Park Central Hotel New York

Jennifer Aguinaga

I recently stayed at Park Central Hotel NYC and was unexpectedly charged a smoking fee after checkout. I am a non-smoker, and the individuals I traveled with are also non-smokers. We gladly signed and agreed to the hotel’s non-smoking policy at check-in because we specifically chose and appreciated staying in a smoke-free environment. At no time during our stay did anyone smoke in the room. I was informed that the fee may have been triggered by a detector; however, the only device used that could have produced heat or airflow was a Dyson hair dryer. There was absolutely no smoking. I have contacted the hotel multiple times to dispute this charge and request a proper review, but I have not received a clear or helpful resolution. It is extremely disappointing to be charged a significant fee despite fully complying with the policy we willingly agreed to. I am simply asking for a fair investigation and the removal of a charge that appears to be inaccurate. I hope management will reach out promptly to resolve this matter. Reservation was under Jennifer Aguinaga. Thank you.

alondra

Overall had a wonderful stay mariah the receptionist was amazing! she helped us with all our questions as well as giving us some recommendations and did all with a great attitude, truly made us have a great start to our nyc trip! We did have one issue with a left behind item, we were not made aware of item untill we realized it was lost and when we returned back to hotel to get it we asked guest services if we didn’t come back would they have let us know and they proceeded to tell us they didn’t know who was in the room previously because something about how the history is deleted which makes no sense to me because if we were to have damaged the room they would’ve been quick to charge the card on file! Regardless we did enjoy our trip and initial service was amazing. Would definitely return.

Leo Blanco

We stayed in mid February 2 adults 2 children on a double room. To be honest, the hotel is very good for the price you pay, where the hotel is. The room was clean, bathroom was clean, beds were comfortable, heating system worked, hot water worked, and elevators worked (checking on some of the complaints I did read on other comments). I booked before reading the reviews and I was almost cancelling, but since the pattern is that people with negative experiences tend to post more, we kept our reservation. The room was ample for Manhattan on that price range (even with a working desk that we needed!). The gym was good (peloton bikes, rowing machines, treadmills, free weights... Clean and taken care of), there is an option for fast breakfast at the hotel, but PLENTY of amazing coffee shops in 5 minutes, plenty of restaurants of all kinds, Central Park at two blocks, Time Square five minute walk... Again, it is not the Plaza for sure - but for what you pay, it is really good. We would go back there with no problem. And the people at the hotel, really friendly. So... Happy with the choice and cost.

Marilena

We had a wonderful stay - i were in NY with my family in room 714. Big room very clean. the hotel is in the middle between times square and central park, next to the tube. Fantastic location if you have to visit NY. I was charged twice for the room for error but they solved quickly. I wish to come back soon.

Katie Jaudon

This is a very centrally located hotel and was convenient to the sites and subway. However, that is about where it ends for the benefits of staying in this hotel. We stayed Dec 20-24, and reading the other reviews we had level set expectations. We also acknowledge that we paid a lot less for this hotel than others in the area over the same dates; so we knew going in it wasn’t going to be the best experience. At the end of the day, I would never stay at this hotel again and strongly consider others to think about doing so. I can look past the tattered window shades, etc… but what I think are basic items for a successful stay- the temperature of the room and hot water- are things that did not deliver on this stay. Our room seemed to be in a “heat only” mode- and our room was like a furnace! It was extremely uncomfortable and there was no way to cool the room down- we had the thermostat set at 65, and the heat was constantly on. Also, hot water is a scarcity in this hotel. The elevators are a HUGE issue- sometimes waiting over 30minutes to get on an elevator. Many times we chose to walk down or up to our room on the 18th floor. At the end of the day, it was a good thing that we were out most of the day enjoying the sites; but what is supposed to be a respite from exploring the busy streets, this is not that hotel.