. I reserved a room with a king bed, didn’t receive that. The bed was a full size at best and was very thin and on a wobbly bed frame with support springs. The room was small (will give that part a pass as it is NYC), no closet to hang clothing… just some wall hooks. No in-room ironing board or iron, no dresser, no mini fridge as one would expect in even a basic hotel room. The walls needed to be cleaned or at least wiped down on occasion. It felt more like a European hostel type of room that certainly was not worth the $1700 I paid for a 3 night stay. The kicker was the really cheap, very worn, white towels with very very low thread count that were frayed all along the outside edges! Really OYO? You have the audacity to charge that much per night and can’t even have quality towels on hand, or at least ones that aren’t falling apart!? In all honesty the only thing positive about this hotel (other than the very nice staff working there) is the fact that it is only a block and a half from Time Square, and a couple blocks from the Rockefeller Center and Radio City Music Hall and other attractions. Overall: A+ for proximity and friendly staff but a D- for the room and amenities (for the price you pay)!

Jess Jenkins

We had the biggest room in the hotel :) it was very clean tidy walk in shower air conditioning worked well we came in nov and coming back next year tv worked The rooms were cleaned daily with fresh bedding and towels the bed was a little uncomfortable but more than satisfying to our needs . Maria front desk..what an absolute delight she is so helpful and friendly we cant thank her enough all staff knowledgeable helpful pointing us im the right direction kept our luggage safe for our last day The only small thing we weren't informed of before coming was the 500 dollar holding fee that was a shock and came out of our spending money. But overall great experience

Sharanyan Sharma

I stayed at OYO Times Square from 15 January 2026 to 19 January 2026. Booking.com confirmation number: 7843736256226895687. At check-in, I was charged a USD 400 security deposit. At check-out, I was explicitly informed by the front desk that the deposit would be automatically released on the same day. To date, the refund has not been processed. After checkout, I contacted Booking.com, who redirected me to the property directly. When I contacted the hotel reception, the staff member stated that he does not have authority to check deposit refunds and instructed me to contact the head office / general manager, then terminated the call without providing any contact details. Since then, I have made multiple attempts to resolve this issue via emails, phone calls, and official social media channels, but no response or resolution has been provided. This review is being posted to publicly document the unresolved deposit issue and to request immediate intervention from hotel management or OYO corporate support. I request: 1) Immediate release of the USD 400 security deposit, and 2) Written confirmation of the refund transaction. Until this matter is resolved, I cannot recommend this property to future guests. I sincerely hope hotel management addresses this promptly and professionally.