Residence Inn New York Downtown Manhattan World Trade Centre Area

Timothy Brown Mr. Positivity

I enjoyed a comfortable stay at Residence Inn. The service was friendly from the moment that I walked in and was greeted by two friendly faces at the front desk and checked in earlier than I expected!! They were awesome! Thank you Jane B, Annabelle, and Chris for making me feel special on day 1!! Thank you all for the bottles of water that you offered. Shout-out to Jorge at the bar for making our team delicious drinks and providing friendly service the entire time during our stay. Thank you Alex, staff that I met in the elevator, for being friendly and helping me during my stay. The rooms were larger than expected for New York City. My room was clean, comfortable, and it had a small size kitchen with a full size refrigerator. The fitness center was great and I was able to get a good workout in the mornings before leaving. Breakfast was offered by the hotel each morning for about 3 hrs. The location is just steps away from Freedom Tower and the World Trade Center memorial. Only steps away from our business meeting location. Perfect spot to be near restaurants and site seeing locations.

AG

I rarely leave negative reviews, but I felt compelled to share my experience. During our stay, I noticed multiple reddish-brown stains throughout our room that appeared consistent with blood and had not been fully cleaned. Initially, I observed stains in the bathroom, but after looking more closely I found additional stains on the walls, curtain, and even the ceiling. Several areas appeared as though someone had attempted to clean them but had not completely removed the staining. Whether the substance was blood or something else, the condition of the room was unacceptable for a Marriott branded property. If it was blood, it also raises obvious health and safety concerns, as guests should never have to wonder whether they may have been exposed to bodily fluids that were not properly cleaned and sanitized. The issue was not a single overlooked spot. It was multiple stains located throughout the room. My concern is about the apparent lack of thorough inspection and cleaning before the room was assigned to a guest. Cleanliness is one of the most basic expectations when staying at a hotel, and unfortunately this room did not meet that standard. I documented the condition with photographs and hope the hotel addresses these issues so future guests do not have the same experience.

Gus USA

Hotel is in a safe location and near several tourist spots. It’s NYC so it’s going to be a loud city regardless of where you are stay. It’s not a huge hotel so there will be some noice coming from the streets, but that’s normal and didn’t affect the review. We were checked in by Naomi who was very nice. The hotel was clean. There’s a fridge, cutlery, plates, fridge, microwave. Breakfast was your usual hotel breakfast. It was very clean and well maintained.

Darsha Kataruka

Do not stay here. The air conditioner wasn’t working over the summer in NYC, the heater starts erratically, wifi was either not working or was slow, the front desk is super unhelpful and rude, the bathroom was missing all toiletries, rooms were cutlery (despite it being a basic for residence inn). I raised the air conditioning complaints 4 times, and apparently had to liaise with the manager to get it fixed? Which didn’t happen either but having a customer liaise on a technical issue is ridiculous! I would’ve have written this review normally but it’s 5am the heater has erratically switched on by itself.

Carlos Arroyo

Great location in downtown. Near World Trade Center, subway station is walking distance (5 mins max). Free breakfast included. I wish the coffee machines were available throughout the day and not only in the morning. Hot water and tea are available all day. To enter the hotel, you enter a small entrance on street level, go up the elevator 1 floor to the lobby. The rooms are quite comfortable and nicely equipped, but the room I had on the 6th floor did not have a view. Hot water, cable tv, full size refrigerator. Lots of space. No onsite parking, luggage drop off on the street was a little challenging. They also storeed our luggage for free after checkout for a few hours👍🏻