The Algonquin Hotel, Autograph Collection

Julianne

The Algonquin Hotel Times Square feels like stepping into another era, warm, cozy, and full of history. The lobby is especially beautiful and perfect for slowing down. Drinks and food were great, service was welcoming, and the location is ideal! It’s close to everything but still feels tucked away. They’re currently renovating some rooms, which is exciting, and they have an adorable resident rescue cat.

Gent Welsh

Had our room cancelled today by hotel employee, Gwyen Moses, without recourse available. The hotel contacted me a few days ago to have me update an expired credit card on file. The hotel threatened to cancel my reservation by 4pm that day if the card was not updated. I followed their instructions to the letter and updated my card on the Marriott website. Today, I received an email from Gwyen saying they had cancelled my reservation because the card wasn’t updated, when it was. To make matters worse, the hotel then wouldn’t rebook me and said the hotel was full. This is how they treat Platinum Marriott members. Do not do expect fair customer service from Gwyen nor this hotel. The previous reviews on poor customer service are 100% spot on.

Andre A.

3.5/5 Mediocre stay at the Algonquin Hotel. Ok overall, but hotel is quite overpriced, rooms are small and outdated, and front desk service is unfriendly. Treat guests like it’s a privilege for them to stay there. Charge $45 resort fee - which gives you credit at the bar. Don’t like the forced spending fee - very annoying. The best pro of the hotel is location - a few blocks away from Rockefeller center and Rockettes show. Great location for sightseeing and shopping. Front door staff is super friendly. Overall, fine stay but don’t recommend.

Robert Yunk

Smallish hotel with an interesting history. Our room was nice. There was nothing wrong with it, but there was nothing extraordinary about it either. We tend to stay in the mid-range hotels, and spending $400-$500 a night is not a crazy expense for us. I'm just not used to hotel prices in NYC. Compared to other hotels in the area, this was a bargain. My bill for 2 nights was around $1100. The location was absolutely perfect. Walking distance to the Theater District and Times Square. The staff at reception was friendly, cordial, and very helpful. The rest of the staff left me feeling that they were annoyed if I asked for anything. Maybe it's a New York thing. Overall, considering price and location, I give it a thumbs-up and would stay there again.

Bruce Peck

⭐️⭐️⭐️⭐️⭐️ Five-Star Service, Old-School Hospitality, Unmatched in NYC Our recent four-night stay at The Algonquin Hotel was nothing short of extraordinary. I can say without hesitation that this was one of the best hotel experiences we’ve had anywhere in the world. The level of service, warmth, and genuine humanity displayed by the staff was remarkable — and rare, especially in a busy New York City property. At the front desk and throughout the lobby, Maria (the front desk manager) set the tone: funny, personable, and endlessly helpful. Alongside her, Marcus, Jimmy, Tenvin, and Sean each brought their own unique style, yet every interaction carried the same personal touch and joyful eagerness to help. Whether assisting guests, chatting with us while we enjoyed a cigar outside, or helping complete strangers on the street with directions, they treated everyone with the same care and respect. Watching them seamlessly balance hospitality and humanity was genuinely impressive. John, our breakfast waiter each morning, was an absolute gem. Attentive, friendly, and effortlessly warm — he made every morning start on a high note. That kind of consistency and kindness is unforgettable. A special thank-you as well to Mildred and Kaba from the housekeeping team. They were delightful throughout our stay — efficient, caring, personable, and wonderfully detail-oriented. Their pride in their work truly showed. We have stayed at Marriott properties around the globe, and as a Lifetime Titanium Bonvoy member, I don’t say this lightly: the service at The Algonquin ranks among the very best we’ve ever experienced — if not the best. We now have a home every time we visit New York City. Bravo. Well done. Truly exceptional.