Lily Brindley

CR7! We had an amazing time at Eden Pool Club, and a huge part of that was thanks to Rodrigo . CR7 treated us exceptionally well throughout our visit, was great fun, and brought such a positive atmosphere to the whole experience. His friendly attitude, professionalism, and attention to detail really stood out and made our day even more enjoyable. He went above and beyond to make sure we were looked after, and his energy added so much to the vibe of the club. We would definitely recommend coming here and would like to say a big thank you to him for being so outstanding. We can’t wait to come back! ⭐⭐⭐⭐⭐

Ghada

This is only our first night at the hotel, but I felt I had to share our initial experience. We chose this hotel to celebrate our wedding anniversary, but unfortunately our stay has been disappointing so far. Upon arrival, there was no one available to help with our luggage, so we carried it ourselves from the car to reception. After a long check-in, the bellboy assisted us. The reception was constantly crowded with long waits, which is not the service we expected from a four-star hotel. We appreciated the upgrade from a twin room to a king room, but that was the only positive. Our room is a 2–3 minute walk from the elevator. The bed had only a duvet cover, while the duvet was left in the closet for us to put inside ourselves—something we’ve never experienced in a hotel before. The room also had no laundry bag or Do Not Disturb sign, and the bathroom was missing basic amenities such as cotton buds, a shower cap, and a nail file. We also found an inconsistency in the price of the 30-minute pool massage. The hotel’s website advertises it for €70, but we were quoted €95 at the pool for the same treatment—a 36% increase. If prices have changed, the website should be updated so guests are not misled. We sincerely hope the rest of our stay is better, but unfortunately our first impression has been disappointing.

Алиша Ляшук

Hello! We’re Iryna and Alina from Ukraine! We loved our time in Hard Rock Hotel in Marbella! That was fun! The rooms were nice and also spectacular pool view! Breakfast was delicious and the large selection of food! The staff are very nice and friendly:) will be back for sure

Nikki Marshall

What an amazing hotel! On arrival we were greeted by super friendly staff and were checked in by Tyler who was absolutely superb. He explained all of the amenities in the hotel and offered to book reservations for us for anything we wanted to do. The hotel itself is luxurious and classy, food and drinks all excellent. The pool is stunning and we thoroughly enjoyed the DJ’s playing around the pool in the afternoons. No sunbed wars, just very chilled and relaxed atmosphere. Rooms are beautiful with high quality bedding and toiletries, we had a fabulous view over both pools. Literally cannot fault any aspect of the hotel. The staff are all fun and friendly and cannot do enough for you, our room was cleaned every day by very smiley cleaners! We even had a bottle of bubbly waiting for us in our room as we were celebrating our anniversary. We were made to feel special for the whole visit and can’t recommend this amazing hotel enough. Special thanks to Tyler for the welcome he gave us and the top notch service. We will definitely be back. 11/10

B. T.

We stayed at Hard Rock Hotel for our wedding anniversary and had a wonderful time. Thank you for the complimentary champagne in our room—it was a lovely surprise. The breakfast was excellent with plenty of variety, and everything we ate was delicious. The staff were friendly and attentive, and our room was clean and comfortable. Thank you for making our stay so enjoyable!

Victoria Victoria

Wonderful Hotel We stayed at the hotel for 7 nights at the end of July. After reading some negative reviews before our trip, we were a little worried, but those concerns turned out to be completely unnecessary. We had paid extra for the Favourite Club, and we definitely didn’t regret it. It gives you access to the Fancy Pool area. Although the pool area itself is not very large, it is cosy and relaxing. Families with children are welcome there. The bar and restaurant by the Fancy Pool are excellent, with delicious food and cocktails. Our family of four was accommodated in the Wave block, while my brother stayed in the Palm block. The rooms were spacious, and we had a huge terrace. The hotel grounds are large, so even when the hotel is busy, it never feels overcrowded. There are three main pools, plus an additional one if you have access to the Favourite Club. The Sky block is quite far from everything else. We only went there for dinner, and honestly, neither the block itself nor its surrounding area appealed to us. There were always plenty of sunbeds by the pools, so there was no need for people to wake up at 6am to reserve them with towels. The entertainment programme was enjoyable, and the evening shows were very good. The animation team worked incredibly hard and did a fantastic job. The beach is no more than a five-minute walk away.

Paulo Freitas

I stayed at this hotel from 12/07 to 17/07. Overall, the hotel is very good. The facilities are nice, and the food is of good quality. However, there are a few areas that could be improved. The swimming pool closes at 6:00 p.m., which doesn't make much sense during the summer when the sun doesn't set until around 9:00 p.m. It would be great if guests could enjoy the pool for a little longer. The biggest issue during our stay was the two power outages we experienced. The worst one happened on Wednesday evening, when the hotel was left without electricity. We had booked an all-inclusive package, but we were unable to enjoy the services we had paid for. We were not even provided with complimentary water and were told that the only water available was bottled water, which we had to pay for. What disappointed us the most was how the situation was handled. We received no compensation or goodwill gesture from the hotel despite the inconvenience. Overall, we had a good stay, but the way this situation was managed left us with a much less positive impression of the hotel.

Mohammad Alshatti

Unfortunately, our stay was a huge disappointment from beginning to end. From the moment we checked in until we checked out, nothing went smoothly, and we never felt welcomed or valued as guests. The check-in process was disorganized and frustrating, and the issues continued throughout our stay. The level of service was poor, staff were unhelpful, and the overall experience fell far below what we expected. To make matters worse, an alarm went off in our room every single night, repeatedly disturbing our sleep and making it impossible to properly rest. Despite this ongoing issue, it was never resolved satisfactorily. Instead of enjoying our vacation, we found ourselves constantly dealing with unnecessary problems. By the time we checked out, we were simply relieved to leave. This hotel did not meet even basic expectations for hospitality, and based on our experience, we would not recommend it to anyone looking for a pleasant and relaxing stay. We hope the management takes guest feedback seriously and makes significant improvements because, unfortunately, our experience was one of the worst we’ve had.

Petr Nagorn

I recently stayed at Alua Calvia and was absolutely delighted. The quality of service, food, and overall comfort here far exceeds the hotel's official rating — you can feel it in every detail. ​A special shoutout goes to the team: the staff is incredibly well-coordinated, professional, and genuinely attentive to the guests. The cuisine is beyond praise! Both breakfasts and dinners were amazing, incredibly delicious, and featured a great variety of choices every day. ​I stayed as a guest of My Favorite Club and it was worth every penny. The level of service in the club rooms was flawless, and the club lounge itself was absolutely wonderful with a fantastic atmosphere. I have stayed at other Alua properties before, but this one is hands down the absolute best. I will definitely be back. Highly recommended!

Gosia Pietka

We had a fantastic 7 days stay at this all-inclusive hotel. The food was excellent, with a wide variety of fresh and delicious options available at every meal. The restaurants were well organized, and the service was outstanding throughout our stay. The hotel facilities were exceptional, including clean and well-maintained pools and comfortable rooms with sea view. The entertainment team, a specially Rudi did an amazing job, offering fun activities during the day and professional shows in the evening. Overall, the combination of excellent food, outstanding service, great facilities, and fantastic entertainment made this a truly memorable holiday. We would highly recommend this hotel and would happily return in the future.

Lieselotte Staes

We stayed at Zoëtry Mallorca for 10 days, and it is truly a hidden gem. The hotel is beautiful, spotless, and perfectly located away from the busy tourist crowds. If you’re looking for peace and tranquility, this is the perfect place. The food was very good. Our only small criticism is that there could be more staff during breakfast and in the restaurant and bar. That being said, the team works incredibly hard and always does their best. A very special thank you to Fernando at the reception. He gave us such a warm welcome and went above and beyond throughout our stay to make sure all our wishes were fulfilled. We would also like to thank Marc, a genuinely kind man who was wonderful with our children and always happy to help. Finally, a little reminder to all future guests: if you treat the hotel staff with kindness and respect, you will receive the same in return—often even more. Their dedication and friendliness deserve to be appreciated.

Ethan Torrens

Such a lovely place. The location and the set up makes you feel like you’re in a fairy tale. The hospitality from the staff made the difference, starting from the warm welcome from the host and all the way to the housekeeping. Special mention to a very sweet lady named Vicky who made our stay even better. Highly commended place to stay or for just a calm night out in one of their restaurants. ⭐️⭐️⭐️⭐️⭐️

sara caroline

We had a lovely stay here. The property itself is absolutely beautiful! Our suite was gorgeous as well. The hotel had a power outage during our stay which was a bit inconvenient but the staff handled it well. The food however was a bit underwhelming for the price you pay.

Marc Stühler

We celebrated a wedding at this hotel and have mixed feelings about our experience. First of all, the location is absolutely stunning. The venue is beautiful, the pricing is fair, and the planning process before the wedding was smooth. The staff was responsive to organizational questions, and everyone was very excited for this special day. Unfortunately, the service experience during the event itself was disappointing. Throughout the entire stay, several members of the staff came across as passive-aggressive, uncooperative, and at times even dismissive. One situation stood out in particular: one of the wedding guests was missing, and we informed the staff while searching for him. We were sent to a certain area where he might be, but when we tried to go there, we were abruptly told that the area was reserved for resort guests only and that we had to walk all the way around the property instead. In a stressful moment like this, we would have expected a more helpful and empathetic response. Another unfortunate incident happened just before the ceremony. An entrance that was supposed to be opened a few minutes earlier remained closed, leading to an unnecessary discussion involving several staff members and the officiant about whether we were allowed to pass through. None of these situations alone would have ruined the day. However, there were many small incidents like these, and together they created the feeling that we were not truly welcome. We repeatedly felt treated with indifference and a lack of respect. It is especially disappointing because the venue itself is truly beautiful and has enormous potential. Sadly, the service experience overshadowed much of what should have been an unforgettable celebration. 2 stars for the amazing location – but unfortunately, the service left a lasting negative impression.

Giedre Sofka

I would like to share my experience following a recent stay at your hotel. Overall, the hotel itself is pleasant, located in a very quiet area, which is ideal for guests seeking peace and quiet. Its proximity to Palma (approximately 20 minutes away) is also convenient. However, I encountered a serious issue regarding a personal belonging. Upon my departure at 4:00 a.m., I unfortunately left behind a pair of gold earrings with diamonds in the bathroom. I fully acknowledge that this was my mistake. Nevertheless, considering the hotel’s five-star standard, I trusted that any forgotten personal items would be properly handled and returned if found. After my early flight, I contacted the hotel at around 10:30 a.m. to inform the staff about the earrings. I was promptly told that nothing had been found. A few days later, I left a one-star review regarding this matter. Interestingly, about an hour after posting the review, I was informed that one of the earrings had suddenly been found and that it would be sent back to me. I responded accordingly and waited, but unfortunately, no further action was taken and communication ceased once again. This experience raises serious concerns about the level of service and reliability expected from a five-star hotel. When guests feel uncertain about the safety of their personal belongings, it is not a minor issue. I believe it is important to make other travelers aware of this situation.

Christa Middler

We don’t know where to start to review this resort! We had the best time here. Service was beyond our imagination. Arina , Monika were exceptional and all the congierge, guest services went beyond in creating a wonderful time for us. Mathias also helped. Our room was immaculate , our main cleaning person ( sorry don’t know her name) we can’t thank her enough. We had the the Preferred club reservations and our breakfast and dinner was included. The food and selections plus quality were excellent. The staff was always helpful and kind, Kika the women at Breakfast was Just super. The grounds were wonderful, a shout out to those gardeners who watered and took care of all those beautiful plants early in the morning! Our entire experience was amazing. We traveled a lot in our lifetime, but we believe, this resort was just amazing. Have to thank our travel agent Dawn Kidd, who recommended it to us!! Sure hoping we can visit this beautiful place again!

Malcolm M.

A most enjoyable stay in a great location. We booked 7 nights in early June to celebrate a significant anniversary. The hotel was easy to get to by taxi from the airport. Taxi cost us €50 each way. The Hotel exterior entrance is a little unassuming but once inside, the air of calm compared to the bustle of the street is lovely. The staff are all smartly dressed in uniform and immediately on hand to assist. Check in was smooth and made even more pleasant by the glass of chilled cava offered to us. A special mention to Elisa on reception who helped to iron out a misunderstanding with our room. Our room had a wonderful view out over the grounds and towards the sea. The room was well appointed and was of a good size, with a full width balcony which we enjoyed each day with our morning cuppa and evening drinks. Equipped with two full width wardrobes (his and hers!) there was plenty of storage space (something often lacking in hotels these days). The bathroom was clean and the shower was spacious. Aircon was fine and very quiet. A complementary bottle of mineral water was included each day and the Nespresso coffee maker was replenished daily. Breakfast was a buffet affair with a good variety which changed slightly each day. There was an egg station where you could order freshly cooked omelettes etc. We enjoyed breakfast each day on the outside terrace which was absolutely beautiful. Come early because these tables fill up quite quickly. Each morning, members of the hotel staff passed around the restaurant chatting to customers and getting feedback. A nice touch. The hotel grounds are beautifully kept. The pool area was clean and shaded by trees and umbrellas. The scourge of the bench baggers (people marking sunchairs with towels and then disappearing) was present, but we never had a problem finding a chair. Might be more difficult in high season. There is easy gated access to the beach from the hotel grounds and we enjoyed a pre breakfast swim in the sea each morning. The pool restaurant/bar (Olios) served a good variety of drinks and food which we enjoyed on a couple of days. Each evening we were there, there was entertainment laid on from 21:00 -22:30 which was centred around the Piano Bar. We enjoyed drinks each evening while watching. The location of the hotel is pretty good. The promenade around the bay is lined with many bars and restaurants and we never had a problem finding reasonably priced dinners and drinks. Similarly, the main road at the front of the hotel is quite busy but without very much traffic. Lots of gift shops, small restaurants and bars. Plenty of life, but not of the kind you would find in Magaluf.... Overall we would highly recommend this hotel and enjoyed the peaceful atmosphere linked to the adults only philosophy.

Therese Kidman

We had a wonderful stay here. The reception staff at check in were welcoming and efficient. We were lucky enough to have a spacious room on the ground floor which was clean and bright and which provided large bottles of toiletries for use during our stay. The room was well serviced daily although I would have been happier if towels weren’t replaced daily despite being hung up. The pool area overlooks the beach but is quiet and peaceful. Maybe a few more sunbeds for the number of guests at the hotel. Being Able to order at your sunbed using a qr code is handy. Breakfast was fine. Fruit, bread, cured meats and cheese and sufficient hot options. Very friendly waiting staff as well. The piano bar in the evening is the place to be With amazing views over the bay and hard working waiting staff doing their best to keep us all happy. The gym is a bit small. Maybe could do with an outside covered area with more equipment. I know we all have EarPods, but some livelier music in the gym would not go amiss. All in all, we loved it here and would come back in a heartbeat. Thank you Villamil!

Danielle Fitzgerald

We celebrated our honeymoon here. The staff went above and beyond to make this vacation special for us including a honeymoon champagne setup upon arrival and exquisite hospitality. I will note that during our stay the average age of guests were middle to older aged individuals—which is fine but we were hoping to mix and mingle a bit more with people of our age range. We paid for all-inclusive which I would not recommend. I say this because the hotel was a bit “boring”. Most people at the resort were sleeping or reading during the day, no music, no entertainment. There were maybe less than 5 people in the pool at a time. I huge con was also they didn’t slow drinks with you in the pool. This was a huge draw back to the all inclusive deal. We ended up spending a lot of time outside the hotel making the all inclusive not worth it for us. But again the staff and the hotel itself was absolutely perfect. I think if you’re going on a trip here to relax and lounge this is the hotel for you. But if you’re looking for a more upbeat social environment this may not be it for you. But the location was great. Very close to a lot of shops and restaurants.

Lucy Spy

We spent a wonderful 5 nights at the hotel. We stayed in a swim-up room and, although the weather wasn’t the best during our stay, I still made the most of the “private pool” as the water temperature was very pleasant. The ambiance of the hotel was fantastic, with spacious and clean rooms, a great breakfast selection, and plenty of delicious food choices in all the restaurants, including the buffet. The staff were amazing — a special thank you to Diego at reception, as well as Matias, Camila, and of course the lovely Monika. Nothing was ever too much trouble. We also used the spa facilities, and the deep tissue massage by an Argentinian lady (sorry, I can’t remember your name) was excellent. Overall, we had a fantastic stay and would happily return.

Lu

What an incredible stay! This is honestly the best hotel I’ve ever stayed in. Everything was exceptional from the moment we arrived. The hotel was beautiful, the staff were warm, welcoming, and attentive, and nothing was too much trouble. They showed the World Cup so you never miss a moment, the hospitality was fabulous! The food was absolutely sublime—every meal was delicious and beautifully presented. The attention to detail throughout the hotel was outstanding, and it made for a truly relaxing and memorable experience. I wouldn’t hesitate to recommend this hotel to anyone, and I can’t wait to return. Thank you to everyone for making our stay so special!

Deelan V

Our stay at Ikos Andalusia was exceptional from start to finish. The standout feature was the incredible staff—every member of the team was warm, attentive, and genuinely committed to making our holiday special. The variety of restaurants and cuisines was outstanding, with something to suit every taste. Every meal was beautifully prepared, and the quality of the food was consistently excellent. It really felt like fine dining throughout the resort. The amenities are fantastic, and the selection of pools means there's a perfect spot whether you're looking to relax in peace or enjoy time with family. The resort is beautifully maintained, and every detail has been thoughtfully designed to create a luxurious and stress-free experience. Overall, Ikos Andalusia exceeded our expectations in every way. If you're looking for a luxury all-inclusive resort with exceptional service, incredible food, and first-class facilities, this is the place to be. We can't wait to return!

Moeed Amin

I suspect I share many of the reasons why a busy parent, with kids, will choose an all-inclusive resort: no hassle, no hidden costs, value for money, great service, and frankly no worries. I got all of this from Ikos Andalusia. Caveat, we paid extra for the deluxe package. So I can only speak for that. The service was incredible! I cannot speak highly enough. They are all friendly, really look after you and very responsive. They adapted to accommodate things when it rained a couple of days and they're just great. Special mentions go out to the following people who made our stay wonderful: Matias, Cia (the sommelier), Johan, Jose (sommelier), Jose Antonio, Erika, Dora, Josh, Cristina, Yegor, Alexandru (he was our personal concierge and was fabulous), and Ana. The food was good. They had a great selection of restaurants to choose from. As it gets very busy, I recommend you book what you want for your whole stay in advance. I recommend booking before you arrive. Well worth it and reduces the hassle. Not their fault if it's too busy and they can't switch you around. The rooms were nice. They're not fancy, but they're very clean and well-maintained. The view of the sea was really nice. The facilities are great. You find hidden gems as you explore the resort. What was really cool is that even though they were at full occupancy, it never felt crowded. That adds to the relaxation. Overall, recommend this place highly!

Natalie Petrenko

Ikos truly stole our hearts. From the very first moment, we felt not like guests, but like part of a family. Every single detail is thoughtfully designed, creating an atmosphere where you feel genuinely welcomed, cared for, and completely at home. The atmosphere is incredibly relaxing, and the staff takes care of you every second of your stay with such warmth and professionalism. The food is simply outstanding — not only in the à la carte restaurants, but also at the buffet, where every dish feels fresh, refined, and made with love. The quality of the drinks is also exceptional and truly elevates the whole experience. A special mention goes to the housekeeping team, who maintain impeccable cleanliness and make sure everything is always perfect. And from the bottom of our hearts, thank you to Lilou at reception, Juan from the Chiringuito team, and Darko, the restaurant manager. You made this holiday the best vacation of our lives with your kindness, attention, and genuine care. Ikos is not just a hotel — it’s a feeling, a place you never want to leave and can’t stop thinking about after coming home. We will absolutely be back again. Thank you for unforgettable memories❤️

A

We just came back from our trip to Ikos Andalusia. We went there from Tuesday till Sunday. It was absolutely amazing. Such kind and accommodating staff. They met our every need, even needs we didn't know we had! For our check-in we were greeted with such warmth by a lovely young lady who's name I unfortunately forgot. She set the mood for our whole holiday. The food was amazing but make sure to make reservations in advance because it can be fully booked pretty quickly. The pools were lovely and 24/7 roomservice is such a nice service to have. The beach is very accessible and their live music was a wonderful way to end our night every day. We will be back to Ikos for sure! Kind regards, Amy

Denise Knoblechner

We had a wonderful stay with our family! Everything was perfect from the moment we arrived. The hotel was clean, comfortable, and very family-friendly. The staff were incredibly kind, welcoming, and always happy to help. Our children had an amazing time, and there were plenty of activities to keep them entertained. The food was delicious, the facilities were excellent, and the overall atmosphere was relaxing and enjoyable. Thank you for making our family vacation so special. We would definitely love to come back and highly recommend this hotel to other families!

Krystian Kwela

Pros (+) The hotel is situated in a beautiful location. Unfortunately, the sea view we paid for was severely limited by the hotel buildings. We were disappointed. All meals were prepared deliciously and with care. The restaurants were comfortable, spacious, and clean. The entire facility made a good impression on us. The staff was always smiling and ready to help. Cons (-) The only thing that could be done is to address the people who take up the pool loungers with towels in the morning and then don't use them all day. Other than that, no complaints.

Sejer Vindbjerg

Very nice place! Our room (202W) had a beautiful view, which made our stay even more enjoyable. The food was also excellent, with a great variety of delicious dishes every day. We loved relaxing on the many sunbeds by the pools, where the music and atmosphere created a great vibe. The resort could use a bit more signage to make it easier to navigate, but the large map near the reception was very helpful. Overall, we had a wonderful stay!

Liam Matthews

This was our first holiday as a family of 4 and its been fantastic. The hotel is very clean and all the staff have been great. There is alot of choice in the restaurant. The entertainment has been really good especially the animation team who have had so many activies avaliable for the children to do throughout the day. We will definitely be coming back to this hotel again. Great recommendation for a family resort.

Marjo Bekshiu

I was pleased to spend 15 days in Palma in this amazing resort. Very good and friendly for family like us with a 1 year old kid. Everything was good. Special thanks to Jerry for the best caffes, Adrian the best barman, and Joao the best manager for all help to make our stay better.

Jo the Compass Queen

Asia Gardens is one of those rare hotels that genuinely feels like an escape. The tropical gardens, waterfalls and collection of beautifully designed pools create the impression that you’ve travelled much further than the Costa Blanca. Each pool has its own atmosphere, whether you’re after peaceful relaxation, a leisurely swim or simply a different spot to spend the afternoon with a book. A particular highlight was the 9am Qi Gong and meditation class. The instructor was excellent, making the session accessible and enjoyable regardless of experience. For an hour, the usual mental clutter disappeared and I left feeling calmer, more focused and ready for the day ahead. The hotel also deserves credit for its vegetarian options. Too often, vegetarian menus feel like an afterthought, but there was a genuinely varied choice across the restaurants, with plenty of fresh and interesting dishes. Our room was equally impressive. The super king bed was gloriously comfortable and made it dangerously easy to justify an afternoon nap between pool visits. If there is one area where the guest experience could be improved, it would be the reliance on wristbands. Having to present or scan them repeatedly throughout the stay felt slightly at odds with the otherwise seamless luxury experience. A more discreet digital solution, such as room-key recognition or app-based identification, would feel more in keeping with the hotel’s premium positioning. That said, this is a minor observation in what was otherwise a wonderful stay. Between the wellness programme, exceptional surroundings, comfortable rooms, excellent food and abundance of pools, Asia Gardens remains one of the most relaxing hotels I’ve visited. A place that reminds you that slowing down is sometimes the most productive thing you can do.

Ben Allen

Great place but wasted potential. We went for 3 nights with out little boy who's 2.5 for a 'recharge' break. Now the hotel grounds and lobby are stunning, check in felt 5* and the pools genuinely are amazing. Absolutely no complaints. Where I feel it really lacks is captialising on the basics. A morning coffee for me is essential, staying round europe and the world at other 5* spa resorts (not all inc) I'd expect to be able to purchase a morning coffee of a high quality - at Asia Gardens you are stuck with a quite poor breakfast buffet, machine coffee which is in paper cups to take out the busy dining hall. Given the pristine seating areas (like outside the Koh Samui restaurant) it's criminal not to be able to unwind. Beyond the front desk, service was 'ok'. Poolside in the heated pool we ate and drank all day, each time I would have to go to the bar to request drinks and food, did not feel premium. Huge potential here and I'd love to go back IF the basics were fixed. Otherwise, hotels like Nous in Santorini are a better option.

Jackie Kennaugh

My husband and I stayed at Asia Gardens Hotel & Thai Spa in Alicante from 1st–4th March and had a lovely stay. The front desk staff were very welcoming and helpful throughout our visit. The breakfast restaurant team were friendly and attentive each morning and, on our last day, kindly opened an hour early to serve us a hot breakfast as we had to leave for a flight — an extremely thoughtful gesture. The staff in both the Koh Samui and Polop restaurants also provided excellent service and made our meals very enjoyable. I would also like to mention how helpful the staff were when I thought I had lost my handbag. They went out of their way to assist me, which I really appreciated. Thank you to the entire team for making our stay so enjoyable. We left with wonderful memories and will definitely be returning. My husband and I would not hesitate to recommend Asia Gardens Hotel & Thai Spa to anyone visiting Alicante. With our best wishes.

Slobodan Krucican

We expected so much more after seeing the appealing pictures and in the knowledge that the hotel is part of the prestigious LHW group. This is a decent four star hotel with a beautiful garden. However, it is far far away from being luxurious and has some issues that make me want to not come back. Our room was spacious and clean. The interior shows its age and there are just two chairs and a small table on the balcony, no sun loungers. Housekeeping is a lottery, some days you will get new towels or hygiene supplies, some days you won’t. The hotel has a free WiFi throughout, but the cover is patchy and the connection (40Mbps at best, mostly 2-5) unstable. Mind you, it’s not password protected, so all security warnings went off on my machines. I‘d be careful about using it to access my ebanking. Excellent gym with the latest Technogym equipment. Restaurants vary in quality: Lombocci was abominable, Koh Samui decent and the pool grill really good but, alas, not open for the evening. Now for the deal-breaker: the loungers at the pool are old, rusty and quite full of bird droppings. The covers vary, but the birds leave their marks and it is not getting cleaned. The hotel issues green cards entitling you to one (!) towel per day. So, if your towel is wet or you want a second one as the first one is covering the bird poo, good luck. Not collecting the green card at the end of the day results in a €35.- penalty. Quite the attitude for a luxury hotel. The main pool closes at 19:00. Don’t worry, the pool boy will unmistakably let you know that it’s time to leave and no, sorry or please are not part of his vocabulary. The hotel is hosting conventions and is not really oriented towards the individual tourist imho. You may check the final bill, as we've had someone else's drinks on it. The hotel took it off the bill without any fuss, but you still should check it.

Oleg Genshaft

Rating: 3.5 / 5 Stars The Verdict: A stunning botanical oasis that feels like a tropical escape in the heart of Spain, but one that is increasingly held back by outdated management practices, rigid room configurations, and a "nickel-and-dime" service culture. ### The Highlights: A Visual Masterpiece It is impossible to ignore the fantastic grounds. The hotel’s greatest asset is its landscaping; the lush, tropical gardens are genuinely immersive, making you feel as though you’ve been transported to Bali or Thailand. The variety of pools and the sheer scale of the exotic plants create a sanctuary-like atmosphere that is, visually, every bit the 5-star experience. ### The Rooms: Design Flaws & Layout Frustrations While the Balinese-inspired decor is charming, the functionality is lagging. The "3rd Bed" Issue: A major grievance for couples or travelers seeking a clean, minimalist space is the presence of a permanent 3rd bed (often a daybed or sofa bed) in many Deluxe rooms. Even if you don't need it, it is frequently non-removable, cluttering the room and eating up valuable terrace space. The "Outdated" Feel: While the materials are high-quality (teak and stone), some of the tech and fixtures are beginning to feel tired. For a hotel that commands these rates, the rooms should feel like a fresh sanctuary, not a crowded showroom. ### Service & Amenities: The "Nickel-and-Dime" Culture This is where the hotel loses its "Leading Hotels of the World" luster. True luxury is defined by seamlessness, but at Asia Gardens, there is a palpable sense of being charged for the basics. Tennis & Facilities: In most global 5-star resorts, the use of a tennis court is a complimentary amenity for guests. Here, it is an additional cost—a small charge that leaves a big, "un-luxurious" aftertaste. The Towel Card System: Perhaps the most glaring sign of outdated management is the towel card system. Requiring guests to carry plastic cards to exchange for towels is a relic of 3-star mass-market tourism. At this price point, fresh towels should be readily available at every pool station without the need for a "security deposit" mentality. ### Dining: Good, Not Great The food is perfectly edible and often quite fresh, but it lacks the culinary "wow" factor required of a top-tier resort. Value for Money: The pricing reflects 5-star luxury, but the execution feels closer to a standard high-end buffet. It’s "safe" food that doesn't quite match the adventurous spirit of the Asian theme. ## Summary for the Discerning Traveler Asia Gardens is a victim of its own beauty. It looks like a paradise, but it operates like a large, corporate-managed hotel. If you go for the grounds and the spa, you will be happy. However, if you are accustomed to the effortless, "everything-included" service of an Aman or a Four Seasons, the constant extra charges and the clunky towel cards will likely frustrate you. It remains a beautiful property, but it is currently a "word removed" from the elite tier of global hospitality.

Paige Allen

Unfortunately, I wouldn’t recommend this hotel. It’s very run-down and basic with damaged walls, rubbish, stained carpets and poor bathrooms, I’d say it’s more of a 2/3 star hotel than a 4 star. The reception staff were incredibly rude and unfriendly, they refused to help us with arranging taxis and provided no guidance. There were also loads of cockroaches around the hotel during our stay. There was no air conditioning running throughout most of the hotel, which made the communal areas really uncomfortable, and multiple guests were complaining about it while we were there. There’s no porter service either, so you have to drag your suitcases up a steep hill and flights of stairs yourself, which isn’t ideal, especially in the heat. The sunbeds are all crammed together, and unless you’re out reserving one at around 6am, you’ll struggle to get a decent spot. The pools are small and overcrowded, so we ended up paying to go to beach clubs instead. The beach is not owned by the hotel and you have to pay for beach beds, the reception staff failed to mention this and mislead us which was frustrating! The food was okay but nothing special, and even the drinking water around the hotel was always warm, with no cold water available, which was really disappointing in the heat. Overall, the hotel just didn’t live up to its 4 star rating. We were really disappointed with our stay and wouldn’t return.

Justin

Our stay at this hotel was absolutely incredible. The views are breathtaking, and the food is delicious with so many options to choose from. However, the absolute best part of the resort is the animation team! There are fun activities happening at all hours of the day, including amazing pool parties and a fantastic silent party. The nightly shows are completely professional and so entertaining! A huge shoutout to the amazing team who made our vacation unforgettable: DJ Shaggy kept the energy high, the choreographer La profe is brilliant, and the chief Barbie runs everything perfectly. Special thanks to the wonderful entertainment staff Capuchino, Koko Loco, Shakira, Macarena, Papi Chulo, Nutella, and Brasil you are all stars! We can't wait to come back!

Kai Annandale

Disgusting hotel riddled with mould&damp. We checked in to the hotel on 6/8/26, we also checked out 6/8/26 due to the sheer disgust of the hotel, resulting in me and my partner losing over £3100. (Trying to get this refunded) We were given our first room, there was mould on the ceilings, the walls and in the air con unit. A foul smell of damp in the air. Filthy pillows, floors, a balcony that had had numerous smashed tiles (barely fit to walk on without cutting yourself) and stained bedding. Absolutely not what you’d expect from a so called “4* hotel”. After seeing the state of the first room we went to reception and requested we were moved rooms. Explained numerous times how I suffered from asthma in the past and still have the occasional flair up meaning sleeping in a room riddled with damp was absolutely unacceptable and was already affecting my chest from the 20 minutes I was in there. We were then provided with a second room and was told we can choose which room we preferred, only to walk in with the same issues. Mould on the walls and the scent of damp. The room was cleaner than the other but was still disgusting having what appeared to be poo residue on the towel. Again we complained, only for the hotel manager to send in the ‘maintenance technician’ to pour odour blocker down the drains as if that was going to remove the damp. They are clearly not working to remove damp as the ‘maintenance technician’ also came in to just wipe off the mould with water and a cloth. We could not use the aircon In either of these rooms due to it only blasting and intensifying the smell. Aircon vents brimmed with dust appearing to never have been cleaned. A number of flies and other insects in both rooms. At this point we had been in the hotel for 4 hours waiting for a resolution from TUI and the damp conditions was really taking an effect on my chest. With it being clear there was going to be no resolution before we would have to sleep, we had to make the decision to check out of the hotel and pay for a room in the hotel next door (Cabot Cala ferrera) as we would not possibly be able to sleep in those conditions and booked our own flight home the next day. I genuinely have no idea how other guests have not had/reported these issues or how it has only happened to us. Side note; pools reeked of urine suggesting they’re not cleaned regularly, hallways are ran down and also have a damp smell. Absolutely outrageous no refund has been given and the fact TUI will continue to do business with a hotel in these conditions is crazy. DO NOT BOOK THIS HOTEL. Follow on from hotel reply; we were absolutely not offered alternative accommodation, we were only provided the option of the 2 damp rooms. I also have photographic evidence of the towel but it will not allow me to attach images. You can see these images on my review left on trip advisor.

Ruben Santiago

Perfect stay. The hotel facilities are outstanding and the location is unbeatable.* From the very first moment I felt right at home. I’d like to highlight the excellent quality of the food, the impeccable cleanliness throughout, especially in the buffet area, and the kindness of all the staff. I will definitely be back next summer. ❤️

Hanna Jugo

Everything was great overall, but I can’t help mentioning one thing that left a bad impression. At dinner, my boyfriend and I would often walk in alongside 5–6 other guests. The staff member at the entrance would warmly greet everyone, but then stop only us and ask for our room number, even though nobody else in the group was asked. I understand that checking room numbers is part of her job and it may have been completely random, but being singled out made us feel uncomfortable and somewhat marginalized. I don’t believe there was any bad intention behind it, but I wish the policy had been applied consistently- either by asking everyone or by not asking anyone. Other than that, everything else was wonderful, and we really enjoyed our stay.

pamela lagunas contreras

Here’s my honest review of METT Marbella. Overall, I had a good stay. One of the biggest highlights is definitely the location right on the beach. The views are beautiful, and the atmosphere is very peaceful and relaxing. The food at the hotel was good. There are two restaurants: AMMOS, which serves Mediterranean cuisine, and Isola, the Italian restaurant. There’s also Lola’s Bar, where you can grab snacks and drinks during the day. The cocktails were great as well. The biggest downside was the service. It was extremely slow throughout our stay. We were often left waiting much longer than expected, and when we mentioned it, some of the staff didn’t seem very receptive. Considering the level of hotel, I think this is an area that definitely needs improvement. As for the rooms, they were perfectly fine. They’re not the most luxurious rooms I’ve ever stayed in, but they’re comfortable and have everything you need. There were a few maintenance issues in our room—the shower drain didn’t drain properly, causing water to pool, and the bathroom door didn’t close very smoothly. Nothing major, but details that could easily be fixed. One thing I really appreciated is the hotel’s commitment to sustainability. They clearly focus on being environmentally friendly, which is a great initiative. The location is nice if you’re looking for a quieter beachfront stay. However, if you want to explore Marbella and the surrounding areas, I would definitely recommend renting a car. Otherwise, you’ll find yourself relying on taxis or Ubers quite a bit. If being close to all the main attractions is important to you, this may not be the most convenient choice. Overall, if you’re looking for a relaxing beachfront hotel with good food, beautiful views, and a calm atmosphere, METT Marbella is a solid option. Just be prepared for slower service and a location that’s a little farther from the main attractions.

Paula Vazquez

Our experience at the hotel was amazing from start to finish. Everything was very well taken care of, and all the staff were fantastic — always friendly, attentive, and willing to help with anything we needed. We would especially like to highlight Claudia R. for her kindness, warmth, and attention to detail. From the very beginning, she made us feel incredibly welcome and made sure everything was perfect throughout our stay. It’s always a pleasure to meet such professional and genuinely lovely people. Overall, a 10/10 experience. We will definitely be back!

Jennifer Tanner

We were very positively surprised by the METT Hotel in Marbella. We were welcomed with a complimentary welcome drink, and there was also a small treat waiting for us in our room, which we really appreciated. The pool is beautiful, and the entire hotel is very clean. We did not notice anything negative during our stay. The beach is also lovely. The service on the beach could be improved slightly, but the food served both on the beach and by the pool was excellent. The breakfast was delicious as well. The buffet offered a great variety and had everything we could wish for. Taxis were arranged for us very quickly. Although they were quite expensive, this is not the hotel’s fault, as taxi prices are generally high in Marbella. Overall, we had a wonderful stay and can highly recommend this hotel to anyone visiting Marbella.

alessandra varrassi

This was probably the nicest hotel I have ever stayed in. The amenities were amazing starting with the breakfast buffet in the morning. Pool and poolside menu were great. The restaurants on site made you not want to leave. Some further restaurants/nightlife are like a 25 minute taxi away. I would recommend this hotel to anyone. Erika and the rest or the staff were really lovely to us throughout our stay

Maryam

The hotel is beautiful, with modern, stylish rooms, a fantastic pool, and direct beach access. Everything was spotless, and the atmosphere was relaxing from the moment we arrived. The food was fantastic, with plenty of delicious options to choose from throughout our stay. We also loved spending time by the pool, where the live DJ created such a great atmosphere during the day! The staff service was exceptional. A special thank you to Alejandro, who was incredibly welcoming, friendly, and attentive throughout our stay. He was happy to help with anything we needed, and genuinely made us feel valued as guests. We would definitely stay here again and highly recommend METT to anyone visiting the Costa del Sol!

Ljh

We had a wonderful time at this hotel. The room was spacious and clean, huge breakfast buffet, lovely facilities (gym/sauna/mini golf etc), hotel is modern, staff were very friendly. We arrived after mid night and the hotel had a beautiful buffet left for us with wine! This was really appreciated after a long day of travelling. The staff also made a special effort for our daughters birthday which made her day ! The only downsides were the pools were quite cold and food at lunch/dinner was ok.

Afaf Zerbi

Tamara Dominguez and Danielle Cruciol went above and beyond to make our family feel cared for. Their level of care far exceeded our expectations. When our family needed extra support during our stay, they went well beyond their duty to make sure our holiday was still an enjoyable and memorable one. Their kindness, attentiveness, and genuine warmth made all the difference to us. Tamara and Danielle are a real credit to the hotel, and we are truly grateful for everything they did. We will remember their care long after this trip. Thank you, Tamara and Danielle, for everything — you made our holiday truly special.

georgia crichton

Definitely would not class this as a 5 star hotel. Maybe 3 or 4 max. Food is revolting and always served cold at the à la carte restaurant. Came out within 3 minutes of ordering so had obviously been cooked a while prior and left sitting. Also booked a room with a hot tub, paid extortionate amounts to be told they are all down for maintenance Is very kid friendly, good pool choices

Ross Ballantyne

Returned from a fantastic trip to this hotel. Third holiday here and it seems to be getting better every year. It’s not cheap but we feel it’s definitely worth the extra money. A particular thanks to the kids entertainment team. My son has Down Syndrome and they were absolutely amazing with him and my other 2 kids. Hotel is definitely suited to families and in particular younger kids. Couldn’t recommend this place enough.

Emma Tuohy

We had the most fantastic stay - we stayed all inclusive, the dining options were all great and the buffet varied every day, the kids loved trying new things!! Our split room was perfect, meant we had our own space away from the kids which was perfect. The pools had everything to keep the kids entertained and the lap pool was great to take a break from splashing and manage some swimming!! The entertainment varied every night, some hits and some misses but the enthusiasm was always there. And big shout out to the Kids Club staff - they were incredible!! First time our kids have actually asked to go back to a kids club. All in all a fantastic stay, definitely keen to check out the other hotels in this chain!!

Yuliya Lubin

Overall our family had a wonderful stay at Jumeirah Mallorca. The hotel is on a mountain with beautiful views of the sea and the mountains, we had the most gorgeous sunsets. What stood out most was the exceptional service and genuine attention to detail. The team consistently went above and beyond to make us feel welcome, especially our children. From the moment we arrived, the kids were welcomed with gifts. When we entered our room, they found adorable plush animals, petite robes and slippers waiting for them—a lovely surprise that immediately set the tone for our stay. Even at the restaurants, the little touches continued with beautifully designed coloring kits. It made dining with young children both fun and easy. The hotel is incredibly family-friendly. The dedicated children’s pool felt peaceful and almost private, the kids’ club was excellent, and the entire property is designed in a way that families can truly relax without sacrificing the luxury experience. The resort itself is beautiful. We loved how it’s seamlessly integrated into the natural stone cliffs, blending beautifully with the surrounding landscape. It has the feel of a true resort, where it’s enjoyable to wander through the property rather than feeling confined to one building. The complimentary shuttle to Port de Sóller was also extremely convenient. The food exceeded our expectations. Breakfast was outstanding, with an excellent selection of fresh local produce, and the casual restaurant served some of the freshest fish we had during our time in Mallorca. The spa is absolutely beautiful, with wonderful facilities that made for a truly relaxing experience. We also appreciated thoughtful touches like flower petals placed on our bed during turndown service. The hotel is beginning to show its age in some areas, and a refresh of the rooms and certain facilities would elevate the experience even further. That said, the property is exceptionally well maintained, and its charm, setting, and service more than make up for it. The only real disappointment was our room. While comfortable, it felt quite small for our family. During check-in we were offered a paid upgrade, but when we later asked if there was any possibility of moving to a larger room, we were told nothing suitable was available. Given the hotel’s otherwise exceptional level of hospitality, we had hoped for a bit more flexibility. Overall, Jumeirah Mallorca delivers a luxurious yet relaxed family resort experience with outstanding service, beautiful surroundings, excellent dining, and thoughtful touches that make both adults and children feel genuinely cared for. It’s a hotel we would happily return to.

Sulaiman AlKadi

Had an exceptional stay from the moment we entered the hotel till the moment the car was packed all thanks to the helpful staff. The views were phenomenal 10/10, my only comment would be the condition of the property needs some improvement. And variety of restaurants is all catered as fine dining, hoped there were more family oriented or international cuisine in the hotel. But still the views alone would bring me back.

Nicole HEBRON

I would not recommend this property. We booked through American Express Fine Hotels + Resorts expecting a true five-star luxury experience, but the hotel consistently failed to meet even basic standards of hospitality, comfort, and maintenance. The most upsetting part of our stay occurred on our first day when two female employees laughed and referred to me as "the gringa" after I politely asked for directions. Being mocked by hotel staff made me feel unwelcome, disrespected, and extremely uncomfortable. No guest should experience this at any hotel, let alone one that markets itself as luxury. The accommodations were equally disappointing. Our first upgraded room had such a strong odor of sewage, mold, or water damage that staff immediately acknowledged it and relocated us. Despite repeatedly requesting a quiet room before arrival and again at check-in, we were placed between two elevators and across from a staff entrance, resulting in constant noise throughout the night. The room also never cooled properly, making it difficult to sleep, and the property itself felt dated, with worn carpeting, damaged walls, visible mold in the shower, and poor housekeeping. The spa's pricing was also concerning. We were quoted one price by phone, only to learn prices fluctuate based on demand, with the exact same treatment costing up to €50 more depending on the time. Staff could not even provide a definitive price before booking, which felt far from the transparency expected at a luxury resort. To add to the disappointment, our American Express Fine Hotels + Resorts welcome amenity was never provided. At $1,900+ per night, we expected professionalism, respect, attentive service, and well-maintained accommodations. Instead, we experienced maintenance issues, poor housekeeping, inconsistent service, unclear pricing practices, and an interaction with staff that left us feeling unwelcome. Luxury is defined by hospitality, attention to detail, and making guests feel valued. Unfortunately, this property fell far short of those expectations, and we cannot recommend it.

Chris Burnett

We started our honeymoon off here and were very happy. The suite we got was very nice. Spacious, clean, nice amenities, amazing view of the sea with its own terrace. There were not many other rooms on our level. We rarely saw anyone else and never heard any noise in our room. Very private. We do wish we upgraded to a suite above the lobby so we could have been closer to the infinity pool and gym, both of which are very nice and we used every day. Breakfast was also very good with a great view. Service was friendly and quick, unlike some other reviews I’ve read. The shuttle down to the port and back runs every hour between 10 am and 11 pm. We do wish it was every 30 minutes just for convenience but overall, every hour isn’t bad. And please note calling taxis can take awhile since they have a limited number and try to make efficiency on pickups while dropping off. It took about 45 minutes for our taxi to arrive to transfer us to our next hotel in Valldemossa. The hotel has a lot of levels and sprawls along the cliff side. So you could end up taking multiple elevators or stairs depending on where your room is. We do wish the hotel was a tad smaller so it was more personal but the service received was pretty top notch all around. I did call for more coffee pods twice and never received them, most likely because the request has to get passed a long and was lost along the way. Still, we would stay here again in a heartbeat and actually wished we had stayed an additional night instead of the 3 nights we were there.

Hammam Alyahiwi

I would like to sincerely thank Sami at the reception desk for his outstanding hospitality and exceptional service throughout our stay. From the moment we arrived, Sami was professional, friendly, and always willing to help with a smile. He went above and beyond to make sure everything was perfect and that we felt welcomed and comfortable. His kindness, attention to detail, and dedication to guest satisfaction truly made a difference in our experience. Employees like Sami are a great asset to any hotel. Thank you, Sami, for your excellent service. We highly appreciate your efforts and hope to see you again in the future.