Hotel Riu Plaza New York Times Square

Gary Deaver

Location. Location, Location. Visitors do a lot of walking in NYC and this hotel really situates you for the maximum easy walkability. Rooms are bit on the small side for a standard room but well laid out. Very clean and high end bathrooms. Daily room service. Security safe and refrigerator in the room. Only a desk chair for seating. We weren’t in the room much except to sleep anyway. Nice outdoor patio in front of the of hotel as well as a comfortable lobby area. Safe area, in fact all of NYC seems very clean, and secure. We went all over midtown and downtown and only saw one tent on the sidewalk over a six day visit. Already planning our next trip and the Riu Plaza is on the short list for next time. BTW, a shout out to the staff. On several occasions they went above and beyond to accommodate us in every way. Super nice. Best NYC trip ever.

Bobu elena

We stayed at this hotel for 5 nights to celebrate my birthday, and I can honestly say it was an amazing experience, especially travelling with a 2-year-old child. The view from our room was spectacular, and the location couldn’t have been better just a 2-minute walk from Times Square, yet the hotel is so well soundproofed that we didn't had any issues with outside noise. The staff were extremely friendly and helpful. Every evening I asked for hot water for my baby’s milk, and even when the bar/restaurant was closed, the receptionist kindly went to the kitchen to prepare it for us. That level of care really stood out. The hotel was spotless and impeccably clean throughout our stay. On my birthday, I was pleasantly surprised with a birthday card and chocolates delivered to my room, which was a very thoughtful touch. Breakfast was also delicious, with a good variety that changed slightly each day, which made it enjoyable throughout the stay. Overall, I have absolutely no complaints. It was a perfect stay, and I would definitely come back again. I will also look for RIU hotels in other destinations in the future.

Maurice Cosgrave

Hotel was great. Very comfortable beds and great breakfast options. You do need to get down early to avoid queues but there are signs letting you know the best times. It's also in an optimal location being a block over from Times Square, very near a lot of Broadway shows and right on restaurant row. Staff were great - our flight home was cancelled due to the recent winter storm & reception were able to sort out an extra night pretty quickly. Some minor quibbles are that there are frequent queues for the lifts & check-in can be slow but it is a very busy hotel. Also the curtains in the room didn't block the light & street noise isn't blocked out (7th floor) so if you're a light sleeper, might be worth knowing. We would definitely stay here again.

Lyndsay Goldsmith

5* Hotel for us, Everything was just perfect from the location 1 block from times square, the service and the food made a very enjoyable first visit to New York for us. Extra nice for my partner who recieved chocolates and a little card on his birthday, he was very happy. For people saying about Breakfast being a little busy yes it can be but you are informed at check in and its displayed in the lifts about the busy times and for a big hotel its to be expected, we never had an issue or wait when we went down and we went at different times, the food was always hot and replenished quickly, I found it a bonus having the option of breakfast as it started us up for the day and sometimes we didnt need lunch which saved us money. Only little niggle for me personally would have been a higher room as we were only on 3rd floor so couldn't really see much, would have been lovely to have the view. But overall perfect base to subway, and main sites and excellent service/food.

Emma Cope

Amazing location - literally just around the corner from times square! I had emailed before we arrived to request a room higher up and responses were prompt, friendly and accomadating! When we arrived, we were indeed given a room on level 20 with an amazing view of The Edge and a complimentary bottle of fizz to celebrate our wedding anniversary which was such a lovely gesture! Also, One of the bellboys was passing us as we got out of the taxi on arrival and offered to carry our things up the road and arranged for them to be taken to our room before we even checked in! Our room was great with a very comfy bed and perfect for our stay. Breakfast was great - very busy but a great choice and just enough for a quick breakfast to set you up for a long, busy day. From speaking to others, this us quite rare for a hotel to include a breakfast so a perfect find! Bar and cafe prices were very reasonable considering it was a hotel in times square. Staff were always professional and friendly especially the door staff. Overall, I cannot recommend this hotel enough - we had a great time and would definitely stay here again. It wasnt the height of luxury - but we didnt need it to be, nor had we paid a luxury price so we were completely satisfied and felt very safe in a very busy city.