New York Marriott Marquis

Kelly Lawson

Right innthe heart of Times Square this place is perfectly located. We were able to park our large pickup for our stay. We enjoyed the M club as well as visited the resturant twice! Service in resturant was top notch. Food was good for a hotel resturant. So many good things! We have stayed here repeatedly and recommended to friends.

Ram Ramakrishnan

We stayed at the Marriott Marquis in Times Square, and overall, it was a phenomenal experience. One of the absolute best things about this hotel is the location. It is right in the heart of Times Square, and you truly cannot ask for a better spot if you want to experience New York City, Broadway, restaurants, and entertainment all within walking distance. We booked a king room with floor-to-ceiling views overlooking Times Square, and the view was simply breathtaking. At night, when the lights came alive, it felt picture-perfect and was one of the highlights of our stay. The hotel itself has plenty of conveniences and dining options. There are multiple restaurants, shops, and even a Starbucks within the hotel, which made everything very easy for families and travelers. The breakfast buffet was also excellent, with a huge variety of choices. They also offered à la carte options if you preferred something lighter. The location made it incredibly easy for us to enjoy Broadway shows and explore the surrounding area without needing transportation most of the time. A couple of areas where I think the hotel could improve: our bed linens had a visibly stained spot, which was disappointing for a hotel of this caliber. Also, while the bathroom overall was clean and well-maintained, some corners near the shower were starting to show wear and looked a little run-down. Certain parts of the hotel are beginning to show their age and could benefit from some refreshed upkeep. That said, none of these issues took away from what was otherwise a fantastic stay. The location, views, convenience, and overall experience made this a memorable hotel, and we would definitely consider staying here again.

maurice stewart

As a Marriott Elite member for more than 45 years, I have remained loyal to the brand because of its reputation for consistency, professionalism, and recognition of its most loyal guests. Unfortunately, my recent experience at the Marriott Marquis did not reflect those standards. My concern is not with the M Club Lounge policy itself, but with the inconsistent manner in which it appeared to be enforced. During my stay, I observed multiple guests being granted access under circumstances that seemed inconsistent with the explanation provided to me by staff. When I raised the issue, the response I received did little to address the obvious discrepancies I had witnessed. This is not about cost or entitlement. It is about fairness, consistency, and the expectation that policies will be applied equally to all guests. Long-time loyalty should not result in having to question whether the rules are being enforced uniformly. Over the course of 45 years, I have stayed at countless Marriott properties and have come to appreciate the high standards that have defined the brand. That is why this experience was particularly disappointing. When policies appear to be selectively enforced, it undermines guest confidence and diminishes the value of elite membership. The Marriott Marquis is an impressive property, but management should take a closer look at how guest-facing policies are communicated and applied. Consistency is one of the foundations of great hospitality, and it is what loyal Marriott guests have come to expect.

Krista Garrand

We enjoyed our stay here. The beds were comfortable and it was clean. The shower felt a little like a bait and switch though. The photos from their website showed a walk in shower with the room we selected, but we had an old tub. I’m not sure what happened with that. For me, it wasn’t a huge deal but my son is autistic and loves showers. We book hotels literally based on how amazing a shower is or isn’t, so for him this was a massive disappointment. The water also was a white/grey color coming out of the faucet. We brushed our teeth with bottled water. Gross.

Michelle Palmer

Amazing location! The Stranger Things Broadway show is literally in the building. And it is surrounded by Times Square, other Broadway theaters and the TKTS booth as well as multiple restaurants. Beautiful rooms and I love the extremely efficient elevator system.