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4.4
Google reviews (6313)
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Experience the perfect combination of tropical relaxation and exotic adventure at the spectacular Wyndham Alltra Playa del Carmen, Adults Only All-Inclusive resort. Sitting in a beautiful beachfront location, overlooking the azure waters of the...
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4.4
Google reviews (6313)
Rebecca Shaw
So I struggled with rating this place between a 3 and a 4. My service rating has nothing to do with the staff itself as a whole. Everyone was pleasant, accommodating, respectful, and available. My issue came in with a few things that may be small to some but made the difference in how I decided to write this review. First off, I was there with a large wedding party for a 5-day stay. Several of our party really could have benefited from having a working elevator. However the elevator was out of service from the time we got there until we left leaving some of us who struggle with mobility having to use the stairs to move throughout the resort. Why not get a room on the first floor you ask? Because the views from my room were stunning! I had a Seaside view that I was not willing to give up but yes I did struggle getting up and down stairs as did others for the exact same reason. My second issue was that for this to be an adult only, all-inclusive resort, why are the pools shutting down at 8:00, 8:30 p.m.? I know regular hotels whose pool stay open till 10 and 11:00 at night! Finally, I don't like that you're not able to take your meal away from the restaurant in a to-go box. Yes they do have a 24-hour room service menu but you have to pay an additional $10 when you're having those meals brought to your room. We've already spent thousands of dollars to stay at this all-inclusive place so why am I paying additional money to have this menu available to me? Yes there is a room with a 24-hour snack option but the options are the same every day. There is no change in the menu or items provided and you just don't want to eat that stuff over and over each night. The other option would have been to go out to the strip and spend additional money at one of the restaurants or local bars in the area. I'm not saying all this to dump trash on this venue because it is beautiful with stunning views and a bar that rocks! However, there is definite room for improvement. Some things I loved were the variety of food options available, the pool was simply beautiful and comfortable and the water was amazing! Some of my friends did the guacamole making and tasting which seemed to be kind of fun, I don't eat guacamole lol. The Gazebo that we held the wedding events in was simply stunning! They were more than accommodating for the bride, groom and wedding party and they went out of their way to make sure that needs were met for that event! A tip if you plan to do any traveling to places like this, bring lots of cash in smaller denominations so that you have the ability to tip everyone you would like to give money to. They typically don't have anything besides pesos or a way to get smaller bills for what you might have so come prepared! Also be prepared for the raccoon family that loves to make an entrance wherever they choose throughout the hotel especially in the lobby near the bar lol! They are not aggressive but I wouldn't approach or give them room to snatch your food if you put it down.
Lelia Chaboissier
We had such a great time in Wyndham Alltra Playa del Carmen. The room was nice, the hotel is beautiful, the staff is really great and were taking care of us perfectly. All the food and beverage outlets were so good, there are so many choices and the quality is great. It was our first time in an All inclusive resort and everything was perfect. Thank you to Juan from the spa, Victor the bellman, Angel from the pool bar, Eduardo from Las Brasas and Luis from the front office ! And all the others who served us throughout the week. Hasta la proxima !
Eric Farrar
I stayed at the Wyndham Alltra Playa del Carmen Adults Only and honestly came away with mixed feelings — but I’d still consider staying again because the location carries this resort hard.
The biggest selling point is absolutely where it’s located. You’re right in the middle of Playa del Carmen and can easily walk to shopping, restaurants, bars, nightlife, and the beach. If you’re someone who likes leaving the resort and exploring, this location is a huge advantage compared to larger Riviera Maya resorts where you feel isolated once you’re on property.
The vibe of the resort was more relaxed and social than luxury. It didn’t feel overly rowdy or like a nonstop spring break party, but it also wasn’t super quiet either. It had a really good middle-ground energy where you could hang by the pool, have drinks, meet people, or just relax without feeling pressured into activities all day. The bartenders and staff were friendly, and the pool atmosphere was honestly one of the highlights of the trip for me.
Now for the honest part — the food was probably the weakest area for me. Breakfast was consistently the best meal of the day and had a solid variety of options. Outside of breakfast, the buffet food was pretty average overall. Not terrible, but not something I found myself looking forward to either. To be completely fair, I never made it to the specialty restaurants because I kept getting too comfortable (and too drunk) at the pool during the day and never recovered in time for dinner plans, so that part is probably on me. 😂
The rooms themselves were actually good and comfortable. The beds were comfortable, the room size was solid, and I had no complaints there. The bathrooms, though, definitely felt more dated and could use updating compared to the rest of the room.
The beach situation is probably the most misleading part if you only look at resort photos online. There isn’t really direct “walk straight onto the beach” access from the pool area like some people may expect. There’s a smaller sand/lounge area on property with chairs, but there’s a bush/vegetation barrier between that area and the actual beach. To get to the real beach and beach bar with the swings, I had to go out toward the front/side of the resort and walk around. Maybe there was another access point I missed, but it definitely wasn’t intuitive.
The beach itself visually looks beautiful when you’re standing there looking out at the water — that classic turquoise Playa del Carmen color is absolutely there. But once you actually walk into the water, there were a lot of rocks, which made getting in a little rough in some spots. And unfortunately, when I visited, the seaweed situation was BAD. I know that depends heavily on the season and nature, not necessarily the resort itself, but it definitely impacted the beach experience during my stay.
Overall, I think this resort is best for travelers who care more about location, walkability, social atmosphere, and having an easy fun vacation than having a super upscale luxury resort experience. If you’re expecting a perfect beachfront all-inclusive with amazing food and ultra-modern everything, you may leave disappointed. But if you want a reasonably priced adults-only resort in the heart of Playa del Carmen where you can relax, drink by the pool, and easily explore the area around you, Wyndham Alltra does that really well.
Nicole Ewing
The entertainment team has been phenomenal. David, Carlos and Jenica have made our week so fun! Great mix of participation without being obnoxious.
One of the best teams we've seen in a while (and we do one or two all inclusives a year)
Bar staff is super responsive. Huge thanks to Jaime and Sebastian! They increased our enjoyment of this resort and are invaluable assets.
We got a great deal on a standard room so knew what we were getting into (and we're hardly in the room) but the room is incredibly dark, think inside cabin on a cruise ship. Our relatives have a balcony room and the difference is significant. Definitely the worst room we've stayed in at an all inclusive.
However housekeeping was great, room was clean, bed was comfy just dim lighting, no windows that you can open and small.
If you come here complaining about the beach you've read zero reviews. There is minimal beach and what chairs they have at the north beach, near the beach bar, none have umbrellas. However they probably have 40-50 chairs out there so it's not non-existent. Sargassum in this area is heavy right now so no swimming in the water at this time.
Would come back for the staff. Had a great week
Ashley Sarabia
Went for a 3 night stay with my husband and this place wasn’t the best. The food was disappointing, gross, and just not good. It’s very cheaply made and nothing looks fresh. The elevator was broken which they blamed on weather but I don’t know. The pool was very nice and the servers were eh okay. They seemed annoyed that they had to work outside. The drinks were decent. The pizza place was actually really good but they’re only open for lunch basically. The entertainment was LAME and very loud which whatever but if it was good which is was not lol they also have a guy around the pool all day trying to get you to take pictures and obviously pay for them. Kind of annoying. There’s no beach access which is okay but still kind of boring. 5th street is fun but sucks that you have to leave your all inclusive when that’s kind of the point?
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3.6
Google reviews (23940)
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3.6
Google reviews (23940)
Shae Lune
Staff – There were a few great staff members who definitely made the experience fun, but overall, most seemed pretty unhappy and unwilling to go the extra mile. For example, we had a mojito and wanted to switch drinks, but they wouldn’t even rinse the cup out for us. There were also many times when only one person was working the bar, which made the drink lines extremely long.
Beach – The beach is really beautiful. More loungers would always be a bonus. They have a beach volleyball court, and the staff organize games with a ball and referee, which was a lot of fun. I also saw them set up a few other activities, and there is a daily schedule posted.
Grounds – The resort is massive and honestly feels like a maze. We had a hard time finding our room, and every staff member we asked seemed to send us in a different direction. Many also weren’t able to speak English, which made it more confusing. A clearer, more detailed map of the resort would really help.
Food – The buffet wasn’t bad, but it was pretty much the same options every day. The à la carte restaurants were nearly impossible to book. We managed to get into the steakhouse at the end of the trip, but everything else was fully booked. We also tried walking up to some restaurants and were told we needed a reservation, but when we checked with the concierge, they said those same restaurants were walk-in only. It was very inconsistent.
Alcohol – The alcohol selection is very budget-friendly. Drinks are only available from 11 a.m. to 11 p.m. There were no espresso martinis or classic martini-style cocktails — mostly sugary drinks like mojitos, tequila sunrises, Bahama Mamas, Miami Vices, and piña coladas. Not every bar has a blender, and some only use it until 6 p.m.
I do wish they had a nightclub. The entertainment seemed heavily catered toward South American guests, which is totally fine, but something to keep in mind if you’re looking for more American-style music.
Overall – By the end of the trip, we figured out how to make the most of it. It’s definitely not terrible, but there are clear areas for improvement. If I found it at a very cheap price, I’d consider going again, but I probably wouldn’t pay more than $1,200 CAD.
Jeff weckel
One star is generous.
This was easily one of the most disappointing resorts we've stayed at. The place is dirty, run-down, outdated, and desperately needs some serious attention. The pool was ridiculously warm more like bath water than something you'd want to cool off in.
The beach was a mess. Seaweed was piled up and apparently cleaning it wasn't much of a priority. If you're coming here for a beautiful beach vacation, prepare to be disappointed.
The food was awful, and somehow the drinks weren't much better. At an all-inclusive resort, food and drinks are a pretty big part of the experience, so when both are bad, you're already fighting a losing battle.
Then there's the nonstop selling. You're trying to relax on vacation and constantly have people approaching you trying to sell cigars and other stuff. After you've said "no" multiple times, it gets old very quickly. I didn't pay for a vacation to feel like I was walking through a flea market.
The staff didn't help matters either. Friendly and helpful service seemed to be the exception rather than the rule. Very little about this place made us feel welcomed or like anyone cared whether we were enjoying our stay.
We also had no hot water one day, and the air conditioning never worked properly. We were even assigned the wrong room on arrival. After multiple attempts to get these issues rectified, we finally gave up. We've been to Mexico many times, and this was by far the worst experience.
Dirty property. Outdated facilities. Bath-water pool. Messy beach. Bad food. Bad drinks. Constant sales pitches. Unfriendly service.
Save your money. There are far better resorts where you can actually relax and enjoy your vacation.
K Rico
This place is a rip off. Do not stay here all inclusive but not true. Only 3 restaurants multiple bars are closed rooms are old and outdated mini bar in room is 2 trash beers and water. A lot of smoke and mirrors not worth the price. Every non buffet restaurant is an additional fee. We would have left but can't get a transfer.
One of my rooms consistently flooded even though I was told it was repaired it flooded every single day that drain did not work. the other room I had the faucet was loose the tub shower nozzle was broken the tub was repainted or reglazed pooly and there mold in the bathroom the third room I had the air conditioner didn't work it was just blowing cool air sometimes with a 20-year-old dial the the rooms are horribly outdated all inclusive only incorporates extra bottles of water in the room which I had to get myself because the delivery person did not place them in the rooms. I have daily videos of the flooding, videos of the staff telling it was fixed, but clearly wasn't.
Food was bland - eat out most days, roaches in the 1 buffet that I also have a video of and even a video of some little boy yelling to tell his mother about the roaches crawling on the food. An employee grabbed it with her hands and walked away but the food stayed. Just disgusting. Your app to set up reservations is garbage it confirms that they received it and is not confirming a reservation there is no point in paying for upgrades because you still cannot get in this hotel only caters to locals with day passes. Your website is a complete lie there is no Casino all the bars close at 11:00 p.m. your bell staff is rude they lie. Also on video of what was said then what he told his supervisor in Spanish not knowing I am fluent I called him a liar to his face and when I told him I had the whole thing recorded he ran away became he knew he was caught and he's a liar your hotel employees have very low integrity you should be ashamed of yourself.
While most of your staff was pleasant the 20% rude nasty liars ruin it for every other employee.
Kevin Hayden
It’sa great place if you’re 18 and looking to party. Not so much if you’re looking for a relaxing evening. The rooms are nice but we had roaches and no one seemed to care. The room (building 1) overlocked the pool but was also right behind the stage where the live band play and where the party weren’t until 6am every night. Not an issue if the patio doors sealed out any noise.
Restaurant staff were really, really nice but the swim up bartenders were awful.
Would I come back, probably not. Was it the worst all inclusive in Cancun, no.
M
The hotel did not meet our expectations in terms of relaxation and overall quality.
The main advantages are the convenient location close to the airport and Cancun city, as well as the beautiful beach.
Unfortunately, the food quality was disappointing. Many dishes were poorly cooked or prepared, and the menu was repetitive with a very limited selection of fish. The bar also had very limited alcohol options, and there was not even a proper cocktail menu available.
Another major issue was the constant noise, both during the day and at night. Forget about having an afternoon siesta or peaceful rest. There were only a few beach loungers available for a very large number of guests, making it difficult to enjoy the beach comfortably.
Although the hotel has many restaurants, most of them require reservations and additional payment.
Housekeeping was done daily, but it seemed to consist mainly of making the bed and sweeping the floor, without thorough cleaning.
Overall, I would not recommend this hotel for a relaxing vacation, especially considering the high price. Unfortunately, the quality does not match the cost.
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4.0
Google reviews (14242)
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Immerse yourself in the tropical splendour of Cancun with an irresistible all-inclusive Mexico holiday at the sun-kissed Grand Oasis Palm. Sitting in a splendid location beside soft white sands and the pristine waters of the Caribbean Sea, this sublime...
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All discounts, offers and upgrades are already applied to the applicable prices, rooms and boards shown, please ensure you select your required room type or board basis at the time of booking. For example, if there is a board upgrade from 'Half Board' to 'Half Board Dine Around' available for your selected dates, please select 'Half Board Dine Around' as your chosen board basis. **Blackout Dates Apply
*Up to 59% Off & Free Room Upgrade from Standard to Superior when you travel between 03/06/2026 - 23/12/2026.
All discounts, offers and upgrades are already applied to the applicable prices, rooms and boards shown, please ensure you select your required room type or board basis at the time of booking. For example, if there is a board upgrade from 'Half Board' to 'Half Board Dine Around' available for your selected dates, please select 'Half Board Dine Around' as your chosen board basis. **Blackout Dates Apply
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4.0
Google reviews (14242)
Chekita Buckley
I would not recommend staying at the Grand Oasis Palm in Cancun July 23rd-July 27th, 2026. This resort is very outdated, the electrical outlets in our room didn’t even work. We start smelling smoke from one of the outlets and had to call the front desk.
One of the most concerning experiences happened while we were in our room. Someone was walking down the hallway pushing on everyone’s doors, including ours, trying to get in. It was very unsettling and made us feel unsafe. We informed the front desk. They said they would look into, never heard anything back from them.
The customer service was also very poor. Many of the employees didn’t speak English, and when we asked for help, they often seemed bothered or uninterested in assisting us. Instead of trying to help, we frequently felt like they were trying to brush us off. I appreciate Wilbur, Diego, and Francisco. They were the only employee's we came into contact with that was kind and had great service.
The beach was dirty and not well maintained. If you’re an adult looking for entertainment, don’t expect much. There were little to no activities for adults, and the resort is boring.
Dining was another disappointment. We had to wait 30–45 minutes in the heat almost every time just to get into the buffet, and it was extremely difficult to get reservations at the other restaurants.
To make matters worse, I became sick on the last day of our stay, which completely ruined the end of our vacation.
Overall, this was one of the most disappointing resort experiences I’ve had. Between the outdated rooms, poor customer service, long waits for food, lack of adult activities, dirty beach and swimming pool's, safety concerns, and ending our trip sick, I cannot recommend this resort. Save your money and choose a different hotel.
Adisa V
We stayed at this resort twice, and enjoyed our stay both times! The resort and the amenities are beautiful; very clean and well kept. The room needs improvement and remodeling, but it was clean and comfortable. Many different restaurants to choose from, serving variety of food - most were fantastic with friendly staff. Sushi restaurant by the pool was amazing; it gets overcrowded for lunch but the wait was well worth it!! The highlight was supervised kids area with friendly, english speaking staff, so that we could take s few moments for ourselves and enjoy the adults only amenities. Our kids enjoyed the entertainment and activities at the kids club and the resort! The hotel is in a great location too, we ordered uber and explored the city, which was short drive from the hotel.
Tarek D
Horrible experience!!!
To start, I'm not coming here expecting luxury! I'm just expecting the minimum to have fun and feel you are on vacation!
Some previous reviews mentioned the hotel is outdated, and needs renovations... That didn't bother me at all.
Negatives that bothered me:
1. There are very very few water beds around the swimming pool area, and all the guests know that! So everyone at 8, am comes down from their rooms to put towels or personal items on some beds to reserve them!! If you come after 9 am, they are all gone!!!
And btw...water beds are racked overnight without being cleaned! So on the morning, they are still dirty if you are lucky to reserve one or two!!!
2. The food is absolutely the same every single day... Nothing changes, like ever!!!
Only food I enjoyed was the fruits!!!
3. No proper hygiene!! I don't know what I ate, but on my second day I woke up with severe Food Poisoning, possibly salmonella or Norovirus .... And it lasted for 5 days...
I don't get food poisoning ever!!! And I usually eat street food from everywhere including Cancun DT and Mexico City, etc...
And I told Customer Service, instead of apologizing, they said you can see the resort doctor, but you have to pay for it!!!
What an attitude!!!!!
4. Cups are washed with some questionable water with sanitizer before they pour ur drinks, and not dried properly..so ur drinking tequilla with some sanitizer...
5. They have icecream in the a la carte restaurants for dinner, but not in the buffets!!!!
6. Pool Is always dirty, soon much garbage in there and I don't think water is ever cleaned or treated!!! Maybe once a month or so!!!!
7. Washrooms are not everywhere..you have to go inside the hotel to find one...
8. Hotel advertise many a la carte restaurants, but most of them are access only to the neighboring resort... Not to this one... This one has 3 a la carte, only Maki Taco is worth a try...rest are less than mediocre...
Adel Mazaheri
We had a good overall stay at this hotel during our vacation. The location was convenient, and we really enjoyed the beautiful beach as well as the variety of food options available.
That said, the bar and drink selection could definitely be improved. Also, there was an annoying noise coming from the air conditioning system in our room. However, after we reported the issue, the staff were very helpful and promptly moved us to another room, which we appreciated.
Overall, it was a pleasant experience with a few areas that could be better.
Dora Skouli
Resort was fantastic. Food was Excellent, but the most important thing for us was this guys that were taking care of the beach activities. They have an amazing crew which kept our kids busy all day , so polite and respectful making sure all kids left the beach with a big smile.
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4.5
Google reviews (10543)
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Based on 7 Nights, All Inclusive, Including Flight & Hotel
Discover the best of 5-star luxury living at Grand Sunset Princess All Suites Resort and Spa on the golden sands of Playa del Carmen. Brimming with fabulous facilities designed to accommodate either a day of relaxation or a heart-pumping sports session...
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Up to 29% Off when travelling between 27/07/2026 - 31/10/2026.
All discounts, offers and upgrades are already applied to the applicable prices, rooms and boards shown, please ensure you select your required room type or board basis at the time of booking. For example, if there is a board upgrade from 'Half Board' to 'Half Board Dine Around' available for your selected dates, please select 'Half Board Dine Around' as your chosen board basis. **Blackout Dates Apply
Up to 29% Off when travelling between 27/07/2026 - 31/10/2026.
All discounts, offers and upgrades are already applied to the applicable prices, rooms and boards shown, please ensure you select your required room type or board basis at the time of booking. For example, if there is a board upgrade from 'Half Board' to 'Half Board Dine Around' available for your selected dates, please select 'Half Board Dine Around' as your chosen board basis. **Blackout Dates Apply
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4.5
Google reviews (10543)
Ayah Smadi
I went to Cancun for a vacation with 12 members of my family, and the trip was more wonderful than we could have imagined. All of this was thanks to this amazing resort.
The rooms were beautiful, spacious, and very clean.
The restaurants were excellent and offered a luxurious dining experience.
There were stunning views and plenty of comfortable places to relax.
The food was absolutely delicious.
The pools were beautiful, with fun activities available throughout the day.
At night, there were many entertainment shows suitable for all ages.
I can honestly say that this is a complete resort that offers exceptional value for money at a very reasonable price. Highly recommended!
ChriisAAA Molnar
We had an amazing stay! The resort is beautiful, with stunning views, spacious suites, and a relaxing atmosphere throughout the property. The service was excellent from the moment we arrived.
A special thank you to the bartenders at the Lobby Bar—Johana, Luis, and Orlando. They were incredibly friendly, welcoming, and attentive every day. Their great personalities and outstanding service made our evenings even more enjoyable. They always remembered our drinks, greeted us with a smile, and created a fun and inviting atmosphere.
The staff throughout the resort worked hard to make our stay memorable, and we truly appreciated their hospitality. We would definitely recommend this resort to anyone looking for great service, beautiful accommodations, and a wonderful vacation experience. We can't wait to come back!
Antonina Sidor
We had a wonderful stay at Grand Sunset Princess! The resort is beautiful, with well-maintained pools, lush tropical gardens, and a relaxing atmosphere. Our room was clean, spacious, and comfortable, and the staff was always friendly and helpful. The food offered a great variety, and the entertainment every evening was excellent. The beach had seaweed during our stay, but we understand it was due to the seasonal sargassum, and the hotel staff worked hard to clean it every day. Overall, we had an amazing vacation and would definitely return. Highly recommended!
Kateryna Sakhno
We stayed at the grand sunset princess for 6 days. The stay was excellent, the territory, restaurants, pools, bars and staff were great. It was our first vacation with my partner and we both enjoyed how it went smoothly. However we spent so much time for check in. We arrived very early in the morning and were told that rooms will be ready by 3 pm, but we can check around 2:30 if it’s ready, that’s what we did and after were informed that they need another 30 min as the room not ready yet. We came at 3:10 pm to check in and there were a lot of people and we spent another 40 min waiting to just have a room keys. That was annoying. I understand that it’s not the hotel problem, but we were tired and just wanted to go to the room. Also nobody mentioned anything about the shows or the club that they had in the property. We founded out it from other guests who were staying there. The beach is beautiful, but seaweed all over it, also very rocky bottom, so we didn’t really swam in the sea, mostly in the swimming pools. Also be aware that so many sellers want to sell you some activities and going to Coco Bongo, we did 2 activities, but it was crazy how everyday they ask if you are ready to go. We also saw a lot of animals around the hotel, that was amazing to see how they feel comfortable to just walking around. Other than that, everything was good and we might be back.
gabriela montoya
Visited in 2024, someone clearly went overboard on their pretentious renovations because they clearly compromised everything else. The harassed us with through their royal holiday vacation club before we could even know what was happening they sent a sales rep to have breakfast with us on our first morning and then proceeded to keep us an additional 2.5hrs trying to sell us these packages. when we finally had had it and asked to leave they sent another rep to try to offer us more crap. The food is the same everywhere everyday and the restaurants are just serving the same thing but plated. It tastes like it was squeezed from a tube and then shaped into the food it's supposed to be. The premium section does not have premium liquor and we were made to clean the pool ourselves. They have put the door pass in your bracelets and we had more than 10 times that we had issues getting into our room. We were also super shocked how the staff didn't care about anything and also everyone gave you a different answer for the same question. You couldn't pay us to stay here again. The seaweed on the beach was so bad there was no way we were going to be able to swim which is not a problem we understand it is out of anyone's hands however they let us upgrade to platinum knowing that section was closest to the beach we had to downgrade to get away from the smell and they refused to refund us the $1500 we paid to upgrade. You can tell they had high vacancy because the sales people were beyond aggressive to the point we spent A LOT of time in our room. We waited 40 minutes for a burger in the snack shack where they only sell burgers, hotdogs and nachos while we watched the animals come into the dining area and sit on tables eating leftover food the staff never cleaned up. We went back thinking we would be able to somewhat recreate our last visit but they genuinely ruined our vacation and we could not wait to get back home.
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4.1
Google reviews (4082)
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€1448
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Discover relaxation or excitement on the shores of Mexico at The Sens Cancun, a lively all-inclusive resort offering both family fun and moments of pure bliss in adults-only areas. A superb infinity pool overlooking the sea is a great place to...
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*Up to 59% Off & Free Room Upgrade from Sens Junior Suite to Master Suite when you travel between 03/06/2026 - 23/12/2026.
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All discounts, offers and upgrades are already applied to the applicable prices, rooms and boards shown, please ensure you select your required room type or board basis at the time of booking. For example, if there is a board upgrade from 'Half Board' to 'Half Board Dine Around' available for your selected dates, please select 'Half Board Dine Around' as your chosen board basis. **Blackout Dates Apply
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4.1
Google reviews (4082)
Hasan Amin
The rooms are mid grade but the bathroom is very large with two basins and a shower. This helps a lot because clothes get wet often and need to be managed. However, drying the clothes was a problem because there is no arrangement for laundry. We had to dry them in the shower area and the window. This meant clothes would remain wet for over 24 hours. The marble flooring in the washroom and bedroom is also practical. The lobby, swimpools, restaurants, beach and facility are very good and impressive. Plenty of food options which are practically unlimited, including items from the coffee shop. Some restaurants are exluded from the package so have to pay carte prices. Still, the inclusive restaurants are more than enough. We smashed the cold coffees and ice creams. The sushi is very high quality, highly recommend. The entertainment is also very good for keeping nights busy. I highly recommend the Michael Jackson tribute show, super energetic and we'll performed. Access the beach easily. Note that the neighboring beach provides access and shortcut to the ferry. Bargian a lot during local shopping. They will most likely reduce the price by 40%. R2 bus is very convenient for travel. Do your shopping from the local stores.
EveryDay Papa
Honestly, I came back for Careyes Restaurant. The food is phenomenal. It is adult only but the loop hole is if you order bottles of wine a la carte, they can reserve the backroom for you. Our waiters Francisco, Fidel, Marcos, and Abraham were exceptional explaining all the courses. Chef Luis is only 30 years old and is cooking up a storm with these meals. Manager Dulce, was such a sweet heart in accommodating us with our kids. The lamb, or beef filet are a must. 4 course meal has me feeling really fancy and the wine... the wine was delicious. Definitely the highlight of my trip. But I did mention this restaurant was the reason why I stayed here again.
SusanSimon SS
My family and I stayed at the Sens Cancun Feb.13th to the 20th. We just had an amazing time! Would love to go there again. With our 6-year old and 8-year old, we needed this getaway. The resort is beautiful from the front, to the back with the pools, the beach, the fun atmosphere, the kids club, and the adults only area :) There was a variety of alcoholic drinks.
Our bracelet let us have access to quite a few restaurants, the adults only spa (so it depends on the package that you are purchasing).
Other highlights included the yummy food at the buffets (early!) the restaurants (outdoor, pizzeria, Japanese, The White Box, early reservations help!), ice cream shop, the cappuccinos, the Pirate show, the Michael Jackson show, and the hammocks on the beach!
A lot of staff members speak English, which was helpful and using Google translate helped us get by :)
My son and I were sick for a day or two…we think it was from the cheese sauce in a pasta dish at The White Box…maybe avoid that dish, but very tasty restaurant overall!
Wanted to mention people who stood out: Julio (photo of him and myself- bartender at Sensoria Spa- my husband and I love your energy and friendliness!), our breakfast servers Guadalupe, Modesto, and evening server Rony, and Isaac (refilled our drinks in our room each day). We met many great staff members, eg., cleaning staff, but could not get all the names!
Muchos gracias!
Felicia Perricelli
It’s a beautifully designed hotel. Gorgeous. With a black bracelet booking you can access many restaurants and buffets with tons of fresh food options. The dress code at some restaurants was too strict for a beach vacation. And many restaurants didn’t have availability. Kinda defeats the purpose of having access to them.
The service overall isn’t great, most things are self serve like towels, drinks, coffee, and often the restaurant servers were overwhelmed or absent.
Yet we had a great time overall. Excellent for families. Nice pools, and lounge areas. Clean hotel.
Don’t believe the terrible reviews. It’s a very enjoyable experience if you’re not expecting perfection.
Kevin
It’s been a few weeks that we have been home. I took time to calm down and truly think about our experiences.
We booked a pick at the airport months in advance and even checked days before to make sure we had a ride. We were assured we were good to go. The pick up was an hour late. After they said they were 10 minutes away. The hotel said they do not provide that service. However the desk inside the hotel for the transfer service.
We waited 3 hrs once we got to the hotel for a room. We eventually got a room. Walked in it had 2 queen beds. Not what we reserved. I wasn’t going to fight about. We unpacked. I got in the shower and the shower wouldn’t drain. Water was running out into the bathroom I was standing in ankle deep water. I went back to the front desk got a different room.
Once that was all solved things just got worse. The food was not very good. Breakfast was the best meal of the day. There is a lot of walking to get to the restaurants and more waiting.
While you’re walking around they hound you to buy into what I’m assuming is a time share deal. If we could have changed our flight we would have left the very next day.
We will never go back
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3.9
Google reviews (7229)
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Be swept away by the stunning tropical beauty, colourful scenery and laid-back atmosphere of Mexico with a stay at The Pyramid Cancun. Sitting in a sensational location beside powdery white sands and the pristine waters of the Caribbean Sea, this...
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3.9
Google reviews (7229)
Cristina Antonelli
We have been traveling throughout Mexico for the past two weeks, staying at several wonderful hotels, including Dreams Tulum, CasaBakal Bacalar, and My Blue Holbox. Every hotel welcomed us with kindness and excellent service.
That is why arriving at The Pyramid at Grand Oasis Cancún has been such a disappointment. Ironically, this has been the most expensive hotel of our trip and, so far, the worst experience.
The photos clearly show that there is not a single complimentary shaded area on the beach or by the pool. All regular lounge chairs are fully exposed to the sun, while the only shaded areas are premium daybeds that require an extra fee. Families with babies were trying to keep them cool in the shallow water because there was nowhere shaded to stay comfortably. Other guests were covering their heads with towels to escape the sun. And no, the few palm trees do not provide usable shade.
We have traveled all over the world and never—even at budget hotels—have we seen a resort that charges extra for the only shaded areas while offering no complimentary alternative.
What made the situation even worse was the concierge’s attitude. Instead of showing empathy, he simply said, “People travel here looking for the sun.” When we explained that enjoying the sun is very different from having no shaded option, he dismissively replied that we were free to complain if we wanted.
As Brazilian guests, we also felt far less welcomed than we had at every other hotel during our trip. The service was cold, without smiles, and lacked the hospitality expected from a luxury resort.
We have literally just arrived, and our first impression could not have been worse. We sincerely hope management takes this feedback seriously and that the rest of our stay reflects the luxury experience this resort promises.
ivannia Mauldin
Absolutely Horrible! Let's start with false advertising, In their website, they offer a casino in two nightclubs… which they’ve been closed for a while. I paid everything in advance of course I was informed that an additional $19 will be pay at the facility… when I arrived, the additional fee to pay ( supposedly taxes) was about $70. They also offered me a free jungle Cruise ride, which is a party boat, but it was not free, I had to pay $13 per person. My second day I realized that it was not electrical switch anywhere in the bathroom to blow dry my hair. They had a huge mirror in the room, but not electrical switch around the mirror either. They don’t serve mimosas until 9:30 am in the morning. My second day they shot the water down until 6 AM without notifying anyone. The customer service was bad. I try to shop three times and their gift shop, the first time they kicked me out because it was holding a drink, the second time because I was wet coming from the swimming pool and the third time they asked me to leave my bag out the door wish I thought that was very offensive because I I’m not a thief… how they expect a woman to leave their purses or bags out the door??… and I can go on and on, but the only thing I have to say that this place is not recommended please do not waste your money if you want to have a nice and fun vacation. Is nothing fun to do upthere, everything closed at 10:30 pm, no night activities. Not recommend this place at all.
Mohamed Fayed
Don’t let the ratings scare you. This is definitely the best resort we’ve ever been too. The Pyramid is fabulous in every aspect tbh. Great stuff, great location, very nice and clean. Food is great at as well but could be a little better. There are 17 restaurants available for the pyramid guests and we were able to get food for the 5 days without reserving any of them. Our stay have been awesome and we’ll definitely be returning back next year.
Imran Ali
I am giving 4 star because their food range for general restaurant is very limited people who eat chicken should not consider this resort as they have almost nothing or very less chicken here whereas the sea front room has bit outdated bathrooms whereas people who relay on elevator for wheel chair or baby stroller should not choose this hotel as other then the praymid itself building there is some stair you need to go up manually which is really painful bcz we compromise a bit to change room to praymid which has partial beach view but room are way better and good bathroom so that change workef best for us with one year baby. Within Pyramid Booking, you would have access to premium restaurants which were super good, especially Banazuza, Careyes, and Sakura, all of which required booking in advance. The staff was extremely good, and the fragrance at Pyramid was very good .Overall, not a bad experience as there were few other restaurants we were supposed to try, but we couldn't get much time. But Cafe del Mar has a good view outside and has a side pool down the seaside. The beaches are all the same in the resort, so that's Good. Overall satisfied, but if we had known some of these options beforehand, we might have planned better. But I'm okay with what I paid for it.
Rebeka Yaseen
I don’t know where to start! First day we got wrong rooms, after correcting it and getting the rooms we requested, the toilet overflow, and the whole room was flooded, so we had to change the room again! The next day, after the room was dried, when we went back to the room to get the rest of our belongings, our shoes were gone! We had to go to the customer service to get our shoes back so we can actually have shoes on ! Then there was a power outage for over an hour in this heat! The next day, another power outage and they don’t have generators to provide light or air-conditioning for the rooms and when you go to the customer service, they deny the whole power outage, very delusional ! Also, some of the regular restaurants won’t let anyone in under 18! There is a service fee of $20 USD for each service if you need to order room service! Absolutely a horrible experience! They also denied the refund so we can go to another hotel and their response was : No refund! if you have a problem, take it to the Mexican electricity company . That is the response from the hotel manager! On the last day of our trip, the ceiling of the restroom collapsed. If you want to enjoy your vacation , stay away from this hotel and go to another one so you can enjoy the safe and cool rooms and good service for your vacation.
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4.2
Google reviews (4309)
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Based on 7 Nights, All Inclusive, Including Flight & Hotel
Jet off for a feast of fun, leisure and entertainment at the Platinum Yucatan Princess Hotel, a magnificent 5-star adults-only getaway in Playa del Carmen in the sun-kissed Mexican Riviera Maya. This all-inclusive beachfront escape is ideal for...
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Up to 5% Off when travelling between 01/05/2027 - 31/10/2027.
All discounts, offers and upgrades are already applied to the applicable prices, rooms and boards shown, please ensure you select your required room type or board basis at the time of booking. For example, if there is a board upgrade from 'Half Board' to 'Half Board Dine Around' available for your selected dates, please select 'Half Board Dine Around' as your chosen board basis. **Blackout Dates Apply
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4.2
Google reviews (4309)
Will Dan
We just spent seven wonderful days at the Platinum Yucatan Princess, a beautiful five-star resort in the Riviera Maya. The property is spotless — the rooms were cleaned thoroughly every day, and the entire resort felt very well maintained.
The pools were a highlight: one lively party pool and a calmer one closer to the beach, perfect for every mood. The staff were genuinely kind and attentive. Special shoutouts to Fernanda, the buffet manager, who always greeted us with a big smile, and to our wonderful waiters Miguel and Brian — Brian had us laughing with his hilarious cat and cricket impressions! Hostess Karen was also fantastic.
The only downside was the beach, which had a lot of seaweed and a pretty strong smell during our stay in late May. That seems to be seasonal, though, and didn’t ruin our overall experience.
We also booked a catamaran and beach excursion through Air Canada. The catamaran portion was excellent, and overall the excursion was very enjoyable. However, there were a few things we wish had been explained more clearly beforehand. Once arriving at the beach, umbrellas cost extra — around $20–$35 for two hours — which was disappointing under the intense sun. Also, food and drinks were only included during the one-hour buffet meal. Since the beach stop lasted about four hours, we strongly recommend bringing your own water and snacks, as any additional drinks had to be purchased separately. It would have been helpful if this had been communicated more clearly in advance.
Overall, we’d definitely recommend this resort. The staff, cleanliness, atmosphere, and pools made for an amazing vacation — just maybe avoid peak seaweed season if a pristine beach is your top priority. Worth the trip!
Raven Symone D.
I rarely leave negative reviews, but after spending a significant amount of money on what was advertised as a luxury, adults-only, five-star resort, I feel obligated to share our experience. From the moment my sister and I arrived, the resort fell far short of its five-star reputation. The property lacked energy, there were very few organized activities, and we often found ourselves wandering around trying to find something to do. The beach was also disappointing due to the overwhelming amount of sargassum. While I understand it’s a natural occurrence, the strong odor from the decaying seaweed made spending time by the ocean unpleasant. The biggest disappointment was the food. Meal after meal was overcooked, under-seasoned, lukewarm, or simply lacked care. Between restaurant hours, the only options were hamburgers, hot dogs, cold fries, and nachos. Traveling to Mexico only to eat mediocre American snack food was incredibly disappointing. Our hibachi dinner was one of the worst meals of the trip. Nearly everything was drowned in butter and black pepper, completely overpowering the food. Shortly afterward, I became very sick with diarrhea and persistent stomach issues that completely changed the remainder of our vacation. I can’t say with certainty which meal caused it, but I arrived healthy and became ill after eating at the resort. Four days after returning home, we’re still recovering from gastrointestinal illness. The sister property was no better, offering the same disappointing food, lack of activities, and lifeless atmosphere. The cocktails were poorly made, inconsistent, and often left unfinished. Room service routinely arrived cold and felt anything but luxurious. Another baffling choice was the heated main pool in nearly 90-degree weather. Instead of cooling off, it felt like bathwater. Even with a discount, the spa was overpriced, and $30 USD taxi rides each way made leaving the resort expensive. I’ve attached photos so future travelers can judge for themselves. The room was plain and underwhelming, the bathroom fixtures showed visible corrosion, and even the room service menu reflected the lack of quality, consisting mainly of burgers, hot dogs, fries, pizza, and nachos rather than food representative of Mexico or a luxury resort. Before booking, I encourage future guests to read recent reviews and social media comments, not just the promotional photos. After our stay, we found many guests describing experiences similar to ours, including reports of becoming ill. While every situation is different, seeing those recurring stories after our own experience was concerning.
Luxury is more than a five-star label—it’s quality food, thoughtful service, engaging activities, cleanliness, and guests leaving refreshed instead of sick. Unfortunately, that was not our experience, and I cannot recommend this resort.
After a 6 day vacation, instead of coming home refreshed, we’re still trying to feel normal again. This was by far the absolute worst vacation experience.
Cayla Snow
This may just be the worst resort I’ve ever been. Firstly, the food situation is insane. There are 4 a la cartes advertised, but they close down 2 a night, so you really only have 2 to pick from. Aroma and rodeo are horrible. The silver lining I thought was that as platinum guests, we can access the resort next door and reserve through the concierge a reso at one of their 5+ a la cartes. HOWEVER, the past 5 nights, they are saying every morning the same rehearsed script “our reservation system is down”. So we literally get no benefits of eating at the other resort and stuck to 2 places. It truly feels like a rip off. On the 3rd night I got severe food poisoning at aroma and was bed ridden the next day, my partner tried to take me back some food from the buffet and got stopped and the staff wouldn’t allow him to bring anything and made a scene. The room service wasn’t edible, so I was left crippled and starving. We met another couple who was food poisoned as well. Besides the food, everything feels like an “up charge” or “extra” here which was nowhere advertised before, and I’m surprised nobody else is talking about this? The beach is horrible, out of there control but nobody talks about how bad the smell is from the sargassum. It’s actually disgusting. I highly advise to cancel and consider any world of Hyatt resorts if you’re willing to pay a little more money, or even any RIU is worlds better then here. Will never be staying again or recommend the princess.
Edit to hotels response: Your statement is absolutely not true. We went every single day during our stay expect the first night to the concierge desk to try and book through them for next door. Every day they told us the system was not working and there was nothing they can do for us at all without even trying. It was simply laziness with no attempt to help guests. we went to the front desk and had the guy working there ask for us since your response said the system was working again and got the same response when he asked the concierge personally. We even went to the sunset concierge who told us the system wasn’t ever down but yucatan had to make the reservation. On the final day we just walked up ourselves and they happily let us in. If they told us to begin with that we were allowed to do that or just make a quick call next door, then this wouldn’t be an issue. But next door was more than happy to accommodate us because restruants were literally empty and that would’ve been nice to know to begin with, instead guests were so quickly dismissed.
Laklyn Benton
The staff here was absolutely amazing! My husband and I booked the romantic message and the ladies definitely delivered. Isabel and Evelyn were absolutely amazing! They were very gentle and respectful. They decorated the room very beautifully to set such a great atmosphere before the message. Bruno was an amazing host. The staff welcomed up with refreshing iced tea and warm smile. Absolutely loved my experience!
Eric S
It was -fine-.
Considering I left the compound 3 out of the 5 days I was there should say a lot.
The sargassum can't be blamed on the hotel...
The only dining options outside of dinnertime (when the restaurants are open) is the buffet and the buffet is lacking. I was going to say that at least the breakfast portion is good but on my last day they even screwed that up. Still don't understand how they made waffles that dry. And when the buffet is closed all they offer is a limited "snack menu," and that was the worst cheeseburger I've ever had in my life. Twice. Thought the first time was a fluke...
That said the staff was excellent but there's just so much they can do the aging infrastructure I guess.
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Welcome to the exotic and enchanting Grand Palladium Colonial Resort & Spa in the heart of Riviera Maya, Mexico. This vibrant all-inclusive resort is nestled amidst lush tropical flora and fauna, with stunning beaches and breath taking crystal-clear...
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All discounts, offers and upgrades are already applied to the applicable prices, rooms and boards shown, please ensure you select your required room type or board basis at the time of booking. For example, if there is a board upgrade from 'Half Board' to 'Half Board Dine Around' available for your selected dates, please select 'Half Board Dine Around' as your chosen board basis. **Blackout Dates Apply
Up to 26% Off when travelling between 01/11/2026 - 31/10/2027.
All discounts, offers and upgrades are already applied to the applicable prices, rooms and boards shown, please ensure you select your required room type or board basis at the time of booking. For example, if there is a board upgrade from 'Half Board' to 'Half Board Dine Around' available for your selected dates, please select 'Half Board Dine Around' as your chosen board basis. **Blackout Dates Apply
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Up to 22% Off when travelling between 19/08/2026 - 31/10/2026.
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Up to 22% Off when travelling between 19/08/2026 - 31/10/2026.
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4.4
Google reviews (7755)
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€1554
Based on 7 Nights, All Inclusive, Including Flight & Hotel
Enjoy an authentic Mayan experience at this stunning 5-star property close to the famous ruins of Tulum. Designed in a traditional hacienda-style and surrounded by acres of verdant greenery, Dreams Tulum Resort & Spa offers an exceptional luxury...
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Up to 45% Off when travelling between 01/08/2026 - 30/04/2027.
All discounts, offers and upgrades are already applied to the applicable prices, rooms and boards shown, please ensure you select your required room type or board basis at the time of booking. For example, if there is a board upgrade from 'Half Board' to 'Half Board Dine Around' available for your selected dates, please select 'Half Board Dine Around' as your chosen board basis. **Blackout Dates Apply
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4.4
Google reviews (7755)
David Gruber
As an interfaith wedding rabbi and officiant, I had the privilege of officiating a wedding at Dreams Tulum Resort & Spa, and it was a truly wonderful experience.
One of the things that immediately stands out about Dreams Tulum is the setting itself. The combination of beautiful beachfront surroundings, lush tropical grounds, and thoughtfully designed event spaces creates an atmosphere that feels both elegant and relaxed. It offers the beauty and excitement of a destination wedding while still creating an environment that feels welcoming and personal.
What impressed me most was the professionalism and hospitality of the staff. Weddings involve countless details behind the scenes, especially when guests are traveling from different places, yet the team handled everything with care, organization, and genuine warmth. Their attention to detail helped create a seamless experience for the couple, their families, and their guests.
As someone who has officiated weddings in many different locations, I especially appreciate venues that understand that a wedding is more than simply a beautiful event. It is one of the most meaningful milestones in a couple's life. Dreams Tulum created an atmosphere that honored that significance while surrounding it with extraordinary beauty and hospitality.
Most importantly, the resort allowed the couple and their guests to remain fully present and enjoy the celebration. That sense of ease and joy is one of the greatest gifts a wedding venue can provide.
I would gladly recommend Dreams Tulum Resort & Spa to any couple looking for a destination wedding venue that combines natural beauty, exceptional service, professionalism, and a truly memorable atmosphere.
Jade Williams
Overall, as vegans, we found it difficult to find good food options throughout most of the resort. The one major exception was Seaside Grill, where every meal we had was excellent and easily the highlight of our stay.
A huge thank you to the incredible team there: manager Adrian, waitress Yeraldi, and chefs Fernando and Adan. Their service, attention to detail, and warm hospitality were absolutely amazing. They consistently went above and beyond to accommodate us and made us feel genuinely welcome.
On our last night, they prepared a special vegan meal for us, and it was absolutely incredible. It made the evening so memorable and was the perfect way to end our trip. We had the best dining experiences at Seaside Grill because of them, and they truly made a difference in our stay.
Miranda Johnston
Seaside grill took great care of us. Out of seven nights we ended up spending three at this restaurant at the resort because of the wonderful service we received. Chef Guadalupe served amazing food in generous portions, Heriberta and Adrian were great hosts, taking care of every need and going above and beyond. The staff at the beach were also very accommodating especially our attendant Guadalupe, always greeting us with a smile and exceptional service.
Emmanuel Zavala
We had a great week at the Dreams resort in Tulum. The service was great. We stayed at a Preferred room. The preferred lounge/bar, pool, and beach area had great staff. Salvador went above and beyond to make us feel welcome. I highly recommend the beach or poolside cabana rental. The drinks and food were delicious. We stayed during the last week in April, so the resort was not busy and allowed for easy lunch and dinner reservations.
We traveled with our teenage son and he enjoyed the resort entertainment crew (Ricky) and the evening shows.
Kevin Hart
This is our second day at this resort, we are already so impressed with the service at the restaurants, especially Josmar and his team at the preferred breakfast and buffet lunch. He is probably the best waiter we have ever had and we have traveled to Mexico a lot! He calls me by name and remembers my previous orders. You can tell he enjoys his job and wants to be the best at it.
Every other interaction with a member of this Tulum team has been great. They make up for the fact that the beach is the worst we have ever seen and has an horrendous smell which makes being at one of the pools impossible. This resort is quite old and under going renovation. We were a bit disappointed in our upgrade being UVC members wasn’t into a better room. But we are grateful that the AC works great and the room is very comfortable. The resort is not at full capacity so we feel like they could have given us a better upgrade but we will be grateful for what we got.
I will update more as the week progresses.
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4.1
Google reviews (3473)
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The luxurious Dreams Aventuras Riviera Maya, is an amazing spot for an all-inclusive holiday. Boasting a private stretch of beach, swimming pool, waterpark, children’s club and an array of dining options, the resort ticks all the boxes for a superb...
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Up to 36% Off when travelling between 01/08/2026 - 30/04/2027.
All discounts, offers and upgrades are already applied to the applicable prices, rooms and boards shown, please ensure you select your required room type or board basis at the time of booking. For example, if there is a board upgrade from 'Half Board' to 'Half Board Dine Around' available for your selected dates, please select 'Half Board Dine Around' as your chosen board basis. **Blackout Dates Apply
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4.1
Google reviews (3473)
Paulina Flores
My family and I just got back from this hotel and I had to write a review . Because I don’t nobody to go through what we went through last week so to start off, it’s nothing like in the pictures. The food is horrible. We got there and got greeted by a young man named Rafa. He was nice, but his job is trying to get you to go to another hotel from Hyatt to Sell you some sort of package you have to pay for monthly and they tell you it’s just to look around at their other hotels but really is to pressure you to buy this packet. They tell you there will be free breakfast which there is but you can’t even enjoy because someone is already questioning you about your life and what you do to sell you this anyways after we Wasted Whole morning, We went back to the hotel and for the whole week the food was horrible. We were told it would be different cuts of meats picaña,filet mignon and there was nothing like that. They also told us there was a seafood restaurant and we tried going there and it was closed. It’s a very inconvenient place. We went to another restaurant called Oceana and they took about a whole hour to serve us ,my son fell asleep and didn’t get to eat. The food quality is very low. If you have gone to five star all inclusive it’s nothing like that. if you are trying to go and eat exotic fruits They don’t have a good selection. The meats are cooked on the same grill, pork chicken, and fish. Please don’t waste your money here. The desserts are nothing special very low quality even in the restaurants.
ben middleton
We had an excellent stay at Dreams Aventuras Riviera Maya and thoroughly enjoyed every moment of our trip. The resort is beautiful, well-maintained, and has a relaxed atmosphere that makes it perfect for a younger couples getaway.
The staff truly made the experience special—everyone was friendly, attentive, and went out of their way to ensure we had a great time. A special mention to Adalberto at the mixology bar, who was amazing throughout our stay. His drinks were fantastic, and his energy and service really stood out.
Overall, it was a wonderful experience, and we would absolutely recommend it to anyone visiting. Much appreciated.
Tyler Blank
I'll start with the bad: we booked this location primarily because of the pictures of their clear water bay right off their beach. What we got was a seaweed ridden lagoon that nobody wanted to spend much time in. The pools were very busy because nobody really wanted to use the beach. This was our annual 'beach trip' but felt like it was without a beach. We did discover you can walk to a public beach / Fatima Bay a half mile away which did scratch that itch for us.
That being said, the rooms were good, the food above expectations, and the service was overall excellent. They do seem a little short staffed/busy though.
Also there are some areas (world cafe/buffet and game room) which seem to be lacking adequate air conditioning).
James L
I recently stayed at Dreams Las Aventuras Riviera Maya and had mixed feelings about the experience. The staff throughout the resort were very friendly and helpful, which was definitely one of the highlights of the trip.
Unfortunately, several aspects of the resort were disappointing. About half of the restaurants were closed each night, which limited dining options and made it difficult to experience everything the resort advertised. The facilities also felt old and outdated, and overall maintenance did not seem to be a priority.
The hotel itself did not resemble what you would expect from a five-star resort, and the pictures online were somewhat misleading compared to the actual condition of the property. The “private” beach was also covered in seaweed during our stay, which made it less enjoyable to use.
Another downside was the in-room amenities. Unlike many other all-inclusive resorts I’ve stayed at, the room only had beer in the refrigerator and no liquor bottles provided. Additionally, the liquor served at the bars seemed very watered down.
The resort also advertises a “premium” side, but during our stay it appeared that everyone had access to those areas, which made the upgrade feel misleading.
Overall, the staff was very kind and accommodating, but the resort itself did not meet the expectations set by its five-star rating or promotional photos.I recently stayed at Dreams Las Aventuras Riviera Maya and had mixed feelings about the experience. The staff throughout the resort were very friendly and helpful, which was definitely one of the highlights of the trip.
Unfortunately, several aspects of the resort were disappointing. About half of the restaurants were closed each night, which limited dining options and made it difficult to experience everything the resort advertised. The facilities also felt old and outdated, and overall maintenance did not seem to be a priority.
The hotel itself did not resemble what you would expect from a five-star resort, and the pictures online were somewhat misleading compared to the actual condition of the property. The “private” beach was also covered in seaweed during our stay, which made it less enjoyable to use.
Another downside was the in-room amenities. Unlike many other all-inclusive resorts I’ve stayed at, the room only had beer in the refrigerator and no liquor bottles provided. Additionally, the liquor served at the bars seemed very watered down.
The resort also advertises a “premium” side, but during our stay it appeared that everyone had access to those areas, which made the upgrade feel misleading.
Overall, the staff was very kind and accommodating, but the resort itself did not meet the expectations set by its five-star rating or promotional photos.
Renata Koehler
Great stay...smaller older property....great food, staff was awesome and resort is very clean. Perfect for family get together of all ages. If this is your 1st all inclusive in Mexico this is where to start to learn the ropes and not be overwhelmed. Not a party scene but very relaxing and enjoyable. Beer choices for room are very limited. Paying extra for Premier did not seem worth the money.
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4.4
Google reviews (5432)
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Based on 7 Nights, All Inclusive, Including Flight & Hotel
Relax on sun-kissed white sands or plunge into crystal clear waters during a heavenly tropical escape at the Dreams Riviera Resort and Spa. Perfect for families or couples, you can do as much or as little as you like, with a magnificent array of...
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Up to 48% Off when travelling between 01/08/2026 - 30/04/2027.
All discounts, offers and upgrades are already applied to the applicable prices, rooms and boards shown, please ensure you select your required room type or board basis at the time of booking. For example, if there is a board upgrade from 'Half Board' to 'Half Board Dine Around' available for your selected dates, please select 'Half Board Dine Around' as your chosen board basis. **Blackout Dates Apply
Up to 48% Off when travelling between 01/08/2026 - 30/04/2027.
All discounts, offers and upgrades are already applied to the applicable prices, rooms and boards shown, please ensure you select your required room type or board basis at the time of booking. For example, if there is a board upgrade from 'Half Board' to 'Half Board Dine Around' available for your selected dates, please select 'Half Board Dine Around' as your chosen board basis. **Blackout Dates Apply
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4.4
Google reviews (5432)
Maria Gjergji
Only stay here if you don’t want to eat, sleep, or care for any type of service from the staff. Awful experience! Day one our family of 17 had to go to bed without eating. We waited a couple of hours for a table at one of the specialty restaurants because we were celebrating a birthday and when we asked for the status they laughed at us. They never stopped sitting other tables to make room for us. The only other option was room service. Their wait was 2+ hrs, mind you it was after 10 at this point and we had small children and they were out of many menu items. There was no other food options so we went to bed without eating after traveling all day. The nightly noise level (in all 5 rooms) was like nothing I have ever experienced. Night 2 a drunk guy tried to force himself into one of our rooms with a child in there and my family member was told to “calm down” over the phone while wrestling to shut the door. Same night, and every night after, raccoons and cats fight over the food on the floor from room service trays that never get picked up. Had to call to request pickup even though they weren’t even mine just so we could attempt to sleep. Day 3 the buffet ran out of food; we ate lettuce. We asked for a table together at the buffet and it was such a big deal that we ate at separate tables after that. They purposely cleared every other table before the one big table for us even though the dining room was empty. We had to ask for water refills several times before getting it. Again doing everything else before getting to our request. Food by the pool was out 80% of the time and all bars close at 5 except for the lobby with no AC or fans and away from everything else. The beach was full of seaweed that never gets cleaned so it smelled like dead bodies and you could not even stay on the sand most days. We provided this feedback to Manuel at the front desk and were told that seaweed is natural and they can’t help it like we are idiots. The arcade is only for children 10 and up and the “trampoline park “ is one small trampoline that was closed our entire stay. So nothing for small kids other than the pool. The cafe is fine unless you need more than 2 drinks then you are made to feel like a bother. So not convenient for big families.Their snack options are leftover pastries from the buffet, fruit salad that was syrup by our last day and sandwiches that were starting to turn colors. The spa experience was great. Alejandro at the beach bar was the only smile we saw in that place; always happy to serve. We were asked at checkout how our stay was only to be argued with when we gave our honest feedback. So at least they were consistent until the end.
jesus avalos
have visited Cancun Zona Hotels&Riviera maya numerous times stayed at different hotels and never have been treated as well as we were treated at the dreams hotel! The staff is incredibly attentive,understanding,respectful and 100%customer service!Thank you to the manager Antonio who went above and beyond to make sure me and my wife were happy and comfortable. Thank you to employees Aaron,Blanca,Xiochil,Enrique, Manuel,Abraham,Angelica,Angeles,Sharon at the spa,they all deserve recognition because our family is returning because of them. The food was good lots of options especially impressed with the buffet,the rooms were comfortable spacious.I highly recommend this hotel, will be back soon !
Brielle Elyse
Within minutes of arriving, staff was harassing us to visit their sister resort for a “special breakfast” and throwing coupons at us if we agreed to go. It seemed fishy so we turned it down. We literally JUST arrived and got off a long flight. Later, after my husband and I had some drinks, staff hunted us down and again tried bribing us into this breakfast. At that point we said maybe, but the next morning, staff found us again and asked “why didn’t you come to the special breakfast?! We were waiting for you!” And we felt uncomfortable. Hours later, staff AGAIN found us and chased us down about signing up for the breakfast. It honestly went on the entire trip. Extremely offputting.
Communication wasn’t great- we split our reservation with Hyatt points and cash, and staff couldn’t figure it out upon check-in despite us trying to explain. So they ended up calling us halfway through our trip and thought we were supposed to check out, and started calling our phone. We had to run over to the front desk to sort it out. We had to run back to our room to get our passports and re-check-in, it was all very silly and should’ve been handled upon check-in.
Other than that - the food was decent, 7/10 most days. The Italian and Asian restaurants were the best. Drink service by the pool was pretty good, it’s nice to have waiters coming around to your chairs. Wish more spots were open for lunch, options are limited around that time of day.
Beach was pretty nasty but the resort had a truck going all day to scoop up the sargassum - But I will say, neighboring resorts seemed to have much cleaner beaches than ours - do they have a better system/barrier? Our beach was much more soiled/stinky than theirs. We walked down the beach and had a better time off our resort.
The resort itself is clearly older but it’s actually pretty well maintained. Our room was making strange noises from the drains at night, but cosmetically it’s not too bad.
Spa was amazing and I highly recommend doing a treatment there and using the included amenities- so worth it!
Unsure if we would return but the experience overall was pretty decent for the price.
Sydney Siegbahn
All of the staff here were amazing and incredibly attentive. We came with a large group for our wedding. Many staff members made our stay very special. Jennifer and Juan Carlos from the wedding department made our special day perfect and they made it come together so easily. Oliver and Viví from the entertainment team made our pool days so much more fun and my group had a great time doing a salsa dancing lesson with them. Glever in the lobby bar was an amazing bartender and my party was excited to be served by him in the lobby each night. Every staff member knew our names and made our experience so amazing.
Salman D
We just returned from an amazing family vacation at Dreams Riviera Cancun Resort & Spa, travelling with our two boys (ages 10 and 12), and we couldn’t have been happier with our stay.
Although we experienced a small inconvenience upon arrival, Daniel, the resort manager, immediately took care of it and went above and beyond to ensure we had a fantastic vacation. What impressed us most was that he checked in with us every day to make sure everything was perfect. His dedication to guest satisfaction truly stood out.
A huge thank you to Kira, our room attendant, whose exceptional hospitality and attention to detail kept our room spotless every day. We also want to recognize Israel, our pool attendant, who looked after us most days with outstanding, attentive service and always made sure we had everything we needed.
The entertainment at this resort is exceptional thanks to Caesar and his incredible team. The FIFA World Cup watch party for the Mexico vs. England match was so well organized, with an amazing atmosphere that brought everyone together and made the game an unforgettable experience. The 4th of July celebration was another highlight, featuring fantastic entertainment, an incredible pyrotechnics show, and an amazing fireworks display.
The activity pool staff were outstanding, organizing fun games every day and making guests feel welcome and involved. Our boys loved the activity pool, arcade, and Kids Club, and always had something fun to do.
One of the best decisions we made was renting a Bali bed by the activity pool. With the summer heat, it was the perfect place to relax in the shade between swims and made our pool days even more comfortable and enjoyable.
The resort itself is beautiful, spotless, and very well maintained, and every staff member we encountered was genuinely friendly and helpful.
The food was very good overall. We especially enjoyed Portofino, Himitsu, and the teppanyaki restaurant. The buffet was good but could offer a little more variety, while Oceana and Seaside Grill served good lunches but would benefit from a few more options, especially for kids.
The beach is beautiful, although there was quite a bit of sargassum during our stay, which is common during the summer months in this area of Mexico. The staff worked hard every day to keep the beach as clean as possible.
Overall, Dreams Riviera Cancun exceeded our expectations. The outstanding service, beautiful resort, excellent entertainment, family-friendly atmosphere, and genuine hospitality made this one of our favourite vacations. A sincere thank you to Daniel, Kira, Caesar and his entertainment team, Israel, and everyone else who worked so hard to make our stay so memorable.
We highly recommend Dreams Riviera Cancun Resort & Spa to families, couples, and anyone looking for a relaxing all-inclusive vacation.
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4.3
Google reviews (3311)
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Based on 7 Nights, All Inclusive, Including Flight & Hotel
The sensational Hyatt Vivid Cancun invites you to enjoy an unforgettable family holiday on glorious Caribbean shores. With a beautiful stretch of beach, 4 swimming pools and land and water activities galore, guests of all ages are sure to have a ball....
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Up to 49% Off when travelling between 04/08/2026 - 30/04/2027.
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Up to 49% Off when travelling between 04/08/2026 - 30/04/2027.
All discounts, offers and upgrades are already applied to the applicable prices, rooms and boards shown, please ensure you select your required room type or board basis at the time of booking. For example, if there is a board upgrade from 'Half Board' to 'Half Board Dine Around' available for your selected dates, please select 'Half Board Dine Around' as your chosen board basis. **Blackout Dates Apply
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4.3
Google reviews (3311)
Robert Howes
Initially, we did not like this resort. However, after taking a step back and understanding that they're going to adults only, we get it. The food is fantastic. The service was great. The hotel is in a transition to adults only, but overall if you're looking for a relaxing romantic getaway, this could be your spot. The downside is the beach or lock thereof. Not much swimming due to the weeds
Sarah
This hotel is nothing close to a 5 star hotel.
- The food is ok. Wherever you go in the hotel. It's always underwhelming. The room service is below average, If not bad. The buffet... is a disaster for a 5 star hotel..
- BARELY any snacks/drinks in the room : only 1 small tequila a day (no other alcohol) + 1 mini chips + 1 m&m. That's it. The cheapest room snacks I've seen in a 5 star all inclusive.
- The preferred upgrade is a scam. We were a big group and we all checked in at different times as couples. Each couple got a different price for the upgrade..
-We upgraded in order to access the rooftop pool.
Rooftop pool gets crowded quickly. with limited available tanning chairs.
The worst part is that the only beds available (beds that fit 2 people) were available only for an extra fee.
why pay to be Preferred just to be asked to pay MORE EXTRAS ??
- The entire resort is a wind tunnel. Blasting winds the entire time.
We were there in march, which is known to be windy. However, we left the hotel every day and noticed that it was not like that a few blocks away.
- You have to reserve a place to eat at the restaurants. Good luck finding a reservation at the time you would like.
- Coffee shop was ok. Decent coffee. But why put all the pastries out and let them dry out in the air ??
- Beach seating was very limited.
- On a positive note, I have to say thatThe staff is nice and friendly
FOR THE PRICE, YOU CAN GET MUCH MUCH BETTER. THERE'S A LOT TO WORK ON FOR THEM TO BE CONSIDERED 5 STAR.
Shabir Thawer
Excellent resort, clean spacious rooms, excellent service from all the staff. Special mention to Pamela at the concierge desk for going above and beyond to make sure our needs were met.
Large clean pool, lots of chairs and umbrellas. The beach is quite small. The resort was not busy so it was ok. It would be a problem if the resort was busy. There is an area reserved for preferred guests which was empty most of the time.
Buffet was closed for dinner most nights because the resort was not busy so we went to à la carte restaurants for dinner which was ok
You might be approached by someone at the VIP fest to attend their marketing presentation where they sell memberships in Hyatt group of companies. Something like timeshare but not quite. They can be very aggressive so beware.
They promise you coupons that you can use for spa or excursions so if you are ok to spend about 2 hours of aggressive marketing then go for it lol.
Joyce Diyoyi
Pros
* Clean and well-maintained rooms.
* Good food with a nice variety of options.
* Friendly, hospitable staff.
* The evening entertainment was enjoyable and well done.
Cons
* The air conditioning throughout the resort was inconsistent. Some areas felt as though there was little or no cooling, which was uncomfortable given the high outdoor temperatures.
* Drinks from some bars seemed to contain very little alcohol and often tasted more like juice than cocktails.
* First-time guests may be invited to what is described as a Hyatt information session, but it is actually a high-pressure sales presentation for vacation packages costing over $70,000. We were assured that any decision would be respected, yet after declining, multiple representatives continued to pressure us to purchase and requested a substantial deposit. The presentation lasted nearly three hours instead of the promised 90 minutes, and the salesperson became discourteous when we chose not to buy. We found the experience misleading and detracted significantly from our stay.
Alysia
New favorite resort! We had an amazing week here and were blown away by the quality of the entire resort. We are a couple in our 30’s, no kids, not big on partying.
From start to finish, our stay was perfect.
The design is compact and modern. Rooms are spacious and well designed. It’s very easy to get around this resort. The beach is small but the water was clear, and you can take a lovely walk heading south, along the golf course/beach.
Food was fantastic. Breakfast buffet had a great and rotating selection. We LOVED Himitsu and ate there several times (shout out to Ruben and Pablo, our wonderful servers). Every dish we had, from sushi to pad Thai was delicious. The food court for tacos, hamburgers, and sushi during the day was amazing - best carnitas and birria tacos, right by the pool, very tasty.
Coco Cafe for coffee (Gabriel was so sweet, I really loved how friendly he was - always a smile on his face and just genuinely some of the best service ever) and pastries was wonderful. Loved the chocolate croissants and sugared donuts, maybe a little too much!
Bartenders are attentive and also great at making drinks - Adrian at Barracuda would always give great service during the day, whether we wanted a cocktail or just some waters, he was always quick to greet us and help us.
Activities are always fun with the entertainment staff. Thank you Erik for always making sure everyone is having a good time, he would often stop and chat with us to invite us to the nightly events and always checked in on our day.
We witnessed on more than one occasion the women who work in the Explorer’s Club taking the kids to the pool, or to lunch, and I can’t say enough about how kind and caring they were with these children. They seemed so patient and happy to be taking care of the kids during the day.
Last but not least, another example of the staff here is Jacqueline, a hostess at Himitsu. She remembered my husband’s peanut allergy and was always so friendly with us. It is small but very meaningful things like this that make me return to Dreams and Secrets properties!
A big bonus to this resort is that you can easily Uber. So if you want to go take the ferry to Isla Mujeres, super easy. If you want to Uber to Mercado 28 and do some local souvenir shopping, super easy. I would choose this resort over hotel zone simply for this reason.
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Up to 66% Off, Stay 7 Nights, Pay 6, Kids Stay Free & Receive a $555 Resort Credit*
4.6
Google reviews (12257)
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Jet off and live the dream at Essence @ The Fives Beach, a magnificent 5-star escape in Playa del Carmen on Mexico’s sun-kissed Caribbean coast. This luxurious all-inclusive boutique hotel, which is next to a stunning private white sandy beach, has...
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Up to 66% Off, Stay 7 Nights, Pay 6, Kids Stay Free & Receive a $555 Resort Credit*
Up to 66% Off, Stay 7 Nights, Pay 6, Kids Stay Free & Receive a $555 Resort Credit*
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*Stay 7 Nights, Pay 6 when travelling between 01/08/2026 - 30/10/2027.
*Up to 4 Kids Stay Free (up to 16 years), Valid for stays in a 2 & 3 Bedroom Residence when travelling between 01/08/2026 - 23/12/2026.
*Receive a $555 Resort Credit per room per stay when travelling between 01/08/2026 - 23/12/2028.
All discounts, offers and upgrades are already applied to the applicable prices, rooms and boards shown, please ensure you select your required board basis at the time of booking. For example, if there is a board upgrade from 'Half Board' to 'Half Board Dine Around' available for your selected dates, please select 'Half Board Dine Around' as your chosen board basis. **Blackout Dates Apply
*Up to 66% Off when travelling between 01/08/2026 - 23/12/2029.
*Stay 7 Nights, Pay 6 when travelling between 01/08/2026 - 30/10/2027.
*Up to 4 Kids Stay Free (up to 16 years), Valid for stays in a 2 & 3 Bedroom Residence when travelling between 01/08/2026 - 23/12/2026.
*Receive a $555 Resort Credit per room per stay when travelling between 01/08/2026 - 23/12/2028.
All discounts, offers and upgrades are already applied to the applicable prices, rooms and boards shown, please ensure you select your required board basis at the time of booking. For example, if there is a board upgrade from 'Half Board' to 'Half Board Dine Around' available for your selected dates, please select 'Half Board Dine Around' as your chosen board basis. **Blackout Dates Apply
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4.6
Google reviews (12257)
Julie Fischer
Tonight’s dinner at Arezzo was a true delight! Our server Francisco was attentive, considerate, friendly, personable and went out of his way to make our experience one to remember. Every course we ordered was amazing, but the true treat was Francisco! Thank you.
I’m editing my review because the following day my husband and I went to the spa for massages. Ana Rosa was incredible! She found all the knots in my back, tight muscles hidden in my calves, and right pressure points in my feet. We are heading back to The Fives in a few months and I will be asking for Ana Rosa again. Excellent experience.
the3rdsd
Here’s a polished Google review you can post:
⭐⭐⭐⭐⭐
We had a fantastic stay at The Fives Beach Hotel & Residences! The room was spacious, clean, and very comfortable, and the food exceeded our expectations throughout the resort.
Our favorite dining experience was at Casa de Rosa. The food was outstanding, but what really made the evening special was the exceptional service. Fatima and Wendy were incredible hosts—friendly, attentive, and genuinely welcoming. They made us feel like valued guests and ensured we had an amazing experience from start to finish.
Overall, the service across the resort was excellent, and the staff truly made our vacation memorable. We would definitely recommend The Fives to anyone looking for a relaxing all-inclusive getaway in the Riviera Maya, and we look forward to returning!
James Suckling
In summary? What a place - would absolutely recommend.
The hotel is amazing, very clean, great facilities and a wonderful place to forget the world for a couple of weeks.
The staff are brilliant, with a special mention to Omar who literally couldn’t do enough to help us make our holiday even more special with some great trips and there to help with any questions we had. He’s brought a new meaning to FOMO. It’s now Fear of Missing Omar.
The first room we had was ok, exactly what we’d paid for as a basic duluxe room for two adults and two children. However, it was a bit tired and had no view at all. We asked if we could swap and we upgraded to a one bedroom suite for $80 a night which was worth every dime, cent, penny and pound. The new room was amazing and we’d definitely book that one next time.
The food and drinks were good, as others have said go earlier to avoid queues. The only slight let down was the number of sun beds around the pools, and number of tables and chairs for the evening entertainment. Just aren’t enough for the volume of people staying - and nothing gets done about the ridiculous sun-bed hoggers who put towels out at 6am and turn up for an hour later in the day. Very annoying when there aren’t enough beds in the first place.
Overall, an amazing holiday with so many wonderful family memories. Would recommend without hesitation.
Ashley Przybyla
Wrapping up a weeklong trip at The Fives, and had a truly wonderful stay. The resort itself is beautiful, there’s no shortage of pools or bars, and the food is excellent. But what really stands out is the service. As a solo traveler, it’s easy to go unnoticed at times—and while that did happen a few times at places like the buffet—a few members of the staff were really attentive and amazing with their service. Namely, Pablo Cuxin at La Brasserie (who I liked so much I went to eat there twice), Pablo and Araceli from the adults only pool, Alejandro from the Bali beds on the beach, and Yoli from housekeeping who made the room beautiful and spotless everyday. Already looking forward to my next trip!
Jade G
Overall stay was amazing. The food was delicious the service was excellent. You need to arrive to the dining area quite early to accommodate larger groups. Our favourite restaurant was Seasons and La Brasserie.
Our server from the Epic Cabana location named Andrea Dominguez was very attentive and provided amazing service. She was always smiling and made us feel welcome everyday. She constantly asked us what we needed throughout the day. She deserves the recognition. Jannet Pat was also a very good server, she was quick and efficient. Cleaned our plates and cups right away. She too needs recognition for her outstanding services.
Saturday, the pool area by the beach was lively compared to the other days. Better music selection much busier.
Cons: We stayed in room 20105. The room itself was clean and spacious. The housecleaner maintained our room beyond our standards.
A few curtains were broken so they didn’t fully shut. Our mattress was very old and worn out. We were sinking into the bed, we have back aches from it. We will get a massage when we get back home.
The beach was quite rocky. The water was not very swimmable due to the high volume of sargassum.
The shuttle times throughout the resort should be increased as they were always full.
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4.3
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Settled among swaying palms next to an immaculate stretch of soft sand and azure waters, the newly renovated 5-star Dreams Sapphire Resort & Spa, offers the ultimate tropical holiday experience in a breath-taking Mexican paradise. As well as an array...
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4.3
Google reviews (5585)
Cédric Dhaenens
Very nice experience overall.
Favourite part was the dining options. High quality food, very broad selection at buffet and plenty of restaurants and kitchens to choose from.
Reservations not possible, but they use a buzzer, so you could hang out anywhere in the hotel, while waiting for the table to be guaranteed ready when it paged.
If you don't want to wait, the 24/7 all-included in-room dining had a broad selection, though we did not use this.
Rooms were clean and comfortable.
Most staff were generally friendly and helpful.
Preferred Club lounge was a nice place to cool down and enjoy a drink and snack, as well as having the separate concierge desk there.
The Preferred Club adults only pool was quiet and relaxing (but closes early) compared to the very active main pool.
Water slides were fun, but I did cut my elbow on one of them, in less than four runs.
As with most hotels in the Riviera Maya, the Sargassum is there, but not nearly as bothersome as in other places, as this was regularly cleaned.
Would generally recommend, especially for foodies.
Amy Hayes
Just spent an amazing 4 nights at this resort- wish it had been all 5 nights but we originally booked a different Dreams resort nearby and asked to be moved due to construction and facility closures.
This was our first experience at an all-inclusive resort and our first trip to Mexico (other than cruise ports), and I would rebook Sapphire in the future! Here are some things that we really loved about the resort:
- BEAUTIFUL facilities! The entire lobby space and walkways to restaurants are open air, soaring thatched-roofs, and water features everywhere, giving you a true experience like nothing else. And everything is very well-kept- they're constantly cleaning and performing maintenance (touch-up paint, trimming plants, etc.). We stayed in the "new" Club-level building, which was great being so close to everything plus access to a gorgeous rooftop pool/bar and restaurant. Our beds were very comfortable with an abundance of pillows and even my husband, who has chronic back problems, slept comfortably. The main pool was also HUMONGOUS and had several different areas to hang out in if you wanted to be involved in the activities or not. They even have very friendly falconer with a trained hawk to keep the birds from overwhelming and messing up the area!
- AMAZING staff! First off, the activities staff were fantastic- I can't remember all their names but Hazley, Mara, Donny, David, Michele, and ESPECIALLY Sergio were outgoing, talkative, had boundless energy, and did such a great job of making sure our teenage boy felt included- they even got him to DANCE IN PUBLIC! I received a smile and greeting from every staff member that I passed, the servers in the restaurant were friendly and met our every need, and even maintenance responded quickly and multiple times to repair our AC/thermostat.
- GREAT activities! Our son's favorite was the main pool area during the afternoon, where he participated in volleyball, water polo, and basketball in the pool, plus the crazy games and even flag football on the beach. I also enjoyed the evening shows- the magician was fantastic and the roller skating show (more acrobatics than anything, a little cheesy but so cool) is not to be missed! I also got to participate in group fitness like aquaerobics and stretching, as well as dancing in the sports bar at night. There are always people hanging around the billiards and ping pong tables, too, especially in the evenings.
- And if you're looking, there IS a basketball court (two goals on the tennis court)- not listed on their website- plus brand new pickleball courts.
Here's the only (vaguely) negative things we experienced:
- On the last day, our son cut his foot on a tile while playing pool basketball- not too deep but enough that he couldn't swim anymore and it was uncomfortable. Apparently another man told us the same has happened to him the day before, and then our son's new friend messaged him that he cut his in the same spot the next day after we left. We all reported the issue, although I'm sure trying to fix a tile on the bottom of the pool during such a busy time is difficult.
- No bathrooms close to pool- have to get out and walk through the main lobby. As dry as the floor seemed in that bathroom, I assume a lot of people are just peeing in the pool.
- The pool chair reservation game is strong! I'm an early riser, so I would go down around 8am and grab us 3 chairs in the shade, and at least one of us was there throughout the morning, all of us in the afternoon. It was really annoying when the family next to us claimed 6 chairs in the shade in a prime location (for 4 of them- two for their "stuff") and then hardly used them all day (I saw the mom reading her book in the lobby at one point). But I also understand how hard it is for the staff to enforce the no reserving rule. Unfortunately, it's up to individuals to act courteously and responsibly, which is hit or miss.
Kali Wells
We had a lovely week at Dreams Sapphire!
Staff were excellent to deal with, all very pleasant and happy. Pool area was great, although the music could at times be a little too loud.
Beach was nice, but a lot of seaweed. They do clean it every morning but the water wasn’t as clear as I was expecting, though I know this is out of the control of the resort.
Food was all good, nothing spectacular but certainly good.
Restaurants are first come first serve which can sometimes lead to a 1-2 hr wait list time.
A lot of children and families were there during our stay so definitely a family friendly place if that’s something you’re looking for.
Only complaint is our room didn’t get cleaned until 4:30 pm or later daily which was generally the time we were coming back to the room to relax/shower for dinner
Overall we had a great week and we miss Mexico so much!!
Connie Maghirang
We had a phenomenal stay at this hotel because of the staff who treated us like family! When my son's phone dropped in water and we asked for rice, they gave it to us and checked up on our situation. The rooms are also really good because of how it is layed out. When the power went out, the generator kicked in right away and when we called for the water that was not heating up, they sent somebody to fix it right away. The location is about 25 mins from the airport. The beach is not swimmable at this time (June) because of sargassum but the sailboat ride was fun for the kids. The entertainement was enjoyable for any ages - kids has explorer club,pool table,corn hole, clown performers, dancing lessons, silent disco, rock band, salsa night, fire acrobatics show, Junior Master Chef. They also have acrobatics & performers at the pool to keep you entertained all day until night at 11pm. They have shows at night at the theater - dance shows or Mexican presentation. The food options for breakfast was diverse and delicious. The staff at the restaurant was very attentive to our every need. They have ice cream that the kids enjoy until night time. Coffee shop is open until 1am. The pool is not that big but they have water slides and other activites like bike tour (12yo and above), mini golf, and pool activities like water aerobics, yoga that keep us entertained. They have pool table, corn holes, game room or VR room. They have sports bar/dance club and entertainer/singers every night. Overall, this hotel is such a great hotel that I recommend you stay in for the wonderful staff who doesn't wait for any tip but do their best to make you feel like home.
Weez Ten Toes Down
My vacation at the dreams sapphire was not good at all. First my wife and I was unaware of the seaweed situation along the coast line. The beach front was totally covered by seaweeds and the beach water was not accessible!! We had to spend most of our time at the pool which was overcrowded because of the beach situation! Spent more money to leave the resort to go to other islands just to enjoy the ocean water. The air conditioning units were bad!! We had to switch our room twice because the air conditioning units not working properly. Management never accommodated us for the problems we were having. The food was decent but nothing to brag about. The best restaurant is the steak house but the the French restaurant was good as well. Im leaving vacation feeling like I did before I got here needing relaxation!! I would not recommend this resort to anyone. The staff was good and friendly but as far as the amenities they were terrible!! 2.5 stars out of 5 i posted pictures of the beach at the sapphire and some pictures of the other island we went to. The water was night and day
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4.5
Google reviews (2303)
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On the sun-drenched shores of Mexico, the 5-star Margaritaville Island Reserve Riviera Maya invites you into an elevated all-inclusive escape where indulgence meets effortless luxury. Here, every detail is designed for unforgettable days and unhurried...
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All discounts, offers and upgrades are already applied to the applicable prices, rooms and boards shown, please ensure you select your required room type or board basis at the time of booking. For example, if there is a board upgrade from 'Half Board' to 'Half Board Dine Around' available for your selected dates, please select 'Half Board Dine Around' as your chosen board basis. **Blackout Dates Apply
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4.5
Google reviews (2303)
Janielle Lemes
We had an amazing stay at Margaritaville Riviera Maya! Everything was excellent—from the cleanliness of the resort to the overall atmosphere. The staff truly goes above and beyond, and the service was consistently great throughout our stay.
The food was absolutely delicious with plenty of options, and every meal exceeded our expectations.
A special shoutout to our server, Erick, who was exceptional. He was incredibly attentive, friendly, and made our experience even more enjoyable. His level of service did not go unnoticed and was very much appreciated.
We would definitely return and highly recommend this resort to anyone looking for a relaxing and enjoyable getaway!
Cody McAfee
What a fun time. Rooms were great, Staff was EXCELLENT. My wife and I ended up getting fairly sick a couple of days in. Drinks were pretty inconsistent and the Steak House was nothing to write home about. Italian place was really good and the outside restaurant was SOOOO good. Steak and Egg Tacos were BOMB. Domingo was a great bartender and full of life. It was so clean and tidy. The couples massage was pricey, but was probably worth it for everything that we got. The hydro massage was an unforgettable experience (if you're in to sweating and freezing to death in a matter of minutes). Overall we had a pretty good time. Won't go back, but I'm glad we went! Only 50ish% capacity when we were there, and we loved it. Room service was great, but the drink selections (get more White Tequila or Captain Morgan or a little better bottles) were not amazing. Once again, BEAUTIFUL resort with a Fantastic atmosphere and staff!
Mike and Roxanne Everhard
Recommend you avoid this resort:
The Boat House buffet restaurant had subpar quality food. And when we went in to eat one morning they would not allow my husband in because he had on a t-shirt that had the sleeves cut off. Yet they allowed a woman in wearing a bathing suit with a cover-up - if you could call it that- that was nothing but a few strings and covered nothing!
Most of the restaurants were only open certain days/ times, so very limited eating choices. The steakhouse was good, but with reservations system it is very difficult to get into.
No breakfast was served anywhere before 7am, the coffee shop (food here not included in all-inclusive) was not open till 8am, most excursions leave before that so if you want something to eat before heading out for an excursion you need to get it the day before.
BIGGEST issue: my husband was showering about an hour before we were scheduled to be picked up for return to the airport. Suddenly the water in the shower and bathroom sink started turning BLACK! They sent someone down to figure out why but he had already gotten whatever it was (sewage???!!!) all over him. We weren’t comfortable for weeks after that he hadn’t been exposed to something that would cause health problems. At the front desk they apologized but want us to sign something (waiving our rights for any recourse?) accepting an upgrade if we returned…like that is a possibility- NOT!
Watch out for the Timeshare pitch! We had a terrible time telling them no, they practically stood in the exit way when we wanted out of pitch area.
Now for the few positives:
Bracelet for room entry, etc is a little annoying at first but discovered it was nice to not have to remember a room key every time you went in or out.
Staff for the most part was usually very pleasant, the pool 5 oclock bartenders were fun.
Security is good - you check in & out at the gate, so we felt safe there.
Tracy Hodges
Beautiful resort! Well maintained and modern design. Staff are all wonderful. Too many names to remember but Anthony and Fidel were great servers at the boathouse. Alain and Moises were awesome bartenders. We enjoyed the entertainment at landshark. Our room was the best yet that we’ve stayed in. Thank you for everything!!
Katy Taylor
Breakfast and lunch - Erick, Noel and Max. Such a friendly welcoming every morning. They remember you like friends. Couldn’t do enough for us.
Drinks and bars - main pool we had the brilliant Eliseo, his infectious smile. He made sure we were always hydrated. The brilliant pool waiters and waitresses, I couldn’t fault their hard work.
We also had Alain from landshark and the salted rim bar. He was amazing dancing and singing so friendly. Then the main guy in evenings at salted rim bar, the mixologist was so professional. A great addition to the hotel, I think his name started with ‘Gab’ but he deserves a lot of praise.
Our room was always maintained and cleaned so well - Casandra
The whole hotel was spotless, so tidy and modern. Even cleaning the individual lights outside rooms. I didn’t noticed any rubbish or dirt.
The pool area was always clean and tidy. I never felt unwell once.
The restaurant were okay, they are quite limited and repetitive maybe because we was half capacity on our stay.
The whole resort was great; I’d definitely recommend but as a person who stayed 10 nights it is quite a small resort. I would definitely say this is a short break/ weekend trip which I think a lot of Americans and Canadians do. For us in Uk it is perhaps too small for long stays. But as I said no fault no problems, would recommend.
It does advise there is no beach but I would say you would struggle if you are a beach person. I still enjoyed the small swims in the very warm water on the beach. One day was actually really quite clear in the water. Until the storm
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4.6
Google reviews (3534)
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Immerse yourself in a world of luxury, style and sophistication at The Five Oceanfront. This magnificent 5-star getaway offers a prime beachfront location in the charming Mexican resort of Puerto Morelos. You will enjoy breathtaking views of the...
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Room Credit is per room per stay.
All discounts, offers and upgrades are already applied to the applicable prices, rooms and boards shown, please ensure you select your required room type & board basis at the time of booking. For example, if there is a board upgrade from 'Half Board' to 'Half Board Dine Around' available for your selected dates, please select 'Half Board Dine Around' as your chosen board basis. **Blackout Dates Apply
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4.6
Google reviews (3534)
np3bond
The fives ocean front Puerto Morelos is almost perfect ..... First the service and staff are outstanding. Mariel, Diego, Rodrigo, and stepheny in Marley's kitchen were fantastic.
The exterior facilities pools beaches restaurants gym bars are all top notch. The hotel is a small boutique but has more than enough activities for everyone two beautiful clean pools. A beach that has nets and a crew to clean the seaweed that is invading much of the Caribbean. The beach does have biting ants and their are mosquitos so bring bug spray. Otherwise Plenty of cabanas and chairs and great service . The food at Marley's was great. Drinks were weak but they are usually dealing with all inclusive crowd so that's not a surprise. Spa was great with incredible massages. and we even enjoyed a sound bath meditation something I've never done. Everything was priced well not cheap but not expensive
The problem is the rooms. We stayed in room 510. Ocean view suite with balcony and jetted tub. While pretty on the outside and at first glance some details underwhelm and undermine the 5 star aspirations a faint smell of mildew throughout the property and hallways, poor paint jobs on finishes, cheap materials on closets, linens with holes including on blankets and day beds on the balcony. Balcony Jacuzzi needed it's jets cleaned, but also being slow to warm and with weak pressure and painted over controls. We had to have our air conditioner worked on 3x and our room was never cool. Our sliding door to the balcony handle broke and it jammed open unable to close letting in mosquitos and heat. Maintenance did respond quickly.
So in short a fantastic hotel with one glaring issue room maintainince. Room cleanliness was excellent and the staff cleaning dona great job.
Lastly the town of Puerto Morelos is amazing quaint filled with locals and a far cry from Cancun. Must trys are Puerto Knaa, pirata, and the speakeasy
Stéphane Jaeger-Rouse
I had the most wonderful massage with Noe today. I’m extremely picky about massage and his was the best I have ever had, by far. He made me really comfortable, the pressure I had asked to be firm was just that, firm without being too hard. There was gentleness in his movements at the same time. The room was quiet and peaceful, and he offered me a cup of herbal tea in the relaxing room afterwards.
If you need a great massage, this is the place to be and the masseur to ask for!
Thank you Noe
huntinfoolio
I cannot recommend this place enough! First off upon arrival we were greeted warmly by the staff at The 5’s Oceanfront and it was the start to a great relaxing trip. Shortly after we met an amazing staff member named Erica. She was part of the team that helps you lay out your schedule for the time that you are a guest there. She helped us book excursions and was there 24/7 our entire trip to help us have a customized stay to our liking. She gave us many recommendations for things like secluded beaches, places in Puerto Morelos for good food outside of the resort, places to shop, ect. the list goes on and on. I cannot say enough praise that will capture how much help she was for our wonderful anniversary trip.
Everything was top notch at the 5’s. We rented a car in Cancun and it was extremely easy each day to have them grab our car out of valet. We loved that we were able to have a car there and were not charged a fee for having it there on sight. Surprisingly we pretty much had the place to ourselves. There were always so many beach chairs on the beach to lay out in and the pool hardly ever had people in it. They have an adult only rooftop pool that had the most stunning views as well. Both of the pools are beautiful infinity pools with picture perfect views. Our room and everything on the grounds was amazingly beautiful. The staff went above and beyond daily. I cannot say enough good stuff about this place and the staff. We are big world travelers and my husband even had two specific dinner items that he said were top 5 ever for that specific food item, (the lasagna and the ossobuco). All the food was extremely good, breakfast, lunch, and dinner. It was so nice having all food and drinks be unlimited, as we didn’t have to worry about the bill at the end of each bar run, coffee run, breakfast, lunch, dinner, or dessert run.
The town for shopping was a quick 10 minute walk by beach or road. The entire trip we felt completely safe, as there were national guards all over the place in town, which made us feel safe. My husband and I are not usually resort people, but we would stay at The 5’s Oceanfront again 100%. The 5’s Oceanfront in Puerto Morelos was such a wonderful little hidden gem in between Cancun and Playa Del Carmen. We will definitely be back!
Aneta Szałkowska
Avoid this hotel for all inclusive concept! Upon arrival we weren’t informed on most of food places are closed ( rooftop restaurant, sushi, beach grill, no fish every single day for lunch) or that we have to make a reservation day before for dinner. Room service 24 hours not exist we’ve been told is not available from 11pm, then we have no dinner ( cause we didn’t managed to get reservation we talked with receptionist 5:28 she said they taking reservations till 5:30 and it’s closed for new reservations 😅). During lunch time for 6 days no catch of the day (fish), but have fish for room service and dinner 🤷♀️. Lying we can not do late checkout as it’s fully booked even when plenty of room are available on their website. Rooms are quite nice spacious but not maintained well especially bathroom. No full information at check in with anything we have to ask for everything and been misled many times. Hotel is only nice if you looking for expeditions base, it’s boring during evenings nothing is happening here. I won’t be back.
Aby DiOrio
Set in a beautiful, sleepy beach town with no high rises, the location felt incredibly intimate and special. Beautiful, clean resort that still feels intimate and boutique despite having plenty of space, pools, and bars. The only downside was check-in — it took a few hours and there was a pretty aggressive vacation program sales pitch when we really just wanted to get changed after traveling.
The service completely made the experience though. Christian was honestly the highlight of the trip — incredibly attentive, friendly, and always on top of everything before we even had to ask. Huge shoutout to Elvis, Giovanni, Rodrigo, Ian, Felix, and the spa team (Noe and Mary) as well for being so welcoming and making everything feel easy and relaxing. We never had to wait long for drinks or service anywhere.
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4.5
Google reviews (8032)
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Fiesta Americana Condesa Cancún summons you to take a break from reality and experience ultimate pleasure and relaxation. Bask in the Mexican sunshine while you are surrounded by turquoise waters and indulge in the wonderful all-inclusive package that...
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All discounts, offers and upgrades are already applied to the applicable prices, rooms and boards shown, please ensure you select your required room type or board basis at the time of booking. For example, if there is a board upgrade from 'Half Board' to 'Half Board Dine Around' available for your selected dates, please select 'Half Board Dine Around' as your chosen board basis. **Blackout Dates Apply
*Upgrade from Premium Sunset View to Premium Deluxe Ocean View when travelling between 04/08/2026 - 21/12/2027.
All discounts, offers and upgrades are already applied to the applicable prices, rooms and boards shown, please ensure you select your required room type or board basis at the time of booking. For example, if there is a board upgrade from 'Half Board' to 'Half Board Dine Around' available for your selected dates, please select 'Half Board Dine Around' as your chosen board basis. **Blackout Dates Apply
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4.5
Google reviews (8032)
Maria de Jesus Figueroa
We had a very relaxing vacation at this hotel. While the property is not new or modern, it is well maintained, and what truly makes the experience special is the amazing staff. Everyone was friendly, welcoming, and always willing to help.
The food was delicious, full of flavor, and there were plenty of options to choose from every day. We also really enjoyed the pool entertainment—it was fun without being overwhelming, and the music selection was excellent. It created a great atmosphere throughout the day.
Overall, we had a wonderful stay and would definitely consider coming back for another relaxing vacation. Thank you to the entire team for making our trip so enjoyable!
Richard Gussoff
Recently stayed at this property and enjoyed it for the most part. The was room was just above average. We had 2 double beds( interesting) have not had that in a while. The food was just average and the choices were minimal to pick from. Since there only a few restaurants to choose from the wait times can be an hour or more. There is no night life to speak off. The last negative was that I’m in a country that grows oranges and yet they did not serve fresh orange juice with breakfast. The positives are that the pools are really nice and very clean. The staff were great to deal with. All in all I did enjoy the week as my family and I made the best of the negatives.
Vasanth Jayaraman
Overall decent stay if you are coming just to do nothing but will get boring after day two. Beach view was beautiful. Not much to do. Good place for kids. All the pools are kid friendly. No entertainment for kids apart from the daycare activity but one parent has to stay at all times. So not really helpful. Food was good at Rosatto and sea by brasa. Market place buffet good for a day or two. Kids liked ice cream and coffee shop was good. Mexicano restaurant not that great. A lot of the menus are excluded from all inclusive part so that is bummer given you are already spending so much for the all inclusive stay. Didn’t provide any information that la ceviche restaurant was under renovation and closed. No information that afternoon lunch was being served at sea by brasa because la cheviche was closed. Bar tenders all of them were really nice. Special shout out to servers at Rosatto including Caesar, Pedro and another name I can’t remember. Room service prompt. But downsides: too much soliciting to get membership, spa treatment, no direction or signs much for people to know where to go, no updated information of which day what restaurant is open ( only posted the day of not ahead of time), most live music or dj or whatever is in lobby bar which is adults only entry. Construction in the front and by the pool. No one at the pools comes around asking for anything. Arrogant front lady named maggy at the marketplace buffet discriminating against us for sure because I watched her behavior towards us and towards others for three days. Heavily liked by locals it seems like. Not sure if we will stay here again.
Sergio O
I had the opportunity to stay at this hotel, and honestly, it exceeded all my expectations. From the moment you arrive, the atmosphere feels relaxing, luxurious, and incredibly well designed. The facilities are beautifully maintained, the rooms are modern, comfortable, and offer spectacular views.
The staff service was one of the highlights — always attentive, friendly, and making the stay feel truly special. The food was delicious, the common areas were spotless, and the overall experience was perfect whether you’re traveling as a couple, with friends, or with family.
This is definitely one of those places worth visiting at least once.
If you’re looking for a beautiful, relaxing hotel with a memorable experience, I highly recommend it. I would absolutely come back again.
jeongyun seo
We have traveled to many destinations around the world, but this was the first time we experienced such genuinely friendly and welcoming staff along with such amazing food.
The Italian restaurant was outstanding—every single dish we tried was absolutely delicious. The 24-hour room service was also excellent and made our stay even more comfortable.
My entire family couldn’t stop talking about how wonderful everything was. We had an unforgettable, happy vacation and made so many great memories together.
When we come back to Cancun, we will definitely stay at Fiesta Americana Condesa Cancun again. We highly recommend this resort to anyone looking for exceptional service, delicious food, and a truly relaxing vacation.
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4.4
Google reviews (6227)
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€1647
Based on 7 Nights, All Inclusive, Including Flight & Hotel
Experience the epitome of luxury and romance at El Dorado Royale in the exquisite Riviera Maya. This beachfront paradise boasts stunning views of lush gardens, sparkling pools, and the pristine Caribbean Sea. Centrally located, El Dorado Royale offers...
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Up to 54% Off & Free Return Transfers when travelling between 01/11/2026 - 31/10/2027.
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Up to 54% Off & Free Return Transfers when travelling between 16/08/2026 - 31/10/2026.
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4.4
Google reviews (6227)
Lisa Wright
Exceeded every expectation. The service throughout my stay was exceptional — the team went above and beyond at every turn, attentive without being intrusive. The grounds are absolutely gorgeous and beautifully maintained, and my room was spacious, comfortable, and well-appointed.
The food and drinks truly set this resort apart. I work in the travel industry and visit all-inclusive resorts 20+ times a year, so I don't say this lightly — the culinary quality and beverage program here genuinely stood out. Thank you to EDR and the entire team for such a wonderful stay. Highly recommend!
Jonathan Morel
To start out this is my favorite place in Mexico the amenities and the hospitaly is amazing. From the pick up at the airport to the drop off is such a great experience. I never saw a single person with a frown on the face. Every one treats you so kindly and courteous that it invites you to go back and be in that happy place. The pool is amazing and most of the rooms have a pool in the porch. The first floor lead to the main pool and let me tell you what a pool it is. I love that the kids have so much space to roam and not get bored and put their electronics away. My butler Luis and Israel made my accommodation so much better anything you need they are always there to provide assistance and communication is down to the t. With these guys. The spas are amazing very clean and well taken care off. The food omg the food is so fresh it will satisfy the taste buds of the most critics. So many different places to eat you won't get bored. If you haven't been you should definitely check this place out you will love it.
Colleen Mackiewicz
⭐⭐⭐⭐⭐ An Unforgettable Experience
El Dorado Royale exceeded every expectation. From the moment we arrived, we were welcomed with warm hospitality that made us feel like valued guests, not just another reservation.
I had the privilege of attending the Female Leaders in Travel Conclave during my stay, and it added an incredible layer of inspiration to the experience. The event was hosted by the AMAZING - Señora Delores, whose leadership, warmth and vision made the gathering truly unforgettable. Lomas Hospitality went above and beyond in every possible way to ensure the event and our stay were seamless, meaningful and exceptional.
The grounds are absolutely breathtaking—lush tropical landscaping, beautiful pools and a peaceful adults-only atmosphere that makes it easy to truly relax. Every corner of the resort is meticulously maintained, and there is always something beautiful to discover.
The food was outstanding, with a wide variety of restaurants offering delicious, high-quality meals, making them all memorable. The drinks were equally impressive, and the bartenders and servers consistently went above and beyond.
What truly made our stay special, though, was the staff. Their kindness, attentiveness and genuine smiles created an experience that felt personal from beginning to end. It’s clear they take great pride in making every guest feel cared for.
If you’re looking for an adult getaway, a place to reconnect or simply an escape where you can unwind in paradise, El Dorado Royale is an incredible choice. We left with wonderful memories and are already looking forward to returning.
Thank you, El Dorado Royale / Lomas Hospitality and Señora Delores for an amazing stay!
Tara Chadwell
Breakfast at Cocotal is lovely. This place is an elevated buffet with many options for all, and plenty of space to move about. Authentic fresh tacos, fresh omelets and a variety of many other foods and treats are available.
Victor, our waiter of many years, is an absolute joy when we arrive. He knows what drinks we order, and almost has it at our table before sitting. He is our favorite waiter for breakfast and lunch as he is detailed and so friendly. Thank you to Victor for always making our meals special. 13 years he has served us well and we look forward to many more!
Chelsey Benkner
This resort is amazing but there are some things to know before you go. First, this is family-owned so things aren't the same as large chain resorts. But the care and attention to detail is top notch!
The rooms are a bit "dark" and lighting could go to be improved. But the rooms are spacious and clean.
If you are a beach person, you won't be thrilled. But you have access to Maroma, which has a beautiful beach. With that being said, there are plenty of pools and the vibe is great!
Where this resort SHINES is food and service. The food is absolutely amazing. If you have an opportunity, splurge and book Fuentes. You won't be sad. But as good as the food is, the service and staff are even better. Everyone truly takes pride in the resort and your stay.
I can't wait to come back to Royale and to experience more of the El Dorado resorts.
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4.7
Google reviews (2486)
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€1659
Based on 7 Nights, All Inclusive, Including Flight & Hotel
Escape to a vibrant slice of paradise at Margaritaville Island Reserve Riviera Cancun, where sun-soaked days and carefree moments are simply part of the experience. This lively, all-inclusive beachfront resort blends laid-back luxury with endless...
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Up to 62% Off
Up to 62% Off when travelling between 01/08/2026 - 02/01/2028.
All discounts, offers and upgrades are already applied to the applicable prices, rooms and boards shown, please ensure you select your required room type or board basis at the time of booking. For example, if there is a board upgrade from 'Half Board' to 'Half Board Dine Around' available for your selected dates, please select 'Half Board Dine Around' as your chosen board basis. **Blackout Dates Apply
Up to 62% Off when travelling between 01/08/2026 - 02/01/2028.
All discounts, offers and upgrades are already applied to the applicable prices, rooms and boards shown, please ensure you select your required room type or board basis at the time of booking. For example, if there is a board upgrade from 'Half Board' to 'Half Board Dine Around' available for your selected dates, please select 'Half Board Dine Around' as your chosen board basis. **Blackout Dates Apply
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4.7
Google reviews (2486)
Lindsey Sebastian
Just finished a 7 night trip to Margaritaville Riviera Cancun ( not the adult only sister property).
We had a two bedroom swim up suite with 2 adults and 3 children, and we LOVED it !
The rooms were fantastic, as a party of five we had plenty of space and as an added bonus the walk to the beach took all of 3 minutes from the room. Compared to other resorts in the area it was small but honestly I loved that it was so easily walkable to everything on site. And with it being smaller the resort never felt crowded, there was never a wait for dining and we were always able to fine lounge chairs by the pools.
Onto my favorite part, the service and the staff. Let me say that we had all good interactions, from the wait staff, to the room attendants and even the grounds staff. Hands down a really fabulous staff here, and again because of the size of the resort you ran into the same staff multiple times a day.
Miss Esther and Antonio from the Beach House restaurant were charming and really kind to our kids. Norma and Reina from the spa staff took excellent care of my girls with their mani/ pedi day. Jose was our room attendant for the entire week and did suck a wonderful job of keeping the rooms looking excellent. Marcos was our personal concierge and took care of any requests we had and made sure to check in daily to see if there was anything else we needed. And Miss Tana that does the morning activities by the Blended bar, thank you for your patience with my kids, they loved getting to paint and make bead bracelets with you!
This was our first trip to this Margaritaville and we are already planning on a second visit by the end of this year, I’d definitely say for our family it was a 10 out of 10 .
Donna
I never imagined I would leave a vacation writing a review like this.
My partner and I chose Margaritaville Riviera Maya Adults Only because we were looking for a relaxing, all-inclusive escape where we could celebrate, unwind, and simply exist without feeling judged. Instead, we left feeling hurt, exhausted, and deeply disappointed.
From the moment we arrived, this resort failed to deliver the experience it advertises. One of the biggest disappointments was learning there was no swimmable beach, something that was not made clear when booking. If you’re expecting the classic Riviera Maya beach vacation, you won’t find it here.
The food was another major letdown. What’s the point of paying for an all-inclusive resort if there’s rarely anything available to eat? Restaurants frequently had limited menus, unavailable items, or long waits. More than once, my partner and I went to bed hungry because there simply wasn’t anything available. That should never happen at an all-inclusive resort.
What hurt even more than the food was how we were treated. I was repeatedly misgendered by staff, even after correcting them. Being respected for who you are isn’t a special request … it’s the bare minimum. By the end of our stay, we couldn’t help but feel that we were being treated differently. As a couple, that feeling was heartbreaking.
We genuinely tried to give this resort every opportunity to improve our experience. We stayed patient, extended grace, and hoped each day would be better. Instead, we were met with inconsistent service, dismissive attitudes, and an experience that fell further and further below what was promised.
By our last day, the emotional toll of everything had caught up with us. My partner and I left in tears. No vacation should end that way.
The only people who made us feel seen and genuinely cared for were Ross and Carolina. They treated us with kindness, professionalism, and the level of hospitality we wish we had experienced throughout our stay. They deserve recognition because they were the exception, not the rule.
This resort has beautiful grounds, but beautiful buildings don’t make up for poor hospitality, disappointing food, and making guests feel unwelcome. We came expecting a memorable vacation. We left with memories we’d rather forget.
Ann.
I had an absolutely amazing experience at this spa. I did the hydrotherapy session followed b1 hour then 55 minute deep tissue massage, and honestly, it was one of the best experiences I’ve ever had.
The massage was incredible I have never experienced this level of skill, care, and professionalism before. The service was exceptional from the very first second until the very last minute. Everyone made me feel relaxed, welcomed, and truly taken care of.
Everything was perfect, and I left feeling completely refreshed and renewed. I absolutely loved it and highly recommend this spa to anyone looking for an exceptional experience.
Abigail T. Rom
Lovely week at Margaritaville Island Reserve Riviera Cancún! The resort was clean, comfortable, and serene. We loved our swim-up suite, and would book this room again! Our butler, Alberto, made sure we had a great week, not only checking in on our needs, but ensuring we had dinner plans each night. Alberto went the extra mile and helped decorate our room for a birthday celebration. We also appreciated the art/craft activities for families and the drop-off kids club led by Tanya and Landy. Be sure to arrange for premium cuts like the tomahawk or porterhouse (well worth extra cost) for the best meal of your vacation! Everyone we engaged with provided excellent service, and we would definitely return in the future.
Jessica Garcia
I really wish the front desk staff had been as friendly and welcoming as the rest of the employees throughout the resort. After reading so many positive reviews before booking, I expected a much better experience.
Unfortunately, our stay started off on the wrong foot at check-in. I had booked a two-queen swim-up room months in advance, but upon arrival we were told we would be staying in a king room with a pull-out sofa instead. No one contacted us beforehand to let us know about this change or offered any explanation until we arrived.
The front desk staff was consistently rude and unhelpful. Throughout our five-night stay, we had daily issues with our wristbands, requiring us to return to the front desk multiple times. It was frustrating and incredibly inconvenient.
The room also fell short of expectations. Several days we had to request fresh towels because housekeeping left used ones behind, and our shower was missing shampoo and conditioner. To make matters worse, we were repeatedly hit with unexpected fees, even when the changes were the result of the resort's mistakes.
The food was another major disappointment. We found the quality to be poor, especially compared to other all-inclusive resorts we've visited.
The only bright spots of our stay were the bartender at the middle pool and the primary servers in the restaurants. They were genuinely friendly, attentive, and provided excellent service. They were the highlight of an otherwise disappointing vacation.
Sadly, this was not the experience we expected, and because of it, we will not be staying at another Margaritaville resort. If you're visiting Cancun, I highly recommend the Hilton resort instead. We should have stuck with the resort we know and trust.
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€1671
Based on 7 Nights, Bed & Breakfast, Including Flight & Hotel
Escape to the radiant shores of Cancún and immerse yourself in a luxury garden‑to‑sea destination at Meliá Casa Maya, where every corner pulses with tropical splendour. Stretched across one of the most beautiful beaches in the Hotel Zone, this all...
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Up to $150 USD Resort Credit*
Up to $150 USD Resort Credit*
*Enjoy up to $150 USD Resort Credit to spend at the hotel when travelling between 01/01/2026 - 04/01/2027
Resort Credit is applicable per room per stay.
All discounts, offers and upgrades are already applied to the applicable prices, rooms and boards shown, please ensure you select your required room type or board basis at the time of booking. For example, if there is a board upgrade from 'Half Board' to 'Half Board Dine Around' available for your selected dates, please select 'Half Board Dine Around' as your chosen board basis.
Minimum 3 nights apply. **Blackout Dates Apply
*Enjoy up to $150 USD Resort Credit to spend at the hotel when travelling between 01/01/2026 - 04/01/2027
Resort Credit is applicable per room per stay.
All discounts, offers and upgrades are already applied to the applicable prices, rooms and boards shown, please ensure you select your required room type or board basis at the time of booking. For example, if there is a board upgrade from 'Half Board' to 'Half Board Dine Around' available for your selected dates, please select 'Half Board Dine Around' as your chosen board basis.
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Up to 35% Off
4.7
Google reviews (5846)
Mexico Holidays Special Offers
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€1682
Based on 7 Nights, All Inclusive, Including Flight & Hotel
A divine mix of sophisticated accommodation, unparalleled tropical scenery and luxurious amenities make the adults-only Haven Riviera Cancun a sublime choice for an unforgettable Mexico holiday. Sitting beside a stunning stretch of soft white sand and...
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Up to 35% Off
Up to 35% Off when travelling between 19/06/2026 - 31/10/2026.
All discounts, offers and upgrades are already applied to the applicable prices, rooms and boards shown, please ensure you select your required room type or board basis at the time of booking. For example, if there is a board upgrade from 'Half Board' to 'Half Board Dine Around' available for your selected dates, please select 'Half Board Dine Around' as your chosen board basis. **Blackout Dates Apply
Up to 35% Off when travelling between 19/06/2026 - 31/10/2026.
All discounts, offers and upgrades are already applied to the applicable prices, rooms and boards shown, please ensure you select your required room type or board basis at the time of booking. For example, if there is a board upgrade from 'Half Board' to 'Half Board Dine Around' available for your selected dates, please select 'Half Board Dine Around' as your chosen board basis. **Blackout Dates Apply
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4.7
Google reviews (5846)
Samantha Perez-Macias
We had a wonderful stay at this resort! The main hosts, Charlie Brown and Yale, were absolutely amazing. They were friendly, energetic, and went out of their way to make sure everyone had a great time. Every staff member we interacted with was kind, welcoming, and genuinely seemed to enjoy getting to know the guests.
There were plenty of activities throughout the day and evening, including water aerobics, karaoke, bingo, and other fun activities that made it easy to meet people and keep everyone entertained.
My only real criticism would be the late-night bar access from the pools. The staff were accommodating, but we’ve stayed at other resorts that made this a little more convenient.
If you’re looking for a relaxing vacation with fun activities during the day and a more laid-back atmosphere in the evenings, it’s perfect—and honestly, that’s exactly what we were looking for.
We also booked a swim-up room, and it ended up being one of our favorite parts of the trip. Since we traveled with a large group, having our own private pool access gave us a peaceful place to unwind and enjoy some quiet time together.
Overall, we had a fantastic experience and wouldn’t hesitate to come back!
bryan avendano
The resort is beyond amazing. I have enjoyed the stay that my significant other and I have had. Within the resort, there is a section/lobby called The Moon. Within the lobby, there are a lot of events that are held, in which include amazing staff (I.e., Sexy Joy & Charlie Brown).
I have a lot of good to say about the resort. My significant other and I went around June, so there was a lot of Sargassum on the beach, however, that did not inhibit our great stay there. Highly recommended
Carlos, our great butler, also attended to us amazingly. He is a very presentable young man who makes sure everyone is going great and having a good time at the resort. He stays in touch really well and communicates amazingly. He has helped us during our stay there, in Haven.
Brayden Routh
Really enjoying my birthday celebration at Haven! The entirety of the staff has been phenomenal but Charlie Brown in particular has gone out of his way to make sure that the guests have an incredible experience. Food has been plentiful and tasty. Drinks are refreshing. Pool is clean and much needed in the heat. Only downside is the significant sargassum which makes the beach not useable but I understand that this is largely out of their control. Can’t wait to come back!
T K
This hotel is the best one I’ve been to so far in Cancun. The property is newer and very aesthetic. The staff is probably the best part; housekeeping, groundskeepers, waiters, hosts and baristas are all great. Specifically, Charlie Brown did the best entertainment from hosting water games, making Mayan bracelets, to also hosting bingo. Our butler, Frida, also communicated with us our entire stay even on her day off. Monserrat in the cafe also made every coffee perfectly for us. There are no complaints with this resort and I would definitely recommend!
Carolina Carter
We came to the Haven Riviera to celebrate our 12th Anniversary and had an extraordinary time. This is our fourth All-Inclusive in Mexico and by far our all-around favorite.
Everything from location (close to the airport), to a stunning, mature property, a great gym, beautiful restaurants and amazing food! The sunrise in the beach every morning was a highlight.
But the staff truly made our time so memorable.
Angel from entertainment was always so warm and energetic. He found us almost every day by the pool with a big smile on his face and invited us to events or partiesl happening that day. He was also an excellent host at the Neon Show.
William from Limes was our favorite bar-tender! He made the BEST drinks I’ve ever had and had spot-on recommendations.
Julian took care of us every day at the pool and also made great suggestions for new drinks.
And our favorite server at Flavours was Enrique. So warm and kind and always on top of it.
We loved our time and this is the first time we are considering coming back to a resort because of how incredible it was.
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4.5
Google reviews (3617)
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€1706
Based on 7 Nights, All Inclusive, Including Flight & Hotel
Discover the enchantment of Mexico at Generations Riviera Maya. Nestled in the heart of Riviera Maya, this resort invites guests to immerse yourself in the warmth of the Mexican Caribbean, promising a memorable family holiday. With its unique setting,...
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Up to 56% Off and Free Transfers! *
Up to 56% Off & Free Return Transfers when travelling between 16/08/2026 - 31/10/2026.
All discounts, offers and upgrades are already applied to the applicable prices, rooms and boards shown, please ensure you select your required room type or board basis at the time of booking. For example, if there is a board upgrade from 'Half Board' to 'Half Board Dine Around' available for your selected dates, please select 'Half Board Dine Around' as your chosen board basis.
*Free Transfers offer is only applicable where Transfers is stated in the room name & where Transfers are shown at £0.00 on the Transfer selection options. The Free Transfers must be selected at the time of booking. **Blackout Dates Apply
Up to 56% Off & Free Return Transfers when travelling between 16/08/2026 - 31/10/2026.
All discounts, offers and upgrades are already applied to the applicable prices, rooms and boards shown, please ensure you select your required room type or board basis at the time of booking. For example, if there is a board upgrade from 'Half Board' to 'Half Board Dine Around' available for your selected dates, please select 'Half Board Dine Around' as your chosen board basis.
*Free Transfers offer is only applicable where Transfers is stated in the room name & where Transfers are shown at £0.00 on the Transfer selection options. The Free Transfers must be selected at the time of booking. **Blackout Dates Apply
Up to 67% Off and Free Transfers! *
Up to 67% Off & Free Return Transfers when travelling between 01/11/2026 - 31/10/2027.
All discounts, offers and upgrades are already applied to the applicable prices, rooms and boards shown, please ensure you select your required room type or board basis at the time of booking. For example, if there is a board upgrade from 'Half Board' to 'Half Board Dine Around' available for your selected dates, please select 'Half Board Dine Around' as your chosen board basis.
*Free Transfers offer is only applicable where Transfers is stated in the room name & where Transfers are shown at £0.00 on the Transfer selection options. The Free Transfers must be selected at the time of booking. **Blackout Dates Apply
Up to 67% Off & Free Return Transfers when travelling between 01/11/2026 - 31/10/2027.
All discounts, offers and upgrades are already applied to the applicable prices, rooms and boards shown, please ensure you select your required room type or board basis at the time of booking. For example, if there is a board upgrade from 'Half Board' to 'Half Board Dine Around' available for your selected dates, please select 'Half Board Dine Around' as your chosen board basis.
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4.5
Google reviews (3617)
John Crandon
Family wedding here which went wonderfully! I highly recommend it for any family event. We had Cuauhemoc and Reyna who were both truly fantastic and helped make everything work seemlessly. I would ask for them specifically. We loved our room with both a balcony and small pool. The food was all delicious especially Kampai and Santa Fe. Do not miss them. My recommendation though for the resort is to work to empower employees to say yes. We were there when the resort was empty and wanted to sit together but always received pressure even when the restaurants were completely empty.
Tasha Burke
The location is perfect with it being away from the Hotel Zone. Riviera Maya is absolutely gorgeous. All 3 resorts are well-protected, but in all our times coming here, we have never felt unsafe (even on the excursions.) The food options and quality leave little room for wanting, and I recommend bringing clothing with elastic!! As always, the service and friendliness or the staff is unparalleled. Yalma and Ana were attentive and so kind. We felt unbelievably spoiled and they took care of all 12 of us with attention to every small detail or our stay. They were easy to reach and communicated well with all of us. I cant leave out Cesar (our favorite bartender!) He always makes sure our drinks are delicious and cups are full and with his great smile. Make sure you hunt him down at whatever pool he is bartender that day! You wont regret it. This is our go-to place for any Mexico vacation!
vishnu prashanth
Everything was fantastic. the resort is luxurious and spacious. we came for a family wedding and enjoyed every moment!!
We spent 3 days here and ate at the chef market each day. Angel always greeted us with a big smile and remembered us. Carlos was our favorite waiter. he was so attentive and made sure we didn't lack a single thing. He was also so sweet with our toddler and helped us with ideas for our trip and even taught us a little Spanish. The genuine happiness and smile never left his face.
we appreciate the hospitality and the comfort afforded here.
Shelly Eicholzer
We had dinner tonight @winekitchen and it didn’t disappoint! The manager Aketzali was so welcoming and our waiter Eriberto was AMAZING! The food was Spectacular, the chef stopped by our table to check on us after my husband requested his steak to be cooked a bit more. It was our daughter’s birthday and they brought out a birthday dessert and got the entire restaurant to sing happy birthday.
This will continue to be one of our go- to dinner spots when we return. Thank you wine kitchen for a wonderful experience!
Sujey Sanchez
Generations is a wonderful hotel, it has everything. I loved that you have your own mini pool in the balcony of your room and sea view of course!
Great food, great tours, special price for Nickelodeon resort if you travel with kids! Overall, an excellent service from the people there. Ruben was our outstanding exceptional concierge, everyone is very helpful. Israel excellent waiter at the palms!
Only sad thing is that you can't go to the beach but because all of cancun has a lot of sargazo.
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Up to 15% Off
4.5
Google reviews (8377)
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€1717
Based on 7 Nights, All Inclusive, Including Flight & Hotel
Be treated like royalty during an extravagant tropical holiday at the magnificent adults-only Hyatt Vivid Playa del Carmen, located on Mexico’s spectacular Riviera Maya. Luxury awaits around every corner at this fabulous all-inclusive resort, with...
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Up to 15% Off
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Up to 15% Off when travelling between 01/07/2026 - 30/04/2027.
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Up to 15% Off when travelling between 01/07/2026 - 30/04/2027.
All discounts, offers and upgrades are already applied to the applicable prices, rooms and boards shown, please ensure you select your required room type or board basis at the time of booking. For example, if there is a board upgrade from 'Half Board' to 'Half Board Dine Around' available for your selected dates, please select 'Half Board Dine Around' as your chosen board basis. **Blackout Dates Apply
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4.5
Google reviews (8377)
Jenny Firat
We had our wedding here, and we couldn’t have asked for a more perfect experience. From the moment we arrived, every single person treated us with kindness, professionalism, and genuine care. The staff were incredibly friendly and always ready to help with anything we needed.
A very special thank‑you to Kevin, who went above and beyond for us throughout our stay. He made us feel truly welcomed and supported during such an important moment in our lives.
We also want to thank the captains who helped make everything run smoothly:
• José García – in charge of the buffet
• Daniel Tuyub – captain for our wedding and the Asiana restaurant
All the restaurants were wonderful and incredibly accommodating to all food allergies. It was always asked every restaurant we went to.
We also want to give a special thank‑you to Elisa, our wedding coordinator, who helped guide us through every detail and made the whole process so much easier.
And a heartfelt thank‑you to the wonderful lady who performed our ceremony — we unfortunately forgot her name, but she was incredibly warm, kind, and made our moment truly special.
The hotel itself was beautiful, clean, and comfortable — but what really made our experience unforgettable was the people. They helped make our wedding everything we dreamed of, and we are so grateful for the memories we created here.
Thank you to the entire team for making our special day even more special. ❤️
Axel
Had a great stay overall. The staff was fantastic, the front desk team was welcoming and helpful, and the food exceeded expectations. I especially enjoyed the gourmet dining experiences, the coffee shop, Dolma, and Le Chef.
The location is excellent, just a short walk from the lively party area, making it easy to enjoy Playa del Carmen without needing transportation.
The only negative experience happened right after check-in. A VIP services representative approached us and was very helpful at first, but the conversation quickly turned into a very persistent attempt to get us to attend an 8 AM breakfast presentation at another hotel. It was a sales pitch snd not a welcome experience, and she became visibly frustrated when I repeatedly declined.
One thing future visitors should know is that there was a huge amount of seaweed on the beach during our stay, making swimming in the ocean difficult. We ended up taking tours to Cozumel and Isla Mujeres for clearer water. That said, we understand it’s seasonal and not the hotel’s fault. We simply didn’t know what to expect.
Despite those issues, we had a wonderful time and would gladly return on a clean of sea weed month.
Zahara's Healing
I had a great time at Hyatt Vivid. The facilities were nice and clean, and all of the staff and entertainment team were so kind and helpful. During my stay, I offered guided Meditations and Sound healings to the guests, and the team was super helpful in assisting me in setting everything up as well as attending some of the classes. The room was beautiful and large, the food was pretty good as well, and they are in the perfect location and within walking distance to everything near 5th Avenue. They had several activities to do during my stay, which were entertaining. Big thanks to the helpful team (Enrique, Katia, Benjamin, Nahomi, Jose,Julio, Dulce, & Aranza)
Christina
We had an amazing, relaxing girls vacation by the beach. We loved the food, the staff was able to accommodate my food allergies and even offered to make special dishes if told in advance. The coffee shop, Dolmas, and Asiana were some of our favorites. Everyone was very friendly but wanted to mention Juan, Rigoberto, and Ismael for being so helpful at the restaurants. The evening entertainment shows were very great. The fitness options and staff were an highlight. We loved trying new classes — sound baths, aqua boxing and aqua biking with Enrique and Kike, and aqua pilates with the lovely Katia. They were so friendly and encouraging. I would love to come back!
Adam
We had such a fantastic stay at Hyatt Vivid Playa del Carmen for our wedding anniversary.
What we loved most was the balance of the hotel. One day we were at the foam party, then learning to make sushi and then next we were completely relaxing with an incredible couples massage. It really has something for every mood.
The location is perfect as it’s so close to Quinta Avenida (5th Avenue) which made it really easy to head out and explore.
The food was excellent throughout the trip. We especially loved Asiana and La Casona, and were genuinely surprised by how good the buffet restaurant Spice was too.
The staff were lovely, the atmosphere was great and it made for the perfect anniversary holiday. We’d definitely come back.
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4.6
Google reviews (6831)
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€1764
Based on 7 Nights, All Inclusive, Including Flight & Hotel
Peace and tranquillity await guests at the El Dorado Seaside Suites in sunny Mexico. This superb adults-only all-inclusive resort provides everything needed for an unforgettable holiday away from the hustle and bustle of reality. Guests can enjoy hours...
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*Free Transfers offer is only applicable where Transfers is stated in the room name & where Transfers are shown at £0.00 on the Transfer selection options. The Free Transfers must be selected at the time of booking. **Blackout Dates Apply
Up to 60% Off & Free Return Transfers when travelling between 01/11/2026 - 31/10/2027.
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4.6
Google reviews (6831)
Taryn Taylor
Amazing resort, me and my husband had a wonderful time on our honeymoon. The entertainment workers were amazing and made us feel so welcomed and loved! They really made us enjoy our time and everyday at the pool. WE LOVED Luana, Andres, and Benjamin so much! Food was very yummy, and everyone was so helpful and friendly. We would 100% recommend and will come back again in the future.
Louisa Miguez
It was an absolutely amazing time at El Dorado Seaside Suites!
Luana, Benjamin & Andres provided nonstop activities and entertainment while always bringing top level energy to represent the entertainment/fitness team! From volleyball and aerobics to crafts and bingo, they went above and beyond!
Carlos from the beverage department led a class/activity teaching us how to make a few signature drinks that were delicious. Along with Crisantos, Tiburico and the other bartenders; they insured our days were filled with beautiful and yummy cocktails!
Francisco, Jesus, Victor, and everyone else from “transportation” ensured that we got where we needed to go efficiently, with care & of course some entertainment.
The cleanliness of the entire resort was outstanding and I have not experienced customer service at this level before. Every employee is kind and goes out of their way to ensure you are taken care of and treated with kindness at all times!
We went on two excursions; to the rescue with the cenote and the catamaran with snorkeling. There are not enough words to say good things about both as we all had a blast each day!
Pat J Byrnes
An Unforgettable Stay at El Dorado Seaside Suites
Our time at El Dorado Seaside Suites has been nothing short of exceptional. From the moment we arrived, we felt truly welcomed—it was a real home away from home.
Personalized Care:
A massive thank you to our incredible butler team: Carlos, Victor, Angel, and Moses. They truly went above and beyond to ensure our stay was perfect. Their attention to detail, warmth, and dedication made all the difference in our experience. It is rare to find such genuine care, and they made us feel like family throughout our entire visit.
Exceptional Dining & Hospitality:
Beyond the personalized service, the resort experience was top-tier:
Dining: Every meal was a delight, offering high-quality food that exceeded our expectations.
Service: The hospitality across the entire resort was consistently professional and attentive.
We are leaving with wonderful memories and will certainly be recommending this resort to others. Thank you to the entire team for making our trip so special!
One of our highlights was bead crafting with Benjamin, Luana, Fernanda on the beach!! Amazing!!
Donald Gagnon
benjamin, luana and andres did such an amazing job at the pool everyday. the activities and games were always fun and entertaining. Cumi was amazing at the swim up bar, super attentive and cool to chat with. All of the staff here were amazing and pleasant and the rooms were always clean and taken care of. Could not have been happier with the stay!
Erica A.
Luxurious Adults-Only Escape - Worth Every Penny!
We stayed at El Dorado in late November a few years back and finally getting around to writing this review! It was worth every penny! Yes, it's pricier than other options, but the level of luxury is unmatched. Being an adults-only resort, it's perfect for couples looking for a romantic getaway.
We absolutely loved our stay. The staff at the restaurant were incredibly kind and made the experience even better. We didn't encounter a single issue during our visit, which is always a huge plus.
Our top-floor corner suite with the infinity pool and breathtaking views was the highlight. Everything was fantastic – the food was amazing and definitely worth the price. We can't wait to return!
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4.7
Google reviews (10807)
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€1776
Based on 7 Nights, All Inclusive, Including Flight & Hotel
Discover tropical sophistication beside the Caribbean Sea with a luxurious all-inclusive holiday at the Majestic Elegance Costa Mujeres. Offering both family-friendly fun and adult-only bliss, this spectacular resort features spacious, modern...
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Up to 58% Off
Up to 58% Off when travelling between 13/05/2026 - 23/12/2026.
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Up to 58% Off when travelling between 13/05/2026 - 23/12/2026.
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Up to 45% Off
Up to 45% Off when travelling between 24/12/2026 - 23/12/2027.
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Up to 45% Off when travelling between 24/12/2026 - 23/12/2027.
All discounts, offers and upgrades are already applied to the applicable prices, rooms and boards shown, please ensure you select your required room type or board basis at the time of booking. For example, if there is a board upgrade from 'Half Board' to 'Half Board Dine Around' available for your selected dates, please select 'Half Board Dine Around' as your chosen board basis. **Blackout Dates Apply
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4.7
Google reviews (10807)
Tiffany Denicola
The rooms are beautiful, clean and spacious! We got a rooftop plunge pool room. Everyone at the resort was helpful and happy. Especially Raul at the Asadito Steakhouse here. He made sure we had a great dinner. The breakfast at the Italian Restaurant in the hotel was awesome! Everyone was friendly and kept coming around to offer more food and drinks! Highly recommend this resort!
Michael Kipper
Costa Mujeres is the perfect location in the Cancun area. Shielded by Isla Mujeres, it has beautiful, relatively calm beaches with a minimum of sargassum.
The rooms are beautiful, if a bit dated. We are here now after loving our 2024 trip and everything feels the same high level of service. The food was great, and they took our dietary restrictions seriously.
Alvaro & Flavio at the lobby bar made my wife the best espresso martinis, which she really enjoyed. Our butler Jazmin went out of her way to ensure that any issues we had were quickly rectified.
Overall, I'd highly recommend coming here!
teana ross
The Italian Restaurant - Breakfast
My boyfriend and i were trying to find a nice breakfast/brunch restaurant for our anniversary in the morning. When i say the food, ambiance and the staff were top tier. 10/10 recommend. Louisa and Omar made sure our experience was great. Mimosas after mimosas and then i even ordered the strawberry mimosa. The restaurant was clean and beautiful. The best table in the house is the center circle table in the back. Right infront the collection of wine bottles and a beautiful view outside with palm trees. We are definitely coming back for lunch and dinner while we stay here.
Nghi Van
Me and my group of 5 girls went to this resort to celebrate my bachelorette. We stayed for a total of 5 nights, 6 days.
I wanted to come on here and let everyone who is interested in thinking about staying at this resort, BOOK THIS AMAZING PLACE!
I book resorts all the time in Cancun and this is by far the best experience I had when it comes to cleanliness, customer experience, food, entertainment.
We book the junior suit which was facing towards the forest (building 1) but we managed to still have a very clear view of the beaches and the sunrise.
We were assigned our butler STEFANO! He was 11/10, everytime we needed something or request, his respond time was immediate. He always checked up on us everyday and went over and behind to even help with our friends room when he wasn’t even their assigned butler. If you are looking for a butler, please request for him, you won’t be disappointed.
Food: this resort is by far the best food variety especially Mexican food. Most resorts would mainly cater towards Italian, American or Asian food with very limited Mexican dishes. Here at this resorts there were several Mexican dishes we heard online but never seen at other resorts expect for this one. They had dishes from tamales, Mexican chips, mole etc etc. very good options of food.
The only downside I would say about this resort would be the main pool, the two pools are lovely pool and infinity pool (located in the adult side). As they are considered a main pool, the pool is very small and hard to do activities such as water zoomba and volleyball. Because those people that don’t want to do those activities will be pushed to the corner to accommodate the activities.
Joshua Harrington
We had a wonderful time this week. The resort is large and beautiful with a ton of restaurants and bars and events. The room was clean and the minibar was well stocked. The tap water did stink pretty bad though, and that made showers feel a little sketchy. Also we had the jacuzzi filled for us by the butler one night, but the water was too smelly to enjoy it.
Check in was easy and our butler Chris was genuinely helpful for whatever we needed throughout the week.
Jorge was our waiter for the oasis breakfast and he impressed us SO much with his hospitality. Definitely a highlight for us.
I have celiac and I was nervous about my options for food and drink for the week, but we had the pleasure to work with two wonderful food concierges. Ruth and Alvaro were extremely kind and patient and warm, and I couldn't have had as much fun as I did this week without their help keeping me safe and well fed. Lots of people in the celiac community recommended this resort and clearly they were right.
Tipping culture is very strong here, so be prepared to tip waiters, bartenders, butlers, concierges, valet. Most of the staff were grateful when we tipped and graceful if we didn't have any cash on hand, but there were a couple of odd interactions in the last day or two.
Overall the service stands out as spectacular. Nearly everyone we came across was friendly and warm. We would be more than happy to stay at this or another Majestic property in the future.
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4.2
Google reviews (1719)
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€1799
Based on 7 Nights, All Inclusive, Including Flight & Hotel
Discover a taste of paradise at the all-inclusive 5-star Secrets Tulum Resort & Beach Club, a sensational adults-only sanctuary of peace and luxury magical Mexico. You’ll be welcomed with blissful sunshine, unparalleled hospitality and superb modern...
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Up to 62% Off when travelling between 01/08/2026 - 30/04/2027.
All discounts, offers and upgrades are already applied to the applicable prices, rooms and boards shown, please ensure you select your required room type or board basis at the time of booking. For example, if there is a board upgrade from 'Half Board' to 'Half Board Dine Around' available for your selected dates, please select 'Half Board Dine Around' as your chosen board basis. **Blackout Dates Apply
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4.2
Google reviews (1719)
Emily Dawson
Me & my partner have just returned from a week stay at this resort. We had the most amazing time. The hotel and scenery is beautiful. Everything is well kept & clean. Service was always amazing & welcoming. I’d like to leave a special thanks to Gretel on the entertainment team - she looked after us from our first day until our last and she was so helpful & informative, she made us feel welcome & got us included in activities we had never tried before - she is a true credit to the company. Another thanks to Ever who worked in the Market Cafe, he looked after us most mornings & was so welcoming & lovely. Alfredo from the Italian restaurant - He made our dining experience extra special and we couldn’t have asked for a better waiter. The concierge team were super helpful on the day we arrived & the day we left. And Nataly who was always able to answer any questions we had and inform us on all activities / events every day. Overall we had an amazing experience and a big part of that is due to the team being so helpful & welcoming. We would definitely recommend and look forward to coming back one day in the future!!
Angelica Malik
We just got back from an anniversary trip here and we loved it! We had the most amazing time. The resort is beautiful, I love how it’s landscaped and I loved the design of the rooms. The tub on the balcony and the huge shower is such a nice touch. We also loved all the restaurants and the entertainment. Every night and during the day there’s a lot to keep you busy. Casino night, live music, trivia night, pool volleyball, etc. I didn’t realize the property wasn’t on the beach but they do have a shuttle there to the beach club which was nice. Unfortunately all the restaurants there were closed but they did have the bar and they did BBQ. The seaweed was so bad you couldn’t go in the water. I wish I knew how bad it got! I was so sad to not be in the water.
Everyone at the resort is very friendly and attentive. The service is always so great that’s why we keep coming back to secrets. The first day it rained and our server at the pool was so nice, bringing us drinks, helping us with the umbrella and helped us take shelter. They made me a fresh drink too.
The only reason I didn’t give a perfect 5 stars is just because we went to their vacation club sales pitch breakfast and they were just so pushy. We went before in Cabo and they didn’t push us at all, they totally understood why it wasn’t a good fit for us at that time. But at this one they made us take a long cab ride to another resort and take a tour of the resort which I didn’t like because that wasn’t the resort we were staying at so I had no interest in seeing it. They brought in like 5 extra people to try to sell us after we first said no. We had to keep explaining our personal reasons to each new person and I did not appreciate that. It felt like we weren’t being heard as humans. I also don’t like that when you first check in they send you over to the girl trying to book you to go to the sales pitch. We had been up since 3am and traveling, we wanted to go to relax and go eat and she just wouldn’t let us, she kept asking us personal questions and talking and it was just too much. Next time I’m going to say no, that really made me never want to go to another sales breakfast again.
Sales breakfast aside we had a perfect trip! I loved it so much and definitely recommend it! The concierge was also so nice I think her name was Abril and she really took care of us and made our anniversary so special!
Jan-Michael Weir
My wife and I went in February, and I am just now writing the review. Even now we're still in the after glow. We loved it. Absolutely loved it! The ambience is heavenly, the food is delicious, and the staff to a person was warm and authentic. Our room was spectacular, large airy and still cozy. We had a swim out. We didn't know we needed it in our lives. The design for the resort over all is top.
The food: I had the best steak of my life at Bordeaux and immediately ordered a second and crushed it as quickly. The restaurant set amongst the grove of trees is inspired, absolutely magical. My favourite however was the breakfast/lunch eatery. The food was fresh and delicious, but the friendliness of the staff made it. Also, I worked out 3 times a day. The water spin class was a highlight and the gym is fantastic.
We will definitely be back.
Hector Sanchez
I was amazed by how good the customer service was. It genuinely felt like we had known these people from previous visits or like they were close friends. I know people say, “It’s their job to be polite,” but everyone in my group who interacted with staff—even during brief encounters—was made to feel welcome.
The resort itself is beautiful, clean, and has plenty of bars to choose from. The food was great, especially the authentic Mexican dishes offered during theme nights and inside the buffet area. There’s also a restaurant next to the main pool area, La Taqueria, that serves good hot dogs and quick finger foods.
The specialty restaurants were good as well. Portofino was especially amazing, although portions were on the smaller side. For sushi lovers, the Japanese restaurant is worth trying too—I recommend sampling a few options first and then ordering more of what you like best.
Now for the downside: the beach club wasn’t as great as advertised. It had a small pool, and unfortunately, the beach was closed during our visit in May due to excessive seaweed. Make sure to check the shuttle schedule when entering the beach club area because it doesn’t actually run every 30 minutes as advertised.
Overall, I would rate this place an 8 out of 10. Having the beach open would have completed the full experience for us.
Big shout-out to:
• Carlos (bartender)
•Hector (buffet area)
• Timoteo (buffet area)
• Itzel (massage therapist)
•Hermenegildo (room service guy)
These individuals truly stood out for being exceptional at what they do and going above and beyond.
Sydney
Loved our experience!
The best part of our 9 day trip was the entertainment team: Sam, Gretel, Sebastian and Enrique made everything so fun, we did almost every activity. Jeremiah by the main pool was my favourite bartender. Service was always amazing from everyone.
The resort is beautiful and unique, our room exceeded our expectations, the restaurants were quite good. The only reason this is not a 5 star is because its very far to the beach (almost 30 minutes by shuttle) and there was a constant upselling of events and experiences (we were here for both Superbowl and Valentines Day, with prices exceeding what you would get off resort, so we went to do that instead). Its walkable to many restaurants and shops, and walking in the area felt quite safe. Overall, I would highly recommend it.
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4.8
Google reviews (10428)
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Based on 7 Nights, All Inclusive, Including Flight & Hotel
An unforgettable holiday adventure awaits at TRS Yucatán Hotel, a luxurious 5-star all-inclusive getaway on the sun-drenched coast of Mexico. This sensational adult-only retreat on the renowned Riviera Maya oozes luxury and sophistication and is...
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Up to 25% Off when travelling between 01/11/2026 - 31/10/2027.
All discounts, offers and upgrades are already applied to the applicable prices, rooms and boards shown, please ensure you select your required room type or board basis at the time of booking. For example, if there is a board upgrade from 'Half Board' to 'Half Board Dine Around' available for your selected dates, please select 'Half Board Dine Around' as your chosen board basis. **Blackout Dates Apply
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Up to 15% Off when travelling between 19/08/2026 - 31/10/2026.
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Up to 15% Off when travelling between 19/08/2026 - 31/10/2026.
All discounts, offers and upgrades are already applied to the applicable prices, rooms and boards shown, please ensure you select your required room type or board basis at the time of booking. For example, if there is a board upgrade from 'Half Board' to 'Half Board Dine Around' available for your selected dates, please select 'Half Board Dine Around' as your chosen board basis. **Blackout Dates Apply
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4.8
Google reviews (10428)
Courtney Sapp
We have so enjoyed the Grand Palladium as a whole. The resort is amazing, beautiful, and so relaxing while also having so much to do! The most noteworthy is the staff! They are all incredible people who are accommodating, kind and always looking to go above and beyond to make it memorable for you. One person we met a few times was David from the entertainment/ pop team. He was so much fun and had a great personality. We did yoga with him in the mornings as well as an aqua pole dancing class that was hilarious. Luciana, Ariana, and Arturo brought us drinks by the pool at TRS often and were so kind to make sure we were taken care of by the pool. Maria and Edilberto were so kind and cleaned our rooms beautifully! And our butlers, Patricia and Jose, made absolutely sure we were taken care of every step of the way. We will definitely come back for the beautiful location, if not just for the wonderful service. Thank you TRS!!
Ed
Partner and I have been here three times now and it's always fantastic. Even though we couldn't go in the ocean at all this week, and there was rain a few days, we still had a great time. The restaurants can be hit or miss (we would avoid the French restaurant, the Italian is okay), but most of the meat-focused restaurants are good. El Gaucho has been hands-down our favorite, and Helio's is literally our favorite breakfast spot in the world - healthy (I usually have meats and cheeses and fresh fruit alongside yogurt w fruit, but there are plenty of less-healthy but delicious treats), incredibly tasty, really good coffee, etc.
The pools and bars are great, and if you can speak any Spanish at all, the staff seem to really appreciate it. That leads to the best part about this place - the people here are *awesome*. The service - from the beaches to the pools to the restaurants, etc - is absolutely 10/10 and has been every single time, and is a big part of why we come back (and will continue to do so).
Huge shout out to the Pool Butler Enrique C. - he remembered us from our last trip (as did a few others!) and made every trip to the beach - a mostly-daily occurance - an absolute pleasure. One of the highlights of the trip. Arjelia at the La Terazza bar was also fantastic and we had some great conversations.
Adam Galbreath
Love this resort and have been there 2 years in a row and would go back again.
The entire resort is very clean and the service is OUTSTANDING.
We really appreciate Mitch and Enrique from the check in at the TRS. They are so kind, friendly, and so helpful. It was such a great experience walking into the lobby and seeing familiar faces who remembered my family by name from our previous visit.
I also want to mention how great the food and service was at the TRS Italian Restaurant (Teatazione), especially the server Lois. He was amazing !!.
Can’t wait until next summer to go to the TRS again.
Canan Acar
We had a wonderful stay at TRS Yucatán and cannot recommend it highly enough.
Our room was spacious, airy, and so clean. We had everything we needed. What stood out was how thoughtfully every detail was handled, especially for my birthday. Sweet little surprises were left in our room that made the occasion feel special.
Our butlers Israel, Carlos, and George were exceptional: warm, attentive, and meticulous in every sense. Whenever there was even the smallest hiccup, they were on it immediately, always with a smile and a kind gesture.
At the Zentropia Spa, Angelica and Valeria gave us incredible massages. Hands down one of the highlights of the trip.
At Bar IO, Ignacio and Pedro (and all the other servers) made an ordinary day fun and relaxing with their friendly service and enjoyable chats.
Every restaurant, bar, and pool area was spotless, and the staff throughout the entire hotel were consistently friendly and welcoming.
This is a place where you can stay for a long time and never feel bored. We’ll be back.
lucia sazo
TRS Staff is amazing and accommodating. The TRS Golf cart people are amazing. Many thanks to Uriel, Islas, and Hector that made it a point to remember our names and always say hello and good bye. The restaurant staff, especially Antonio, made my birthday the best day ever with our private dinner. He then invited us to join him at the french restaurant La Boheme. Amazing food and service. We cannot wait to come back! Thank you Paola and Samuel for being our villa butler staff and for always making sure our stay was perfect.
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Up to 40% Off
4.4
Google reviews (5027)
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€1823
Based on 7 Nights, All Inclusive, Including Flight & Hotel
Breathless Riviera Cancun Resort & Spa is a vibrant, chic and modern all-suite resort for adults seeking a sophisticated and adventurous getaway. Sitting beside a divine stretch of beach and the inviting turquoise waters of the Caribbean Sea, the...
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Up to 40% Off
Up to 40% Off when travelling between 01/08/2026 - 30/04/2027.
All discounts, offers and upgrades are already applied to the applicable prices, rooms and boards shown, please ensure you select your required room type or board basis at the time of booking. For example, if there is a board upgrade from 'Half Board' to 'Half Board Dine Around' available for your selected dates, please select 'Half Board Dine Around' as your chosen board basis. **Blackout Dates Apply
Up to 40% Off when travelling between 01/08/2026 - 30/04/2027.
All discounts, offers and upgrades are already applied to the applicable prices, rooms and boards shown, please ensure you select your required room type or board basis at the time of booking. For example, if there is a board upgrade from 'Half Board' to 'Half Board Dine Around' available for your selected dates, please select 'Half Board Dine Around' as your chosen board basis. **Blackout Dates Apply
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4.4
Google reviews (5027)
Kelsey Koelbl
Recently stayed for my bachelorette party. The resort itself was clean but certainly not anything overly impressive. What was impressive was the service from our pool boys Edwin and Roger! The most service forward gentlemen who checked in with our group, made sure we were fed and never had an empty glass. We loved them!!! The resort itself had a variety of entertainment and it all started with Erik - who kept the pool activities vibrant and made an effort to get to know you on a first name basis. These three fellas made us feel so taken care of!
Bill
If I could give this resort zero stars, I would. This was, without question, the worst all-inclusive experience I’ve ever had. From the moment we arrived until the day we left, the entire atmosphere felt cold and unwelcoming. It genuinely seemed like every staff member was having the worst day of their life and took it out on the guests. Friendly service was practically nonexistent.
The food was consistently disappointing. For a resort that charges premium prices, the quality was embarrassingly poor. Every meal felt like a gamble, and there wasn’t a single dining experience that lived up to what an all-inclusive resort should offer.
Service was even worse. Something as simple as room service would take hours—if it showed up at all. Requests were ignored, communication was terrible, and there was little sense of urgency from anyone. You’re essentially paying luxury prices for budget-level service.
The rooms were outdated, poorly maintained, and nowhere near the standard Hyatt should be associated with. On top of that, the countless time restrictions and unnecessary rules made it feel more like being managed than being on vacation. For an all-inclusive resort, it was surprisingly inconvenient.
The most disappointing part is that Hyatt allows this property to carry its name. This resort falls dramatically short of the quality, hospitality, and service people expect from the Hyatt brand. It’s wildly overpriced, poorly managed, and an absolute waste of money.
Save yourself the frustration and book literally anywhere else. There are countless resorts that will treat you better, feed you better, and actually make you feel like you’re on vacation. Hyatt should be embarrassed to have this location representing its brand.
Taylor Martin
Some friends & I recently brought our Senior boys on a 5 night trip here & it exceeded all expectations! We were a group of 8 moms & 8 sons from Oklahoma. Ours boys had a great time! The activities with Eric in the pool everyday were so fun! Roger & Edwin were the most amazing, attentive servers to all of us. We very much enjoyed them & didn't want for anything. Juan, the lifeguard, was amazingly kind & helpful with a few slip & falls & some bug bites that happened. Addie was so much fun on the volleyball court & kept the games rolling. The resort itself was absolutely gorgeous! The pools, the landscaping, the activities (even when it was cloudy & windy 2 days) were outstanding! Thank you so much for such a great vacation! We cannot wait to go back!
Deanna Hopkins
We just finished a five night stay at the Breathless Riviera in Cancun. We travelled with another couple who were there to experience their first all inclusive experience. They definitely got to experience all that resort life has to offer!
This review needs to highlight the OUTSTANDING staff at Breathless! Estephania (Stephanie) went above and beyond as our butler. The first night, we were in building 3 in a swim-up that was in a very busy spot. My husband preferred a room with the same amenities in a lower traffic area and she made sure we were accommodated and moved to building 5. This room change made our entire vacation much more enjoyable. That was just the beginning of all of the ways she provided 5+ star service. Our room was decorated for our anniversary, with a sweet, personal note from her, along with a cold bottle of champagne. She checked in with us several times a day to see if there was anything we needed. Stephanie, you are a marvel-thank you!!
Adi, on the entertainment staff, has a personality larger than life! She, too, found us around the resort to see if there was anything needed. She would call out to us across the pool just to welcome us. She’s only been there a short time, what an amazing hire! Wow!
Victor, what a gem! He got us chairs on the Exhale side each morning, cleaned our sunglasses, and even wrote a beautiful anniversary message for us in sand on our beach towel. He consistently checked in to see if he could get us anything at all. Best poolside service we have ever received in all the years we’ve been travelling.
The famous duo, Edwin and Roger, serving on the Exhale side did not disappoint. Those two gentlemen were so friendly, courteous, caring, and hard-working. There are hardly words to describe how much they bring with their outstanding service. Even though they were constantly running to every guest at the chairs to bring food and drinks, they still would check in at our swim-up room to see if they could bring us anything. They don’t just make you feel like special guests, they treat you like family. We miss them already!
Esmeralda was a lovely addition poolside with her sweet and sunny disposition. Keep up the great work with your trivia!
The First-Aid team was working hard this past week, as there seemed to be frequent minor injuries. I took a fall down the theatre stairs and they were there within seconds. Thanks to the staff (and the guests) who tended to my injuries.
The food, the drinks, the entertainment, and the restaurant service was all spectacular. A big shout out to the French restaurant for a delicious meal and such attention service. The purse tree was a great touch!
The casino and silent disco were so fun! So many laughs and the energy was perfect! One night we stepped into the nightclub early and the music was from the 2010s which was super fun for guests of all ages and backgrounds. As the night went on, the music was tailored to a more specific demographic.
Something to consider is that there really are no quiet areas to get away from the loud music. The pool music could even be heard at the beach (although not as loud) and often went well past 11 and sometimes until 4am.
Thank you so much for the wonderful experience. The staff puts this resort in a class of its own! It should also be noted that every staff member we crossed paths with us greeted us, no matter the time of day. Well done!
Anon non
The rooms are top notch and the service is excellent and the food was very good. Be careful with the buffet, because a few people got ill.
The beach is public and okay and you can't swim too far out because of all of the boats and jet skis - it is not safe. All in all, I found the beach small and underwhelming.
They will try and upsell you to the Xhale club and it isn't worth it - you get the rooftop pool, not much else However, if you book a laguna view room on a package holiday, if you upgrade at the resort to Xhale club - you can get an ocean view room for far less than pre booking.
The hotel zone is very safe and heavily police patrolled, so you're safe to walk around day and night and night. Downtown Cancun is safe during the day and pretty safe during the night. If you venture outside of downtown it is not safe for tourists. However, I have swarthy skin and could pass for a local, so I ventured everywhere with no problems by only speaking Spanish and not dressing like a tourist.
I loved Cancun and I will be back. The Breathless was great, but very expensive. I may book cheaper resort next time, but I did have a great time at the Breathless.
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Up to 23% Off, $200 Resort Credit per day & Kids Stay Free*
4.6
Google reviews (19154)
Mexico Holidays Special Offers
Prices from
€1893
Based on 7 Nights, All Inclusive, Including Flight & Hotel
With a show-stopping location on Mexico’s stunning Riviera Maya coastline, the Hard Rock Hotel Riviera Maya has star appeal in abundance. Whether you’re craving uninterrupted tropical relaxation in the adults-only section or family-friendly fun in the...
Special Offer Details
Up to 23% Off, $200 Resort Credit per day & Kids Stay Free*
Up to 23% Off, $200 Resort Credit per day & Kids Stay Free*
*Up to 23% Off, Kids under 12 stay free and Enjoy $200 Resort Credit towards spa, beauty & golf when travelling between 08/07/2026 - 20/12/2027.
All discounts, offers and upgrades are already applied to the applicable prices, rooms and boards shown, please ensure you select your required board basis at the time of booking. For example, if there is a board upgrade from 'Half Board' to 'Half Board Dine Around' available for your selected dates, please select 'Half Board Dine Around' as your chosen board basis.
Minimum 5 nights apply. **Blackout Dates Apply
*Up to 23% Off, Kids under 12 stay free and Enjoy $200 Resort Credit towards spa, beauty & golf when travelling between 08/07/2026 - 20/12/2027.
All discounts, offers and upgrades are already applied to the applicable prices, rooms and boards shown, please ensure you select your required board basis at the time of booking. For example, if there is a board upgrade from 'Half Board' to 'Half Board Dine Around' available for your selected dates, please select 'Half Board Dine Around' as your chosen board basis.
Minimum 5 nights apply. **Blackout Dates Apply
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4.6
Google reviews (19154)
Cosmina Plesa
Our stay was absolutely amazing! The staff were incredibly friendly and our room was spotless, clean and always tidy. Whenever we needed anything, our requests were handled quickly and efficiently 😍
A special thank you to the concierge team, especially Aimee, who was kind very helpful and friendly. She went above and beyond to organise a wonderful surprise for our 10th wedding anniversary, which truly exceeded our expectations. Her thoughtfulness made our celebration even more special.
The service throughout our stay was exceptional. We couldn't have asked for a better experience and will definitely be coming back.
Thank you to everyone for making our anniversary so memorable! ❤️
Maria
We had one of the best vacation experiences, as this hotel truly lived up to our expectations. We always received excellent service from the staff whenever we needed assistance resolving an issue or simply required services across the various areas—including the restaurants, pool, courtyards (Red and Blue), café, and bar, We would like to highlight the service provided by Ms. Angela (waitress in the Blue and Red Patio).
We experienced some issues with transportation and a tour we took to Isla Mujeres, but fortunately, the general manager handled the situation, providing us with quick and effective solutions:
We were moved to a different room to compensate for these incidents, and we were much more comfortable.
Overall, we were satisfied with the daily attention we received; the staff would call or write to us to ensure we were getting the best possible care. Thank you very much!
Christina Rubidoux
We had an amazing vacation at the Hard Rock Hotel Riviera Maya! The resort is absolutely beautiful, the rooms were clean and comfortable, the food was delicious, and the location was perfect. From the moment we arrived until after we returned home, the staff consistently went above and beyond to make our stay unforgettable.
One thing that really impressed me was how honest and caring the staff was. At checkout, I accidentally left my jacket behind. When I contacted the hotel, they had safely stored it for me, which showed how trustworthy they are.
Another example of their outstanding service happened when my daughter developed a rash after swimming in the ocean because of the seaweed. We asked if the resort had a medical team, and they responded immediately. They provided a cream that helped her feel much better, and we were so grateful for how quickly they took care of her.
The biggest surprise came after we had already left. My daughter accidentally left behind her baby blanket and favorite stuffed animal. We realized it at the airport and called the hotel right away. The staff found both items, kept them safe, and even arranged international shipping back to the United States. A couple of weeks later, the blanket and stuffed animal arrived at our home. That level of customer service is truly exceptional.
One recommendation I have for anyone visiting is to bring some cash for tips. Even though the resort is all-inclusive, the servers, bartenders, housekeeping staff, and everyone else work incredibly hard to make your vacation special. Even a dollar here and there is appreciated. Just because your meals and drinks are included doesn't mean the staff doesn't deserve recognition for their outstanding service. We tip restaurant servers in the United States, and I believe these hardworking employees deserve the same appreciation.
This was one of the best vacation experiences we've ever had. The beautiful resort, excellent food, clean rooms, and incredible staff made all the difference. I highly recommend Hard Rock Hotel Riviera Maya to anyone looking for a relaxing and memorable vacation. We will definitely be back!
LAZKA GARRIDO
We had the most amazing time. We stayed 9 nights and our kids had a blast. I wanted to take a moment to send a special note of appreciation for your incredible entertainment team. Luna, Eddie, Daniela, Valerie, Hector, Axel and Danny Boy are truly exceptional, and they made our stay extra special.
This was our second year returning to the hotel, and once again, they made us feel like family. Their activities and entertainment are wonderful for everyone, from young children to adults. We stayed for nine nights and ten days, and it was one of the most special and memorable vacations we have ever experienced.
This hotel holds a very important place in our hearts because my husband and I were married there 11 years ago. Being able to return now with our children, watch them enjoy themselves so much, and see how warmly they are treated and loved is incredibly meaningful to us. It is one of the main reasons we continue coming back every year.
The entertainment team went above and beyond to make every day fun, welcoming, and unforgettable. Their energy, kindness, and genuine care made a tremendous difference in our experience. Please make sure they receive the recognition they deserve.
Thank you again to Luna, Eddie, Daniela, Valerie, Hector, Axel, and Danny Boy for making us feel at home and for giving our family memories that we will always treasure. Please let them know Samuel and Lucca send their love!
Razeeb Hasan Chowdhury
There are so many beautiful places in the world, and so little time to explore them all. It almost feels too indulgent to think about returning to the same resort when there are new beaches, new cities, and new experiences waiting. And yet, while we were at the Hard Rock Hotel Riviera Maya, my wife and I found ourselves saying something unexpected: we have to come back here again.
This was our first vacation alone without our kids as we celebrated our 25th wedding anniversary. It was also our first experience at an all-inclusive resort in Mexico. Just the two of us. A milestone trip. And from the moment we arrived, it felt special.
Where do I even begin?
The resort itself is stunning. The ambience is magnificent yet warm and welcoming. Every corner feels thoughtfully designed, blending beauty, comfort, and that signature Hard Rock energy. The pools are gorgeous, the lagoon is serene and picture-perfect, and the entire property feels alive in the best possible way.
Our room was spotless, comfortable, and beautifully maintained. Housekeeping did an exceptional job every single day. It felt like coming back to a fresh start after each outing.
And the food… absolutely mouthwatering. Every restaurant offered something unique and memorable. But we especially fell in love with Faro. Sitting outside by the sea for lunch, with the ocean breeze and the sound of the waves in the background, was pure magic. It was not just a meal, it was a moment we will always remember.
What truly made this experience unforgettable, however, was the people. Every single staff member we encountered was kind, generous, helpful, and genuinely warm. You can build a beautiful resort, but it is the people who give it heart. We felt cared for, respected, and welcomed everywhere we went.
During our stay, we kept saying how much we would love to return with our kids or with close friends, not just to relive our moments, but to show them this beautiful side of the world, this kindness, this hospitality. That says everything.
I do not know if life will bring us back here again. There are many places to see. But I do know this: the Hard Rock Hotel Riviera Maya will always remain very close to our hearts.
To the entire staff and management, thank you for giving us memories worthy of our 25 years together. We wish you continued success and endless happiness in welcoming guests from around the world.
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Up to 45% Off
4.5
Google reviews (7691)
Mexico Holidays Special Offers
Prices from
€1893
Based on 7 Nights, All Inclusive, Including Flight & Hotel
The Vine Cancun is the original Secrets resort in Cancun, and offers a stunning example of their adults-only holiday destinations. Resting on a picture-perfect sugary soft beach, the resort boasts one of the best spots in Cancun and features numerous...
Special Offer Details
Up to 45% Off
Up to 45% Off
Up to 45% Off when travelling between 12/08/2026 - 30/04/2027.
All discounts, offers and upgrades are already applied to the applicable prices, rooms and boards shown, please ensure you select your required room type or board basis at the time of booking. For example, if there is a board upgrade from 'Half Board' to 'Half Board Dine Around' available for your selected dates, please select 'Half Board Dine Around' as your chosen board basis. **Blackout Dates Apply
Up to 45% Off when travelling between 12/08/2026 - 30/04/2027.
All discounts, offers and upgrades are already applied to the applicable prices, rooms and boards shown, please ensure you select your required room type or board basis at the time of booking. For example, if there is a board upgrade from 'Half Board' to 'Half Board Dine Around' available for your selected dates, please select 'Half Board Dine Around' as your chosen board basis. **Blackout Dates Apply
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4.5
Google reviews (7691)
Nae
This resort truly exceeded all my expectations. It was a birthday trip and they sent a birthday dessert to me and had a birthday banner on the door. The room was spacious with a wonderful view. The all-inclusive experience was new to me, and while it took a moment to adjust to not paying for meals, I quickly embraced the convenience of having everything included. A particular highlight was the ability to dine at any restaurant without needing reservations. The cafe's food, though a bit bland, but not terrible. Room service was excellent, and the staff were consistently wonderful. They also have live entertainment in the lobby and also in the entertainment room. My only minor concern was that guest services were not available 24 hours a day; when I called later in the evening, I was placed on hold with music multiple times.
Joycelin Perez
One of the absolute highlights of our stay at Secrets The Vine Cancun was the Chef's Table experience inside Dragons Restaurant. The private setting, limited to only 10 guests, made the evening feel truly special and intimate.
As a couple, we were fortunate to enjoy Chef Isidro Arias' incredible 7-course tasting menu, and every single dish exceeded our expectations. The level of skill, creativity, and complexity behind each plate was remarkable. Every course was beautifully presented, thoughtfully crafted, and absolutely delicious. You can immediately see the passion and talent Chef Isidro brings to his work.
This was much more than a dinner, it was a culinary experience that we will remember for a long time. We wish Chef Isidro Arias continued success in the years ahead and sincerely hope to see him earn a Michelin Star one day. His talent and dedication certainly deserve that recognition.
A special thank you as well to Bruce, our private butler. He was genuinely kind, attentive, and always focused on the smallest details to make our stay perfect. His outstanding service made our vacation even more enjoyable.
A great experience from start to finish.
Shon Chavez
Secrets The Vine Cancun – An Unforgettable, Impeccable Escape
From the very first moment we arrived, it was abundantly clear that Secrets The Vine Cancun operates on an entirely different level of hospitality. Ruben, who greeted us at the very beginning of our stay, was nothing less than outstanding and consummately professional — his warmth and attentiveness set an exquisite tone for the entire vacation, and it was evident that genuine care for guests is woven into the culture of this resort.
Our personal butler, Sebastian, elevated our experience beyond anything we could have anticipated. He went above and beyond at every conceivable opportunity, anticipating our needs before we even voiced them and ensuring every detail of our stay was seamless, luxurious, and deeply memorable. His thoughtfulness transformed an already beautiful trip into something truly extraordinary.
I also have to give a heartfelt and enthusiastic mention to Ceaser , our waiter, whose service bordered on magical. On more than one occasion, he had my mojito perfectly prepared and waiting for me before I had even settled into my seat — an almost uncanny level of attentiveness that left us thoroughly impressed and grateful.
Beyond these standout individuals, the entire staff at Secrets The Vine exuded professionalism, warmth, and genuine hospitality. The service throughout the resort was impeccable, and the culinary offerings were nothing short of spectacular — every meal was crafted with care, flavor, and an obvious passion for excellence.
Secrets The Vine Cancun isn't just a hotel and spa; it's an immersive, indulgent experience delivered by a team that clearly takes immense pride in their work. We left feeling pampered, cared for, and already planning our return.
Five stars, without hesitation. Thank you, Ruben, Sebastian, Ceaser , and the entire team for an unforgettable stay.
Anca D
We stayed at Secrets The Vine Cancun and booked the Honeymoon Room with Preferred Club. Based on the photos, we expected a true five-star luxury experience. While the hotel is beautiful at first glance, it’s clear that the property is showing its age and could really use some renovations. Many areas looked worn, and the windows throughout the resort were noticeably dirty.
One of the perks of our package was access to the Preferred Club concierge on the 21st floor. Unfortunately, this was the most disappointing part of our stay. The private check-in area felt more like being brought into a small closet than a luxury welcome lounge. There was a private bar and buffet, but when we arrived, the buffet was almost empty and didn’t look appetizing at all. It definitely wasn’t the premium welcome experience we were expecting.
The biggest highlights of our stay were the staff and the food. Every staff member we encountered was genuinely friendly, welcoming, and eager to help. The restaurants were excellent, and the food was consistently delicious. Dining was by far the best part of our vacation.
Overall, while we enjoyed the outstanding service and exceptional restaurants. With some renovations and more attention to the Preferred Club experience, it could be an amazing resort again.
Alyssa
All of the employees here are welcoming and very eager and attentive to help you in any way possible. My first night the guests next door were very loud and the staff was able to help us move our room as soon as we called and sent someone up to help us move our luggage as well even though it was 1 AM.
The food in every resturant was also great. Typically most hotels and all inclusive places have food that might not be too good in the buffet area, but the breakfast never dissapointed and there were always so many options and ways to try Mexican food as well in the breakfast buffet. Every bar is great as well and they are able to make every single drink I wanted in many fruit flavors that typically aren't offered in the U.S.A.
Everything was also always clean/cleaned often. I wish I got to stay longer and would definitely come back. The only thing to note is that if you are planning to go to the beach, the entire coast of where these hotels are often has lots of seaweed.
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Up to 35% Off and Kids Stay Free *
4.7
Google reviews (3995)
Mexico Holidays Special Offers
Prices from
€1916
Based on 7 Nights, All Inclusive, Including Flight & Hotel
Located on the stunning coastline of Playa Mujeres, SLS Playa Mujeres delivers a decadent blend of luxury, modern design, and a vibrant atmosphere. You are only a stone's throw from the powdery white beaches and the shimmering turquoise waters of the...
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Up to 35% Off and Kids Stay Free *
Up to 35% Off and Kids Stay Free *
*Up to 35% Off when travelling between 10/04/2026 - 17/12/2026 & Kids under the age of 12 stay free when travelling between 10/04/2026 - 31/10/2026.
All discounts, offers and upgrades are already applied to the applicable prices, rooms and boards shown, please ensure you select your required board basis at the time of booking. For example, if there is a board upgrade from 'Half Board' to 'Half Board Dine Around' available for your selected dates, please select 'Half Board Dine Around' as your chosen board basis. **Blackout Dates Apply
*Up to 35% Off when travelling between 10/04/2026 - 17/12/2026 & Kids under the age of 12 stay free when travelling between 10/04/2026 - 31/10/2026.
All discounts, offers and upgrades are already applied to the applicable prices, rooms and boards shown, please ensure you select your required board basis at the time of booking. For example, if there is a board upgrade from 'Half Board' to 'Half Board Dine Around' available for your selected dates, please select 'Half Board Dine Around' as your chosen board basis. **Blackout Dates Apply
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4.7
Google reviews (3995)
Maura Gorman
We had a great stay at SLS Playa Mujeres. The big draw for us was the combination of the family-oriented activities combined with the ability for adult time and space. We were also attracted to the elevated food experience. It definitely delivered.
Highlights were:
1. We did the elite package because we wanted to be able to make dinner reservations ahead of our stay. Our butlers Fabiola and Issac were incredibly helpful and made everything smooth and enjoyable on our stay. High points for them!
2. Cleo was our favorite restaurant, followed by Twiggy. Food was excellent every time and great wait staff.
3. The Kids Camp was fantastic. They had a weekly calendar of activities and a good variety. Our son asked to go every day! The staff were great there too.
Things that I would suggest for management to consider:
1. The drinks menu is very cocktail oriented. As a mostly wine drinker, I would have liked to see more selection that did not require an additional purchase.
2. Better privacy screen between the sleeping area and the bathroom area.
3. We tended to have early reservations as we were traveling with a young child. A few times our food came out cold and we suspected that it had been pre-prepared. We know in a facility serving a lot of people there has to be some degree of that, but a steak at a steakhouse should be served at the correct temperature.
We look forward to retuning here!
Ameeta Singh
Loved this hotel! I have stayed in many all inclusives all over the Caribbean and this one was in my top 3! The food and drinks were very impressive, the rooms were comfortable and super clean, the pools were nice, and service was great!
The beach was quite murky due to the sargasm issue but definitely not as bad as down south of the coast. The pools, kiddie waterpark was great. The kids club had lots of fun activity for the kiddos. The evening entertainment was fun but not much else for kids to do after dinner on most nights. The monkey bar was the "late night hangout" with great drinks and vibes.
I want to give a special shout-out to Gusto and Miguel at one of the bars near the family pool and also Brenda at the kids club. They were wonderful! There was another bartender/server working with Gusto serving at the family pool who was wonderful but I cannot remember his name,. :(
I will say we got super sick on our travel back to Washington DC but I'm not sure if it was the resort or something we picked up at the airport. Honestly, almost every time I've gone abroad I come back with stomach issues so not much of a surprise there.
All in all we had a wonderful time and would recommend SLS Playa Mujeres!
Gemini Clarke
Our stay at SLS Playa Mujeres was absolutely incredible from start to finish. This resort is pure luxury with the perfect mix of fun, relaxation, and elevated style.
The design is stunning modern, chic, and beautifully maintained. Every space feels intentional and photo-worthy. Our room was spacious, spotless, and so comfortable, with thoughtful details that made it feel truly high-end.
The food exceeded our expectations. Every restaurant delivered fresh ingredients, amazing presentation, and flavours that actually impressed us (which is rare at all-inclusives!). The cocktails were equally top-tier.
The pools and beach area were pristine with plenty of loungers and great service. The vibe is upbeat but not overwhelming, you can relax in peace or join the fun depending on your mood.
What really made the experience exceptional was the service. The staff went above and beyond every single day. Warm, attentive, and genuinely kind, you can tell they care about creating a memorable stay.
If you’re looking for a stylish, elevated all-inclusive experience near Cancun, this is it. We’re already planning our return!
Maria Moncayo
Pedro and Carlos at the bungalow where very helpful. Servers at restaurants went above and beyond to make our experience better. At the market for breakfast the service was ok.
We really enjoyed the daily shows and activities! The kids had a blast. For the family pool it was hard sometimes to get a spot at the chair but we were able to manage. Having a swim out room was a great choice for us
Amy Schmidt
Went for our 30th anniversary and this is some of the best staff we’ve ever had at an all-inclusive. Everyone friendly and helpful and made our experience fabulous. Food was amazing; multiple diff restaurants and housekeeping was perfect. Special shout-out to Miguel who made our dinner so memorable with sparkler dessert. And our butler Victor did everything to make sure we had a great time. Will def return
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4.4
Google reviews (17011)
Mexico Holidays Special Offers
Prices from
€1928
Based on 7 Nights, All Inclusive, Including Flight & Hotel
Live like royalty at the exquisite Moon Palace Cancun on Mexico’s sparkling Caribbean coastline. Featuring an impressive selection of elegant guestrooms, each with a private whirlpool tub for two; this all-inclusive resort offers the ultimate luxury...
Special Offer Details
Receive up $250 Resort Credit and Kids Stay Free*
Receive up $250 Resort Credit and Kids Stay Free*
*Receive up to $250 Resort Credit and Kids Stay and Eat Free when travelling between 24/02/2026 - 25/12/2027. Resort Credit is applicable per room per stay.
All discounts, offers and upgrades are already applied to the applicable prices, rooms and boards shown, please ensure you select your required board basis at the time of booking. For example, if there is a board upgrade from 'Half Board' to 'Half Board Dine Around' available for your selected dates, please select 'Half Board Dine Around' as your chosen board basis.
Minimum 4 nights apply. **Blackout Dates Apply
*Receive up to $250 Resort Credit and Kids Stay and Eat Free when travelling between 24/02/2026 - 25/12/2027. Resort Credit is applicable per room per stay.
All discounts, offers and upgrades are already applied to the applicable prices, rooms and boards shown, please ensure you select your required board basis at the time of booking. For example, if there is a board upgrade from 'Half Board' to 'Half Board Dine Around' available for your selected dates, please select 'Half Board Dine Around' as your chosen board basis.
Minimum 4 nights apply. **Blackout Dates Apply
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4.4
Google reviews (17011)
Simran Arora
Location and Atmosphere:
The location is beautiful, and the overall atmosphere is very relaxing. The playrooms for kids are a great addition and were a lot of fun for our toddler.
Room Experience:
Unfortunately, the room quality and maintenance did not meet our expectations, especially considering the high price point and the expectation of a five-star resort experience.
We originally booked a king-size bed but were given a room with two queen beds instead. When we explained that we were traveling with a toddler and were concerned about safety due to the bed size, we were informed that king rooms were only available based on availability.
The next day, we discovered a large cockroach on our room curtain. The hotel moved us to another room, but unfortunately, we encountered more issues. We found a lizard in the room twice, and the replacement room also had plumbing problems. When we flushed the toilet, the bathroom drain backed up, causing everything to come out from the drain. It was extremely unpleasant and not something we expected from a luxury property.
Food and Service:
I would like to give a special shout-out to Chef Aman at Nisuk and Chef Ignacio at Agra in Sunrise. They provided exceptional customer service and prepared wonderful food. They were incredibly accommodating with our special requests for our 2-year-old, and we truly appreciated their kindness and attention.
Overall, while the location, atmosphere, and some staff members were wonderful, the room maintenance and cleanliness issues significantly impacted our stay and did not align with the experience we expected for the price paid.
nilu patel
Writing this while currently in resort. Good thing is golf carts, service at the pool side. Everything else is worst, avoid this place as much as possible.
Rooms are not great, pretty old property. Yesterday there was water break in the room, they change the room and reprogrammed our keys for new room. After reaching to room our keys not working. They took 35 mins to send someone who again struggle to open initially. After multiple calls by him to office he was finally open it. The staff who was here didn’t know English so against communication was challenge . The staff who was picking phone hangs in two mins, transfer call to front desk, no one there to pick. Chatted in the app for no help. They said manager will call back but no one actually did. Note front desk is not near you have to go lobby by golf cart. Overall still unsure about not being locked out.
Good cart staff good. House keeping is very good. Front desk is very unwelcoming. Most of staff not able to speak English so you had to use phone to translate.
Food is below average (vegetarian options). Room credit is not useful anywhere. Give you an example spa only use 50 while without credit you get 40% discount which better. Overall credit is a trap. They can infect give you any amount as credit but you can’t use it.
I am not going to stay in palace properties any where. Take your decision informed.
Update: It got worse asking question at front desk led to scare. Went to public relation team already. While lock works great today evening thank god. Not much help.
M.H. Tavakkol
We had a wonderful experience at Habibi Restaurant. Our server, HAGEO, was exceptionally kind, friendly, and attentive. He paid close attention to every detail and made sure we were well taken care of throughout our meal. His excellent service truly made our dining experience even more enjoyable. Thank you, HAGEO, for your outstanding hospitality. We highly recommend this restaurant!
Rodrigo Gan Carrera
Our stay at Moon Palace ended up being a bittersweet experience, and I think it’s important to share both the positives and negatives.
The good:
Edrei at reception was kind and helpful throughout our stay. He assisted us with a room upgrade upon arrival and also helped arrange a late check-out, which we truly appreciated.
The food was good overall, and thankfully nothing caused any issues. The bartenders, waiters, and service staff were generally friendly and attentive.
The hotel app also worked very well. We used it to order food, request hygiene items, and communicate with the concierge through the internal chat, which was convenient and efficient.
The bad:
Unfortunately, the negative aspects were significant.
From the moment we arrived, we felt pressured to schedule a visit to The Grand. It felt less like an invitation and more like being pushed into attending, using a day pass, and eventually agreeing to whatever was being offered. We spent about 30 minutes after check-in explaining to the concierge that we simply wanted to enjoy the stay we had already paid for, but the persistence became exhausting.
What made it worse was that the concierge spent considerable time explaining The Grand while barely taking any time to explain Sunrise, which was the property we were actually staying at. I understand sales efforts are part of the business, but this felt excessive and uncomfortable. On top of that, we were asked very personal questions such as when we were getting married and why we didn’t have children, which felt completely inappropriate.
The second issue was much more serious.
We attended a wedding at Nizuc, and the wait staff accidentally threw away my partner’s insulin pen. My partner has Type 1 diabetes, so this is not just a personal item — it is essential medication.
The staff at Nizuc apologized and directed us to Public Relations to resolve the issue. We explained everything to Linda in Public Relations, who told us they could help us obtain a replacement medication, but that the hotel would not cover the cost.
The replacement cost was approximately $70 USD, and honestly, paying for it was never the issue. What concerns me is the lack of professionalism and common sense behind throwing away a guest’s medication and then refusing to take responsibility for it.
To me, situations like this define the difference between a luxury hotel and an average one.
The insulin itself is not just another item — for my partner, it is literally the difference between life and death. Linda simply delayed the situation, saying that if the hotel were to take responsibility, an investigation would need to be opened and that it would take time. There seemed to be little interest in showing empathy or urgency beyond offering to call a pharmacy.
This happened one day before our departure, leaving a very bitter ending to what could have otherwise been a good experience.
Thank you for the positive moments, but unfortunately we will not be returning. We have stayed at Secrets in the past and have never had experiences like this, so we will continue choosing that route.
J W
We have just returned from a week long vacation to Sunrise.
This trip was extraordinary. From start to finish, it was wonderful.
This resort is family-oriented with every activity focused on family and togetherness. There is not a casino, and the evening shows are over by 9:30pm. There is a night club which opens at 10, but only s a couple of days a week. If looking for a party resort, this likely isn't the one for you. Similarly, if you are looking for a beach resort, you won't like this one. This is more of a pool resort. There is a lot of seaweed at the beach and in the water close to the beach. Reading other reviews before going had us concerned about some of the topics below, but here are our thoughts on them:
Staff
I have never been anywhere where the staff went so far out of their way to make you feel welcome and to help you. Each one seemed to genuinely enjoy their job, and they loved to share things about the resort with you. We had occasion where we had to call the Hotel Doctor, and all the staff was incredible. Compassionate, problem solving, thoughtful. The Doctor was amazing, and spoken perfect English. Our party member even got a Get Well Soon card from the resort the next day.
The staff at the restaurants, desks, housekeeping, security, golf carts, pools etc...all were the same in their enthusiasm.
Golf Carts
The cart system is awesome. There are actual bus stops around the property, and pre-defined routes. Frequency is often, and all the carts will hold 10 people plus.
Restaurants
There are so many restaurants to choose from, and they are all great. They go out of their way to accomodate food allergies. The menus are diverse and there are so many options to choose from. Agra, Trattoria and Asadero are just wonderful.
Gondola breakfast buffet is less busy than Bugambilias, and the atmosphere is nicer, although they each have similar food. Reservations for dinner were easily made on the app, two days before. Trattoria and Momo Teppan were the hardest to get. Asadero and Pier 8 were the most fun, with musicians playing during dinner. The dinner buffet has a selection of dishes from all different nationalities which makes it lots of fun.
Housekeeping
They were very attentive, and returned several times a day to refresh your towels etc.. Kept rooms stocked with beer, water, etc...
Rooms
We had an ocean view room with an incredible view. The rooms were clean, AC worked well. There were no bugs in the rooms at all. They were spotless.
Wifi
Very strong throughout the resort, including at the pools.
Sales Pitches/Timeshare
Some reviews talk about being badgered, but we did not find this the case. We got one phone call to the room, and then just at check out. It was all low--pressure sales which was easy to decline.
The App
This has everything you might need. Restaurant reservations are made from here, you can check the days entertainment, order poolside food etc...
Pools
Large, fun, spotless, warm. There are three main pools, two with swim-up bars. The one is connected to the kids pool, and it is a lot warmer than the other two. There are lots of places to eat around the pools, so getting lunch is easy and fast. Or you can order from a server to get poolside service, but it's far easier to visit one of the poolside restaurants where you can grab something and go back to your lounger.
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4.7
Google reviews (10680)
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Fun, friendly and fabulously luxurious, this all-inclusive resort in Playa del Carmen is a 5-star paradise for guests of all ages. With plenty of activities from morning to night, you can choose to do as much or as little as you like during your trip...
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*Enjoy up to $200 USD Resort Credit to spend at the hotel when travelling between 01/01/2026 - 04/01/2027
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All discounts, offers and upgrades are already applied to the applicable prices, rooms and boards shown, please ensure you select your required room type or board basis at the time of booking. For example, if there is a board upgrade from 'Half Board' to 'Half Board Dine Around' available for your selected dates, please select 'Half Board Dine Around' as your chosen board basis.
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4.7
Google reviews (10680)
Heidi Shaker
We have travelled to 5-star all-inclusive resorts all around the world, including 4 others in Mexico. Paradisus Playa del Carmen went so far ABOVE AND BEYOND expectations!!! This was a true 5-star resort experience in every way! Firstly, the staff are PHENOMENAL! They are extremely professional, but also so kind, friendly, and genuinely interested in getting to know you. They also seemed really happy and relaxed! Lots of times they would joke around with us, join in a game at the pool, or take time to chat with us or teach us words in Spanish. Amelia, Deysi, and Maria at the coffee shop were amazing!! Gustavo in excursions was so helpful and gave us lots of good ideas for our next trip too. Marco in Lemon Fish had us cracking up laughing, and we learned new things about Mexican culture from him. There are too many shout-outs to name! Overall, we felt that the hotel and staff really cared about us, and they did far more than needed to make our stay outstanding!! Secondly, this hotel is HEAVEN for kids! There were so many little touches that were geared towards making kids happy, from the candy bar at the check in, to the hidden room with gaming stuff, the ice cream shop, and kids buffets at some of the restaurants… they absolutely loved it! It made our vacation so much smoother. This was also a resort where we felt very comfortable giving tweens more independence to go by themselves and have fun. They made a ton of new friends, loved the freedom, had an absolute blast, and the staff always had a kind eye out for them (ex. bringing back a lost phone to the front desk). The large and winding pools were a huge plus, as it accommodated different moods. Also, full adult access to La Perla meant we had the best of both worlds— family friendly on one side, adult chic on the other. The food was really good! All we can say is THANK YOU!! GRACIAS!!!
Robert
We had an absolutely fantastic time at Paradisus! The resort amenities, service, and atmosphere were top-notch, but the staff truly made our vacation unforgettable.
A massive shoutout to Darlene at the sports bar, she is hands-down the best! She took incredible care of us, brought amazing energy, and constantly hooked us up with the coolest, most delicious creative shots throughout our stay. She made every bar visit a total highlight of our trip.
If you're staying here, make sure to find Darlene for a drink! We can't wait to come back!
Vlad Kulia
Three members of my family, including my 10-month-old son, got severe food poisoning after eating at the hotel’s buffet. Watching your baby suffer while you’re completely helpless is something no parent should ever have to experience.
I called the hotel three separate times begging for a doctor to come and help my wife. No one ever came. Not once. We were simply told to go to the doctor ourselves at the neighboring La Perla hotel. After one injection, we were charged $170.
The hotel promised they would reimburse the medical bill. More than two months have passed. I have emailed them and contacted the hotel directly multiple times. Every response is the same: “Your case is being processed.” That’s just a polite way of saying, “We’re not going to do anything.”
Apparently, their reputation is worth only $170.
The buffet was full of flies. They were constantly flying around and landing on the food. After everything that happened, it’s impossible not to question the hygiene standards of this hotel.
If your family gets sick, don’t expect compassion. Don’t expect urgency. Don’t expect anyone to care. Once they’ve taken your money, you’re on your own.
This hotel completely failed my family when we needed help the most. There are countless places where your family can have a safe vacation. This is not one of them. I would never return, and I strongly encourage anyone who values their health and their children to stay somewhere else.
Vahid
We had a wonderful stay at Paradisus Playa del Carmen. The resort is beautiful, the rooms were very clean, comfortable, and well maintained throughout our stay.
The quality of the food was also excellent. We enjoyed the variety of restaurants, and everything we tried was fresh, flavorful, and well prepared.
What impressed us most was the customer service, especially whenever we had a question or a problem. The staff responded quickly, listened carefully, and handled everything professionally and kindly. It made us feel cared for and relaxed during the whole trip.
The overall atmosphere, service, cleanliness, and food quality made this a very memorable vacation. We would happily return and definitely recommend Paradisus Cancun.
Matt Blumenthal
What an incredible resort! Highly recommend for any family's looking for an incredibly getaway with young kids. The food (especially dinners) were incredible, the staff everywhere went above and beyond, and the resort is stunning - both beautiful and spotless.
It is well worth the short drive to get away from the insanity of Cancun to this much more relaxed and less crowded spot. The water park and kids club were both huge hits for the kids and we so appreciated all the mini-events throughout the day for kids as well as the awesome shows each night.
The family concierge was a great option for us too. Our concierge Erika Hernandez was truly amazing in every way.
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4.5
Google reviews (2890)
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Based on 7 Nights, All Inclusive, Including Flight & Hotel
Dive into a wave of exotic extravagance with an irresistible all-inclusive Mexico holiday at the 5-star Playacar Palace, on the glistening shores of Playa del Carmen. Wake up each morning just steps away from stunning white sands and the azure water...
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Up to $250 Resort Credit*
Up to $250 Resort Credit*
*Enjoy up to $250 Resort Credit to spend at the hotel when travelling between 24/02/2026 - 23/12/2027
Resort Credit is applicable per room per stay.
All discounts, offers and upgrades are already applied to the applicable prices, rooms and boards shown, please ensure you select your required room type or board basis at the time of booking. For example, if there is a board upgrade from 'Half Board' to 'Half Board Dine Around' available for your selected dates, please select 'Half Board Dine Around' as your chosen board basis.
Minimum 4 nights apply. **Blackout Dates Apply
*Enjoy up to $250 Resort Credit to spend at the hotel when travelling between 24/02/2026 - 23/12/2027
Resort Credit is applicable per room per stay.
All discounts, offers and upgrades are already applied to the applicable prices, rooms and boards shown, please ensure you select your required room type or board basis at the time of booking. For example, if there is a board upgrade from 'Half Board' to 'Half Board Dine Around' available for your selected dates, please select 'Half Board Dine Around' as your chosen board basis.
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4.5
Google reviews (2890)
Chani Palace
After booking this resort, I’ll admit I was extremely nervous. I deep-dived into the reviews and got worried about the beach and some people’s negative experiences. But I have to say—the hotel truly exceeded our expectations.
Yes, the beach directly by the hotel is very small, and the water comes right up to it. However, if you walk literally two minutes (if that), right across the way there’s a really nice small beach area where you can relax and play. It was perfect for our family’s needs and absolutely beautiful. I also loved that you could sit on a sun chair near the water without sitting directly in the sand—perfect for anyone who hates the sensory overload of sand.
The rooms are on the smaller side, and the beds are quite small. Definitely do not expect a queen-size bed—it’s smaller than a full and not ideal for two people. Keep that in mind. That said, they brought in a rollaway bed for my son, which made a huge difference and worked out well for us.
The staff was incredibly friendly, sweet, and accommodating. We have some dietary restrictions, and I emailed the hotel ahead of time. They were fully prepared for us upon arrival and were amazing about meeting our needs.
The location of the hotel is fantastic—right by the main area. It was so nice to be able to step outside and really experience Mexico, feel the city vibe, and not feel isolated like you sometimes do at large luxury resorts. You truly get the best of both worlds: luxury inside, real Mexico just steps away.
One thing I do want to mention is the entertainment. At least the Caribbean show was definitely not family-friendly. I genuinely felt like I had accidentally taken my son to a strip club, which made me hesitant to bring him to any of the other shows afterward. That’s something the hotel could absolutely improve.
Overall, we had a beautiful time. My son loved the kids’ program, and despite a few drawbacks, we would definitely come back again.
Lauren Finn
Extremely disappointing customer service. The phone line is constantly "temporarily closed" and Palace have refused to refund us or move our booking, despite repeatedly saying since early May that the hotel would be opening "next week". We're now nearly in July and still have no certainty.
We arrive in early July and genuinely don't know where we'll be staying. Instead of looking forward to an expensive holiday, we're dreading it.
We understand that sargassum isn't Palace's fault, but when guests are paying 5-star resort prices, the overall customer experience matters. Reports of an unbearable smell around the pool and dining areas, together with concerns about the health effects of decomposing sargassum, make many guests understandably anxious about their holiday.
We are returning Palace guests, but after this experience we will never stay at a Palace resort again. Once they have your money, it feels like they no longer care.
Palace need to do the right thing: move all July/August 2026 Playacar Palace guests to other Palace resorts and give people at least a few weeks' notice. If they don't, they risk seriously damaging their reputation as more disappointed customers share their experiences in reviews.
Carla Martins de Melo
Our experience at Playacar Palace Resort was absolutely wonderful, from arrival to departure. Everything was perfect.
The service from the entire hotel staff was exceptional — everyone was friendly, attentive, and very polite. The hotel itself is cozy, peaceful, and perfect for a family stay. The food is amazing (you can tell by the number of photos I added to this review 🤭). The hotel is also extremely clean.
The restaurant staff were lovely, especially Elvia, who was always kind, friendly, and took the time to talk with us.
The MoMo restaurant, with its oriental cuisine, is simply divine. Abner, who served us both times we dined there, was very pleasant, friendly, and extremely polite.
At the pool area, all the staff were always attentive, making sure we were well taken care of. Juliana, who served us for two days, was also incredibly kind and courteous — actually, everyone was amazing.
A truly wonderful hotel — 10/10. We will definitely be back!
John Beilfuss
Great trip, been there many times. The service, food and whole experience this time was what we have come to expect from Palace Resorts. I do think the food at of the Palace Resorts has improved over the last few years and as a chef, I think it is excellent. A couple for special shout outs for above and beyond service.
Dolce in the spa was awesome, got the haircut I've been trying to get for a few years, absolutely correct on her first attempt. Very nice, very friendly, and very talented!
On the beach/pool service Sylvia was fabulous! We loved her!
Also, I need to give a shout out to Karen, who is in customer service and advocated for us for a correction in a minor error with our reservation, which Palace Resorts came through very well fixing the minor issue.
Overall, I highly recommend!
Steph Church
It’s always a pleasure to stay at the Palace! Our favorite staff members are Perla at the pool bar. She is always attentive, quick, and ready to help! Perla makes our trip! We also greatly enjoy “Almond” with the entertainment department. She is always so full of energy and smiling and genuinely enjoys getting the guest involved. Oscar by the pool bar keeps our drinks full and always has a little show to put on. It’s really always such a wonderful experience.
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4.7
Google reviews (4978)
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€2021
Based on 7 Nights, All Inclusive, Including Flight & Hotel
Step into a world of unrivalled indulgence at Moon Palace Nizuc, a haven of sophistication and serenity just 15 minutes from the aiport on a long stretch of white sand. Unwind by the expansive pools, sip handcrafted cocktails at the swim-up bars, or...
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Receive up $250 Resort Credit and Kids Stay Free*
Receive up $250 Resort Credit and Kids Stay Free*
*Receive up to $250 Resort Credit and Kids Stay and Eat Free when travelling between 24/02/2026 - 25/12/2027. Resort Credit is applicable per room per stay.
All discounts, offers and upgrades are already applied to the applicable prices, rooms and boards shown, please ensure you select your required board basis at the time of booking. For example, if there is a board upgrade from 'Half Board' to 'Half Board Dine Around' available for your selected dates, please select 'Half Board Dine Around' as your chosen board basis.
Minimum 4 nights apply. **Blackout Dates Apply
*Receive up to $250 Resort Credit and Kids Stay and Eat Free when travelling between 24/02/2026 - 25/12/2027. Resort Credit is applicable per room per stay.
All discounts, offers and upgrades are already applied to the applicable prices, rooms and boards shown, please ensure you select your required board basis at the time of booking. For example, if there is a board upgrade from 'Half Board' to 'Half Board Dine Around' available for your selected dates, please select 'Half Board Dine Around' as your chosen board basis.
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4.7
Google reviews (4978)
Shahtaj Siddiqui
Best place for a family resort. My son had food allergies and this has been the only stress free resort where they took his allergies in consideration and prepared everything with extra care and safety. Our waiter was Christian and he was amazing and so friendly. He would notice what we needed and before we even asked he would bring it to us. The food was so fresh in the buffet area all the time. The restaurants in all the locations were beyond amazing and food was incredible. I would so rate this 10/10 for families and couples.
Lacy Trevino
Our New Year’s Couples getaway (Dec 30, 2025 – Jan 5, 2026) was unforgettable, largely thanks to the phenomenal staff who made us feel like family. At Nizuc Lobby & Arrival, William provided a personable check-in and room upgrade, while bellhops Ramon, Ernesto, and Eduardo gave us a warm "welcome home" greeting, treating our bags with respect alongside Maximo, who ensured seamless transit, and Alexis Morgan, who kindly recognized us at The Grand. Our Planning & Sales experience was flawless thanks to Melissa Moreno’s helpful credit activation, Josabeth’s seamless booking of three couples' massages and salon services, and Geraldine and Moira’s welcoming, attractive presentations.The Dining & Nightlife team truly elevated our stay. At El Manglar, hostess Cecila personalized our mornings by name, while Armando and Hecner memorized our orders and asked about our son, with great support from Brian. We enjoyed outstanding service from Isaiah and Alfredo at Palapa Asadero (don't miss the mashed potatoes and berry salad!), Denis at Momo Teppanyaki, and Guadalupe at the Nizuc Bar. When we struggled with New Years Eve dinner reservations, David from PR worked magic to secure our spot. That special Caravao NYE dinner was made flawless by manager Didre and our attentive team: Alejandro, Alejandro, Alexis, and Maximo. The out-of-the-world VIP NYE arena party was perfectly serviced by waitress Guadalupe, who quickly handled nearby spills.The energy continued at the Nightclubs, expertly led by manager Noe and driven by servers Alexis, Regina, Loida (the absolute kindest), Brian (who even found us on the dance floor at Noir), and Anabel, who expertly anticipated refills. Club servers Alexis, Briant, and Hebander kept our glasses full, security guards Carlos and Nestor kept us safe with a smile, and bartenders Andres, Jhonatan, Tony, and Oscar flawlessly served large crowds. A massive, heartfelt shout-out goes to Carlos Moreno—you welcome us back home each time we see you and are so genuine in your interactions. People like you are exactly what makes Moon Palace our choice each time !The Unique Day Club team was equally incredible, led by the ever-smiling manager Alexis. Servers Karla and Alison warmly remembered us from prior trips, Kenia anticipated our exact pacing, Melisa masterfully handled unruly guests, and bartenders Natanael and Ernesto crafted a delicious custom strawberry-coconut shot. Finally, special thanks to Moraima and Denisse at the Nizuc Spa for perfect manicures and pedicures, Jair for jogging back to return my husband's forgotten watch and phone, and golf cart driver Arturo for the animal spotting and Spanish practice. The soundtrack to our trip was phenomenal: DJ Wilbert delivered seamless transitions, and DJs Carlos and Katy were the sole reason we booked this trip after seeing their work last year on FB and Insta—their final night set at Noir kept the crowd pumping. We cannot wait to return to Moon Palace very soon to celebrate my 40th birthday!
Natalie Streeter
Amazing holiday as always which is why we keep coming back to Moon Palace. Everything you could think of is catered for and included included full room service and world class entertainment. We saw the incredible David Magee last night who had flown in from Vegas to do a show in Nuzic. Staff go above and beyond and the complex and rooms are lovely. We are going to try Jamaica and Punta Cana next!
Farnoosh
Our experience at Moon Palace Nizuc was unfortunately very disappointing.
The food quality was very low with extremely limited variety. It felt like you had to force yourself to choose something just to eat, rather than enjoying the meals.
The staff around the pools were very unprofessional. If you tipped them, they treated you well; if you didn’t, they completely ignored you.
We were a group of 12 people and had a terrible experience with the tour desk. At 7:00 a.m., they called our room and woke us up, telling us we had a $400 credit we could use through the hotel. However, when we went there, they said that because only one person from our group was taking a tour, they would not provide any service at all. They also refused access to the other hotel (Splash) for that reason. The staff at the tour desk were very rude and disrespectful. Later, they changed their story and said we only had $100 credit, even though they had woken us up early for this.
Another issue was the pool service: if you tip, you get attention; if you don’t, you are basically invisible.
The only positive points were the Brazilian restaurant and the Japanese restaurant, which were both good. The coffee shop in the lobby was also nice.
Overall, considering the poor food quality and the unprofessional and rude behavior of some staff, we would not recommend this hotel. We expected a much better experience.
Prasad Rao
Excellent all inclusive resort. We were there for 5 days and enjoyed every moment of it. It is very clean and well maintained. Staff are excellent. Multiple restaurants with great food. We got the beach view room which was even better with great views of sunrise daily.
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Wake up to the sound of gentle waves, the scent of fresh sea breeze mingling with blooming tropical flowers, and the warmth of the sun on your skin. At Live Aqua Cancún, this isn't just a dream—it's your reality. Nestled in the exclusive Hotel Zone,...
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Overlooking soft white sands and the crystal-clear waters of the Mexican Caribbean Sea, Secrets Playa Blanca Costa Mujeres is an AAA Five Diamond award-winning adults-only resort that offers an excellent all-inclusive concept. Ideal for a romantic...
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Up to 25% Off when travelling between 01/08/2026 - 30/04/2027.
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Up to 25% Off when travelling between 01/08/2026 - 30/04/2027.
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4.6
Google reviews (5309)
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A mesmerising world of pampering, pleasure and stunning tropical beauty awaits at the 5-star UNICO 20° 87°, on Mexico’s sun-drenched Riviera Maya. Nestled among palm trees, beside powdery white sand and the irresistible turquoise waters of the...
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*Up to 16% Off & enjoy up to $200 Resort Credit to spend at the hotel when travelling between 14/07/2026 - 23/12/2027. Resort Credit is applicable per room per stay.
All discounts, offers and upgrades are already applied to the applicable prices, rooms and boards shown, please ensure you select your required room type or board basis at the time of booking. For example, if there is a board upgrade from 'Half Board' to 'Half Board Dine Around' available for your selected dates, please select 'Half Board Dine Around' as your chosen board basis.
Minimum 5 nights apply. **Blackout Dates Apply
*Up to 16% Off & enjoy up to $200 Resort Credit to spend at the hotel when travelling between 14/07/2026 - 23/12/2027. Resort Credit is applicable per room per stay.
All discounts, offers and upgrades are already applied to the applicable prices, rooms and boards shown, please ensure you select your required room type or board basis at the time of booking. For example, if there is a board upgrade from 'Half Board' to 'Half Board Dine Around' available for your selected dates, please select 'Half Board Dine Around' as your chosen board basis.
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4.6
Google reviews (5309)
Kimberly Hippert
A group of friends and I stayed at Unico 2087 and it was amazing! We took a cooking class with Chef Angela and a mixology class where we learned the origin of tequila.I had a spa visit with Yolanda who did a wonderful job helping me to relax. The food was great, as well! Over all, the best part about the trip was the service and the staff. Everyone was so helpful and friendly.The staff at the pool were diligent and fun. Alberto and Alam were the best! The men who organized group activities at the pool was great too! If there were any complaints, it would be the beach being covered in seaweed, but that is because we traveled during their off season. However, they were always doing their best to clean it up for everyone! I definitely recommend this resort, especially if you like a chill, quiet hang out environment.
Kimberly Walker
My husband and I wanted to celebrate our honeymoon somewhere relaxed, luxurious and hospitable - Unico fit the bill and then some! From the delicious food, tasty drinks, beautiful grounds and excellent overall service - everything was top notch! Our personal concierge, Laura was the icing on this beautiful cake! She was warm, personable, always readily available and made our entire stay comfortable and enjoyable. We depended on her for everything from special room requests, to reservations at restaurants and other amenities. We were able to experience each restaurant on site, have a private Mixology Class, receive a blissful couple's massage, attend a special dinner event, indulge in a lover's breakfast in bed and thoroughly enjoy every inch of the resort with ease because of Laura. Seeing her around the property, we were always met with her radiant smile and a great hug. Unico is one of a kind! My husband and I definitely plan to return in the future.
Vanessa Durán
We the most amazing week celebrating our 25th wedding anniversary. The location of this resort is great, service was phenomenal, and since it is an adults only resort, it is smaller and more intimate. Our butlers, Roger & Flores did such an amazing jobs! We didn’t have to worry about looking for pool spots or making dinner reservations since they took care of all of that for us. All we focused on was enjoying our stay. A real treat if you are looking to just relax, decompress, and not worry about anything else. We will definitely go back soon!
Kilani Gaston
We had the best time at Unico, would definitely return! Javier and Rodrigo made our stay feel like true luxury. They were on top of all our needs and we could not have asked for a better team. We always had a space at the pool reserved, dinner reservations were set, and all the little tiny things we could even think about were taken care of promptly. The best guys and the best service! The resort is perfectly walkable, and getting around is easy. We enjoyed the swim up pool, water aerobics, pool side service, and relaxing each day. Dinner at the steak house is something we still talk about! From the appetizers to the steaks to the desserts, everything was phenomenal. Each day had new activities and the staff were on top of it with the energy! The spa experience was crazy, never have we had a true deep tissue massage before is the consensus we came up with. Those ladies sent us to another universe! Truly truly recommend if you are looking for a romantic getaway!
Gene Hernandez
We just got back from an amazing trip from UNICO 2087. Celebrating a friends birthday over a long weekend. This was our first time taking a short 4 night stay but it was amazing! Our butlers Roger and Flores took care of everything from well before we arrived till the day we left. Hotel is amazing, great food and entertainment. Staff is awesome the moment we got off our private shuttle. All expectations were met and as they told us they take care of everything so we don’t worry about anything. We will be back soon and will request Roger and Flores to take care of us.
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4.5
Google reviews (4594)
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€2208
Based on 7 Nights, All Inclusive, Including Flight & Hotel
Succumb to the exotic allure of Cancun with a scintillating holiday in a luxurious beachfront playground. Settled beside immaculate sands and heavenly Caribbean waters, the exceptional Beach Palace offers an all-inclusive experience that’s sure to...
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Up to $250 Resort Credit*
Up to $250 Resort Credit*
*Enjoy up to $250 Resort Credit to spend at the hotel when travelling between 18/12/2025 - 23/12/2026
Resort Credit is applicable per room per stay.
All discounts, offers and upgrades are already applied to the applicable prices, rooms and boards shown, please ensure you select your required room type or board basis at the time of booking. For example, if there is a board upgrade from 'Half Board' to 'Half Board Dine Around' available for your selected dates, please select 'Half Board Dine Around' as your chosen board basis.
Minimum 2 nights apply. **Blackout Dates Apply
*Enjoy up to $250 Resort Credit to spend at the hotel when travelling between 18/12/2025 - 23/12/2026
Resort Credit is applicable per room per stay.
All discounts, offers and upgrades are already applied to the applicable prices, rooms and boards shown, please ensure you select your required room type or board basis at the time of booking. For example, if there is a board upgrade from 'Half Board' to 'Half Board Dine Around' available for your selected dates, please select 'Half Board Dine Around' as your chosen board basis.
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4.5
Google reviews (4594)
Patrick Melton
Not open yet but we walked by becauae we were curious. We are members. Can't wait to book
Rachel Fairbourn
Our stay at Beach Palace Resort was nothing short of amazing! From the moment we arrived, we were welcomed with warm smiles and exceptional service. The entire staff was attentive and friendly, but Joshua stood out as by far our favorite server. His kindness, professionalism, and attention to detail made every meal extra special—we genuinely looked forward to seeing him each day!
The resort itself is beautiful and impeccably maintained. Our room was spacious and clean. We loved lounging by the beach and the pool, both of which were peaceful and never overcrowded.
Dining was a highlight—every restaurant offered fresh, delicious food with a great variety. The rooftop bar and views were unforgettable, especially at sunset.
We left completely relaxed and already dreaming of our next visit. Thank you, Beach Palace, for an incredible experience—and a huge thank you to Joshua for making it even more memorable!
Firuzah Eshan
This was our very first family trip to Mexico and my first time visiting the country, and I’m absolutely thrilled that we chose Beach Palace Cancun. Everything about this hotel is simply perfect!
I want to especially highlight the exceptional service and the kindness of the staff. Everyone we encountered was incredibly friendly, polite, and attentive. Their genuine care made us feel truly welcome and taken care of every moment of our stay.
The food was also outstanding — delicious, fresh, and with a wide variety to choose from. We chose the all-inclusive package and were very pleased with everything it offered.
One of the biggest highlights for our family was the kids’ club. My 4.5-year-old son absolutely loved it! The staff gave him so much attention, played different games with him, and even gave him a special souvenir at the end. He spent most of the day there with joy, fully engaged and happy in a fun, caring, and educational environment.
Overall, we are very satisfied with our vacation and are already planning to come back again in the future. Thank you, Beach Palace Cancun, for such a wonderful experience!
Sandra Esteves-Sa
Great experience! The staff is absolutely amazing. Friendly, professional and so much fun. We loved Damasio at the pool bar, Andres, Ernesto and Gabriela at Tequila restaurant at breakfast and lunch, they absolutely made this stay amazing for us. Great, great people and the hotel is super clean. Totally recommend.
Taylor Meredith
Absolutely Terrible Experience – Avoid This Resort at All Costs
I rarely leave negative reviews, but my experience at this so called “Beach Palace Resort” in Cancun was beyond disappointing. From the moment I arrived, it was clear that the resort was not up to even basic hospitality standards.
When I checked in, my room wasn’t even ready. Once I finally got in, I was greeted with a cold, moldy shower, a busted lock on the door, and a broken remote that was never replaced throughout my entire stay. The toilet handle fell off the second I touched it a clear indication that the room hadn’t been properly cleaned or inspected prior to my arrival.
There was a huge gap between the mattress and headboard, making it incredibly uncomfortable. The air conditioning barely worked, leaving the room hot and miserable every single night. When I tried to report these issues and requested an early checkout due to the horrible conditions, I was told I would still be charged for the full stay — no exceptions.
To make matters worse, I was nearly charged twice for the same booking, and then told a refund would take 21 days to process, completely unacceptable. On top of that, I was served old fries at the pool bar along with being 5 months pregnant and requested no alcohol in my virgin strawberry daiquiri and I was brought an alcoholic beverage twice, a small detail, but one that really captures the resort’s overall lack of care and quality.
I travel often and have stayed at a variety of hotels and resorts, and this was hands down one of the worst experiences I’ve ever had. I would have rather just ended my trip early because I would have rather gone home than spend one more night dealing with all of these issues.
Do yourself a favor — skip this resort and book somewhere that actually values guests’ comfort and satisfaction.
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Escape to the Hidden Beach Resort Au Naturel Club in Puerto Aventuras, a serene adult sanctuary with just 42 rooms and a presidential suite. Embrace Mexican hacienda-style decor and breathtaking views of the Caribbean Sea. Indulge in alfresco dining,...
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Up to 49% Off and Free Transfers! *
Up to 49% Off & Free Return Transfers when travelling between 01/11/2026 - 31/10/2027.
All discounts, offers and upgrades are already applied to the applicable prices, rooms and boards shown, please ensure you select your required room type or board basis at the time of booking. For example, if there is a board upgrade from 'Half Board' to 'Half Board Dine Around' available for your selected dates, please select 'Half Board Dine Around' as your chosen board basis.
*Free Transfers offer is only applicable where Transfers is stated in the room name & where Transfers are shown at £0.00 on the Transfer selection options. The Free Transfers must be selected at the time of booking. **Blackout Dates Apply
Up to 49% Off & Free Return Transfers when travelling between 01/11/2026 - 31/10/2027.
All discounts, offers and upgrades are already applied to the applicable prices, rooms and boards shown, please ensure you select your required room type or board basis at the time of booking. For example, if there is a board upgrade from 'Half Board' to 'Half Board Dine Around' available for your selected dates, please select 'Half Board Dine Around' as your chosen board basis.
*Free Transfers offer is only applicable where Transfers is stated in the room name & where Transfers are shown at £0.00 on the Transfer selection options. The Free Transfers must be selected at the time of booking. **Blackout Dates Apply
Up to 51% Off and Free Transfers! *
Up to 51% Off & Free Return Transfers when travelling between 16/08/2026 - 31/10/2026.
All discounts, offers and upgrades are already applied to the applicable prices, rooms and boards shown, please ensure you select your required room type or board basis at the time of booking. For example, if there is a board upgrade from 'Half Board' to 'Half Board Dine Around' available for your selected dates, please select 'Half Board Dine Around' as your chosen board basis.
*Free Transfers offer is only applicable where Transfers is stated in the room name & where Transfers are shown at £0.00 on the Transfer selection options. The Free Transfers must be selected at the time of booking. **Blackout Dates Apply
Up to 51% Off & Free Return Transfers when travelling between 16/08/2026 - 31/10/2026.
All discounts, offers and upgrades are already applied to the applicable prices, rooms and boards shown, please ensure you select your required room type or board basis at the time of booking. For example, if there is a board upgrade from 'Half Board' to 'Half Board Dine Around' available for your selected dates, please select 'Half Board Dine Around' as your chosen board basis.
*Free Transfers offer is only applicable where Transfers is stated in the room name & where Transfers are shown at £0.00 on the Transfer selection options. The Free Transfers must be selected at the time of booking. **Blackout Dates Apply
Up to 15% Off
4.6
Google reviews (3979)
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€2232
Based on 7 Nights, All Inclusive, Including Flight & Hotel
Wake up in paradise as you watch the sunrise over the Caribbean Sea at the 5-star Hyatt Zilara Cancun. Located directly on the shores of a white sandy beach in Mexico, this fabulous adults-only resort offers impeccable service from your sun lounger....
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Up to 15% Off
Up to 15% Off
Up to 15% Off when travelling between 01/07/2026 - 30/04/2027.
All discounts, offers and upgrades are already applied to the applicable prices, rooms and boards shown, please ensure you select your required room type or board basis at the time of booking. For example, if there is a board upgrade from 'Half Board' to 'Half Board Dine Around' available for your selected dates, please select 'Half Board Dine Around' as your chosen board basis. **Blackout Dates Apply
Up to 15% Off when travelling between 01/07/2026 - 30/04/2027.
All discounts, offers and upgrades are already applied to the applicable prices, rooms and boards shown, please ensure you select your required room type or board basis at the time of booking. For example, if there is a board upgrade from 'Half Board' to 'Half Board Dine Around' available for your selected dates, please select 'Half Board Dine Around' as your chosen board basis. **Blackout Dates Apply
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4.6
Google reviews (3979)
Carina Brunelle
Our honeymoon at Hyatt Zilara Cancun was an unforgettable experience from start to finish. The hospitality was exceptional—every staff member we encountered was genuinely kind, welcoming, and went out of their way to make us feel special. You can tell they truly care about their guests.
The food exceeded our expectations, with plenty of delicious options at every meal, and the drinks were excellent. Whether we were relaxing by the pool, enjoying dinner, or spending time at the beach, the service was consistently outstanding.
The entertainment team did an amazing job keeping the resort fun and lively without ever feeling overwhelming. There was always something to do, and every show and activity added to the experience.
The beach was beautiful and well maintained, the pool was spotless, and the entire resort was incredibly clean. It was clear that the staff takes great pride in keeping everything in top condition.
Overall, Hyatt Zilara Cancun gave us the perfect honeymoon. Between the incredible service, delicious food and drinks, beautiful beach, fun entertainment, and immaculate property, we couldn’t have asked for a better vacation. We would absolutely return and highly recommend this resort to anyone looking for a relaxing, all-inclusive getaway.
amal ahmed
Beautiful hotel! Lovely amenities, friendly and helpful staff, gorgeous location. Had a wonderful week there with my two kids and a group of friends and their families. Enough activities to keep everyone occupied and also space to have down time.
The food was average (a few good items but overall not the best, in my opinion)... I did appreciate that they provided halal food which matters to my family. I don't drink so can't comment on the drinks. Overall though, a fantastic experience, worth the price! Recommend!
Jess Stowell
We recently returned from an 8-night stay at Hyatt Zilara Cancun, our second visit to the property and our first since the renovation. We were thoroughly impressed. The updates are beautiful and give the resort an elevated, modern feel while still maintaining the relaxing atmosphere we loved during our first stay. The speakeasy is an especially stunning addition and quickly became one of our favorite spots.
What truly sets this property apart, however, is its people. From arrival to departure, every staff member we encountered was warm, attentive, and genuinely committed to creating a memorable experience.
A special shoutout goes to Martha Jiminez, who took care of our suite throughout our stay. She did a phenomenal job every single day and kept everything immaculate. We were also fortunate to have three butlers rotating throughout our stay—Rossy, Brandon, and Jorge. Each of them is an absolute gem. Their professionalism, responsiveness, and genuine hospitality were exceptional. Hyatt should do everything possible to keep these individuals on staff before another luxury property recruits them away.
The coffee shop became our most frequently visited stop each day. While most guests understandably rave about the coffee, the sandwiches are a hidden gem and not to be missed.
Dining service was excellent across the board, with Ricardo at Pier 12 and Humberto at the Asian restaurant standing out among an already impressive team. Their attention to detail and friendly service elevated every meal.
If I had any constructive feedback, it would be in two areas. First, the restaurant menus appear to have shifted noticeably toward seafood-focused offerings. While it's great to showcase fresh seafood, guests who don't enjoy seafood or who have shellfish allergies may find their options somewhat limited. Second, the nightly entertainment was inconsistent. The Friday White Party was fantastic and clearly very well planned, but several other evenings felt comparatively sparse.
Overall, this was an outstanding stay, and the combination of the beautiful renovations, exceptional service, and relaxing atmosphere means we will absolutely return. Hyatt Zilara Cancun remains one of our favorite all-inclusive resorts, and this visit reinforced why we keep coming back.
Ryan Gourley
The good - Great service, clean hotel and nice beach. They do a good job of cleaning the sargassum and the water color is amazing. The employees are very helpful and work hard with a smile. If you are looking to relax and do nothing the service and cleanliness is really nice.
The bad - Not worth the price point. I normally don't complain about All-inclusive food but we purposely paid more to come here for an upscale dining experience and were disappointed.
Not enough pool chairs for the number of guests. There are more Paid Loungers than free chairs. *Hotel is constantly trying to upsell, more than any other hotel I have stayed (Loungers, Bottles of wine, Massages, Tomahawk Steak, bottle service, access to private sports bar room needs additional charge.
The Flow is odd, you have to walk very far to get down to the beach and one of the gates is closed 70% of the day on the left side. Also, the public restrooms are limited and not close the areas you would expect.
Entertainment is ok, but limited to specific hours and the best shows are at 8PM when most people are still finishing dinner.
Danielle Chenevert
Hyatt Zilara Cancun Review
Overall, we had a wonderful stay and would recommend this resort. Here are the highlights and a few areas that could be improved.
Positives:
* Exceptional service. Every staff member we encountered was genuinely kind, friendly, and eager to help.
* Spacious, very comfortable rooms with excellent beds that made for a great night’s sleep.
* A stunning, luxurious lobby where a pianist performs each evening, creating a beautiful atmosphere.
* Excellent nightly entertainment, including incredible Cirque du Soleil-style acrobatic performances and some very talented musicians.
* Very good food overall, especially at Spices, which serves outstanding breakfasts and lunches.
* A fantastic coffee bar with excellent cappuccinos and espresso.
* One of the best hotel gyms we’ve experienced—well-equipped and spacious.
* A beautiful, very large pool with plenty of room to swim and relax.
Negatives:
* There are not enough beach chairs. The resort encourages guests to rent expensive cabanas, yet many of those cabanas remain unoccupied while guests struggle to find regular loungers.
* There were quite a few heavily intoxicated guests around the pool throughout the day, and the noise level could become excessive.
* Upon check-in, there was a fairly aggressive sales pitch for tours and other extras, which wasn’t the most welcoming way to begin our vacation.
Despite these drawbacks, we thoroughly enjoyed our stay. The outstanding staff, comfortable accommodations, excellent food, and beautiful facilities made this a memorable vacation.
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Up to 32% Off, $200 Resort Credit per day & Kids Stay Free*
4.7
Google reviews (30339)
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€2232
Based on 7 Nights, All Inclusive, Including Flight & Hotel
Enjoy the superstar treatment on your Caribbean holiday with a stay at the legendary Hard Rock Hotel Cancun. From the funky decor to the activities and facilities throughout resort, everything here has been designed with rock-lovers in mind. Of course,...
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Up to 32% Off, $200 Resort Credit per day & Kids Stay Free*
Up to 32% Off, $200 Resort Credit per day & Kids Stay Free*
*Up to 32% Off, Kids under 12 stay free and Enjoy $200 Resort Credit towards spa, beauty & golf when travelling between 08/07/2026 - 20/12/2027.
All discounts, offers and upgrades are already applied to the applicable prices, rooms and boards shown, please ensure you select your required board basis at the time of booking. For example, if there is a board upgrade from 'Half Board' to 'Half Board Dine Around' available for your selected dates, please select 'Half Board Dine Around' as your chosen board basis.
Minimum 5 nights apply. **Blackout Dates Apply
*Up to 32% Off, Kids under 12 stay free and Enjoy $200 Resort Credit towards spa, beauty & golf when travelling between 08/07/2026 - 20/12/2027.
All discounts, offers and upgrades are already applied to the applicable prices, rooms and boards shown, please ensure you select your required board basis at the time of booking. For example, if there is a board upgrade from 'Half Board' to 'Half Board Dine Around' available for your selected dates, please select 'Half Board Dine Around' as your chosen board basis.
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4.7
Google reviews (30339)
Latifa Kraiem
We stayed for one week in Hard rock cancun all inclusive and we went several times to Isla Restaurant. We had such a wonderful experience, and a huge part of that was thanks to our waiter BENEDICTO. From the moment we sat down, he was attentive, kind, and genuinely welcoming. He knew the menu inside out, gave excellent recommendations, and made sure everything was perfect without ever being intrusive.
What truly stood out was his positive energy and professionalism, he made us feel valued and taken care of the entire evening. It’s rare to find service that feels both efficient and personal at the same time.
Thank you for making our night so special. We’ll definitely be coming back!
Alejandro Justo
I always recommend Hard Rock Hotels to all my friends and Family, as mentioned before this is the 3rd time visiting Hard Rock Cancún with my family and friends. Excellent Service, Professional Team, Excellent Food. Today we saw the Chef Manuel (Muñeco) at Frida Restaurant. He is a good friend for years, always give us a VIP attention. Also Rodrigo (Restaurant Captain), ask for them to have a great experience. We have been at Hard Rock Puerto Vallarta, Riviera Maya, Cancun, Dominican Republic, Miami. On Friday we are doing check out but we are leaving to their newest Hotel, AVA. Here we are 12 Friends and Family are 13 more are coming on Friday to AVA.
Andre & Nordia King
The Roxity Kids Club at our hotel was absolutely amazing. Ale, Andi, Fer, and Marie were so kind, warm, and attentive with my children. My kids loved it so much that they woke up extra early just so they could go every day!
The space was very well run, organized, and welcoming, and I always felt comfortable knowing my kids were in such caring hands. They had so many fun activities, including a pizza-making day, making keychains, and decorating hats poolside, with all the supplies provided. They also had a game room, large play areas, and a private shallow pool that felt very child-safe, so there were no worries there.
They even threw my son a birthday party, which was such a thoughtful and special touch. Their kindness truly made our vacation more enjoyable and memorable. We are so grateful for the care they showed our family!
Gina Seq
We had the greatest time here at the Hard Rock Cancun. Michael and Manuel were helpful and amazing. Tacho who works at the pool helped us with everything. He made our experience even greater. All the restaurant workers one being Hector were also amazing offering the greatest customer service. All in all everyone was wonderful and we are looking forward to coming back here.
Bethany McCormack
Edwin and Willy provided an absolutely incredible poolside massage experience! Their professionalism, skill, and attention to detail made it one of the most relaxing treatments I’ve ever had. The cold cucumbers over my eyes, the refreshing ice-cold water spritz throughout the massage, and the peaceful poolside setting made it feel like pure paradise. Every detail was thoughtfully done, and I left feeling completely refreshed and rejuvenated. I can’t wait to do it all again tomorrow! Highly recommend Edwin and Willy to anyone looking for the ultimate spa experience.
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Free Massage*
4.7
Google reviews (1162)
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€2255
Based on 7 Nights, All Inclusive, Including Flight & Hotel
Be mesmorized by the tropical beauty of Mexico during an intoxicating all-inclusive holiday at the 5-star, adults-only Desire Riviera Maya Pearl Resort. Settled beside blonde sands and surrounded by swaying palms and lush tropical greenery, this...
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Free Massage*
Free Massage*
*And relax! Get a Free 25-minute massage per person, once per stay when travelling between 10/08/2026 - 25/12/2026
All discounts, offers and upgrades are already applied to the applicable prices, rooms and boards shown, please ensure you select your required room type & board basis at the time of booking. For example, if there is a board upgrade from 'Half Board' to 'Half Board Dine Around' available for your selected dates, please select 'Half Board Dine Around' as your chosen board basis. **Blackout Dates Apply
*And relax! Get a Free 25-minute massage per person, once per stay when travelling between 10/08/2026 - 25/12/2026
All discounts, offers and upgrades are already applied to the applicable prices, rooms and boards shown, please ensure you select your required room type & board basis at the time of booking. For example, if there is a board upgrade from 'Half Board' to 'Half Board Dine Around' available for your selected dates, please select 'Half Board Dine Around' as your chosen board basis. **Blackout Dates Apply
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4.7
Google reviews (1162)
Anthony
My wife and I had a blast on this trip.
The staff is truly amazing. They take care fo you. They get to know you and by the end of the trip you feel like family. One playmaker especially, Chicken, was always making sure we were having fun. He would check up on us and make us feel at home. He was involved in all the games and really cares about what he does. Thank you.
Eddy
We really enjoyed our week at Desire Pearl. The staff are the ones who make this resort what it is. Especially the play makers April and Adolpho. The playmakers work so hard, are amazingly friendly, and keep the energy going. The restaurant staff are also fantastic.
The food at the restaurant was ok. I’d say a bit above average for an all inclusive. But at this price point I think it should be a bit better.
We are a lifestyle couple and that’s what we came for. The famous hot tub area was a pretty sexy atmosphere. We took full advantage of the clothing optional atmosphere and the hot tub area where you can openly play.
We met some great people during our week there. But I’d say the age range was a bit high for us (She’s 42 and I’m 51). We met some people our age but most were a bit older.
The reason I only gave 3 stars are as follows:
The resort is quite old and the rooms are pretty dated. They told us that they will be doing an update soon but that obviously wasn’t any consolation for when we were there. Dated but comfortable. Not very good interior room design. We expected something kind of sexy but it wasn’t. One of the chairs was covered in mould.
I’d say the thing that we didn’t like the most was the overly aggressive sales people. Sitting by the pool we were regularly visited by staff trying to sell us massages (of which we got one. An erotic massage. And it was great), and especially trying to get us to become members.
We agreed to sit for an hour to hear their sales pitch for membership and they gave us a free pass to visit their sister resort Riviera Maya. That resort is much newer, nicer, and had a younger more playful crowd. The hour sales pitch turned into 2 hours. And when we decided we weren’t interested in membership the sales person visibly was upset and her kind and polite demeanor changed and she said goodbye.
We’ve stayed at lifestyle resorts in Europe before and one of the things we liked there was its horizontal social structure. Everyone was generally on the same playing field and you didn’t know who was rich and who was not.
At Desire Pearl they give members preferential seating at the pool. And even give them different colored towels and bracelets. That aspect didn’t seem particularly welcoming.
There was a woman whose job was to talk to guests about their experience at the resort. She was friendly but always stayed and lingered and asked far too many questions to the point that my partner told her that she talked too much and we just wanted to relax by the pool. And even then she still kept talking. I’m pretty sure the intention was to make us happy and be able to sell memberships but it became intrusive.
We understand that some of the staff works on commission so that’s why they were pushing sales so heavily. It felt like some staff were pretty desperate to make sales and they made us feel uncomfortable.
To be clear we had an amazing time. But I think we’d rather go to Europe in the future for our lifestyle vacations.
Raiza Provana Bertoncini
Desire pearl is a amazing experience.
The team is really special and professional, we went to other resort all inclusive, but was bigger and the team are not so professional in the drinks and attention
No need a menu because the guys and girls was creative and made incredible deliverys related to drinks. The menu of alcohol is very complete
A small place that makes the experience more confort and with proximity.
The red jacuzzi is perfect
The beach was with sagarzo, this way we don't enjoy to much, but inside the place is very beautiful with a great view and garden.
We have a upgrade of your room and it was huge, with hottub, two bathrooms, a great room and bedroom, also a beautiful view to the ocean and pool.
The playmaker team was very great. April adopt us to the games and as amazing. Also Miguel and Jess and all the team from pool and jacuzzi. Antonio too.
The days are very funny, every actives and party's.
The food was excellent to, specially on suki was really good, also the concierge (a polish girl) and the reception from Angel.
The naked vibes is very natural and fun, people are very respectful and open to friendship. We have a great time in there.
The gym could have more types of machines to leg. But work anyway.
Just one point: one time dancing in the pool a guy was without the protection in the camera and apparently appoint to us, I hope that was just a impression, but is important the team be attention in this type of behavior. The discretion is very important to everybody there.
We hope come back. When you arrive and people say that is the 8 time in there you don't understand immediately, but after pass two days there, make a lot of sense and we wish came back and stay more time.
Thanks for the amazing experience and team. Congrats for all!
victoria rousseau
We had an amazing time at desire pearl! The staff was very welcoming and accommodating. Playmaker Chicken made my fiancé and I feel comfortable during our stay and encouraged us to play games at the pool. Our butler service with Erick and Irvin made our stay even smoother. Definitely a relaxed vibe if you are new to the environment. If you enjoy your stay, I recommend you sign up for the membership because you will get more for what you pay for.
S B
We recently stayed at the resort and wanted to share honest feedback in hopes it helps improve the guest experience. I originally submitted this through their post‑stay survey on 3/9 and again on 3/12, but as of 3/25 we still haven’t received a response.
To start with the positives:
The bellman staff were warm and welcoming, and several employees truly stood out throughout our stay. Orlando, our waiter at both Suki and Pearl, provided the best service we’ve experienced anywhere. Rosemberg and Sulle at the Jacuzzi bar were also fantastic—friendly, attentive, and a highlight of our trip. The groundskeepers were equally kind and always greeted us with a smile. We also really appreciated the bracelet-style room key; it was convenient and a great feature.
Unfortunately, several issues impacted our overall stay.
Upon entering our room, there was an immediate musty/moldy smell that later transferred to our luggage and belongings. Our safe malfunctioned on the first night and required multiple staff members to pry it open and replace it. We also experienced ongoing problems with the room door—sometimes needing several attempts before it would unlock.
A major concern was the construction happening directly above our room. Workers started around 7 a.m. every day and continued late into the evening, making it difficult to rest or relax in the room. This level of noise during an active stay was extremely disruptive.
We also felt that some of the resort’s internal staff used high‑pressure tactics when offering services or promotions, even after we said we were not interested. It became uncomfortable and affected our ability to fully enjoy our time.
Food-wise, dinners were generally good, and the service at restaurants and bars was excellent. However, breakfast and lunch were disappointing, mostly buffet-style with limited flavor and few non-buffet options.
A few additional areas could use improvement:
– The room lighting was left extremely dim after a special setup and wasn’t reset, making the room dark for the rest of our stay.
– The shower design was not very functional and made basic use difficult, especially for taller guests.
– The ocean was inaccessible due to heavy seaweed, which we understand can’t be controlled, but the large build-up along the beach made the area hard to enjoy.
– More daytime activities or classes outside the pool area would add a lot to the overall experience.
There were definitely bright spots thanks to the exceptional staff, but several issues—including room conditions, construction noise, and high‑pressure interactions—made our stay less relaxing than we hoped. We’re sharing this in the spirit of helping improve future guest experiences.
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Escape to the tranquil paradise of El Dorado Maroma in Playa del Carmen, where luxury meets serenity on the shores of the Caribbean. Indulge in bespoke experiences and intimate spaces designed for ultimate relaxation and delight. From gourmet dining...
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El Dorado Casitas Royale in Riviera Maya, Mexico offers luxurious escape among the stunning beaches of Mexico with sparkling private pools or swim-up access suites providing a romantic aura. Enjoy gastronomy, water sports, fitness spaces, evening...
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4.5
Google reviews (10140)
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€2501
Based on 7 Nights, All Inclusive, Including Flight & Hotel
Prepare to be left spellbound by the ultimate all-inclusive experience during a magical holiday in Mexico at Moon Palace The Grand Cancun, Cancun. Perfect for a family break, a romantic escape, or a dream wedding in paradise, this exceptional resort...
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*Receive up to $250 Resort Credit and Kids Stay and Eat Free when travelling between 24/02/2026 - 25/12/2027. Resort Credit is applicable per room per stay.
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4.5
Google reviews (10140)
jack person
⭐⭐⭐⭐⭐
Our stay at Moon Palace The Grand was incredible! Everything about the resort exceeded our expectations. The staff was friendly, welcoming, and always willing to help, making us feel at home from the moment we arrived.
One of the highlights was the Grand Buffet. Veronica made the best spicy chicken tacos I’ve ever had—they were absolutely amazing! She was so kind, and her food was one of the biggest highlights of our trip. The food throughout the resort was excellent, with so many delicious options to choose from.
The WIRED Lounge was another favorite. The arcade was fun, modern, and completely free, making it an awesome place to spend time between swimming and other activities.
We also loved seeing all the wildlife around the resort. Spotting birds, coatis, iguanas, and other animals roaming the beautiful grounds made the experience even more special.
The resort is beautiful, the rooms are comfortable, and there is always something to do. If you’re looking for an unforgettable all-inclusive vacation, I highly recommend Moon Palace The Grand. We can’t wait to come back!
H R
The resort is large, well maintained, and offers plenty of amenities, but it didn't quite live up to our expectations. While there were definitely some enjoyable aspects of our stay, we felt there was room for improvement in the overall experience, especially compared to other all inclusive resorts we've visited. It wasn't a bad vacation by any means, but we probably wouldn't choose to stay here again with so many other great options available.
Shannan Johnson
This place is amazing!! Definitely get the private transfer to/from airport booked through hotel, travel was a breeze! Really prompt, friendly service throughout our stay. Nice variety of restaurants, plus more to check out at the sister resorts (quick, easy shuttle from lobby to lobby). Fun shows each night. Our kids enjoyed the variety of pool options, from Waterpark with big slides and lazy river to multiple other pools and beach options to switch it up. Nice café option for coffee and sandwiches/snacks between meals. Best all inclusive weve stayed at! (3 kids, ages 9-11)
Joanne Wang
This resort is beautiful, but the service completely ruined our stay.
We spent the entire afternoon waiting for a callback from the front desk that never came. We were transferred to the front desk six different times, and no one ever answered the phone.
Check-in was also a disappointing experience. I couldn’t quite understand the front desk agent’s accent, so I didn’t immediately hand over my luggage ticket. Instead of being patient, she said she had “already said it five times” in a very annoyed and rude tone.
To make matters worse, our room was filled with an unbelievable number of mosquitoes. We requested that someone come spray the room, but no one ever showed up.
It’s such a shame because the resort itself is gorgeous, but the customer service is among the worst I’ve experienced. For a luxury resort, this level of service is completely unacceptable.
We will not be returning, and I would not recommend staying here unless the management makes significant improvements to guest service.
Marcelo Orellana
When we arrived we were told check in isnt until 3pm, mind you we arrived 8am and had a long flight. We had to upgrade our room to a swim up suite and then we were able to check into pur room immediately.
We chose Moon Palace Cancun for our first trip after seeing the beautiful photos of the beach, resort amenities, and nightly entertainment. The property itself is very nice, the staff is friendly, and there are plenty of activities for families.
However, there were a couple of disappointments. When we arrived, there were no evening shows or entertainment scheduled during our stay, which was one of the main reasons we booked the resort. Also, the beach on this side of Cancun was not what we expected. It was covered with a lot of seaweed, and the water was brown rather than the clear turquoise color shown in many photos. If you're looking for that classic Caribbean beach experience, be aware that you may need to travel to other areas. We ended up taking the ferry to Isla Mujeres to enjoy the beautiful white sand and crystal-clear water.
Overall, it's a nice resort, but if beach quality and nightly shows are a big part of your vacation plans, it's worth doing a little extra research before booking.
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4.8
Google reviews (9654)
Mexico Holidays Special Offers
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€2606
Based on 7 Nights, All Inclusive, Including Flight & Hotel
Take flight to Mexico for a luxurious all-inclusive holiday beside the crystalline waters of the Caribbean Sea at ATELIER Playa Mujures. Blending elegant style with captivating natural surroundings, this dazzling adults-only (16+) resort, which...
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Minimum 7 nights apply. **Blackout Dates Apply
Up to 44% Off when travelling between 08/07/2026 - 03/01/2027.
All discounts, offers and upgrades are already applied to the applicable prices, rooms and boards shown, please ensure you select your required room type or board basis at the time of booking. For example, if there is a board upgrade from 'Half Board' to 'Half Board Dine Around' available for your selected dates, please select 'Half Board Dine Around' as your chosen board basis.
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4.8
Google reviews (9654)
Andrew Ruiz
From arrival to departure… everything was amazing. We were greeted with Champagne. Checked in with ease. Our Butler Services were provided through our Inspira Reservation with the help of LAZARO AND ALBERTO. They were truly outstanding, very welcoming, and informative! Booking all of our dinner reservations for us, recommending excursion advisors such as Susana Maldonado Oviedo from Tropical Elite Travel Agency. They made our entire experience such a breeze and we would love to come back again with friends. The entire staff we saw day to day were also helpful and welcoming. The rooftop pool was breathtaking and truly a spot that was a must visit daily! Lastly, the VIP airport lounge is also included for our flight home and was a cherry on top. All food and drinks were included while we wait for our flight. Highly Recommend anyone to book the Inspira Swim out pools. Definitely a Relaxing Getaway!
Gerardo Gonzalez
We stayed here for our babymoon, and everything was amazing from the moment we walked in. We ended up upgrading to Inspira, and it was absolutely worth it. Our butlers, Brandon and Pingting, made the whole experience so much easier and memorable. They handled all our dinner reservations and even surprised us with a rose-petal bubble bath for my wife after dinner.
All of the restaurants were amazing Kopai, Cala Di Luna, Takeshi, Mercado 19, El Suspiro, Cilento, Alba, and Los Abrazos. The food at all of the restaurants was amazing and left me wanting more. I cannot emphasize how great the service was everywhere. Everyone seemed genuinely wanting to contribute to making your stay there absolutely perfect.
Housekeeping was amazing. Everything seemed perfectly set every time we made it back to our room.
Atelier was truly an amazing experience and hope to return in the future.
Special thanks to everyone that made our stay memorable:
Roman (Maria Dolores)
Sommelier (Maria Dolores)
Carlos Rojas (Inspria beach/El Cielo)
Eduardo (Kopai)
Sergio (Inspira Beach)
Sergio (Tequila Master Class)
Itzel (Cilento)
XiaDani (Maria Dolores)
Emily (Cala Di Luna)
Brandon (Butler)
Pingting (Butler)
Miguel (Helped us with Maria Dolores reservation)
Lupita (Housekeeping)
Jaime (Los Abrazos)
Christian (Mercado 19)
Jacinto (Mercado 19)
Kraig Beale
The general hospitality of all the ATELIER staff is outstanding. We were greeted with smiling faces and a cool towel.
Our check in process was outstanding and we immediately began relaxing from our flight from Mexico City.
I found the property the infrastructure and all the buildings maintained to the highest
standards. I'm a class A commercial building professional and I should know.
It takes a village to raise a child but it takes a small army to maintain and serve the client at this level. Everywhere I went I was greeted and saw happy faces of the workers here.
That's not always the case when I travel.
We enjoyed the multiple meals we had at the resort restaurants. There are 12 to choose from. Plus 2 coffee shops and 4 or 5 bars to choose from.
All inclusive also means nobody is excluded. The people of the world was well represented in the resort's demographic.
That was another thing I appreciated.
If there were two staff members that were standouts it was the two gentlemen that provided Butler service for us during our stay. They were so kind and attentive..
They were genuinely concerned about our experience always willing to offer suggestions or solutions. We communicated with them throughout our visit multiple times a day. Domingo and Alexis surpassed our expectations. Domingo and Alexis were always there assisting in reservations for the spa or for dinner or making suggestions for the events going on in the resort.
We went on a snorkel trip and the transportation and the handoff to the dive company was seamless. I love when there's no surprises
With our wonderful experience we bought an INSPIRA membership. We didn't feel inconvenienced or pressured at all.
Our membership advisor Alejandra was up front and very frank about the transaction.. We were given the space to make the decision over time.
I appreciated that Alejandra and staff was respectful and professional.
All in all a wonderful experience and
we will of course be returning to this magnificent paradise as soon as possible.
Thank you Atelier for your outstanding
hospitality.
Mike Ruckle
We LOVE Atelier! We bought in as Inspira members immediately after coming our first time in 2022. We have come back every year since then for our anniversary, and even upgraded our membership in 2023 because we are huge fans of the rooftop suites. We had butler service after we became members, and they have all been good, but the past two trips we’ve used Suyin & Yatze, and they have really gonr above and beyond! They’ve started communicating a week before our trip to line out everything we wanted/needed, made reservations, arranged flowers for our anniversary, surprised us with rose petals and a bubble bath, and just made sure we’ve had an excellent time. We will be requesting them on all trips and recommending them to everyone!
Lindsay Gustaw
We went to Atelier Playa Mujeres for our honeymoon and it has been fantastic! The service has been so incredible, the workers are always available and happy to help with whatever we need. Especially at the beach there is always someone available to help us find a good spot with a beautiful view of the ocean. We’ve also really enjoyed our experiences by the relaxing pool! There has never been a struggle to find comfortable spots by the pool and the service has been amazing especially from staff like Manuel at bikini azul in the restaurant and Julio at the poolside who has gone above and beyond always making sure we have drinks and snacks when needed. We would definitely love to come back and would definitely recommend to anyone considering coming to atelier playa mujeres!
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€2734
Based on 7 Nights, All Inclusive, Including Flight & Hotel
Looking for a fun-filled, family-friendly getaway in the sun, Nickelodeon Hotels & Resorts Riviera Maya is the perfect choice for your next holiday. This vibrant all-inclusive resort offers everything you need for an unforgettable stay, from stylish...
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All discounts, offers and upgrades are already applied to the applicable prices, rooms and boards shown, please ensure you select your required room type or board basis at the time of booking. For example, if there is a board upgrade from 'Half Board' to 'Half Board Dine Around' available for your selected dates, please select 'Half Board Dine Around' as your chosen board basis. **Blackout Dates Apply
Up to 60% Off when travelling between 27/08/2024 - 02/01/2027.
All discounts, offers and upgrades are already applied to the applicable prices, rooms and boards shown, please ensure you select your required room type or board basis at the time of booking. For example, if there is a board upgrade from 'Half Board' to 'Half Board Dine Around' available for your selected dates, please select 'Half Board Dine Around' as your chosen board basis. **Blackout Dates Apply
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Up to $250 Resort Credit*
4.6
Google reviews (2968)
Mexico Holidays Special Offers
Prices from
€2769
Based on 7 Nights, All Inclusive, Including Flight & Hotel
A sophisticated all-inclusive adults-only retreat awaits at Le Blanc Spa Resort in Cancun. Situated on one of Mexico’s most heavenly white sandy beaches, where the turquoise sea sparkles in the sun, this hotel is ideal for a romantic holiday. Relax by...
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Up to $250 Resort Credit*
*Enjoy up to $250 Resort Credit to spend at the hotel when travelling between 24/02/2026 - 23/12/2027
Resort Credit is applicable per room per stay.
All discounts, offers and upgrades are already applied to the applicable prices, rooms and boards shown, please ensure you select your required room type or board basis at the time of booking. For example, if there is a board upgrade from 'Half Board' to 'Half Board Dine Around' available for your selected dates, please select 'Half Board Dine Around' as your chosen board basis.
Minimum 4 nights apply. **Blackout Dates Apply
*Enjoy up to $250 Resort Credit to spend at the hotel when travelling between 24/02/2026 - 23/12/2027
Resort Credit is applicable per room per stay.
All discounts, offers and upgrades are already applied to the applicable prices, rooms and boards shown, please ensure you select your required room type or board basis at the time of booking. For example, if there is a board upgrade from 'Half Board' to 'Half Board Dine Around' available for your selected dates, please select 'Half Board Dine Around' as your chosen board basis.
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4.6
Google reviews (2968)
Jeremy & Katie Beaver
Our stay at Le Blanc was amazing! The service was exceptional, and so many team members made our trip unforgettable.
A huge thank you to Luis and Paulina for taking such great care of us with dinner reservations, daily updates, and thoughtful touches like preparing our bath. Gabriel kept our room neat and tidy. I love the bookmark! So many small but extra touches. Christian made every beach day perfect with great drink recommendations, endless ice water and pineapple juice, and my favorite coconut mojitos. When I wasn’t feeling well at Yama, Rafael went out of his way to make sure I had plenty of stomach-friendly options. Caesar made our meals at Blanc even better with his excellent recommendations, and Victor made our departure smooth and stress-free.
We also really enjoyed getting to know Yamile—she was so warm and welcoming and made our stay even more special.
It was hard to leave, but we’re already looking forward to our next visit!
H R
Le Blanc Cancun sets the standard for luxury all inclusive resorts. The service is absolutely incredible; every staff member goes out of their way to make you feel welcomed and taken care of. The food is exceptional, the resort is beautiful and immaculately maintained, and the attention to detail is second to none. Whether you're relaxing by the pool, enjoying the beach, or dining at one of the restaurants, everything feels first class. We always leave feeling refreshed and already looking forward to our next visit. Highly recommend!
Lorinn Smith
Expect perfection when you arrive at LeBlanc until the moment you leave.
From the service to the food, it's just a perfect vacation. But what makes it so perfect is the people that work there. There's so many amazing people that make your stay incredible. I wish I could remember everyone's names but here are just a few that made our stay exceptional this time:
Rogelio
Ingrid
Memo - butler
Lucinda -pool
Laura -pool
Jeanette - pool
Diane - pool
Majo -pool
Manny -Italian restaurant
Alberto- Asian restaurant
Mercedes- coffee shop
Karina- spa/salon
Linda - spa/salon
Mariana -spa/Salon
Ellie- spa/salon
Every bartender
Jorge - driver
And so many more!
Highly, highly recommend LeBlanc!
Adam Kraemer
We just returned from a six night stay at Le Blanc Cancun. Having been to LBLC several times before, we were very excited to see how the east coast counterpart would stack up. Overall, we had a fantastic stay at Le Blanc Cancun. Our Governor's Suite room was very clean and nicely appointed and well attended.
We really enjoyed that this location has three different pool locations, as opposed to LBLC, where theres just one massive pool area. Nothing wrong with that, we've greatly enjoyed that as well, but it was refreshingly less occupied at the Luna and Wind pools, which was especially nice for us being on the third floor, just a short walk from the Wind pool. One down side though is that there was very minimal pool attendant service at the Luna and Wind pools. There were several times we were at each pool for a few hours and had to run down to the Sol pool to get towels or go over to the bar to get a drink/order food. Of course, this wasn't a major deal, but it was clear that it wasn't the same level of attention/service as the main pool area.
Our meals were mostly fantastic. We especially enjoyed Yama and Bella as well as the coffee shop, which made fantastic hot and cold coffee drinks. The sweet treats at the coffee shop were a nice feature as well.
We were a little underwhelmed at our Blanc dinner where my steak was pretty tough, the oysters were about the size of a dime, and the brie appetizer was a soupy ramekin of brie rind. That was a miss for us, but otherwise we were pleased with the quality of the food, including room service, and of course the service was great as well.
The lobby bar service was also fantastic and the mocktails all around the resort really stood out. We aren't huge drinkers, and so it was really fun to try the crafted mocktails for which no effort was spared. The service at the bars was also phenomenal. It really feels warm and inviting, and this is another component that sets Le Blanc apart from its peers.
Special thanks to our butler team, Saúl and Roberto who were so kind and attentive. They both did a phenomenal job accommodating our requests for dinner reservations, a spa appointment, and having our room serviced at the most convenient times. Although we weren't surprised at this level of service, our butler team experience was the pleasant reminder as to why we've returned to Le Blanc locations and will continue to do so in the future! Huge thanks to Saúl and Roberto for their kindness and service!
Overall, we greatly enjoyed our stay and will likely return to this location sometime in the future!
Jonathan Ahn
Stayed 5 nights…Usually deal with Excellent resorts, thought give Le B a try. Overall nice small hotel with great service ! My Butler - Eduardo was amazing !!! He prepared lunch box for my golf round which was very thoughtful. Place is clean well kept. The only issue I had was making reservations at some of their popular restaurants on the app. But if you let your Butler know they will help you. Also the Asian restaurant was really good !!! I usually don’t eat sushi at resorts or Mexico in general but this place make pretty damn good sushi ! The chef “Freddy” was really good !!! I am Korean and am picky with sushi ! Wish I had known earlier ! Also Bella is a must ! We also got to see turtles at night
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€1776
Based on 7 Nights, All Inclusive, Including Flight & Hotel
Welcome to Devossion by Live Aqua Playa del Carmen, an adult-only all-inclusive sanctuary where every detail has been carefully designed to transform your stay into a celebration. Here, luxury is freedom: routine dissolves and every moment becomes an...
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Free Room Upgrade to a Premium Plunge Garden View *
Free Room Upgrade to a Premium Plunge Garden View *
*Upgrade from Premium Garden View to Premium Plunge Garden View when travelling between 04/08/2026 - 21/12/2027.
All discounts, offers and upgrades are already applied to the applicable prices, rooms and boards shown, please ensure you select your required room type or board basis at the time of booking. For example, if there is a board upgrade from 'Half Board' to 'Half Board Dine Around' available for your selected dates, please select 'Half Board Dine Around' as your chosen board basis. **Blackout Dates Apply
*Upgrade from Premium Garden View to Premium Plunge Garden View when travelling between 04/08/2026 - 21/12/2027.
All discounts, offers and upgrades are already applied to the applicable prices, rooms and boards shown, please ensure you select your required room type or board basis at the time of booking. For example, if there is a board upgrade from 'Half Board' to 'Half Board Dine Around' available for your selected dates, please select 'Half Board Dine Around' as your chosen board basis. **Blackout Dates Apply
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4.4
Google reviews (4883)
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Incredible 5-star luxury is waiting to greet you when you step through the doors of the fabulous Hyatt Ziva Los Cabos to begin the Mexico holiday of your dreams. Standing beside pristine white sands and shimmering sapphire waters, this magnificent all...
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4.4
Google reviews (4883)
Zahra Kadivar
We stayed at Hotel Ziva for 4 nights as a group of three families, each with a 5-year-old child. I don’t usually choose all-inclusive resorts, so I wasn’t sure what to expect, but I was pleasantly surprised by the exceptional quality of both the service and the overall experience.
A special thank you to our personal concierge, Trini, who truly made our stay outstanding. From the moment we arrived, he introduced himself, sent us a daily schedule of activities, and was always available to help with any special requests or accommodations. His attentiveness made everything seamless and allowed us to relax and enjoy our vacation.
The highlight of the trip for me was definitely the food. Every meal exceeded my expectations, and the quality was excellent. The French restaurant and Casa Cortez were my personal favorites, offering delicious food and wonderful service.
Traveling with young children can be challenging, but the resort was incredibly family-friendly. The pool was perfect for kids, and the Kids Club staff were warm, engaged, and genuinely caring. Our children looked forward to spending time there every day.
Overall, Hotel Ziva exceeded my expectations in every way. Between the outstanding service, excellent dining, and family-friendly atmosphere, it was a memorable vacation that I would happily recommend to families and anyone looking for a high-quality all-inclusive experience.
B S
I’ve stayed at many resorts and hotels in Cabo, and one thing is always consistent—the Mexican hospitality is incredible. The people are warm, welcoming, and truly make every stay enjoyable. I’ve experienced great service, food, and locations at most places I’ve visited.
That said, while this resort had some positive aspects, it was not my favorite—especially considering the price point. I expected it to stand out more compared to other resorts in the area.
One area for improvement would be the availability of shaded seating around the pool. Guests shouldn’t have to wake up extremely early just to secure a comfortable, shaded spot. Additionally, the alcoholic drinks at the pool bar were disappointing despite trying a variety of options. On the other hand, the drinks at the lounge were excellent and much more enjoyable.
The service throughout the resort was friendly and attentive, and the juice bar was a standout—fresh, delicious, and a great addition. I also appreciated the fact that the staff was not overly pushy on trying to sell their vacation club options, which made for a more relaxed experience overall.
With a few improvements, this resort has the potential to better match its price and deliver a more well-rounded experience.
Harold Lopez
Family and I had a great time. Ocean view room had an incredible view for us. The room was good but the over head shower nozzle didn't work. The restaurants were decent and the buffet options were pretty good. Only thing that would've made it better would be the addition of entertainment options. The kids water park is really intended for small kids. Any kid above 6-7 years old will get bored of it in about 20 minutes. All staff were friendly and helpful. I would stay again
mahsa hassani
Honestly, when I booked this hotel, my biggest concern was that we might regret our choice once we arrived or that we would get bored during our 8-night stay. However, from the moment we arrived, the hotel exceeded all of our expectations.The grounds were beautiful, clean, and very well maintained. The restaurants were spotless and offered excellent food quality. The staff were friendly and welcoming, and the housekeeping service was consistently great.There were nightly entertainment shows, which made our evenings enjoyable, and the kids’ playground was fantastic. The staff working there were kind, patient, and wonderful with children. The pool and kids’ play areas were also very nice.The only small issue was the lack of canopies or shaded areas around the children’s pool area, as the morning sun could be quite strong for the kids.Overall, we had an amazing stay and truly enjoyed our vacation. We would like to thank the management and all the staff for making our stay so memorable. We are confident that we will return to this hotel again in the future.
John
Hyatt Ziva Los Cabos has a beautiful location and some genuinely excellent employees, but the overall guest experience fell far below what I expect from a five-star Hyatt.
The positives deserve recognition. The beachfront setting overlooking the Sea of Cortez is beautiful and peaceful. The grounds are spacious and well maintained, the resort smells wonderful throughout, and the food was outstanding. Mahika served exceptional Indian cuisine (the lamb korma was excellent), Bon Vivant provided fantastic service, and La Plaza was one of the best buffets I’ve ever experienced with an incredible variety of high-quality food in a pristine setting. The restaurant staff consistently delivered the best service we received during our stay.
Unfortunately, the problems began immediately at check-in.
As a Hyatt Explorist member staying in a Club Deluxe One-Bedroom Oceanfront Suite, there was no acknowledgment of my loyalty status, no discussion of benefits, and no recognition of my birthday despite the hotel asking in advance whether we were celebrating a special occasion.
The room we were initially assigned was advertised as oceanfront but overlooked a large rooftop that blocked much of the ocean view. After raising the issue, we were shown a penthouse upgrade that would have cost another $2,100 for three nights, but the first thing I saw upon entering was a enormous dead cockroach on the living room floor. We declined immediately.
Eventually we received the correct oceanfront room on a higher floor, but not until 5 p.m., meaning we lost much of our arrival day waiting. We were also told our luggage would be transferred automatically, only to discover hours later it had been left unattended in our original room, requiring us to retrieve it with the bellman.
The room itself was clean, spacious, comfortable, and had beautiful views once we were finally moved.
Our premium “butler” service was also disappointing. Our assigned butler never introduced himself in person and communicated only through WhatsApp with slow response times. We only realized who he was after recognizing his name badge while riding an elevator together.
Perhaps most surprising was the lack of orientation at check-in. Nobody explained where the Club Lounge, adults-only pool, fitness center, or other amenities were located. We spent our first day wandering the property and asking other employees for directions.
For approximately $3,000 over three nights, I expected attentive, polished service worthy of the Hyatt brand. Instead, the experience felt disorganized and impersonal. The outstanding food and hardworking restaurant staff deserved five stars, but the arrival experience and premium guest services significantly diminished what should have been a luxury vacation.
After I completed the survey, I received a respond that included, “We apologize for your perception of our service during your stay and hope to see you during your next visit.” This feels condescending. I won’t be returning, and unfortunately I can’t recommend this property based on my experience, especially since it fell so far below the standards of an elevated Hyatt property.
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