OYO Times Square

Benjamin

Checked into our hotel today and got up to our room to find the room was not cleaned properly. I went to the front desk to see if they had any available rooms that we could move to. Maria was the one helping us and she is the real deal! First of all, she checked us in and gave us a great New Yorker welcome and when I went down to change rooms she helped me again. She was on it! Dennis also helped her and he was super nice as well. They have a great front desk staff who are ready to help however they can. Thank you so much Maria & Dennis! -Ben

Robin Cagle

The people who work in this hotel are what makes it my go to. Many of them have been there over a decade and they are quick to help and remember us from previous stays. The location is perfect for theater experiences. The rooms stay cool in the summer and warm in the winter. No frills - but it is never my plan to hang out in them anyways. Attached restaurant, Serendipity 3 worth the visit.

Tanner Kelly

I really wanted to give this hotel a 5-star review because several staff members genuinely tried hard to make things right during our stay. The first front desk employee, I believe his name was Rahim (worked Thursday night, amazing employee - kudos to him), was outstanding. He addressed our concerns, reassured us about negative reviews we had read, and walked us through everything before we even checked in. His professionalism and customer service were excellent and extremely appreciated. Unfortunately, our experience with another front desk employee, Maria, completely changed the stay. During a stressful situation where a member of our group was experiencing a panic attack, we simply asked if we could access the stairwell to get to our room instead of waiting behind approximately 40 people in line for the elevators. Maria refused and stated that she only allows people with anxiety to use the stairs. The interaction then escalated, and Maria began raising her voice, threatening removing us, and speaking to us in a way that felt threatening and intimidating. No guest should be made to feel dismissed, uncomfortable, or unsafe when asking for reasonable help during a stressful moment. This behavior did not reflect the level of hospitality shown by the rest of the staff. It is disappointing because several employees were helpful and professional, and without this incident, this could have easily been a 5-star review. Hopefully this will be corrected as we would love to stay here again. We are currently staying here through the weekend.

Yan Cui

★☆☆☆☆ One of the worst travel experiences I have ever had. I prepaid CAD $1,712 for a 4-night stay. Due to an unexpected airline cancellation beyond my control, I arrived one day later than planned. Before arriving, I made multiple attempts to contact the hotel but received no response. When I arrived, I was informed that my entire reservation had been cancelled. I received no email, no phone call, and no warning that all remaining nights would be forfeited. What made the situation even worse was that the hotel was fully booked when I arrived. Despite having paid for my stay in advance, I was left without a room and forced to find alternative accommodation in New York at the last minute. The hotel kept 100% of my payment while providing none of the remaining accommodation I had paid for. I was left stranded, stressed, and facing significant additional costs. The lack of communication, lack of flexibility, and complete disregard for a paying guest experiencing a travel disruption was shocking. Travelers should be aware that if your flight is delayed or cancelled, you may arrive to find your entire reservation cancelled, your room unavailable, and no assistance offered. Extremely disappointing experience.

Chyann Moreno

Arrived and got Maria as the front desk was super friendly and welcoming. Maria also helped us make sure we got the right room and were aware of how charges worked for the hotel. Jazz was amazing as front desk during check out she helped us talk to our booking agent and made sure we were happy with the stay and knew the final price. She also allowed us to store our bags till our train arrived which was really nice of the place. Anytime i have a photoshoot i will be booking with OYO because of both of these experiences. Will say the rooms are on the small side but they’re cozy and definitely enough room for 2.